Vera Mohan is a 31-year-old Malaysian citizen seeking a new job opportunity. He has over 10 years of experience in customer service and IT roles. Currently he works as an Assistant Manager at Enterprise Intergrated Solution, where he manages service delivery teams and ensures customer systems run smoothly. Previously he has held roles in general insurance, retail, and market research. He has a Bachelor's degree in Information Technology and is proficient in Microsoft Office, basic troubleshooting, and customer service skills.

1. Nachiapan, Vera Mohan @ vera
Contact Details
Address : Block 37-00-06, Flat Sri Johor, Batu 31/2, Cheras, Kuala Lumpur,Malaysia
Telephone No. : NA
Mobile No. : 0162104600
Email : vera251183@yahoo.com
Personal Particulars
Age : 31 years 1 month(s)
Date of Birth : 25 Nov 1983
Nationality : Malaysia
Gender : Male
Marital Status : Single
IC No. : 831125-14-6087
Permanent Residence : Malaysia
Qualification
Qualification : Degree
Field of Study : Bachelor of Science
Major : Information Technology
Institute/University : Segi Collage Kuala Lumpur, Malaysia
Grade : Completed
Graduation Date : 2006-2009 ( Part Time )
Qualification : Sijil Tinggi Pelajaran Malaysia ( STPM )
Major : Arts
Institute/University : Sekolah Menegah St’John,Jalan Bukit Nenas.KL
Grade : Grade C
Graduation Date : 2002
Experience
Company Name : Enterprise Intergrated Solution Sdn Bhd
Position Title : Service Delivery Asisstant Manager
Position Level : Manager
Specialization : ICT Professional Service
Industry : Information Technology
Duration : 2008 - Present
Monthly Salary : RM 5500
Work Description:
Job Background :
Be involved in a variety of tasks that requires management of the Service Desk and Projects and Installs
teams, interaction with Company’s customers and the customer systems. The candidate will need a solid
understanding of primarily Microsoft systems and leading IT technologies. This role also requires the
ability to troubleshoot issues and to mentor and develop staff when required.
Function to manage and monitor the teams that resolve problems from our customers and install Company
projects. They will be required to, manage workloads and prioritize work across the teams as well as
develop the service delivery organization within Company.
Vera @ Vera Mohan S/O Nachiapan

2. Responsibilities :
Responsible for ensuring the smooth running of our Customers systems and network infrastructure
ensuring they get maximum benefits from them. Tasks may include:
• Management of key staff responsible for Service Desk and Projects and Installations
• Be responsible for career development and appraisals.
• Problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are
met (or exceeded).
• Service transition for customers as services are added or removed.
• Implement a functional PMO approach to manage project risk
• Develop and implement a project accounting approach to identify project profitability
• Ensure the company tools and information systems are utilized correctly and relevant information is
provided.
• Definition of service level agreements (SLAs) related to contracted services and that escalation flows
are in place, advise technically on escalations.
• To build services relationships with clients.
• Ensure quality and profitable services are performed to the agreed SLA.
• To specify systems, processes and methodologies, to ensure effective monitoring, control and support
of service delivery.
• To ensure reports are provided to an agreed schedule (or on request), including management and
account performance reports.
• Attend client service review meetings; areas covered will include performance reports, service
improvements, quality and processes.
• To develop and facilitate workshops and training courses.
• Manage departmental budget
• Responsible for the delivery of services within the SLAs and KPIs.
• To ensure quality of services
• To ensure that systems, processes and methodologies as specified are followed to ensure effective
monitoring, control and support of service delivery.
• To plan and schedule resource to the requirements of the business
• Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
• Work as a team member within the organization to provide a resilient service to our customers
Knowledge & Experience :
• Track record in management of teams and personnel
• Have worked in a multi customer environment
• Demonstrable track record in delivering technological environments. Highly analytical in problem
solving with the ability to apply original and innovative thinking
• Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, thin client
technologies, server virtualization and an awareness and understanding of additional software
programmers and technologies relevant to technical infrastructure environments.
• Minimum of 5 years’ experience in the field.
Skills
• Thorough knowledge of managing teams and personnel
• Knowledge of installing, configuring and administrating Microsoft desktop and Server operating
systems
• A high level of oral and written communication skills in order to communicate effectively with senior
managers, colleagues and other stakeholders
• Ability to research subjects, with a commitment to provide continuous improvement
• To work under pressure and think clearly in challenging situations in a logical manner
• To be flexible in approach and be comfortable with a fluid organizational structure that requires both
team work and self-sufficiency as necessary, with the ability to work under minimal supervision
Company Name : UNI Asia General Insurance Berhad
Position Title : Customer Service Officer Corporate Communications
Position Level : Senior Executive
Vera @ Vera Mohan S/O Nachiapan

3. Specialization : Motor and Non Motor Under Writing
Industry : General Insurance
Duration : Feb 2005-March 2008
Monthly Salary : RM 2200
Work Description:
Executive, Corporate Communications is responsible for the execution of UNI Asia’s Communications
strategies and activities with the aim of creating and maintaining a positive Brand of UNI Asia as well as
enhancing its image among the public, stakeholders and investors.
Plays a key role in supporting the Manager, Corporate Communications in communicating key messages
on UNI Asia to these target groups through various communications platforms be it Above The Line (ATL)
or Below The Line (BTL) such as print, electronic and online/social media in local
Assist in the conceptualization, strategizing and execution of all marketing communications programs and
collaterals to enhance the image of all UNI Asia projects, for a continuous branding exercise which includes:
i. Work together with product owners to prepare product / project brief for production of new collaterals as
well updates on produced / current available collaterals
ii. Brief creative agency on the production of required collaterals as well as media plan / advertisement
requirement
iii. Solicit cost estimates and negotiate pricing
iv. Monitor, quality control and arrange for necessary approval on production of collaterals
v. Prepare relevant documents related to expenses and payment including Quotation Plan and Management
Paper for management approval.
Event Management
• Assist in coordinating and managing of UNI Asia Corporate & Investment Promotion Events - drive, brief
consultants in preparing for necessary materials and arrangements for an event which includes :
i. Work together with product owners to prepare product / project brief for event planning and
management
ii. Brief event agency on the event related requirements
iii. Solicit cost estimates and negotiate pricing
iv. Monitor, quality control and arrange for necessary approval on event planning and management
v. Prepare relevant documents related to expenses and payment including Quotation Plan and Management
Paper for management approval
As a Customer Service Officer have to satiesfies all the customer needs via phone and entertain all the
walkin customer and promote/sell General Insurance for the customer when required by the department
Ensure all monthly reports are generated accurately in timeline and meet the monthly production set by
management.
Underwriting new policy for Motor and non Motor for KL Main, Branches and Master Policy
Consistently monitor the NCD enquiry for customer and agents.
Work closely with internal, external, PIAM and Bank Negara Auditors and fullfill their expectation and
enquiry for the monthly and end year auditing.
Deliver required detail on General Insuran to customer via Inbound and Outbound calls
Entertain walkin customer for Motor and Non Motor cliams and Body Injury claims.
Ensure all the policies for KL Main and Branche are updated in system and cesis, perform data entry for
Master Policies and filling in good condition for keeps good.
Company Name : Jaya Jusco Taman Maluri
Position Title : Customer Service Officer
Position Level : Fresh / Entry Level
Specialization : Customer Service
Industry : Food & Beverage
Duration : 2003- Nov 2004
Monthly Salary : RM 1700
Vera @ Vera Mohan S/O Nachiapan

4. Work Description:
Connsistently person incharge for Liquor Shop, entertain customer and promote our produst to customer
and fulfill customer expectation .
Plan, organize & implement overall promotion events and activities for department stores, specialty stores,
warehouse sales and corporate functions to promote, position and enhance the company brand.
Constantly work with Merchandisers and operation team to draw up marketing campaigns to drive sales.
Venue sourcing, lead and manage external agencies and vendors to achieve corporate advertising,
branding goals and enhance Jaya Jusco reputation.
Manage media relations, event management, brand building, promotion, corporate branding and PR making
sure good relationship with media.
Monitor overall response to all activities and events and conduct post-event sessions to assess outcome of
each event
Ensure for ordering all new stock, receive new stock from DC and issue invoce and dealing with suplplier
and promoters to reach the monthly production,
Perform working schdule and weekly report as set by management.
Ensure all the product is well display and arrange by order in shelf .
Perform and prepare for monthly and end year stock taking and meet the requirement that set by
management.
Company Name : Taylor Nelson Sdn Bhd
Position Title : Market Surveyior
Position Level : Fresh / Entry Level
Specialization : Clerical/Administrative Support
Industry : R&D
Duration : 2001-2002
Monthly Salary : RM 1500
Work Description:
Was assigned to on administrative tasks such as filing and data entry and also do face to face market
surver, business to business survey for corporate companies .
Was assigned to edit submitted survey questionnaires (to solve queries and to ensure that all questions
were correctly answered and to ensure that questionnaires are valid and not falsified)
Company Name : Matrix Sdn Bhd
Position Title : Market Sueveyor
Position Level : Fresh / Entry Level
Specialization : Clerical/Administrative Support
Industry : R&D
Duration : dec 2000 - 2001
Monthly Salary : RM 1300
Work Description:
Was assigned to on administrative tasks such as filing and data entry and also do face to face market
surver, business to business survey for corporate companies .
Was assigned to handle phone calls.
Was assigned to edit submitted survey questionnaires (to solve queries and to ensure that all questions
were correctly answered and to ensure that questionnaires are valid and not falsified)
Company Name : Nationwide Book Shop
Position Title : Cutomer Service Asisstant
Position Level : Fresh / Entry Level
Vera @ Vera Mohan S/O Nachiapan

5. Specialization : Books/Stationery/Sports
Industry : Noble
Duration : 2000- jan 2001
Monthly Salary : RM 1000
Work Description:
As a Customer Service , serve customer and fullfill all the customer needs, promote new product to
customer and make awareness how books play an impact role in human life.
Was assigned to order new books, new stock, prepare invoce for suppliers, perform daily work schedule
and report by management.
-Was assigned to ensure customers satisfacition is fullfilled.
Skills
Skill Years Proficiency
MS Office/Outlook
Basic Troubleshooting/SQL
9
3
Advanced
Intermidiate
Telephone attique 9 Advanced
Languages
Language Spoken Written
Bahasa Malaysia
10 10
English
10 10
Tamil
Hindi
10
10
0
0
Additional Info
I am very determine in learning something new. I am also fast learner also can work under pressure and
Meet tight deadlines, willing to work in a challenging environment, able to work independently with min
Imum supervision and have vast experience in customer service and have a good PR skills.
Job Preferences
Expected Monthly Salary : RM 6000 - 7000(Negotiable)
Willing to Relocate : Yes
References
Name : Mr.V.Kumar s/o Veran
Relationship : Uncle
Position : Marketing Executive of Utusan Media
Tel : 0122086354
Email : NA
Name : Ms.Janike Ratnapola
Relationship : Friend
Position : HR Manager
Vera @ Vera Mohan S/O Nachiapan

6. Tel : 0196788808
Email : NA
Vera @ Vera Mohan S/O Nachiapan

7. Tel : 0196788808
Email : NA
Vera @ Vera Mohan S/O Nachiapan