The document provides details on additional qualifications in various areas of expertise including financial experience, training experience, administrative experience, customer retention, and personnel management. For financial experience, it lists responsibilities like managing accounts payable and receivable, reconciling accounts, preparing financial reports, and assisting with tax preparation. For training experience, it includes developing workforce skills through classroom training and coaching. Administrative experience responsibilities cover procedures, file maintenance, and ensuring accurate administrative paperwork. Customer retention qualifications involve addressing customer concerns and developing retention programs. Personnel management qualifications cover hiring, training, scheduling staff, addressing performance issues, and ensuring timely administrative processes for personnel.
A brief step-by-step guide to leveraging the balanced score card at the start of a job analysis project so that effective selection, training, and performance management programs can be developed.
This is 12 week program designed for entrepreneurs who want to develop their growth plans and solid financial background.
This is Session 1 of 2 - focused on Setting Goals and Achieve them and Simplified Strategy.
Training on whether Is Training the Answer? A lot of organizations either believe that everything or sometimes little (because of generic training experiences) can be achieved through training. The answer is that some reasons for poor performance are not training issues.
A brief step-by-step guide to leveraging the balanced score card at the start of a job analysis project so that effective selection, training, and performance management programs can be developed.
This is 12 week program designed for entrepreneurs who want to develop their growth plans and solid financial background.
This is Session 1 of 2 - focused on Setting Goals and Achieve them and Simplified Strategy.
Training on whether Is Training the Answer? A lot of organizations either believe that everything or sometimes little (because of generic training experiences) can be achieved through training. The answer is that some reasons for poor performance are not training issues.
Michelle RodriguezSkillsExperienced in all aspects of BusiDioneWang844
Michelle Rodriguez
Skills
Experienced in all aspects of Business Administration
· Administration / Management – Knowledgeable in reporting, records management, carrying out high-visibility projects and handling high level tasks such as preparing annual business plans for department managers as well as managing executive level administrative responsibilities including scheduling meetings, conference calls, and arranging travel.
· Accounting – Experienced in handling diversified Accounts Payable/Receivable and expense control procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order/inventory verification, chargebacks, and preparation of daily bank deposits.
· Human Resources – Capable establishing and maintaining Human Resources-related employee files reflecting salary increases, deductions, garnishments; benefits; payroll exceptions and W-2 withholdings exercising a high level of confidentiality.
· Customer Service – Over 15 years of experience communicating, managing, and maintaining relationships with customers.
· Computer skills – Proficient in Microsoft Office and most other business applications
· Training and Development – Experience with training departments with newly implemented systems. Also, development and troubleshooting of company wide systems.
· Project Management - Expert skills in problem solution, planning, monitoring, reporting, resource management, quality, and risk management. Consistently delivering technology integration projects on time and on budget. Strong background leading virtual teams with a track record of high client satisfaction.
Experience
Implementation Consultant – Benefits and Talent
10/2019 – Present
ADP
Maitland, FL
· Provide in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery.
· Collaborates with the clients to analyze existing systems, policies and procedures in connection with client business objectives.
· Apply industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization.
· Recommend modifications to client systems, policies and procedures to further business and implementation objectives.
· Project Management level accountability depending on the scope and complexity of the project.
· Coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques.
· Consistently manage 0 to 40 high level projects throughout the year.
MIS Support Specialist II - Revenue Cycle Financial Operation
9/2017 – 9/2019
Advent Health/Florida Hospital
Maitland, FL
· Implemented new computer application ...
1. AdditionalQualificationsby areas of expertise
Financial Experience
Ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures.
Manage accounts payable and accounts receivable. Codes payables for accounts payable clerks to input.
Receives,approves, and, when necessary,investigates client's accounts payable invoices. Prepare checks,payments and
deposits accounts receivables into client bank accounts.
Reconcile and balance all accounts.
Collate and analyze account data and generate financial reports (trial balance, income statement,balance sheet). Prepare
appropriate schedules and reports as requested by clients and partners.
Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts.
Handles client payroll.
Assists accountants on tax return preparation.
Generates 1099's and W-2's for clients.
Training Experience.
Classroom training, demonstrations and one-to-one coaching sessions.
Ability to develop the skills of the workforce.
Ability to design and deliver training, manage the learning function, measure and evaluate the results of training, and
manage organizational knowledge.
Ability to carry out assessments of the skill levels, knowledge and training needs of different groups of employees.
Ability to identify training priorities for groups of employees who make the greatest contribution to achieving business
goals.
Administrative Experience
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Confirm all paperwork is completed
Ensure current files are properly maintained.
Ensure all administrative paperwork is accurate,complete, submitted and input to software system accurately and on a
timely basis.
Ensure proper response and handling of all emergencies with staff within company guidelines to minimize liabilities
Customer Retention
Dealwith customer concerns and requests on timely basis to ensure customer satisfaction.
Develop and/or implement customer retention programs
Personnel Management
Consistently use successfultechniques and company directives to screen,hire, orient and train new personnel.
Ensure efficiency of staff through ongoing training, instruction, counselling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with team
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately,
communicate situation supervisor, Human Resources Director,and terminate properly when necessary.
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations,
salary reviews, time sheets, change of status forms, etc.).