Submit Search
Upload
Banquet and catering operations
•
Download as PPT, PDF
•
79 likes
•
52,035 views
S
SachinKumbla
Follow
Banquet and catering operation
Read less
Read more
Food
Report
Share
Report
Share
1 of 28
Download now
Recommended
Function catering
Function catering
Ravi Dandotiya
Banquets
Banquets
Kimberly Fernz
F&b notes basics
F&b notes basics
cha
F&B Service Introduction: www.chefqtrainer.blogspot.com
F&B Service Introduction: www.chefqtrainer.blogspot.com
Culinary Training Program
Banquet
Banquet
Dr. Sunil Kumar
Bar operations
Bar operations
Dr. Sunil Kumar
Organization chart of food and beverage department
Organization chart of food and beverage department
indian chefrecipe
Chapter 2 mise-en-place(1)
Chapter 2 mise-en-place(1)
Politeknik Merlimau Melaka
Recommended
Function catering
Function catering
Ravi Dandotiya
Banquets
Banquets
Kimberly Fernz
F&b notes basics
F&b notes basics
cha
F&B Service Introduction: www.chefqtrainer.blogspot.com
F&B Service Introduction: www.chefqtrainer.blogspot.com
Culinary Training Program
Banquet
Banquet
Dr. Sunil Kumar
Bar operations
Bar operations
Dr. Sunil Kumar
Organization chart of food and beverage department
Organization chart of food and beverage department
indian chefrecipe
Chapter 2 mise-en-place(1)
Chapter 2 mise-en-place(1)
Politeknik Merlimau Melaka
F & b service
F & b service
Beckoichan11
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
MUMTAZUL ILYANI AZHAR
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staff
akhil_menezes
Banquets
Banquets
Dr. Sunil Kumar
Sequence of service
Sequence of service
DEEPAN ROY
Still room, plate room, pantry room in hotel
Still room, plate room, pantry room in hotel
indian chefrecipe
Chapter 1 Introduction to Food & Beverages Service
Chapter 1 Introduction to Food & Beverages Service
Politeknik Merlimau Melaka
Introduction to Banquet
Introduction to Banquet
siti_mienz
Food service equipments
Food service equipments
Edgar Dsouza
Room service
Room service
Jay Choong
Beverage service
Beverage service
Dr. Sunil Kumar
Types of service
Types of service
srikanta dinda
MENU
MENU
Yanne Evangelista
Food and beverage service methods
Food and beverage service methods
Atmuri Guru Sai Ram
Table Set Up
Table Set Up
Culinary Training Program
Restaurant Preparation
Restaurant Preparation
Culinary Training Program
Food & Beverage management
Food & Beverage management
Ghulam Mujtaba
HOSPITALITY FOOD & BEVERAGE SERVICE
HOSPITALITY FOOD & BEVERAGE SERVICE
Brahmas Pandey
BANQUET AND CATERING MANAGEMENT
BANQUET AND CATERING MANAGEMENT
Yanne Evangelista
Buffet 1
Buffet 1
Rohit Mohan
F&B Service
F&B Service
Krouern Sopheak
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc
More Related Content
What's hot
F & b service
F & b service
Beckoichan11
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
MUMTAZUL ILYANI AZHAR
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staff
akhil_menezes
Banquets
Banquets
Dr. Sunil Kumar
Sequence of service
Sequence of service
DEEPAN ROY
Still room, plate room, pantry room in hotel
Still room, plate room, pantry room in hotel
indian chefrecipe
Chapter 1 Introduction to Food & Beverages Service
Chapter 1 Introduction to Food & Beverages Service
Politeknik Merlimau Melaka
Introduction to Banquet
Introduction to Banquet
siti_mienz
Food service equipments
Food service equipments
Edgar Dsouza
Room service
Room service
Jay Choong
Beverage service
Beverage service
Dr. Sunil Kumar
Types of service
Types of service
srikanta dinda
MENU
MENU
Yanne Evangelista
Food and beverage service methods
Food and beverage service methods
Atmuri Guru Sai Ram
Table Set Up
Table Set Up
Culinary Training Program
Restaurant Preparation
Restaurant Preparation
Culinary Training Program
Food & Beverage management
Food & Beverage management
Ghulam Mujtaba
HOSPITALITY FOOD & BEVERAGE SERVICE
HOSPITALITY FOOD & BEVERAGE SERVICE
Brahmas Pandey
BANQUET AND CATERING MANAGEMENT
BANQUET AND CATERING MANAGEMENT
Yanne Evangelista
Buffet 1
Buffet 1
Rohit Mohan
What's hot
(20)
F & b service
F & b service
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
ROLES AND RESPONSIBILITIES OF FOOD AND BEVERAGE PERSONNEL
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staff
Banquets
Banquets
Sequence of service
Sequence of service
Still room, plate room, pantry room in hotel
Still room, plate room, pantry room in hotel
Chapter 1 Introduction to Food & Beverages Service
Chapter 1 Introduction to Food & Beverages Service
Introduction to Banquet
Introduction to Banquet
Food service equipments
Food service equipments
Room service
Room service
Beverage service
Beverage service
Types of service
Types of service
MENU
MENU
Food and beverage service methods
Food and beverage service methods
Table Set Up
Table Set Up
Restaurant Preparation
Restaurant Preparation
Food & Beverage management
Food & Beverage management
HOSPITALITY FOOD & BEVERAGE SERVICE
HOSPITALITY FOOD & BEVERAGE SERVICE
BANQUET AND CATERING MANAGEMENT
BANQUET AND CATERING MANAGEMENT
Buffet 1
Buffet 1
Similar to Banquet and catering operations
F&B Service
F&B Service
Krouern Sopheak
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc
Tapmaster Hoboken llc | The functions and responsibilities of the food and be...
Tapmaster Hoboken llc | The functions and responsibilities of the food and be...
Tapmaster Hoboken llc
Lesson 4 the menu
Lesson 4 the menu
Mervyn Maico Aldana
Lesson 8 lec
Lesson 8 lec
Mervyn Maico Aldana
Service
Service
Dr. Sunil Kumar
FOOD SERVICE OPERATION demo.pptx
FOOD SERVICE OPERATION demo.pptx
JinnyAsyiqin
1st unit.pptx
1st unit.pptx
PankajPanchal45
FOOD & BEVERAGE SERVICE BASICS
FOOD & BEVERAGE SERVICE BASICS
SpiritTales
Food And Beverage Services training.pptx
Food And Beverage Services training.pptx
devmarineacademy
Restaurant Services V1.pptx
Restaurant Services V1.pptx
RichardNyahwo
P 6 Food & Beverage cycle TYPES OF FOOD SERVICE BUSINESS
P 6 Food & Beverage cycle TYPES OF FOOD SERVICE BUSINESS
Hany Atef
5e Chapter 05
5e Chapter 05
Rasel Khondaker
cv Osama
cv Osama
Osama Azur
Resume Manuel Acin
Resume Manuel Acin
Manolo Acin
John Calderon CulinaryMgmtResume doc-1
John Calderon CulinaryMgmtResume doc-1
John Calderon
Dine Startup
Dine Startup
munisunil123
INTRODUCTION TO HOSPITALITY AND THE WAITER
INTRODUCTION TO HOSPITALITY AND THE WAITER
MUMTAZUL ILYANI AZHAR
Htm food service industry
Htm food service industry
Muhd Iqball
courtney new resume
courtney new resume
Courtney Barnfield
Similar to Banquet and catering operations
(20)
F&B Service
F&B Service
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc : Foodservice Industry Trends
Tapmaster Hoboken llc | The functions and responsibilities of the food and be...
Tapmaster Hoboken llc | The functions and responsibilities of the food and be...
Lesson 4 the menu
Lesson 4 the menu
Lesson 8 lec
Lesson 8 lec
Service
Service
FOOD SERVICE OPERATION demo.pptx
FOOD SERVICE OPERATION demo.pptx
1st unit.pptx
1st unit.pptx
FOOD & BEVERAGE SERVICE BASICS
FOOD & BEVERAGE SERVICE BASICS
Food And Beverage Services training.pptx
Food And Beverage Services training.pptx
Restaurant Services V1.pptx
Restaurant Services V1.pptx
P 6 Food & Beverage cycle TYPES OF FOOD SERVICE BUSINESS
P 6 Food & Beverage cycle TYPES OF FOOD SERVICE BUSINESS
5e Chapter 05
5e Chapter 05
cv Osama
cv Osama
Resume Manuel Acin
Resume Manuel Acin
John Calderon CulinaryMgmtResume doc-1
John Calderon CulinaryMgmtResume doc-1
Dine Startup
Dine Startup
INTRODUCTION TO HOSPITALITY AND THE WAITER
INTRODUCTION TO HOSPITALITY AND THE WAITER
Htm food service industry
Htm food service industry
courtney new resume
courtney new resume
Recently uploaded
Grade Eight Quarter 4_Week 6_Cookery.pptx
Grade Eight Quarter 4_Week 6_Cookery.pptx
KurtGardy
Call Girls In Ramesh Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
Call Girls In Ramesh Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
9953056974 Low Rate Call Girls In Saket, Delhi NCR
BPP NC II Lesson 3 - Pastry Products.pptx
BPP NC II Lesson 3 - Pastry Products.pptx
maricel769799
Vikas Nagar #Dating Call Girls Lucknow Get 50% Off On VIP Escorts Service 🍇 8...
Vikas Nagar #Dating Call Girls Lucknow Get 50% Off On VIP Escorts Service 🍇 8...
akbard9823
Best Connaught Place Call Girls Service WhatsApp -> 9999965857 Available 24x7...
Best Connaught Place Call Girls Service WhatsApp -> 9999965857 Available 24x7...
srsj9000
(ISHITA) Call Girls Manchar ( 7001035870 ) HI-Fi Pune Escorts Service
(ISHITA) Call Girls Manchar ( 7001035870 ) HI-Fi Pune Escorts Service
ranjana rawat
Call Girls In Tilak Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
Call Girls In Tilak Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
9953056974 Low Rate Call Girls In Saket, Delhi NCR
(SUNAINA) Call Girls Alandi Road ( 7001035870 ) HI-Fi Pune Escorts Service
(SUNAINA) Call Girls Alandi Road ( 7001035870 ) HI-Fi Pune Escorts Service
ranjana rawat
Low Rate Call Girls Nagpur Esha Call 7001035870 Meet With Nagpur Escorts
Low Rate Call Girls Nagpur Esha Call 7001035870 Meet With Nagpur Escorts
ranjana rawat
Call Girls in Ghitorni Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Ghitorni Delhi 💯Call Us 🔝8264348440🔝
soniya singh
(ASHA) Sb Road Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune Escorts
(ASHA) Sb Road Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune Escorts
ranjana rawat
VIP Call Girls In Singar Nagar ( Lucknow ) 🔝 8923113531 🔝 Cash Payment Avai...
VIP Call Girls In Singar Nagar ( Lucknow ) 🔝 8923113531 🔝 Cash Payment Avai...
anilsa9823
(RIYA) Yewalewadi Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune E...
(RIYA) Yewalewadi Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune E...
ranjana rawat
High Class Call Girls Nashik Priya 7001305949 Independent Escort Service Nashik
High Class Call Girls Nashik Priya 7001305949 Independent Escort Service Nashik
ranjana rawat
(ANJALI) Shikrapur Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune ...
(ANJALI) Shikrapur Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune ...
ranjana rawat
VIP Kolkata Call Girl Jadavpur 👉 8250192130 Available With Room
VIP Kolkata Call Girl Jadavpur 👉 8250192130 Available With Room
divyansh0kumar0
VIP Call Girls Service Secunderabad Hyderabad Call +91-8250192130
VIP Call Girls Service Secunderabad Hyderabad Call +91-8250192130
Suhani Kapoor
Ho Sexy Call Girl in Mira Road Bhayandar | ₹,7500 With Free Delivery, Kashimi...
Ho Sexy Call Girl in Mira Road Bhayandar | ₹,7500 With Free Delivery, Kashimi...
Pooja Nehwal
young Whatsapp Call Girls in Jamuna Vihar 🔝 9953056974 🔝 escort service
young Whatsapp Call Girls in Jamuna Vihar 🔝 9953056974 🔝 escort service
9953056974 Low Rate Call Girls In Saket, Delhi NCR
NO1 Trending kala jadu karne wale ka contact number kala jadu karne wale baba...
NO1 Trending kala jadu karne wale ka contact number kala jadu karne wale baba...
Amil baba
Recently uploaded
(20)
Grade Eight Quarter 4_Week 6_Cookery.pptx
Grade Eight Quarter 4_Week 6_Cookery.pptx
Call Girls In Ramesh Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
Call Girls In Ramesh Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
BPP NC II Lesson 3 - Pastry Products.pptx
BPP NC II Lesson 3 - Pastry Products.pptx
Vikas Nagar #Dating Call Girls Lucknow Get 50% Off On VIP Escorts Service 🍇 8...
Vikas Nagar #Dating Call Girls Lucknow Get 50% Off On VIP Escorts Service 🍇 8...
Best Connaught Place Call Girls Service WhatsApp -> 9999965857 Available 24x7...
Best Connaught Place Call Girls Service WhatsApp -> 9999965857 Available 24x7...
(ISHITA) Call Girls Manchar ( 7001035870 ) HI-Fi Pune Escorts Service
(ISHITA) Call Girls Manchar ( 7001035870 ) HI-Fi Pune Escorts Service
Call Girls In Tilak Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
Call Girls In Tilak Nagar꧁❤ 🔝 9953056974🔝❤꧂ Escort ServiCe
(SUNAINA) Call Girls Alandi Road ( 7001035870 ) HI-Fi Pune Escorts Service
(SUNAINA) Call Girls Alandi Road ( 7001035870 ) HI-Fi Pune Escorts Service
Low Rate Call Girls Nagpur Esha Call 7001035870 Meet With Nagpur Escorts
Low Rate Call Girls Nagpur Esha Call 7001035870 Meet With Nagpur Escorts
Call Girls in Ghitorni Delhi 💯Call Us 🔝8264348440🔝
Call Girls in Ghitorni Delhi 💯Call Us 🔝8264348440🔝
(ASHA) Sb Road Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune Escorts
(ASHA) Sb Road Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune Escorts
VIP Call Girls In Singar Nagar ( Lucknow ) 🔝 8923113531 🔝 Cash Payment Avai...
VIP Call Girls In Singar Nagar ( Lucknow ) 🔝 8923113531 🔝 Cash Payment Avai...
(RIYA) Yewalewadi Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune E...
(RIYA) Yewalewadi Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune E...
High Class Call Girls Nashik Priya 7001305949 Independent Escort Service Nashik
High Class Call Girls Nashik Priya 7001305949 Independent Escort Service Nashik
(ANJALI) Shikrapur Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune ...
(ANJALI) Shikrapur Call Girls Just Call 7001035870 [ Cash on Delivery ] Pune ...
VIP Kolkata Call Girl Jadavpur 👉 8250192130 Available With Room
VIP Kolkata Call Girl Jadavpur 👉 8250192130 Available With Room
VIP Call Girls Service Secunderabad Hyderabad Call +91-8250192130
VIP Call Girls Service Secunderabad Hyderabad Call +91-8250192130
Ho Sexy Call Girl in Mira Road Bhayandar | ₹,7500 With Free Delivery, Kashimi...
Ho Sexy Call Girl in Mira Road Bhayandar | ₹,7500 With Free Delivery, Kashimi...
young Whatsapp Call Girls in Jamuna Vihar 🔝 9953056974 🔝 escort service
young Whatsapp Call Girls in Jamuna Vihar 🔝 9953056974 🔝 escort service
NO1 Trending kala jadu karne wale ka contact number kala jadu karne wale baba...
NO1 Trending kala jadu karne wale ka contact number kala jadu karne wale baba...
Banquet and catering operations
1.
© 2011, Educational
Institute Chapter 14 Food and Beverage Service Convention Management and Service Eighth Edition (478TXT or 478CIN) Courtesy of Hyatt Regency Dallas
2.
© 2011, Educational
Institute 2 Competencies for Food and Beverage Service 1. Identify different types of food service and service- related issues related to food functions. 2. Identify control issues related to food functions. 3. Describe service and control issues related to beverage functions. 4. Describe post-function activities for both food and beverage functions, and compare large properties with small ones in terms of in-house coordination.
3.
© 2011, Educational
Institute 3 A Vital Function • Food functions are an integral part of most meetings • Association and corporate meeting planners rate the quality of food service as “very important” in their selection of meeting facilities • Food and beverage functions are second only to guestrooms in generating revenue at most convention hotels Courtesy of Orient-Express Hotels
4.
© 2011, Educational
Institute 4 Hyatt’s Personal Preference Menus • Meeting planner selects one appetizer and one salad in advance to be served to each attendee • Meeting planner also chooses three entrées from a selection of six • At the tables, attendees may pick from these three entrées or a vegetarian option • A dessert sampler is also included
5.
© 2011, Educational
Institute Trends in Banquet Food and Beverage • Meeting planners are more food savvy • Hotels seek to create a restaurant-quality dining experience at banquets • Customized menus, choice of entrée, action and testing stations, and upscale presentation are popular • Meeting facilities are offering fresh, healthy, locally grown, organic, and nutritional foods to connect with the trend toward green menus 5 Courtesy of Fairmont Hotels
6.
© 2011, Educational
Institute 6 Profitability of Banquets • Food and beverage is second only to guestrooms in the amount of revenue it generates • The profit margin on banquet sales is 35–40 percent • Banquet sales volume often exceeds restaurant volume by two to one • Banquets allow for flexible pricing, while both food and labor costs may be lower Courtesy of InterContinental Hotels
7.
© 2011, Educational
Institute 7 Planning Food Functions Types of Food Functions • Breakfasts • Luncheons • Dinners • Dinners with entertainment and/or dancing • Coffee breaks • Receptions • Hospitality setups in suites, meeting rooms, or exhibit halls Courtesy of Raffles Hotel Singapore (continued)
8.
© 2011, Educational
Institute 8 Planning Food Functions Tips • Use a function sheet for each event • Menu is focal point of theme party • Better to refuse a request than to fail Courtesy of Gaylord Palms Hotels (continued)
9.
© 2011, Educational
Institute 9 Changing Tastes Healthier Foods • Low in calories, fat, and cholesterol • High in fiber and nutrition • Breakfast foods lighter/healthier • “Green” menus promote organic, locally grown choices • Refreshment breaks are becoming “energy” breaks Courtesy of InterContinental Hotels
10.
© 2011, Educational
Institute 10
11.
© 2011, Educational
Institute 11 Managing Attendance at Food Functions • Firm menu prices are not quoted earlier than six months prior to event • Planner initially will estimate attendance at a food function • Early estimates of planners should be updated periodically • Guarantee needed 48 or 72 hours in advance for ordering purposes • Group generally guarantees to pay for a certain number regardless of attendance (continued)
12.
© 2011, Educational
Institute 12 • Overset safety margin of 5 percent is common. For example, if guarantee calls for 200 attendees, hotel agrees to set for 5 percent over and sets tables and chairs for 210 • Require guarantees in writing • Attrition fees may be assessed if group fails to meet its commitment • Ticket exchange is often used for final banquet (continued) Managing Attendance at Food Functions
13.
© 2011, Educational
Institute 13
14.
© 2011, Educational
Institute 14 Types of Food Service Plate or American Service • Most common form of banquet service • Food prepared in kitchen and presented on guests’ plates Russian Service • Food prepared in kitchen • Served from platters onto guests’ plates (continued) Courtesy of Fairmont Hotels and Resorts
15.
© 2011, Educational
Institute 15 Types of Food Service English/Family-Style Service • Food brought to the table on platters or in bowls Butler Service • Used at receptions French Service • Food prepared tableside on carts or a gueridon • Requires space between tables for carts (continued) (continued) Courtesy of Jumeirah Hotels and Resorts
16.
© 2011, Educational
Institute 16 Types of Food Service Preset Service • First course on tables when guests arrive Buffet service • Guests serve themselves from arrayed choices À la Carte Catering • Guests have choice of entrées (continued)
17.
© 2011, Educational
Institute 17 Function Room Issues • Choose location based on type of function, location of other functions, traffic, kind of seating, and lighting • Ensure enough time for setup, breakdown, and cleaning • Ensure that noise will not disrupt functions Courtesy of Jumeirah Hotels and Resorts
18.
© 2011, Educational
Institute 18 Control Procedures and Staffing Control Procedures • Meals: usually charge per person • Hotels must establish a head count procedure to determine the actual number of meals served • Count coupons or tickets at door or table, or count dishes • Coffee breaks or hospitality suites: charge per cup or gallon of coffee, per piece or tray of Danish • Complimentary hors d’oeuvres allow higher meal and drink charges • Labor charges and setup costs added to small-function bills (continued)
19.
© 2011, Educational
Institute 19 Control Procedures and Staffing Staffing • One server per 20 guests • As little as one server per 10 if price and service warrant it • One captain for every 10 to 12 servers • One server per 16 guests with wine service • One server per 30 to 40 guests for buffets (continued)
20.
© 2011, Educational
Institute 20 Two Ways of Handling Food and Beverage Service Uniserve • All arrangements for function space and F&B made through one service contact—the convention service manager. Duoserve • F&B responsibilities separated from scheduling of function space. Meeting planners must work with a banquet/catering department for their F&B requests, and with the convention services department for their function room needs.
21.
© 2011, Educational
Institute 21 Beverage Service Setups and Pricing Methods Types of Beverage Service • Host bar/open bar • Cash bar/no-host bar • Coupons or tickets at no-host bar • Captain's bar Pricing Methods • By the person: flat rate for a specified time • By the bottle: includes opened bottles • By the drink: include labor charge and use standard drink sizes
22.
© 2011, Educational
Institute 22 Hospitality Suites and Brands of Liquor Hospitality Suites • Used by exhibitors and for good will • Policy on liquor from outside (corkage) • Inform group of union regulations Brands of Liquor • House brands—standard • Call brands—by request only • Premium brands—most expensive liquors • Prices for house and call brands may be the same or different
23.
© 2011, Educational
Institute 23 Beverage Control Systems Procedures • Maintain formal procedures • Stock 25 percent more than group’s estimated consumption and return excess to stockroom • Marrying beverage service stations—closing bars in staggered order, moving partials from one bar to another Host Bar Control • Easiest—no cash exchange • Opened bottles returned to stock or sold to group (continued)
24.
© 2011, Educational
Institute 24 Beverage Control Systems Cash Bar Control • Requires rigid controls • Use cashier, not bartender, for cash handling Coupon or Ticket Bar Control • Need for cashier depends on when tickets are sold Automated Bars • Prevent overpouring • Bartender still required for blended drinks • Most units take only 8 bottles • Lends a mechanical atmosphere to cocktail receptions (continued)
25.
© 2011, Educational
Institute 25 Liquor Liability and Staffing Liquor Liability • Many states have dram shop laws • Must take responsible care in serving alcohol Staffing • One bartender for every 75 to 100 people • One bar back for every three bartenders • Open bar stations farthest from entrance first • Staff one waiter for every 50 people for food receptions Courtesy of Mandarin Oriental Hotel Geneva, Switzerland
26.
© 2011, Educational
Institute 26 Post-Function Actions • If billing is per person, tally guests served and have planner acknowledge total • Tally unopened bottles and bottles to be returned for credit; have planner acknowledge totals • If billing is not through master account, bills should be paid when totals are certified
27.
© 2011, Educational
Institute 27 Food and Beverage Service at Smaller Properties Role of Catering Manager • Can be responsible for sales as well as coordinating F&B in smaller properties • Small property’s catering manager usually does not have authority over rooms • Large property’s catering manager usually handles only F&B (continued)
28.
© 2011, Educational
Institute 28 Food and Beverage Service at Smaller Properties Servicing and Selling • Smaller properties use uniserve • Catering manager may be in charge of function book at small property • The danger of double-booking Communication and Cooperation Needed • More so in small properties because departments are more autonomous • Small properties should still use specification sheets (continued)
Download now