1. Jane Thompson Business Development Manager
Address: 2 Banthorpe Grove, Kesgrave, IP5 2BU
Telephone: 07766 131 316
Email: janeydawson2002@yahoo.co.uk
LinkedIn:
Professional Profile
A highly experienced Business Development Manager, with a reputation for customer service excellence
and a solid record of achievement. Combines expertise in sales and business development with the ability to
build positive professional relationships with colleagues and customers alike. Enjoys contributing to team
efforts and is equally confident in a leadership role. Thrives under pressure, making sound decisions and
responding positively to change and challenge. Keen to master new skills and secure a business
development role in a new sector.
Professional Experience
Business Development Manager 2014 - 2016
Lombard Shipping
• Proactively developing the new and existing customer base through effective relationship management
• Conducting monthly service level reviews to ensure customer satisfaction and continual improvement
• Compiling weekly review reports for senior management
Key achievements
• Providing advice and support to successfully increase conversions of quotations to sales and bookings
• Increasing the customer base for all transport modes for both imports and exports
• Introducing new sales quotation templates
• Scheduling up to 10 sales calls per week
• Implementing standard operating procedures to improve support to new and existing customers and
achieve smooth transition of service
Business Development Manager 2008 - 2015
DB Schenker Ltd
• Actively selling and promoting transportation by air, sea, land and rail
• Demonstrating a customer-focused approach to drive sales
• Acquiring extensive experience in strategy development, sales and operations
Key achievements
• Exceeding targets for 4 consecutive years
• Achieving personal billings in excess of £200,000
Business Development Manager 2007 - 2008
Walker Freight Services
• Conducting research into potential customers, making cold calls, organising quotations and following up
leads with personal visits
• Developing all modes of business, including air, sea and land, for the Far East and USA and
implementing new services
• Entertaining customers visiting from overseas, including collecting them from the airport
Key achievements
• Successfully expanding live accounts across a large area covering Sussex, Kent, Surrey and Hampshire
• Delivering total revenue of £7,000 per month across all areas of air and sea services
• Obtaining £5,000 per month in new business sales
Sales Executive 2006 - 2007
Agility Logistics
• Making personal visits to both new and existing customers, including extensive overseas travel
• Ensuring correct Standard Operating Procedures are in place from the first customer shipment
• Compiling accurate quotations and customs documentation
• Arranging credit accounts
Key achievements

2. • Playing a key role in the team responsible for designing and implementing a new customer service
complaints system
Early Career Summary
Atlantic Pacific Global: Import Sales Executive 2002 – 2005
Maersk Sealand: Import Trade Manager 2001 – 2002
Maersk Sealand: Import Sales Executive 1998 – 2001
Maersk Sealand: Sales Coordinator 1997 – 1998
Combined Insurance: Sales Executive 1995 – 1997
Ned Lloyd Shipping: Business Support Executive 1990 – 1995
P&O: Import Coordinator 1985 – 1990
Qualifications
6 GCSEs: Including English and Mathematics 1982
Professional Development
Courses include: Sales Training 2015
Win-Win and Fundamental Finance for Non-Financial Managers 2010
Complete Negotiation Skills 2009
New to Team Leadership 2008
PowerPoint 2005
Complete Presentation Skills 2004
Essential Management Skills 2003
Introduction to NLP and Appraisal Training 2002
Personal Details
IT proficiency: Confident using Microsoft Office applications (Word, Excel and PowerPoint)
Languages: French
Availability: Immediate
Interests: Cycling, swimming, playing golf, interior design and cooking
References available on request