Lee Brooks has over 15 years of experience in customer service and management roles in the healthcare industry. He has successfully managed teams of up to 45 members in multiple locations. Brooks is results-oriented with a dedication to excellent customer service and making operational improvements. He has experience in front office support, patient access coordination, and medical group clinic management.

1. Summary
Highlights
Experience
Education
Lee Brooks
2196 E Fardown Ave
Holladay, Utah 84121
Home: 801-792-0549
leeb@xmission.com
Results-oriented Practice Supervisor III with diverse background in management and customer service. Dedicated to
providing excellent customer service and making operational and procedural improvements.
Team management
Meticulous attention to detail
Management of remote employees
Talent development
Training and development
Scheduling
08/2012 － Current
Salt Lake City , Utah
Practice Supervisor III
Intermountian Health Care
Successfully managed the activities of up to 45 team members in multiple locations. Recruited, managed and mentored
clinical and administrative support staff to maintain regional medical group clinics daily flow. Implemented and monitored
programs to maximize patient/clinic satisfaction Provided detailed monthly departmental reports and updates to senior
management.
08/2010 － 08/2012
Salt Lake City , Utah
Front Desk Coordinator/Patient Service Medical Group Clinic
Intermountian Health Care
Front office support to include maintaining physicians schedule, updating patient information upon check in, clarify
insurance coverage, facility and physician billing, multi phone coverage, multi physician daily charting, finalizing end of
day reporting and deposits.
02/2009 － 08/2010
Salt Lake City , Utah
Pre-Registration Patient Access Team Lead
Intermountain Health Care
Provided information, education and assistance to team to complete pre-registration for services in the regions six valley
hospitals on recorded phone lines regarding benefits, services and eligibility.
09/2008 － 02/2009
Salt Lake City , Utah
Avenues Surgical Center-Secretary/Receptionist
Intermountain Health Care
Managed front office and reception area maintaining patient chart flow and scheduling for daily outpatient surgical
services.
04/2005 － 09/2008
Plano, Texas
Regional Sales and Merchandising Representative
Anderson Sales and Service
Improved service quality and increased sales by developing a strong knowledge of company's products and
services.Provided a high level of product and leadership support to representatives and clients.Effectively managed
departmental expenses to stay within allocated budget.Generated and distributed daily reports and order
acknowledgments to appropriate personnel.Lead on and off-site customer support teams across multiple time zones.
1987Mountian West Business - Business
Salt Lake City , Utah
Coursework in Accounting, Business Management and Customer Service for Certification of Completion Business
Management/Associates
1979High School Diploma: Olympus High School - General Education
Holladay , Ut