Tiffany Banks is a healthcare client representative with over 15 years of experience in medical billing, coding, collections, and customer service. She has worked in various healthcare settings including hospitals, medical offices, and hospice care. Her skills include revenue cycle management, medical billing, customer service, and accounts receivable. She aims to resolve patient accounts, increase payment collections, and ensure compliance with healthcare regulations.

1. TIFFANY BANKS
www.linkedin.com/pub/tiffany-banks/79/93b/795/
818-924-3299 TMarie1_2000@yahoo.com
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Enthusiastic and exceedingly service-oriented professional with a unique combination of intuitive and
analytical abilities. Dedicated and achievement-oriented with a proven base of knowledge upon which to
draw that will assist organizations in meeting their objectives. Known for dedication to providing premium
patient care. Skills include:
— Call Center & Customer Service
— Account Resolutions
— SalesForce.com
— Epic Hyperspace/CareConnect
— McKesson Pathways Contract
Management
— Emdeon Revenue Cycle
Management
— Patient Education
— Collections & Repayment
— AS400 Operating System
— iCAP iimaging
— Accounts Payable & Receivables
— Intergy Billing System & QLS/QBS ERP
— HIPAA & JCAHO Knowledge
— Medical Record Management
— Medical Billing & Coding
— Cirius Group Revenue Cycle Solutions
Education
Medical Administrative Assistant, Everest College — Reseda, CA, 2007
Externship: West Hills Hospital, Emergency Room
Graduated with Honors
Associate Degree in Biology, Los Angeles Mission College — Sylmar, CA, 2002
Professional Experience
I. Serve as a key member of interdisciplinary healthcare team as a Patient Accounts and Call Center
Specialist. Collaborated with a team of Physicians to ensure optimal patient services and smooth daily
functioning of office.
Key ResultsKey ResultsKey ResultsKey Results::::
• Create and implement resolutions for account receivables assisting the Sales Department achieve
250,000.00 in outstanding and bad debt claims in 3 months
• Managed insurance billing and follow-up of claims for an average of 50 patients regarding the status
with healthcare carriers.
• Coordinate all contracts with third party insurance carriers including both Medicare and private
insurance.
• Collaborate with both physicians and patients to address billing matters Maintain current knowledge of
medical guidelines and regulations for effective delivery of services.

2. • Monitor healthcare carriers website of regulatory compliance and updates regarding at risk durable
medical equipment services.
• Pursue insurance and patient collections on delinquent accounts increasing payment collections by
10%.
• Collect payment on past due patient accounts, analyze aging report and payment histories for San
Fernando Valley Urological Associates.
• Verify patient’s eligibility; review Explanation of Benefits from insurance carriers via phone and
correspondence.
II. Gained valuable experience in Risk Management in the financial as well as the healthcare sector.
Responsible for resolving delinquencies throughout inbound/outbound fast-paced, high volume call center
environment.
Key ResultsKey ResultsKey ResultsKey Results::::
• Responsible for the collection of delinquent home loans, providing excellent customer service through
effective communication and negotiation skills.
• Review delinquency patterns, identify types of loans, offer resolution options and analyze homeowners’
income and expenses.
• Provide debt counseling including repayment arrangements to bring delinquent accounts current.
• Assist homeowners understand mortgage terms, offer options to bring account current by providing loan
reinstatement figures and develop repayment plans.
Work Experience
Career Strategies, Inc.
Client: UCLA Health Systems, Patient Business
Services— Los Angeles, CA
Collections RepresentativeCollections RepresentativeCollections RepresentativeCollections Representative, 04/2015, 04/2015, 04/2015, 04/2015 –––– 08/08/08/08/2015201520152015
Ultimate Care Hospice — Simi Valley, CA
Business Office VolunteerBusiness Office VolunteerBusiness Office VolunteerBusiness Office Volunteer, 08/2014, 08/2014, 08/2014, 08/2014 –––– 04/201504/201504/201504/2015
Home Goods — Tarzana, CA
Merchandise AssociateMerchandise AssociateMerchandise AssociateMerchandise Associate, 03/2014, 03/2014, 03/2014, 03/2014 –––– 04/201504/201504/201504/2015
Bioness Incorporated — Valencia, CA
Quality Insurance AssociateQuality Insurance AssociateQuality Insurance AssociateQuality Insurance Associate, 11/2009, 11/2009, 11/2009, 11/2009 –––– 7/20127/20127/20127/2012
Ajilon Finance — Woodland Hills, CA
Home Retention Division, Collector IHome Retention Division, Collector IHome Retention Division, Collector IHome Retention Division, Collector I, 3/2009, 3/2009, 3/2009, 3/2009 ––––
7/20097/20097/20097/2009
Tower Billing Systems, Inc. — Beverly Hills, CA
Billing and Collections SpecialistBilling and Collections SpecialistBilling and Collections SpecialistBilling and Collections Specialist, 11/200, 11/200, 11/200, 11/2008888 –––– 1/20091/20091/20091/2009
Affiliated Computer Services, Inc. — Westlake
Village, CA
Recovery and Collections AnalystRecovery and Collections AnalystRecovery and Collections AnalystRecovery and Collections Analyst, 2/2007, 2/2007, 2/2007, 2/2007 –––– 2/20082/20082/20082/2008
Quest Diagnostics, Inc. — West Hills, CA
Billing Coordinator IIBilling Coordinator IIBilling Coordinator IIBilling Coordinator II, 1/2005, 1/2005, 1/2005, 1/2005 –––– 2/20072/20072/20072/2007