The document summarizes a 4-month management trainee program in the parts department of an automotive company. It covered 5 sub-departments: warehouse, front desk, ordering process, workshop counter, and service department. Areas for improvement included customer relationship management, corporate social responsibility initiatives, marketing strategies, reducing cost of vehicle ownership, training on new models, optimizing the ordering process, creating an employee idea forum, benchmarking against competitors, and offering scholarships for employees.

1. GEORGE KIHARA KARANJA
2014
MANAGEMENT TRAINEE
REPORT: PARTS DEPARTMENT

2. Introduction
 The Management Trainee rotational program took
4 months.
 4 branches were covered
 There's an interrelationship between parts and
service departments.

3. Training process
 The training covered all the sub departments
under the parts department
1. Warehouse
The 5s of Japanese housekeeping
 Sort
 Set in order
 Sustain
 Shine
 Standardize

4. Areas covered
2. Front desk
3.Ordering process
4. Workshop counter
5. Service department

5. Areas of improvement
1. Customer relationship management
 Responding to customer demands in due time
 CSI forms
2. Corporate social responsibility
 The management can use this to get more
dedicated employees through their involvement.
 Initiating more CSR programs

6. 3. Marketing
 Alternative forms of marketing
Social media marketing
 Use of stickers

7. 4. Cost of ownership
 Costs inquired to own a car
 Ensuring that the car is kept in the best condition
 Better re- sale value

8. 5. Training on new units
• Training on new vehicles
• Share information regarding new vehicles
6. Ordering process
Ordering procedures involved
Different types of ordering

9. 7. Internal employee forum
 A platform to share and exchange ideas
 All ideas under one roof

10. 8. Benchmarking and new ideas
 What are your competitors doing right?
 Gauging yourself against your competitors

11. 9. Scholarships
 Simba Corporation should consider offering
scholarships to its employees

12. THE END