Introduction to Harry and Bell 4

H+B
OPERATIONS MANAGEMENT CONSULTANTS
Marc Bell MEng MPhil MBA CEng
Founding Partner
Harry and Bell DMCC
Dubai +971 52 867 5369
Geneva +41 79 644 9612
Email marcbell@harryandbell.com

H+B
DUBAI + GENEVAHARRY AND BELL DMCC
PROPRIETARYAND
CONFIDENTIAL
An Introduction to Our Business Process Expertise
H+B works closely with organisations
to improve business process, resulting
in reduced costs, increased revenue
and maximisation of profit.
We make organisations more efficient
through a structured methodology,
developed over 30 years working with
a variety of clients, from corporates to
family businesses and Government
entities.
Here are some examples of our
business process optimisation
expertise.

H+B
PROPRIETARYAND
CONFIDENTIAL
We implement world class change management programs across
your organisation
Organisationally, we will build new
departments for you or restructure
existing departments
Structurally, we have extensive
experience designing and
implementing business systems,
including ERP, MRP, SAP and Oracle.
Geographically we have experience in
USA, UK, Europe, Asia and the Middle
East.
Our organisational change experience
covers corporates, large family
businesses, and Governments

H+B
PROPRIETARYAND
CONFIDENTIAL
We work with our clients across end-to-end Operational Strategy,
Design and Execution
World Class Performance
• Step change in operational
performance
• 6 Sigma Quality levels
• Market leading customer
service levels
• Competitive costs downs
• Optimization of Supply
Chains
• World class materials
management
Operational Excellence
• ‘Hands-on’ partnership
approach
• Focus on maximizing
clients’ business and profit
• Deep understanding of
Supply Chain, Lean, 6
Sigma
• Experienced teams and
toolkits
• Demonstrated
performance across a
range of industries
Launch Plan End-of-Life
• Integrated Go-to-
Market Planning
• Product Launch
• Supply/Demand Planning
• Forecasting/ Analytics
• Materials Planning
• Inventory Management
• SKU Rationalization
• LifecycleMgmt
Source Make Deliver Return
• Strategic Sourcing
• Supplier Mgmt
• Global Sourcing
• Mfg Efficiency
• Lean Operations
• Site Transfer/Integration
• Process Design
• Insource/Outsource
• Order Fulfillment
• Logistics Design
• Transportation
Planning
• Warehouse Ops.
• Service/Repair
• Returns Processing
Strategy & Design
• Network & Footprint Design
• Make/Buy Strategies
• Organizational Design
• IT Infrastructure

H+B
PROPRIETARYAND
CONFIDENTIAL
A Typical Operations Improvement exercise will yield significant
benefits to the shareholders
15 to 25% increase in return on capital
employed
20 to 50% reduction inventory
1 to 2 times increase in on-time
delivery of products
25% to 75% increase in customer
satisfaction rating

H+B
PROPRIETARYAND
CONFIDENTIAL
We have a wide range of industry expertise
Luxury consumer goods
Electronic consumer goods
FMCG
Distributors
Retailers
Mass retailers
Heavy machines and tooling
Manufacturing
Global distribution networks

H+B
PROPRIETARYAND
CONFIDENTIAL
At the heart of our method is the design and implementation of
world class Business Planning Models
Business process implementations
include:
•Sales forecasting (B2B and B2C)
•Sales planning
•Sales planning alignment
•Financial planning
•Establishing key performance
indicators, business performance
dashboards, scorecards
•Implementing corrective action plans
•Implementing preventive action plans

H+B
PROPRIETARYAND
CONFIDENTIAL
Idea Management
Creating a continuous flow of innovative
ideas across the enterprise
Innovation Culture
Developing an organizational personality to
support innovation: Accretive and
Disruptive
Design/Development
Navigating Stage Gates from design to
product launch-
On Time & On Trend
PLM Approach
Managing the product pipeline from
Concept to Closure .
Maximizing ROI
STRATEGY
Align the Enterprise/Division/Product /Brand
around an Innovation Paradigm
All organisations can benefit from a Product Lifecycle Strategy

H+B
PROPRIETARYAND
CONFIDENTIAL
We deliver Product Line Planning and Product Line Development in
the B2B and B2C market places
We can structure and enhance your:
- New product pipeline
- New product line development
process
- Product line total life cycle
management
- Product line end of life management
(for example reduced
procurement, focussed inventory
management, discounting,
special offers, alternative
distribution channels, reverse
logistics)

H+B
PROPRIETARYAND
CONFIDENTIAL
You can significantly increase your revenue through a structured
Sales Optimisation Process (in both B2B and B2C markets)
A typical world class sales organisation
would be realising significant wins
from:
• A Structured Planning Cycle
• Sales Forecasting Methods (computer models,
financial models,expertconsensus)
• Product mix optimisation
• Sales turnover optimisation (maximise turns by product
line)
• Inventory optimisation (enough ofthe right productin
the right place at the right time)
• Inventory optimisation by store
• Inventory optimisation by customer category
• Inventory optimisation across an organisation
(inventory balancing,inventory rotation)

H+B
PROPRIETARYAND
CONFIDENTIAL
A Structured Retail Optimisation Model can be applied in the B2B
environment.
A typical world class Retail Sales
organisation would be realising
significant wins from:
• Sales Forecasting Methods
• Store fitout optimisation
• Store layout optimisation
• Store location optimisation
• Store closure methodology
• Store realignment of product mix / target
customers
• Store product mix optimisation
• Product optimisation by product line
categorisation (inventory footprint model)

H+B
PROPRIETARYAND
CONFIDENTIAL
Distributors can significantly increase your revenue through a
structured Sales Optimisation Model (B2B markets)
A typical world class Sales
Distribution organisation would be
realising significant wins from:
• Sales Forecasting Methods
• Build to order
• Configure to order
• Stock management
• Vendor managed inventory
• Customer managed inventory
• Drop ship
• Triangulation
• Reverse logistics
• Customer Relationship Management

H+B
PROPRIETARYAND
CONFIDENTIAL
Distributors, retailers and manufacturers can cut costs through world
class “Distribution and Logistics”
World class distribution and
logistics would include:
• Third party logistics (3PL)
• Triangulation or Drop shipment
• Supply chain optimisation (air, sea,road, parcel
carriers)
• Negotiations of freight forwarder terms and
conditions
• Negotiations of parcel carrier terms and
conditions
• Negotiation of claims, losses and invoices
• Drawback on claims, losses and invoices
• Optmisation of VAT and Customs duties
• Customs tariff codes optmisations
• Payment negotiations with customs
• Recovery negotiations with customs

H+B
PROPRIETARYAND
CONFIDENTIAL
Distributors, retailers and manufacturers can cut costs through world
class “Supply Chain Security”
A World class secure supply chain
would include:
• Physical security (warehouses, shipments)
• Information security (product non-identification,
treatment of information on stock locations and in-
transit shipments)
• Valuable cargo procedures
• Staff vetting procedures (recruitment and annual)
• Supplier vetting procedures (award and annual)
• Formal corrective and preventive action plans
We have specialised in-depth expertise in Government
security requirements, and the handling of valuable
cargo and documents.

H+B
PROPRIETARYAND
CONFIDENTIAL
We will work with you to build your Procurement Processes
A typical world class procurement
significant gains from:
• Structured planning cycle
• Purchase Order Management
• Supplier Relationship Management
• Risk management
• Negotiation of terms
• Digital procurement

H+B
PROPRIETARYAND
CONFIDENTIAL
We have experience in delivering tangible results in the following
Procurement categories
Marketing consultants
Marketing software
Human resource managementconsultants
Human resource managementsoftware
Business strategy consultants (KPMG, Deloitte,Bain, etc)
Architectural consultants (SOM, ASGG, WATG,
masterplan,lead design consultant,architectof record)
Fit-out and refurbishment(retail stores, warehouses,
distribution centres)
Outsourced logistics (3PL)
Outsourced manufacturing
Outsourced labour
Software systems (web site hosting and development,
HRM systems, marketing systems, call center)
Computer hardware (PCs,laptops, printers,operating
systems, professional audio-visual systems)

H+B
PROPRIETARYAND
CONFIDENTIAL
There are discrete but important gains to be made from efficient
“Reverse Logistics”
World class reverse logistics would
include:
• Systematic processes and procedures for Returns,
credit notes, refurbishment charges
• Structured Destruction and value recovery (gold,
diamonds, luxury consumer goods)
• Structured Reverse supply chain logistics
(collections, grouping of shipments, importation
procedures, recovery of VAT and customs duties)

H+B
PROPRIETARYAND
CONFIDENTIAL
Your business will benefit from customer retention through
structured “Customer Service”
World class Customer Service
should include:
• After sales service
• Repairs and refurbishment
• Customer satisfaction
• Customer call center

H+B
PROPRIETARYAND
CONFIDENTIAL
Manufacturers can significantly increase performance through
structured “lean six sigma” techniques
A typical world class manufacturing
significant wins from:
• Build to order
• Configure to order
• Stock management
• Outsourcing
• Lean manufacturing
• Six sigma quality optimisation
• DMAIC manufacturing process optimisation
• Quality management systems (formal,
documented)

H+B
PROPRIETARYAND
CONFIDENTIAL
All organisations can cut staff retention costs through world class
“Human Resource Management”
World class human resource
management would include:
• Structured recruitment process
• Preparation of formal job descriptions
• Structured interviewing
• Prepare job advertisement
• Formal On-boarding / induction processes
• Staff performance reviews
• Staff corrective action plans
• Structured Staff dismissal
• Restructuring and Downsizing using structured
methods
• Structuring of a new organisation chart
• Communication of a new organisational structure
• Implementation of a new organisational structure

H+B
PROPRIETARYAND
CONFIDENTIAL
Harry and Bell has been selected as a key member of the
DBI Network
DBI Network is A new Model in Global Management Consulting
It is a unique combination of focused consulting firms and industry-leading independent advisors
Edinburgh Glasgow London Munich
Dallas Denver New England San Diego
Silicon Valley
Dubai Shanghai Hong Kong
Global Footprint
• Services:Financial Services,Communications,Health
Services, Retail
• High Tech: Digital & Software, Consumer Electronics,
Networks & Computers
• Life Sciences:Medical Devices & Equipment,
Pharmaceuticals,Biotech,CRO/CMO
• Consumer: Food & Beverage,Home & Personal Care,
Apparel,Footwear, Sporting Goods
• Industrial: Equipment& Machinery,Aerospace,
Automotive
Diverse Industry Portfolio

H+B
PROPRIETARYAND
CONFIDENTIAL
What we do – Our firm network provides specialized practices to
collaborate to provide full and deep expertise
Innovation
Markets Deals
Strategy
Operations
Brand
Experience
Technology
From Strategic Inception to Implementation
DBI partners with you to develop, engage, and
implement the right strategy; from robust start-up
business plans to major global growth strategies.
From Strategy Creation to Market Realization
DBI helps you realize full brand potential engaging
all business dimensions; from cohesive brand
definition to comprehensive, integrated
deployment.
From New Concept to Market Delivery
DBI combines industry insight and innovation
expertise to help launch products, services and
businesses with inspiration, creativity, and
discipline. Delivering Brilliant Innovations
Delivering Bold Intentions Delivering Brand Insights
From Experience Design to Operational Execution
DBI designs and delivers meaningful service,
product ,customer interactions that deliver value all
stakeholders and building meaningful relationships.
Driving Better Interactions
From Market Analysis to Business Expansion
DBI combines deep market knowledge with
pragmatic planning and insight to enable effective
market launch and operational execution.
Driving Business Internationally
From Informed Diligence to Optimal Value Capture
DBI brings deals-resources and industry insight to
inform strategy, execute diligence integrate or
divest entities and capture value post-transaction.
Driving Better Investments
From Operational Strategy to Maximum Efficiency
DBI uses experience and analytics to define
process, technology and infrastructure you need to
operate with maximum efficiency
Driving Business Improvements
From Strategic Blueprints to Successful Solutions
DBI brings pragmatic technology architects who
enable practical solution platforms leveraging
existing systems, new platforms or custom
technologyDelivering Better Information
Harry and Bell can leverage the DBI network to support process
improvement projects

H+B
PROPRIETARYAND
CONFIDENTIAL
Renowned brand strategy
consultancy that has helped
some of the world’s most
successful brands achieve
and sustain market
leadership
Operations consulting firm
delivering interim and
transformation support to
manufacturing companies
throughout Europe and
beyond
Helps global companies
generate shared stakeholder
value, through sustainable
value chains, that deliver
profit, environmental
protection and societal
contribution
Market entry and
operational execution for
consumer product
companies entering the
China and South East Asian
markets
Customer Experience and
Service Design expertise to
explore the needs of
different members and
translating insight into future
concepts and strategic
opportunities.
Enable data-driven decisions
that drive value growth in
operations and retail across
a range of industries and
clients
Global operational
transformation in
development and
operations with a specialty
in life sciences, high tech
and industrial
Retail operations consulting
firm focused on shrink,
inventory, workforce
management and analytics
to improve retail profitability
Implement enterprise-
technology enabled solutions
to drive supply chain
performance improvement
with significant experience
with SAP platforms
Apparel and retail –focused
consulting firm with
expertise in product
development, PLM,
merchandising, sourcing
703
Advisors
Harry and Bell has access to a world class net work of consulting
practices through DBI Network

H+B
PROPRIETARYAND
CONFIDENTIAL
Marc Bell has been selected as an APICS Ambassador
About APICS
With over 43,000 members and more than 300 international
partners, APICS is the premier professional association for
supply chain and operations managementand the leading
provider of research,education and certification programs that
elevate supply chain excellence,innovation and resilience.
About APICS Ambassadors
Ambassadors bring deep assessment and implementation
experience to guide APICS Affiliates as they evaluate operational
performance, determine improvement programs and plan and
launch implementation initiatives.
The Supply Chain Guided Assessment
provides a roadmap for achieving business results through
effective design and execution of your company’s supply chain
strategy.

H+B
PROPRIETARYAND
CONFIDENTIAL
About APICS Supply Chain Council
APICS Supply Chain Council (APICS SCC) is the world’s largest unbiased nonprofit supply chain
organization that advances supply chains through research, benchmarking, and publications.
Business leaders, academia and global enterprises gain valuable insights, information and
actionable data through APICS SCC’s unrivaled supply chain network, frameworks and resources.
APICS SCC maintains the Supply Chain Operations Reference (SCOR) model, the supply chain
management community’s most widely accepted framework for evaluating and comparing supply
chain activities and performance.
APICS SCC, was formed through the 2014 merger betweenAPICS and the Supply Chain
Council. APICS is the leading professional association for supply chain and operations
management and the premier provider of research, education and certification programs that
elevate end-to-end supply chain excellence, innovation and resilience. The APICS Certified in
Production and Inventory Management (CPIM), APICS Certified Supply Chain Professional (CSCP)
and APICS SCOR-P credentials define the industry standard.
APICS has recently merged with the ‘Supply Chain Council.’

H+B
PROPRIETARYAND
CONFIDENTIAL
Executive Coaching for Self-Guided Supply Chain Assessment and Implementation
DBI Network’s Connected Advisors fulfill the role of APICS Ambassadors in APICS for Business’ SCOR Supply Chain Guided
Assessment Program. Ambassadors bring deep assessment and implementation experience as senior supply chain
executives or consulting partners to guide APICS Affiliates as they evaluate operational performance, determine
improvement programs and plan and launch implementation initiatives. Leveraging the SCOR model, proven Assessment
Roadmap, SCORmarkbenchmarking and a robust suite of analytical tools and techniques, the Supply Chain Guided
Assessment provides a roadmap for achieving business results through effective design and execution of your company’s
supply chain strategy.
http://dbinetwork.com/
About APICS
APICS is the premier professional association for supply chain and operations management and the leading provider of
research, education and certification programs that elevate supply chain excellence, innovation and resilience. APICS
Certified in Production and Inventory Management (CPIM), APICS Certified Supply Chain Professional (CSCP) and APICS
Supply Chain Operations Reference Professional (SCOR-P) designations set the industry standard. With over 43,000
members and more than 300 international partners, APICS is transforming the way people do business, drive growth and
reach global customers.
http://www.apics.org/sites/apics-supply-chain-council
APICS Ambassadors provide Executive Coaching for Self-Guided
Supply Chain Assessment and Implementation

H+B
PROPRIETARYAND
CONFIDENTIAL
In summary, H+B works closely with distributors, retailers and
manufacturers to cut costs, increase revenue and maximise profit.
Please contact us to discuss the opportunities in your business
• Dubai +971 52 867 5369
• Geneva +41 79 644 9612
• Email marcbell@harryandbell.com

Introduction to Harry and Bell 4

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