This document outlines different listening and questioning techniques for effective communication. It provides examples of the purpose for each technique. The techniques covered include: neutral listening to convey interest and keep discussion going; clarifying to question statements and identify problems; reflective listening to reflect back feelings; restatement to get agreement; summarizing to collect essential facts; questioning techniques for starting discussion, directing questions, and involving others; justifying ideas more deeply; using hypothetical scenarios; coordinating ideas to find agreement; and presenting alternatives when making decisions.