Collaborate with us! With a subscription to our software-as-a-service, we will quickly partner with you to put structure into your digital management strategy (the same way we do with ours) and give you the performance governance visibility you need to stop swimming in administration and start building your digital future OUR PRODUCT - Super easy and fun to use OUR TEAM - Experts from all areas of business management specialising in leadership, lean, operational excellence (to name a few) THE PRICE - Very affordable !! (see details attached)

1. Software-as-a-service collaboration model – Autumn 2019

2. WELCOME
We are a small company with big goals!
Since our start in 2015 we have continuously acquired partners
and clients who help us grow as we leverage our
complementary synergies bringing new innovation to the market
while enriching our value propositions.
If you are a small business, we would like share our learnings with
you in areas of:
Digital transformation
Continuous improvement
Operational excellence
Strategy deployment
Talent management
&
Performance governance
Through a subscription to our software-as-a-service, we will
quickly put structure into your digital management strategy (the
same way we do with ours) and give you the performance
governance visibility you need to stop swimming in
administration and start building your digital future

3. 7 AREAS OF SUPPORT
Asset deficiency
management (Operational
readiness)
Performance monitoring
Brand awareness
Sales and customer
service
Issue management
Innovation and change
management
Data privacy and security

4. Offer includes
Software
• 2-year subscription (5 user
licenses)
• Job aids
• User training videos
• 7-day per week support (24-
hour turnaround time
guarantee)
Consultation *
SOFTWARE TRAINING
2-hours per month! All the training you
need to setup and become a product
expert
OPERATION EXCELLENCE
REMOTE CONSULTATION
Partner with our continuous improvement
experts to optimise your KPI sets, capture
and communicate business improvement
opportunities and report them effectively
to your team to accelerate tactical decision
making
CUSTOMISATIONS **
Are we missing that perfect report you need
to manage your business? Let's work
together and remedy that!
* Includes 2.0 hours of monthly support (can be accrued or
anticipated)
** Could include additional development costs

5. Let’s
collaborate

6. Asset deficiency management
Most of the stress endured in
business management is the result
of a missing or less-than-usable
asset one needs to do their job.
(Imagine if you are a bus driver with
a bus with a flat tire). By identifying
what assets are critical to support
your staff and managers and keeping
them readily available and usable,
stress levels will decrease improving
the quality of problem-solving
collaboration
1

7. We will help you:
1. Create an easy-to-use digital catalogue of your
taxonomy of business processes complete with
customer touchpoints (inputs / outputs)
2. Ensure your KPI sets are streamlined, inline with your
long-term strategy and kept updated regularly
3. Ensure support documentation is complete, correct and
reviewed regularly
4. Give 360° visibility into the availability and efficiency of
equipment and machinery
5. Build your skills bank of required skill sets
6. Ensure management reporting discipline

8. Production & performance
Client satisfaction scores are directly
linked to the quality and delivery of
your value proposition which
requires optimal performance from
the production area. By ensuring
that your performance indicators are
streamlined and integrated into your
company’s daily discipline, your
management team will be able to
make quicker production-related
decisions offering increased value to
your client.
2

9. Track & report effectively
1.Product uptime (and downtime) with your
vendors
2.Response time & quality of service consistency
with your clients and vendors
3.Supply and demand patterns of personnel with
your employees and service providers
4.Timeliness of client and vendor deliverables
5.Quality of client and vendor deliverables

10. Streamline and enhance your
KPI Management Reporting

11. Growth & brand awareness
Without an aggressive strategy to
increase market visibility into your
value proposition, you will miss out
on key opportunities to acquire
clients and grow your business. To
maximise reach, a structed set of
activities should be embedded into
your daily discipline measured by
precise indicators to determine
which marketing efforts are less-
than-effective and what additional
activities could help with growth
3

12. Track & report effectively
1.Social media engagement
2.Lead acquisition effectiveness
3.Content publication effectiveness
4.Website efficiency & maintenance discipline

13. Sales & customer service
Your sales pipeline and your client’s
intentions to continuous to do
business with you are going to have
a direct impact on your financial
health and your overall growth
strategy. Key performance indicators
will be critical to manage weekly
growth targets and ensure that
customer satisfaction scores are
maintained at a desirable level
4

14. Track & report effectively
1.Cold calling / e-mailing proactivity
2.Partnership & vender onboarding
effectiveness
3.Sales conversion effectiveness
4.Sales cycle efficiency
5.Cross selling efficiency
6.Complaint management efficiency
7.Prospecting effectiveness

15. Issue management
Your company’s ability to prevent
and react to unexpected operational
issues is key to your success. As
operational issues and ‘near miss
incidents’ occur, it is critical that root
causes and lessons learnt are
captured and communicated in a
timely manner to avoid re-
occurrence and that outstanding
issues are frequently reviewed until
resolved
5

16. Track & report effectively
1.Issue capture efficiency
2.Issue review frequency
3.Issue resolution efficiency
4.Lessons learnt & root cause analysis
capture efficiency

17. Continuous improvement,
innovation & change management
Continuous improvement and
organic innovation is everybody’s job
and a key component to any
successful business. By giving your
staff the possibility to actively and
openly share ideas and the tools
they need to manage their
implementation, your company will
remain innovative increasing the
chances for new products, customer
acquisition and increased financial
performance
6

18. We will teach you to
1.Ensure organic ideas are captured, discussed
and elaborated in an efficient and non-
confrontational manner
2.Put a robust structure into your Change
Management program to offer discipline in
the delivery of your commitments and clarity
in the definition of roles and responsibilities
3.Report change as professional change
managers

19. Link your portfolio of
corporate initiatives to all
the ongoing projects and
exercises to measure the
level of commitment and
participation of every staff
member
Key features
• task & milestone tracking
• calendar reporting
• project charter
• project governance
• Gantt chart
• roles, responsibilities &
expectation alignment
• cost / benefits analysis
• super filter & reporting
capabilities
• Customisable & limitless
kanban boards
• Graph & diagram reporting
19
CASCADE STRATEGY & DRIVE CHANGE
ASSIGN OWNERSHIP
Use the RACI logic to agree roles
and responsibilities at the task
level
MAP DEPENDENCIES
Understand the impacts that each
project has on the overall
portfolio of goals agreed at the
middle and senior level

20. As your team leads validate the
costs and benefits associated
with the opportunities which
arrive on your dashboard, your
leadership team will have more
confidence in accelerating
tactical decision making to
‘cultivate’ low hanging fruits
offering a broader vision into the
long-term investments required
to achieve corporate
breakthrough goals
Top-down Governance,
bottom-up validation
Give 360° visibility into your portfolio of opportunities

21. Data security and privacy
With technology continuously
becoming more important in the
management of sensitive
information, government mandates
continue to be put in place to set a
baseline of standards for companies
that handle client data. By laying a
solid foundation to your data
security program, you will safeguard
the processing and movement of
each person’s (citizen’s) personal
data and make data management
your competitive advantage.
7

22. We will teach you to
1. Ensure leaders and decision makers are kept aware
of data privacy initiatives taking place internally
2. Catalogue and map all customer data, its lineage,
who originates it and who manages it
3. Ensure key internal individuals are trained properly
to be your data security officers
4. Ensure guidelines and procedures are readily
available and reviewed and are used in daily business
operations

23. A discipline based
on quality
Access your rich library of
audits, ISO checklists and
data protection / quality
control procedures to
ensure timely resolution of
non-conformance
1-2-3
START!
Setup and start in only 30 minutes!
1. Schedule exercises
(audits) at the team level
2. identify non
conformances
3. analyse & prioritise
corrective actions
4. ACT on opportunity

24. Make quality
control and
innovation your
competitive
advantage
Articulate quality control into a
business-as-usual discipline at
the team level and roll it all up
to get a real time 360°
company view.
With its rich set of out-of-the-
box reports created together
with a team of Swiss French
engineers, quality control
becomes business as usual

25. Up and running
in a few short hours
Hours
required
Cost
1. Book consultation & product demo 1-2 hours
2. Sign software agreement and pay software
service fee
$3,800
3. Introductory product training 2-3 hours
4. Ongoing training
2.5 hours per
month

26. TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
www.toppti.com
info@toppti.com
Contact us to let us show you how to put
theory into practice
Follow us on LinkedIn for
daily updates and
value-add content on
continuous
improvement
www.linkedin.com/company/topp-tactical-intelligence-srls/

27. Thank you