This document is a resume for Lisa Ross. It summarizes her experience as a Senior Multi-Specialty Vaccine Representative for Merck & Co. for over 10 years. It also outlines her previous experience in real estate sales and as a Cardiovascular/Metabolic Portfolio Representative for Merck. The resume lists her education from Florida State University and awards she has received throughout her career.

1. 5139 Velda Dairy Road • Tallahassee, Florida 32309 Lisa Ross
Lisa.Ross@Merck.com (850) 294-6658
PROFILE
Experienced Merck Vaccine Customer Representative with over 10 years of achievement in
meeting and exceeding sales goals and delivering high levels of value and service with a current
focus on direct business-to-business sales.
EDUCATION
Bachelor of Science, Marketing Florida State University
Tallahassee, FL; 1991
PROFESSIONAL EXPERIENCE
Merck & Co. Tallahassee, FL March 2005 – Present
Senior Multi-Specialty Vaccine Representative, Tallahassee, Fl, March 2010 – Present
 Responsible for developing and managing dual-state territory while maximizing
vaccine/immunization sales within the Adult (i.e. Pneumococcal Disease & Herpes Zoster),
Adolescent (i.e. Human Papillomavirus), and Pediatric markets (i.e. Rotavirus).
 Partner with large Integrated Delivery Networks (i.e., Tallahassee Memorial Hospital, Archbold
Hospital, Tallahassee Primary Care Associates) to improve vaccination rates and vaccination
protocols, to maximize savings through contracts and to maintain ideal vaccine inventories
through interactions with stakeholders at all level of the organization including physician thought-
leaders, institutional PharmD’s, purchase directors, nursing supervisors, practice managers,
clinical coordinators, immunization coordinators, etc.
 Regularly analyze data across of broad array of customer types to identify new business
opportunities (i.e, candidates for new stocking), changes in ordering patterns or ordering of new
Merck or competitive products and to track current sales trends against sales goals. (Complex
analysis via multiple data sources)
 Partner on initiatives such as Business/Contract Reviews, Patient Centered Medical Home,
Merck Health-in-Focus Program, Immunizations, Series Completion, Patient Education,
Educational Training In-Service, and Adherence.
 Maintain working base of contracts (Hospital GPO, Pediatric, Adult, Purchase Organizations,
Public Health Departments, Pharmacy, & Distributor), account ordering patterns, and
reimbursement to optimize vaccine sales
 Deliver product and contact review presentations via iPad and tangible aids to a broad landscape
of customers with a focus on customer needs and improving patient health outcomes to multiple
customer segments (Hospitals, Women’s Health, Pharmacist, Primary Care, Internal Medicine,
Pediatric, Pulmonologist & Public Sector Accounts)
 2014 Awards of Excellence – “For leadership in managing a pharmacy program in white
space and for work to cover a vacancy during a transitional time.”
 2013 Award of Excellence – “For account management in VA Cinics, and specifically, for
developing a relationship eventually leading to product presentations with nursing staffs.
 2012 Award of Excellence – “For detailed research of HEDIS measures and presentation to
the district”

2.  2011 Award of Excellence – “For the Leadership you have demonstrated in collaborating
with your USCO counterparts, MGAM, Specialty Sales Teams, and the work you’ve done to
increase vaccination rates in your community.”
 2010 Award of Excellence – “For your demonstration of teamwork and collaboration in your
territory."
Cardiovascular/Metabolic Portfolio Representative, Tallahassee, Fl, March 2005 – March 2010
 Responsible for developing & managing territory while maximizing portfolio sales within the
cholesterol and diabetic markets. Responsible for identifying and developing business
relationships within primary care and specialty accounts (Cardiology, Endocrinology, and Internal
Medicine).
 Effectively managed territory through relevant customer targeting, customer tailored messaging,
and clinical speaker facilitated programs. Communicated about products in a way that is relevant
to each individual customer; customizes discussions and client interactions based on
understanding of customer's needs
 Built excellent HCP and associate relationships in a highly competitive marketplace. Worked
closely with internal management and directors
 PROMOTED to Vaccine Representative in 2010
 2008 Region Director’s Award, for top performance
 2007 Most Valuable Peer, for collaboration (Peer-Nominated)
 2006 Region Award for Teamwork, (Management-Nominated)
Real Estate Sales Associate, Tallahassee, FL January 1994 – March 2005
Florida Licensed Real Estate Agent and Mortgage Broker
RE/MAX CAPITAL GROUP REALTORS, Tallahassee, FL 1999 - March 2005
REED & ASSOCIATES MORTGAGE GROUP, Tallahassee, FL March 2003 - March 2005
CENTURY 21 ADVANCED REALTY, Tallahassee, FL 1996 – 1999
INVESTOR’S REALTY, Tallahassee, FL 1994 -1996
 Responsibility for managing every aspect of a real estate firm including marketing, accounting,
customer targeting and development, contracting, legal compliance and the home sales process
 Served as head of New Agent Training at Century 21
 Oversaw all aspects of the mortgage process
 2003 Recipient, Presidential Spirit Award, from the Tallahassee Board of Realtors as the
“Most Enthusiastic Realtor” out of a field of 900+ agents in Leon County
 2003 Executive Club Member, agents exceeding $100,000 annual commissions
 2002 100% Club Member, agents exceeding $75,000 annual commissions
Lisa Ross
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