Linda P. Schmids is an experienced project manager, business analyst, and consultant with over 25 years of experience managing projects in various industries including pharmaceutical, healthcare, IT, and consumer goods. She specializes in areas such as IT service management, data warehousing, business intelligence, and process improvement. Her background includes implementing systems, managing migrations, and establishing project management best practices.

1. L I N D A P . S C H M I D S
Darby, PA (Greater Philadelphia Area)
610-809-0824 (c)
lschmids@yahoo.com
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PROFESS IONAL SUMMARY
Cultivates, influences, and sustains strong business relationships through transformational leadership and
presence promoting creativity and innovation. Team builder with highly developed communications and
interpersonal skills instilling trust, commitment, and motivation to solve problems while achieving objectives.
IT project management, IT service management, and process improvement practitioner with extensive
experience translating strategic objectives into business values. Engages either as a member of or partners
with Project/Program/Portfolio Management Offices.
Leads and manages global project and program initiatives across matrix environments using a consultative,
collaborative and risk-based approach to execute business strategy with technology. Aligns business and
portfolio management direction and investments with IT strategic planning requiring regulatory and industry
compliance. Experienced at managing a wide range of initiatives (1-3M, <5M).
Fosters a higher level of individual and group maturity by mentoring and sharing industry knowledge,
methodologies, and best practices. Advances organizational change leveraging opportunities to improve the
quality of project delivery.
Project experience includes a broad range of business technology and solutions within the following
industries: Pharmaceutical, Healthcare Insurance, Information Technology Professional Services, Application
Service Provider, and Consumer Goods; Food Processing.
PRACTICE EXPERIENCE HIGHLIGHTS
Project/Program/Portfolio Management Offices
 As a change agent, advocates and utilizes prescribed frameworks, governance, standard operating
procedures and policies, methods, and toolsets. PMO representation includes R&D IT, Manufacturing IT
(US, EMEA), Global Human Health IT (US), Global Technology Solutions, Corporate Informatics, and PMO
Enterprise. Experienced in the analysis, development, and management of standards and processes,
communications, and operational components to ensure quality, minimize risk, and effect regulatory
compliance.
IT Service Management Initiatives
 As a consultant to IT/IS headquarters, led and managed business analysis and project management
activities to identify and define IT/IS process requirements to build-out the Service Catalog. Completed 11
“Proof of Concept” Request Fulfillment processes and metrics. Configuration of system functionality,
organizing and publishing “On-Demand” integrated services achieved business capabilities supporting
service demand, capacity, operational practices, as well as capturing financial and performance metrics.
 As a consultant to Manufacturing Division IT (US & EMEA), managed data migrations, build-outs, and
training plans specific to Incident, Knowledge Management, and Request Fulfillments. Ensured data
integrity, quality, and migration readiness with project milestones reached on-time and within budget.
 As a consultant to Global Technology Solutions, managed service design processes introducing 8 new
business solutions /service packages valued at an aggregate of ~$25M. Formal service packages
introduced to user community, Service Catalog, and underpinning contract.
 As a consultant to Global Technology Solutions, developed and managed communications and service
design supporting the transition / outsourcing of R&D Help Desk, Deskside Support commodity services,
and feasibility study. Provided planned and transparent communications that met business user
expectations during transition activities. Facilitated the user experience during feasibility participation, and
supported the portfolio services reduction strategy to “focus on core competencies and qualify emerging
technologies.”

2. L I N D A P . S C H M I D S , lschmids@yahoo.c om * 610-809-0824 (c) - 2 -
Data Warehouse & Business Intelligence / Analytics Initiatives
 As a consultant to R&D IT, Integrated Data & Innovative Analytics, managed the implementation of 3
Spotfire components across internal/external domains. Developed the business case to implement
Linguamatics (Natural Language Processing). Benefits realization focused on providing R&D with additional
analytical capabilities and reducing response time for safety information and industry alerts.
 As a consultant to Corporate Informatics, managed the implementation of the new data warehousing
repository, business intelligence system including ETL tool, and operations model. Provided oversight of
the infrastructure build-out, re-engineered the change management process, tracked inter-dependencies of
data work streams in preparation for migration and training activities. Corporate strategic objectives and
healthcare regulatory imperatives were met by transitioning multiple disparate systems into a singular
platform, reducing long term costs, increasing business and decision making capabilities, and improving
operational and PMO processes.
Process Improvement and Optimization Initiatives
 As an independent consultant, developed and established project management standards processes,
procedures, and methods. Successful implementations and transformation were achieved using methods to
control areas of progress, risk, business impacts, budgets and schedules.
 As a consultant to Global Human Health IT, Commercial Contract Manage Care (Medicare) client services,
was commissioned to redefine and lead the execution of client requests and fulfillment processes.
Implemented system enhancements, built strong relationships between business and technology, and
represented the unit before the Change Control Board and Portfolio Management Office. Immediate results
improved communications and operational capabilities realizing a 50% reduction in time for issue resolution
and system changes.
 As a consultant of Global Technology Solutions, contributed towards the improvement of Service Design
operational processes, documentation, and service introduction. Results provided regulatory compliance
and serving as continual improvement of the ITIL practice.
HR Applicant Tracking System Initiatives
 As a consultant, led multiple “Software-as-a-Service” (SaaS) implementations of global HR Applicant
Tracking and On-boarding systems from post-sale to support management. Added $7.5M to company
revenue while providing high business value for customers.
 As a consultant to PMO Enterprise, provided business analysis and project management assistance for the
implementation / customization of a global HR Applicant Tracking System valued at $9M. Assisted in
developing project management processes for the newly created Project Management Office. Achieved
efficiency improvements for recruiting operations and established project practice construct, standards, and
procedures for use across the enterprise.
EMPLOYMENT HISTORY
GLAXOSMITHKLINE, KING OF PRUSSIA, PA APRIL 2016 – JULY 2016
Project Manager (Consultant) – Analytics and PMO
INDEPENDENT CONSULTANT, DARBY, PA JANUARY 2015 – APRIL 2016
Consultant – Data migration and ITSM
AMERIHEALTH CARITAS, PHILADELPHIA, PA MARCH 2013 – AUGUST 2013
ITSM Business Analyst/Project Manager (Consultant) – ITSM and PoC
CTN SOLUTIONS, INC., BLUE BELL, PA SEPTEMBER 2011 – JULY 2012
Project Manager (Independent Consultant) – Network Redesign and Process Improvement
MERCK & COMPANY, INC., WEST POINT, PA & WHITEHOUSE STATION, NJ MAY 2011 – AUGUST 2011
IT Service Management Project Manager (Consultant) – ITSM
ASTRAZENECA PHARMACEUTICALS, WILMINGTON, DE OCTOBER 2008 – APRIL 2009
Service Development Manager (Consultant) – ITSM and Process Improvement
ADP VIRTUALEDGE, YARDLEY, PA OCTOBER 2007 – AUGUST 2008
Implementation Project Manager (Consultant) – ATS and Process Improvement
MERCK & COMPANY, INC, WEST POINT, PA JUNE 2007 – AUG 2007

3. L I N D A P . S C H M I D S , lschmids@yahoo.c om * 610-809-0824 (c) - 3 -
Program Manager (Consultant) – Process Improvement and PMO
INDEPENDENCE BLUE CROSS, PHILADELPHIA, PA JUNE 2006 – MARCH 2007
Project Manager (Consultant) – Data Warehouse, Business Intelligence, Process Improvement, and PMO
ASTRAZENECA PHARMACEUTICALS, WILMINGTON, DE JUNE 2005 – APRIL 2006
Communications Manager / Project Business Analyst (Consultant) – ITSM, PoC, and PMO
CDI CORPORATION, PHILADELPHIA, PA AUGUST 2004 – JUNE 2005
Assistant Project Manager (Consultant) – ATS and PMO
VMCG, INCORPORATED, DARBY, PA JULY 1998 – DECEMBER 2003
Co-Founder, Operations – Vendor Management Consulting
AVETEL INCORPORATED, KING OF PRUSSIA, PA OCTOBER 1996 - JULY 1998
Project Manager – Client Engagements and Repository Oversight
Human Resources Consultant/Manager – HR Operations
FRITO-LAY, INCORPORATED, KING OF PRUSSIA, PA MARCH 1991 - JUNE 1996
Operations Support Manager – Management Services
EDUCATION, CREDENTIALS
The Pennsylvania State University, Malvern, PA: Master of Business Administration.
Saint Joseph’s University, Philadelphia, PA: Bachelor of Arts, Humanities.
Villanova University, Villanova, PA: PMI; PMBOK.
ITIL: v3 Foundation (Certified), Service Transition.
Pharmaceutical Training: GxP SOPs, i.e., Quality, Risk, Compliance, Validation, Security, Documentation
Management, etc.
Healthcare Insurance Training: HIPAA (Certified).
METHODOLOGIES /FRAM EWORKS
PMBOK, ITIL, SDLC, Stage Gate, Agile, SEI/CMM & CMMI, Six Sigma trained, Business Process Management
REGULATORY COMPLIANCE KNOWLEDGE
Sarbanes-Oxley, OSHA, GxP, FDA: CFR Title 21, Part 11, Sunshine Act, CMC, ICH, ICD-10
TECHNOLOGY EXPERIENCE
 IT Service Management
 Infrastructure Build-outs and Upgrades
 Application Implementation, Upgrades,
Migrations and Systems Integration
 Software Customizations, Enhancements
 Networks
 Data Warehouse and Business Intelligence
 Telecommunications
 Process Engineering and Improvement
 Business Capabilities Modeling
APPLICATIONS / PROGRAMS UTILIZATION
MS Office Suite, MS Office 365, MS Project Professional and Enterprise, MS SharePoint, MS Visio
Professional, BMC Remedy, FrontRange, ServiceNow, HP Quality Center, ClearQuest, CA Clarity PPM,
Documentum, eRoom, Lotus Notes. Other tools: Analytics; Cognos PowerPlay, Spotfire, Linguamatics, IBM
SPSS (Statistics).
MEMBERS HIPS
Memberships: PMI: Delaware Valley Chapter, itSMF USA (IT Service Management Forum) Lehigh Valley