Andrew Phillips is a certified Lean Six Sigma Master Black Belt, Agile Coach, and Project Manager with over 12 years of experience implementing process improvement projects and managing programs/projects for Fortune 100 companies. He has extensive experience developing and facilitating Lean, Agile, and Six Sigma training modules. He currently works as a Lean Agile Coach for a large US insurance company.

1. ANDREW PHILLIPS
MBA, PMP, Agile, Certified Six Sigma Master Black Belt
Andrewphillips@att.net (770) 827-1817
SUMMARY
Certified Lean Six Sigma Master Black Belt Manager 12 years. Implementing and facilitating Process
Improvement projects for Fortune 100 companies in various industries.
Agile Coach 5 years. Teaching and Coaching Agile teams for Fortune 100 companies. Developing cross
functional teams and coached Agile coaches.
Program/Project Manager 10 years. PMP certified. Managing programs and projects for fortune 100
companies. Experienced in CMMI and Agile capability methodologies. Developed Agile methodology for Big
4 consulting firm.
LEAN /Agile/ Six Sigma Trainer 4 years. Developed and Implemented Six Sigma and LEAN training
modules for Big 4 consulting firms.
Professional Services 5 years. Worked with Advisory with Big 4 consulting firms and Global IT companies.
PROFESSIONAL EXPERIENCE
Senior LEAN Agile Coach
Northwestern Mutual Insurance Company 2015
Large U.S. Insurance Company
 Lead, Coached, and Facilitated LEAN Transformations for Financial Services.
 Coached a team of 15 LEAN Agile Coaches.
 Developed a transformation change strategy for Financial Services.
 Exercised a leadership role, ensuring the completion of projects within defined time-lines, budget
controls and quality standards.
Assistant Director Capability MethodologyProcess Improvement Consultant
EY (Ernst and Young) 2014-2015
Large U.S. Management Consultant Company
 Developed Agile Process Methods.
 Exercised a leadership role, ensuring the completion of projects within defined time-lines, budget
controls and quality standards.
 Worked with the BPM Team to develop Business Processes for Agile Teams as well as DevOps
Senior LEAN Six Sigma Process Consultant / Trainer
Under contract with Alacer Groups with PwC, Seattle, WA 2014
Large U.S. Management Consultant Company
 Facilitated 10 LEAN/ Six sigma events to map out processes for audit line of business.
 Coach Financial Service Organization to implement LEAN transformation.
 Led effort documenting with Process maps, SIPOC’s, construct diagrams, and readiness
assessments documentation for financial audits which resulted in a 25% decrease in Audit time.
 Coached Agile teams.
Senior Six Sigma Process Engineer
Under contract to Hudson Insurance with NIIT Technologies, Atlanta, GA 2013-2014
Large U.S. Insurance Company
 Led numerous Kaizen events to map out processes for surety insurance line of business

2. ANDREW PHILLIPS (770) 827-1817
 Led effort documenting with Process maps, SIPOC’s, construct diagrams, and readiness
assessment’s documentation for insurance claim processes.
 Exercised a leadership role, ensuring the completion of projects within defined time-lines, budget
controls and quality standards.
 Developed tools to improve financial services.
 Managed Transformation Process Improvement Change.
Senior Six Sigma Process Engineer
Under contract to HealthNet with North Highland, Los Angeles, CA 2013
Large U.S. Health Care Company
 Led 3 Kaizen events to map out 15 health insurance processes.
 Managed The Affordable Health Care Implementation team. Led the effort by prioritizing high
priority processes, documenting with Process maps, SIPOC’s, construct diagrams, and readiness
assessments documentation for Healthcare.
 Communicated changed management to senior leaders.
 Managed Professional Services for Client
Under contract to Capital One with North Highland, Richmond, VA 2013
Large U.S.Bank and Card Company
 Managed a part of the Well Managed Process Improvement team as part of the strategic Decisions
department. Led the effort by prioritizing high priority processes which resulted in 33% decrease in
process time.
 Defined and improve financial and audit processes by 24%.
 Facilitated 25 Kaizen events for process Owners and managers to define, measure, analyze,
improve and control processes.
 Prepared management reports summarizing resource utilization as well as how project plans are
performing against critical schedules and budgets.
 Communicated Change management to senior leaders.
 Led several Six Sigma Process Improvement training sessions.
Senior Project Manager – Business Intelligence
Under contract to Home Depot, Atlanta, GA 2012
Largest U.S. Home Improvement retail store with 1000+ stores
 Managed 12 IT BI/EDW projects; leading and synthesizing efforts of on-shore and offshore teams in
the development of applications using waterfall and agile methodologies reducing time and cost by
25%.
 Resource Manager for on shore and off shore resources.
Senior Program Manager – IT Professional Services Group
NCR, Duluth, GA 2010-2012
World’s largest manufacturer of ATM and ATM software; over 500,000 units in service globally
 Directed cross-functional EDW/BIprojects with global scope, in service to Accounting,
Manufacturing, HR and Finance departments, increasing efficiency by 15%, by using PMP and Agile
methodologies.
 Managed onshore, offshore, and third party contractors using CMMI level 3 methodology, reduced
number of defects by 20%
 Coached other managers in uses of Agile methodlogy.

3. ANDREW PHILLIPS (770) 827-1817
 Implement prioritization matrix methodology for the management of system change requests which
resulted in work efficiency improvements of 30%
 Led a Lean Six Sigma project on ATM software development that netted $50M in cost-avoidance
 Six Sigma Black Belt; trained and mentored 5 Green Belts within Professional Services group
 Global Center of Excellence Leader.
 Achieved an aggregated average score of 98% on program SQA audits, by documenting and
improving the Project Management Process.
Senior Six Sigma Lean Project Manager/ Project Manager 2001-2009
Par-Technology Contracting Company, Atlanta, GA
Project management Process Improvement company
Under contract to the Federal Aviation Administration
An agency of the US Department of Transportation with authority to regulate and oversee civil aviation
 Identified process improvements to reduce repetitive tasks delivering 15% improvement
 Led efforts to prepare for ISO 9000 audits; all audits under scope resulted in no significant findings
or defects.
Under contract to Globalpayments
A Fortune 500 credit, debit and check processing service
 Led projects in the development of web-banking applications using ASP.NET and C#, reduced
defects by 25%
 Managed Professional Services for Client
EDUCATION/TRAINING
Hope International University, Fullerton, CA MBA, Business Administration, 2006
Emmanuel School of Religion, Johnson City, TN Masters of Divinity
Pacific Christian College, Fullerton, CA Bachelor of Arts
NCR University, Duluth, GA Six Sigma Black Belt
OTHER ACTIVITIES
Vice President Sawnee Ballet Theater, 2006- 2012
Organizer, Bring Your Daughter to Work Day, Global Payments, 2004
President, Lilburn Lions Club, 2001-2002