The document discusses the importance of listening skills for career and business success. It outlines the four stages of the listening process and different types of listening, including pretending, selective, attentive, informational, and appreciative listening. Barriers to effective listening are then presented, such as hearing problems, distractions, and cultural differences. Guidelines for improving listening are provided, such as maintaining eye contact, avoiding distractions, asking questions, listening patiently, and dropping personal biases.

1. Liste ni ng Listening

2. Listening skills is a key to success in career and business It is a process that consists of four stages: sensing and attending, understanding and interpreting, remembering, and responding . . ..

3. Types of Listening Pretending listening Selective listening Attentive listening Informational listening Appreciative listening Critical listening

4. Relationship listening Discriminative listening

5. Listening Styles . Results-style: Interested in the bottom line or result of a message. Reasons-style: Interested in hearing the rationale behind a message. Process-style: Likes to discuss issues in detail.

6. Barriers of Listening

7. Hearing problem Rapid thoughts Overload of message Egotism Perceptions Faulty assumptions

8. Cultural difference Lack of training Selective Listening Listening only for words Lack of interest

9. Noise Poor perception / understanding

10. Guidelines To Effective Listening

11. Listener to maintain eye contact Avoid uninterested gestures – looking at watch, SMS, reading paper, playing with pen / pencil, etc. Ask questions – shows interest – after the Speaker has finished speaking

12. Listen patiently – Avoid arguments – Hold your temper Be honest with your answers Listen and understand the total meaning of the message Drop personal biasness

13. We were given two ears but only one mouth this is because listening is twice as hard as talking

14. Thank You for listening ….