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Counselling and Interpersonal
                Skills

               Session Two



       Adam Gibson and John Marsden


1
The Art of Good Listening




2
Session Aims

    The aim of this session is for you to reflect on the
     quality of your listening and write an assessment
     of your listening skills in your first reflective
     journal.




3
Learning Outcomes
    By the end of this session you will be able to:


    1. Identify the qualities of a good listener

    2. Assess your own listening skills

    3. Describe Honey and Mumford’s learning cycle

    4. Write an entry in your reflective journal




4
Recap on Last Session

    Introductions

    Ground Rules

    Goal Setting




5
Course Outline




                                                                                                                            Bringing it all
                                                                                                                              together
                  Skills    The Helping   rapport    Attending and                  Reflecting   The Change   Questioning
Introduction   Assessment      Role       building    Refraining
                                                                     Paraphrasing
                                                                                    Feelings       Model        Skills
                                                                                                                                  &
                                                                                                                                Final
                                                                                                                            Assessment




6
Contents of this Session
    1.   Ice-breakers
    2.   What Makes for Good Listening?
    3.   Written Reflection (Skills Assessment)
    4.   Learning Styles
    5.   The Learning Cycle
    6.   The Reflective Journal
    7.   Moodle

7
Two Truths and a Lie
    1.   Write three statements about yourself

    2.   Two statements must be true

    3.   One statement must be a lie

    The group will guess which of your statements a lie




8
Listening Skills Exercise 10 minutes


                   Find a partner you do not know too well.

                   Listen to your partner talk about a time when
                   they felt someone really listened.

                   After 5 minutes change over roles

                   You might begin to notice how good you are
                   at listening




9
The Art of Good Listening




10
Good Listening
      Being “present”
      Creating a good listening environment
      Focusing on the speaker
      Giving time to let the speaker tell their story
      Valuing the speaker and what they have to say
      Clarifying what is being said
      Letting the speaker know you are listening
      Listening with empathy
      Helping people find their own solutions

11
Listening Skills Assessment 10 minutes

     Take a worksheet and spend a few minutes thinking
       about the quality of your listening.

     Complete the worksheet, using the questions to
      guide you.




12
Listening Skills Assessment


     Feedback


13
Honey and Mumford

     Four Types of Learner

      Activist
      Reflector
      Theorist
      Pragmatist


     www.learningandteaching.info

14
Learning Styles




15
The Learning Cycle




16
Example

                       Examine the
                         Patient




                                     Consider
             Begin
                                        the
           Treatment
                                     Evidence




                         Make a
                        Diagnose




17
The Reflective Journal
      Write a brief description of an instance when you
       used your listening skills - Be brief!

      Critically reflect on your use of skills – Be detailed!

      What can you conclude from the reflections you have
       made? – Summarise!

      Based on your reflections in this journal entry, how
       are you going to develop your skills further? – Be
       specific!


18
Conclusions
     You are now able to:


     1. Identify the qualities of a good listener

     2. Assess your own listening skills

     3. Describe Honey and Mumford’s learning cycle

     4. Write an entry in your reflective journal




19
Thank You Everybody!




20

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Level II Counselling Skills Session Two

  • 1. Counselling and Interpersonal Skills Session Two Adam Gibson and John Marsden 1
  • 2. The Art of Good Listening 2
  • 3. Session Aims The aim of this session is for you to reflect on the quality of your listening and write an assessment of your listening skills in your first reflective journal. 3
  • 4. Learning Outcomes By the end of this session you will be able to: 1. Identify the qualities of a good listener 2. Assess your own listening skills 3. Describe Honey and Mumford’s learning cycle 4. Write an entry in your reflective journal 4
  • 5. Recap on Last Session Introductions Ground Rules Goal Setting 5
  • 6. Course Outline Bringing it all together Skills The Helping rapport Attending and Reflecting The Change Questioning Introduction Assessment Role building Refraining Paraphrasing Feelings Model Skills & Final Assessment 6
  • 7. Contents of this Session 1. Ice-breakers 2. What Makes for Good Listening? 3. Written Reflection (Skills Assessment) 4. Learning Styles 5. The Learning Cycle 6. The Reflective Journal 7. Moodle 7
  • 8. Two Truths and a Lie 1. Write three statements about yourself 2. Two statements must be true 3. One statement must be a lie The group will guess which of your statements a lie 8
  • 9. Listening Skills Exercise 10 minutes Find a partner you do not know too well. Listen to your partner talk about a time when they felt someone really listened. After 5 minutes change over roles You might begin to notice how good you are at listening 9
  • 10. The Art of Good Listening 10
  • 11. Good Listening  Being “present”  Creating a good listening environment  Focusing on the speaker  Giving time to let the speaker tell their story  Valuing the speaker and what they have to say  Clarifying what is being said  Letting the speaker know you are listening  Listening with empathy  Helping people find their own solutions 11
  • 12. Listening Skills Assessment 10 minutes Take a worksheet and spend a few minutes thinking about the quality of your listening. Complete the worksheet, using the questions to guide you. 12
  • 14. Honey and Mumford Four Types of Learner  Activist  Reflector  Theorist  Pragmatist www.learningandteaching.info 14
  • 17. Example Examine the Patient Consider Begin the Treatment Evidence Make a Diagnose 17
  • 18. The Reflective Journal  Write a brief description of an instance when you used your listening skills - Be brief!  Critically reflect on your use of skills – Be detailed!  What can you conclude from the reflections you have made? – Summarise!  Based on your reflections in this journal entry, how are you going to develop your skills further? – Be specific! 18
  • 19. Conclusions You are now able to: 1. Identify the qualities of a good listener 2. Assess your own listening skills 3. Describe Honey and Mumford’s learning cycle 4. Write an entry in your reflective journal 19