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Listening Technique: Neutral
Purpose Examples
Convey ideas of interest  I see
Keep discussion going Yes, go on
1
Listening Technique: Clarifying
Purpose Examples
 Question a statement
& get agreement who
owns the problem
 Then this is the
problem
Bring out relating
problem areas
 Is there something
else
2
Listening Technique: Reflective
Purpose Examples
 Reflect back student’s
feelings so they hear
them voiced by someone
else
 You fee strongly that…….
 Responding to
person’s feeling-tone
rather than content
 That was a sound
decision….
3
Listening Technique: Restatement
Purpose Examples
 To get concurrence and
agreement
 This is your decision
and the reasons are…
Show him you are
listening and understand
problem
 If I understand you
idea it is…
4
Listening Technique: Summarizing
Purpose Examples
 Keep putting together
essential facts
 These are the key ideas
you have expressed
 Serves as check point
for further discussion
 Can we say then that
we accomplished the
following…..
5
Questioning Techniques: Where to
Start
Purpose Examples
 To open discussion or
introduce new idea
 How shall we begin
 To give students a
chance to comment
 What should we
consider next
6
Questioning Techniques: Direct
Purpose Examples
 To call on a student for
special information
 “Al, what would you
suggest?”
 To involve a student
who has not been
active
“ Fred, have you had
any experience with
this?”
7
Questioning Techniques: Relay
Purpose Examples
 To get other students
involved in the discussion
 “Would someone like to
comment on Bill’s
questions?”
 To call on someone
who knows the answers
 “John, how would you
answer Bill’s questions
8
Building Effective Communications:
Justify of Go Deeper
Purpose Examples
 To challenge old idea  Why do you think so?”
 To clarify thinking “ In what way is this
important?”
9
Building Effective Communications:
Hypothetical or Suppose
Purpose Examples
 To develop new idea  “Suppose we did this
way.. What would
happen
 To suggest another
opinion
 Another teacher does
this..is this feasible
10
Building Effective Communications:
Coordinating or Get-Agreement
Purpose Examples
 To get agreement “Can we agree…”
 To combine ideas,
opinions
 “Can we combine your
thoughts…
11
Building Effective Communications:
Alternative or Choice
Purpose Examples
 To make a decision
between two or more
alternatives
“ Which of these
solutions is best, A or B
12

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Listening & questioning technique

  • 1. Listening Technique: Neutral Purpose Examples Convey ideas of interest  I see Keep discussion going Yes, go on 1
  • 2. Listening Technique: Clarifying Purpose Examples  Question a statement & get agreement who owns the problem  Then this is the problem Bring out relating problem areas  Is there something else 2
  • 3. Listening Technique: Reflective Purpose Examples  Reflect back student’s feelings so they hear them voiced by someone else  You fee strongly that…….  Responding to person’s feeling-tone rather than content  That was a sound decision…. 3
  • 4. Listening Technique: Restatement Purpose Examples  To get concurrence and agreement  This is your decision and the reasons are… Show him you are listening and understand problem  If I understand you idea it is… 4
  • 5. Listening Technique: Summarizing Purpose Examples  Keep putting together essential facts  These are the key ideas you have expressed  Serves as check point for further discussion  Can we say then that we accomplished the following….. 5
  • 6. Questioning Techniques: Where to Start Purpose Examples  To open discussion or introduce new idea  How shall we begin  To give students a chance to comment  What should we consider next 6
  • 7. Questioning Techniques: Direct Purpose Examples  To call on a student for special information  “Al, what would you suggest?”  To involve a student who has not been active “ Fred, have you had any experience with this?” 7
  • 8. Questioning Techniques: Relay Purpose Examples  To get other students involved in the discussion  “Would someone like to comment on Bill’s questions?”  To call on someone who knows the answers  “John, how would you answer Bill’s questions 8
  • 9. Building Effective Communications: Justify of Go Deeper Purpose Examples  To challenge old idea  Why do you think so?”  To clarify thinking “ In what way is this important?” 9
  • 10. Building Effective Communications: Hypothetical or Suppose Purpose Examples  To develop new idea  “Suppose we did this way.. What would happen  To suggest another opinion  Another teacher does this..is this feasible 10
  • 11. Building Effective Communications: Coordinating or Get-Agreement Purpose Examples  To get agreement “Can we agree…”  To combine ideas, opinions  “Can we combine your thoughts… 11
  • 12. Building Effective Communications: Alternative or Choice Purpose Examples  To make a decision between two or more alternatives “ Which of these solutions is best, A or B 12