Lesson 1.2- Liaise with kitchen and service areas
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The document outlines techniques for effective communication between kitchen and service staff, including using sign language, writing clearly, asking open and closed questions, paying attention without interrupting, asking clarifying questions, repeating information, speaking slowly and clearly, being concise, and using appropriate language.
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Lesson 1.1- Liaise with kitchen and service areas
This document outlines the staff that a liaison between the kitchen and service areas will interact with, including chefs, cooks, dishwashing staff, stillroom staff, cleaners, food waiters, servers, beverage waiters, and supervisors. It describes how each staff member may seek information or request assistance. The liaison helps relay information and directions between all areas to ensure smooth operations.
Lesson 1- Liaise between kitchen and service areas
This document outlines the key responsibilities and tasks of the liaison between the kitchen and service areas in a restaurant. The liaison must relay food orders, timing requirements, complaints, additional requests and questions from guests to the kitchen in a clear manner. They must also communicate information from the kitchen to servers, such as delays, food availability updates, requests for action and responses to guest questions. Maintaining effective communication between these areas is critical for providing a good customer experience.
Element 1.3- Liaise between kitchen and service areas
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3. Table service brings food to seated guests while buffet and cafeteria service allow guests to serve themselves from displayed items. The style used depends on the operation and satisfying guest needs.
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The document discusses different types of table service in restaurants. It describes 10 types of table service including Filipino service, tray service, blue plate service, family or compromise service, American style, Russian service, French service, and English service. It also discusses self-service styles like cafeteria service and buffet service. Finally, it lists different types of restaurants classified by their food service style like salad bars, drive-in restaurants, smorgasbord restaurants, and sandwich/soup restaurants.
Table Setting
The document discusses different types of table settings based on the occasion and number of guests. Formal occasions have very organized settings according to rules, while informal settings are more casual. Table settings also depend on whether the meal consists of multiple courses or a buffet. Different types of napkin folds are used depending on the establishment. Settings should include the proper cutlery for the type of cuisine and be arranged perfectly to give guests a good impression.
Types of food and beverage services
This document discusses the five main customer processes for food service:
1. Table service where customers are served at their table. This includes types like English, French, and Russian service.
2. Assisted service where customers receive some food at their table and self-serve other items, like at a carvery.
3. Self-service where customers help themselves, like at a buffet or cafeteria.
4. Single point service where customers order, pay, and receive food at one location like a takeaway, drive-thru, or bar.
5. Specialized service where food is brought to customers, such as tray service in hospitals, trolley service on trains, or room
Food and-beverage-service-management
The document discusses various aspects of food and beverage service management including types of food and beverage operations, classifications of the industry, types of catering, organizational charts, duties of staff, layouts of service areas, types of services, menus, and menu planning considerations. It provides details on different sectors within the industry such as hotels, restaurants, banqueting, industrial catering, and more. The document serves as a comprehensive overview of the food and beverage service management field.
FOOD AND BEVERAGES PPT
ABOUT - HOTEL OUTLETS,MANUFACTURING PROCESS OF WINE,AND TEA,ALCOHOLIC BEVERAGES AND NON ALCOHOLIC BEVERAGES
Food and beverage service ppt.
this presentation is all about basics of service ,type of restaurant, and different organisational chart.
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1. Communication is the exchange of information between a sender and receiver to convey a message as intended. There are various types including formal/informal and vertical/horizontal/diagonal flows.
2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
3. Written communication requires brevity, simplicity, facts and structure while considering the audience. The writing should then be edited to ensure clarity and understanding.
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Communication
This document provides an overview of effective communication. It defines communication and lists its key characteristics. It discusses the communication process and barriers that can interfere with effective transmission of messages. It emphasizes the importance of active listening and provides tips to improve verbal and non-verbal communication skills. The 7Cs of effective communication are outlined as clear, concise, concrete, correct, considerate, complete and courteous. Various communication channels and styles are described. Barriers to communication and how to improve existing communication levels are discussed. The importance of body language and its role in successful workplace interactions are also highlighted.
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This document provides an overview of effective communication skills and strategies. It discusses:
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- Key elements of the communication process such as listening skills, asking questions, communication styles, and barriers
- Tips for active listening, questioning techniques, and adjusting communication style
- The overall communication process involving encoding messages, choosing channels, decoding feedback
- How to communicate effectively through listening attentively, tailoring messages, using appropriate tone and body language
Top 10 Communication Skills and their importance
Effective communication is a critical skill in today’s interconnected world. Whether you’re a professional, a student, or simply navigating daily interactions, mastering these essential communication skills can significantly enhance your effectiveness:
Active Listening: Pay close attention, ask questions, and restate to confirm understanding.
Body Language and Tone: Nonverbal cues play a vital role in conveying messages. Use a friendly tone to encourage open communication.
Clarity and Conciseness: Be clear in your expression, avoiding unnecessary jargon or complexity.
Friendliness: Approach conversations with warmth and approachability.
Confidence: Believe in your message and deliver it confidently.
Empathy: Understand others’ perspectives and show genuine concern.
Open-Mindedness: Be receptive to different viewpoints.
Respect: Treat everyone with courtesy and respect.
Constructive Feedback: Provide feedback that helps others improve.
Choosing the Right Medium: Select the appropriate communication channel for the context.
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This document discusses communication skills and the communication process. It defines communication and lists its key elements such as being a personal process that occurs between people and involves expressing thoughts and emotions. The document outlines common communication methods like spoken words, written words, visual images, and body language. It describes the communication process which involves a sender transmitting a message through a channel to a receiver, who then provides feedback. The document identifies potential barriers to communication and different types of communication methods. It provides tips for verbal and non-verbal communication as well as improving existing communication skills.
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This document provides an introduction to communication skills. It defines communication and discusses the communication cycle. There are four types of workplace communication: downward communication which provides instructions from managers to employees; upward communication which provides feedback from employees to managers; lateral communication between peers; and the grapevine which fills in gaps in official communication. Effective communication is essential in the workplace to share information, provide feedback, and ensure coordination between employees.
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Chpater 3
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Improving Telephone Skills.pdfImproving Telephone Skills.pdf
The document provides guidance on improving telephone skills. It discusses receiving and making calls effectively by asking the right questions. There are three types of questions: open questions to get more information; closed questions to get specific answers; and factual questions to confirm details. Asking the appropriate type of question can reduce call time, focus on the problem, and convey that the caller's issue is being taken seriously.
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The document discusses the importance of communication and listening skills in the hospitality industry. It provides tips for effective customer communication including identifying yourself, being prompt, speaking clearly, and following up on commitments. It also discusses the different types of professional communication, challenges in communication, and ways to improve listening skills such as not making assumptions and giving appropriate feedback.
California DECA Middle School Outreach
As the end of the school year approaches, California DECA encourages chapters to connect with middle schools and promote DECA opportunities.
Created by:
California DECA State Officer Team 63
(2013)
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Here are the basic guidelines for headings and salutations in business writing:
- Letters: Use "Dear [name]" or "[name]"
- Memos: No salutation needed, just the subject line
- Emails: No salutation needed, just the subject line
- Reports: Use a descriptive title, no salutation
- Proposals: Use a descriptive title, no salutation
- Instructions: Use a descriptive title, no salutation
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- Capitalize properly
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7
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g o o f - p ro o f
BUSINESS WRITING
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Lesson 1.2- Liaise with kitchen and service areas
- 1. ELEMENT 1 LIAISE BETWEEN KITCHEN AND SERVICE AREAS
- 2. APPROPRIATE COMMUNICATION TECHNIQUES • THE FOLLOWING ARE TECHNIQUES WHICH YOU CAN USE TO HELP ENSURE PROPER AND EFFECTIVE COMMUNICATION OCCURS WHEN RELAYING INFORMATION:
- 3. SIGN LANGUAGE/ HAND- WRITTEN NOTE
- 4. WRITING CLEARLY • WHEN PRODUCING WRITTEN COMMUNICATION MAKE SURE IT IS CLEAR ENOUGH FOR OTHERS TO READ AND INTERPRET
- 5. OPEN AND CLOSE QUESTIONS • GAIN REQUIRED INFORMATION ABOUT THE TOPICS BEING TALKED ABOUT
- 6. PAYING ATTENTION AND CONCENTRATING ON OTHERS ARE SAYING
- 7. NEVER INTERRUPT THE OTHER PERSON • INSTEAD ALLOWING THEM TO FINISH WHAT THEY ARE SAYING
- 8. ASKING QUESTIONS • TO CLARIFY INFORMATION AND DIRECTIONS YOU ARE UNSURE OF
- 9. DO NOT TRY TO GUESS • WHAT THE OTHER ERPSON WILL SAY OR INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS
- 10. REPEATING BACK • WHATTHEY HAVE TOLD YOU TO VERIFY UNDERSTANDING OF WHAT HAS BEEN SAID
- 11. SPEAKING SLOWLY AND CLEARLY BUT NATURALLY
- 12. BEING CONCISE • MEANS GIVING ONLY THE REQUIRED INFORMATION AND AVOIDING UNNECESSARY WORDS AND UNECESSARY INFORMATION.
- 13. APPROPRIATE LANGUAGE • USE SIMPLE WORDS,CHOOSING YOUR WORDS CAREFULLY AND AVOIDING COMPLEXITY IN THE WORDS USED AND THE PHRASING