Category of Food Service Equipment with examples, Types of dining room furniture, their sizes, and uses
Various linen and their uses, types of crockery and their uses
Parts and types of glassware, their sizes, and uses
Meaning of cutlery, flatware, and hollowware with examples
Special service equipment and their uses
Category of Food Service Equipment with examples, Types of dining room furniture, their sizes, and uses
Various linen and their uses, types of crockery and their uses
Parts and types of glassware, their sizes, and uses
Meaning of cutlery, flatware, and hollowware with examples
Special service equipment and their uses
The following skills and knowledge shall be the focus of this module:
• Master the names and pronunciation of the dishes in the
menu
• Memorize ingredients of the dishes in the menu
• Know the sauces and accompaniments
• Study the descriptions of every item in the menu
• Master common food allergens to prevent serious health
consequences
Sequence of service is referred to as the order in which a waiter provides service to guests from the time the guest enters the restaurant to the time he leaves the restaurant.
LECTURER : CIK SARIMAH ISMAIL
PREPARING THE TABLE
The first opening duty is to check your station to see that the
general area is presentable to setup for service.
Setup enough tables to accommodate the reservations and
the average number of persons without reservations who are
expected.
Using a clean cloth or sponge in a solution of milk
detergent and warm water, thoroughly wash the tables before you
set them.
Check the seats, dusting off crumbs and cleaning sticky
area.
http://tangkapgambar.blogspot.com/
The following skills and knowledge shall be the focus of this module:
• Master the names and pronunciation of the dishes in the
menu
• Memorize ingredients of the dishes in the menu
• Know the sauces and accompaniments
• Study the descriptions of every item in the menu
• Master common food allergens to prevent serious health
consequences
Sequence of service is referred to as the order in which a waiter provides service to guests from the time the guest enters the restaurant to the time he leaves the restaurant.
LECTURER : CIK SARIMAH ISMAIL
PREPARING THE TABLE
The first opening duty is to check your station to see that the
general area is presentable to setup for service.
Setup enough tables to accommodate the reservations and
the average number of persons without reservations who are
expected.
Using a clean cloth or sponge in a solution of milk
detergent and warm water, thoroughly wash the tables before you
set them.
Check the seats, dusting off crumbs and cleaning sticky
area.
http://tangkapgambar.blogspot.com/
FBS-week-2 Prepare of Service Equipment and Supplies.docxMarilouBitasolo1
Quality service requires the use of appropriate serving equipment and utensils. Service staff must be familiar with the various equipment and supplies for dining service. They should be trained on the appropriate use of these equipment to prevent breakage and damages.
MENU DEFINITION, TYPES OF MENU, TYPES OF MEALS, CLASSIC MENU SEQUENCE, MENU COURSE, TYPES OF MEAL COURSE, INFLUENCES ON THE MENU, MENU ENGINEERING, STEPS IN MENU PLANNING, CONSIDERATIONS IN MENU PLANNING, STANDARDIZED RECIPE
RULES FOR WAITER, ATTRIBUTES OF FOOD AND BEVERAGE PERSONNEL, PROFESSIONAL AND HYGIENIC PRACTICES, FOOD AND BEVERAGE KNOWLEDGE AND TECHNICAL ABILITY, SERVICE CONVENTIONS, INTERPERSONAL SKILLS, DEALING WITH INCIDENTS DURING SERVICE, ESSENTIAL TECHNICAL SKILLS, UNDESIRABLE QUALITIES OF WAITER
COMMUNICATION STYLES, CUSTOMER SATISFACTION METHODS, TYPES OF CUSTOMERS, CUSTOMER SATISFACTION OUTCOMES, COMMUNICATION METHODS, SERVICE QUALITY CHARACTERISTICS, SERVICE QUALITY COMPONENTS
FACTORS AFFECTING MENU DESIGN, FACTORS TO BE CONSIDER IN PLANNING MENU, MENU PRICING METHODS, MENU ENGINEERING, AESTHETIC FACTORS IN PLANNING MENU, NUTRITIONAL INFLUENCE IN PLANNING MENU
DEFINISI ALAHAN MAKANAN, MAKANAN YANG MENYEBABKAN ALAHAN, SIMPTOM DAN KESAN, CARA MENYELESAIKAN MASALAH ALAHAN MAKANAN DI RESTORAN DAN CARA MENYEDIAKAN LAPORAN KES ALAHAN MAKANAN DI RESTORAN.
GUESTROOM CLEANING ACTIVITIES, TYPES OF SOIL, STANDARDS OF CLEANING, PRIORITY FOR CLEANING ROOMS, PROCEDURES OF BED MAKING, SECOND SERVICE AND TURNDOWN SERVICE.
At Taste Of Middle East, we believe that food is not just about satisfying hunger, it's about experiencing different cultures and traditions. Our restaurant concept is based on selecting famous dishes from Iran, Turkey, Afghanistan, and other Arabic countries to give our customers an authentic taste of the Middle East
Ang Chong Yi Navigating Singaporean Flavors: A Journey from Cultural Heritage...Ang Chong Yi
In the heart of Singapore, where tradition meets modernity, He embarks on a culinary adventure that transcends borders. His mission? Ang Chong Yi Exploring the Cultural Heritage and Identity in Singaporean Cuisine. To explore the rich tapestry of flavours that define Singaporean cuisine while embracing innovative plant-based approaches. Join us as we follow his footsteps through bustling markets, hidden hawker stalls, and vibrant street corners.
Roti Bank Hyderabad: A Beacon of Hope and NourishmentRoti Bank
One of the top cities of India, Hyderabad is the capital of Telangana and home to some of the biggest companies. But the other aspect of the city is a huge chunk of population that is even deprived of the food and shelter. There are many people in Hyderabad that are not having access to
2. Mise En Place
There are several things to be done
ahead of time to ensure the best
service for the guest.
This organization and completion of
duties ahead of time is “mise en
place.”
(A French term translated “put into place”)
3. Why is Mise En Place Important?
The amount of work and the long hours
of the f&b business make this “mise en
place” even more important.
E.g. am shift gets everything ready for pm shift
and vice versa.
Mise en place allows the use of
teamwork which is essential to
maintain energy levels throughout the
day and night and to help avoid
overtime pay.
4. Examples of Mise En Place
Maitre d’ or Manager
Check Reservation Book
Discuss Cover Count and Flow of Service
with Chef
Layout and Explain Floor Plan to
Waitstaff
Adjust temperature, lighting and music
5. Examples of Mise En Place
Service Staff
Set dining room according to floor plan
Check for and then repair wobbly tables
Clean tables
Fold Napkins
Polish flatware and glassware
Fill condiments
Stock service areas
Fill Flatware mise en place plates (STP plates)
Make Coffee & Tea
6. Mise En Place for the
SideBoard/SideStation
The sideboard is of minimum size and portable so
that it may be easily moved if necessary. The
material used in the make-up of the sideboard
should blend with the rest of the décor. The top of
a sideboard should be of a heat resistant material
that can be easily washed down. The actual lay-up
of a sideboard depends on its construction – the
number of shelves and drawers for tableware, and
other miscellaneous items, and secondly on the
type of menu and service offered.
Before laying anything in the sideboard, ensure
that it is cleaned thoroughly, polished and laid with
cloth.
8. No Item No Item
1 Water jug 11 Service spoons and forks
2 Butter dish 12 Bread basket
3 Check pad on service
plate
13 Service salver / plate
4 Assorted condiments 14 Underflats
5 Hotplate 15 Coffee saucers
6 Side knives 16 Side plates
7 Joint knives 17 Sweet / fish plates
8 Fish knives and forks 18 Joint plates
9 Soup spoons, teaspoons
and coffee spoons
19 trays
10 Sweet spoons and forks
9. Waiter’s Station
A simply clothed table with a hotbox (coffee plate warmer),
and all the necessary items:
All the necessary cutleries
Service utensils
Crumbing down equipment
Service plates
Tea/coffee service equipment
Bread service equipment
Napkin
Service tray
Menu
Toothpicks
Space docket books and pens
Condiments (sauces, mustard)
10. Polishing of glassware
The following equipment is required to
carry out this technique:
1. A container of near boiling water
2. A clean, dry tea cloth
3. The required glassware
11. 1. Hold the goblet over the steam from the
boiling water so that the steam enters the bowl
of the glass.
2. Rotate the goblet to allow the steam to
circulate fully within the bowl of the glass and
then hold the base of the glass over the
steam.
3. Now hold the base of the goblet in the clean,
dry teacloth.
4. Place the other hand underneath the teacloth
in readiness to polish the bowl of the glass.
5. Place the thumb of the polishing hand inside
the bowl of the glass and the fingers on the
outside, holding the bowl of the goblet gently
but firmly. Rotate the goblet with the hand
holding the base of the glass.
6. When fully polished, hold the goblet up to the
light to check that it is clean.
7. Ensure that the base of the glass is also clean.
Steps of polishing glassware
13. Polishing of cutlery
The following equipment is required to
carry out this technique:
1. A container of near boiling water
2. A clean, dry teacloth
3. The required cutlery
14. 1.Place the cutleries into the container with boiling
water. Ensure the top section of the cutleries are
fully submerge except the handle section.
2.Let the cutleries rest in the container for about 5-
10 minutes for the boiling water to cleans out any
stains or oils.
3.Now hold the handle of the cutleries in the clean,
dry tea cloth.
4.Place the other hand underneath the tea cloth in
readiness to polish the top section of cutleries
5.Use your other hand to wipe dry the cutleries with
the tea cloth. Ensure the cutleries are free of stains
and foreign objects.
6.Place the clean cutleries in a clean box or silver
salver lay with a service cloth.
7.Ensure that the handle of the cutleries is also
clean.
Steps of polishing cutleries
16. Steps of polishing chinaware
1. Put boiling/hot water in the water pitcher.
2. Pour some hot water on the plate/bowl.
3. Pour the water back in the water pitcher.
4. Wipe the plate/bowl until dry.
18. How to Lay a Tablecloth on a Table
The procedure as describe assumes that the table has
four legs at the corners of the table:-
1. Check the table for steadiness: and position it for
ease of access for service. Should the table be
unstable, it must be stabilized.
2. Stand centrally between two legs of the table.
3. Position the folded cloth on the table with two
woven edges towards you and the two folds of
the concertina facing away from you.
4. Position the vertical centre crease in the centre
of the table, holding the concertina fold.
5. Lean across the table and release the bottom
layer of the table cloth to hang over the far edge
of the table.
6. Re-position the horizontal crease of the cloth in
the centre of the table.
7. Release the hold on the centre fold and draw the
top fold towards you.
8. The cloth should now positioned with an equal
drop all round, with the folds of the cloth
covering the legs.
20. How to Change a Tablecloth During
Service
Cloths often have to be changed during food service,
when guests are present at other tables and new
covers are to be laid, or when there has been serious
spillage.
The procedure is as follows:-
1. Remove any articles remaining on the table to the
sideboard.
2. Stand centrally between the two legs of the table.
3. Holding the concertina fold, position the vertical
centre crease of the clean cloth in the centre of
the table.
4. Lean across the table and allow the bottom layer
of the clean cloth to hang over the far edge of the
soiled cloth.
5. Take the soiled cloth in both hands, holding it
between the little and ring (fourth) fingers.
6. Concertina the soiled cloth towards you while
opening the clean cloth above it.
7. Fold the soiled cloth and remove it discreetly.
22. How to Lay a Cover
Definition of covers:-
total number of guests concerned
denotes all the necessary cutlery, flatware,
crockery , glassware and linen necessary to lay
a certain type of place setting for a specific
meal
23. Two basic covers for the table
setting
A LA CARTE TABLE D'HOTE
Fish Plate (or show plate)
Fish Knife (or dinner knife)
Fish Fork (or dinner fork)
Side plate
Side knife
Napkin
Water Goblet
Note:
The reason for the fish knife and fork cover
is that traditionally the a la carte cover was
meant for the first course, which was a hors
d’oeuvres, in the classical menu sequence.
The current standard for a table knife and
fork was due to the fact that eating habits
have changed.
Some establishments have also used a
decorative cover/show plate as part of their a
la carte setting.
Dinner knife
Dinner fork
Fish knife
Fish fork
Soup spoon
Dessert spoon
Dessert fork
Side plate
Side knife
Napkin
Water Goblet
Note:
Table d’hote settings are
based on the principle that
the tableware for the whole
meal is laid before the first
course is served.
26. These two sets of covers are
traditional; however covers will
differ from establishment to
establishment.
After the above covers have been
laid, complete the table setting
with the addition of the following
items:-
Cruets (Salt and Pepper Shaker)
Ashtrays
Table decorations
Table numbers
27. The type of cover to be laid applies the following rules:-
1. All cutlery and glassware should be cleaned and
polished before they are places on the table.
2. The main knife and fork should be positioned 1cm from
the edge of the table and 25-29cm apart (depending on
the size of the establishment’s dinner plates)
3. Sideplates are always positioned to the guest’s left.
4. Side knives are placed on the sideplate, to its right-
hand side and parallel with the main knife and fork so
that a bread roll can be placed on the plate.
5. The blades of all knives on the cover should face left.
6. The first or only wine glass is positioned 2.5cm from
the tip of the main knife. Additional glassware is
positioned at a 45º angle to the left of the first glass.
7. A folded napkin is placed in the centre of the cover.
28. Napkin Folds
A folded table-napkin is place on the table for the guest’s
use and to contribute to the appearance of the cover and
the whole dining environment. It is an advantage if napkin
folds are kept simple as less handling is involved. Less
handling makes for more hygienic napkins as well as being
less time-consuming. A professionally folded napkin will
stand by itself without the aid of cutlery or glassware.