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Lean Service Design SDCA
The document discusses the importance of standard work in lean design and project management, emphasizing the need for clarity, accountability, and consistent execution through methods like SDCA (standard, do, check, act). It outlines a structured approach to establishing team goals, empowering team members, and utilizing visual management tools for effective communication and workflow monitoring. Additionally, it introduces various quality tools to analyze and improve processes, aiming for continuous improvement in sales and marketing.
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Lean Service Design SDCA
- 1. SERVICE by Joe Dager,Business901 Lean DesignService EDCASDCA PDCA
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- 4. EDCA PDCA SDCA Howimportant is Standard Work? Standard Work puts the food on the table!
- 5. • Clarity onWhat to do • Commitment on When to do it • Translation from Goals to Actions, the Why • Enablement of the actions, How • Accountability thru establishing the Who • Line of sight on Where your circle of influence effects Standard Work provides discipline thru
- 6. Standard Work in1 word Execution
- 8. SALES SDCA Do CheckAct Standard Select theTeam Goals of the Project Empower the Team Locate the people who will be on the team Agree on the method State the standard
- 9. Do CheckAct Standard Select the TeamGoals of the Project Empower the Team Locate the people who will be on the team Agree on the method State the standard
- 11. S: State thestandard • Standard work is the best practice for a given process. • Provide a routine for consistent delivery of work. • Must be stated clearly. • Provide a clear line of sight to the • Value Stream Manager • Team Coordinator • Team Members
- 12. A: Agree onthe method. • Method you are going to use for the documentation of standard work. • Provide necessary components of a reporting system that ensures the work is being done as expected. • Use the practices you are currently doing
- 13. L: Locate thepeople who will be on the team. • List the members of your team • Including position and role they will play. Name Position Role
- 14. E: Empower theTeam • Team is autonomous and completely responsible for the tasks within this stage • Clarity is most critical factor for empowering a team • Outline Meetings, Daily Stand-ups, Weekly Tactical, Monthly Strategic and others as needed • Agree on Standard Work
- 15. S: Select theTeam Goals of the Project • Team fully understands the exact goals and outcomes expected for this particular cycle • Team agrees to the exact goals and outcomes expected for this particular cycle • Team accepts responsibilities of outcomes.
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- 17. S: Standard • Review the method. • Document the actions needed and who will complete each action step. •Clarify the resources needed for each action step. • Decide on what constitutes variation and required action. Actors
- 18. D: Do theplan • Perform to the standard. • Provide line of sight through Kanban Board, Task Board, Action Planner. • Demonstrate work flow and problems encountered. Actors
- 19. C: Check (Study)see if improvement was made • Did the plan work? • Collect and analyze data to demonstrate if standard was done. • Determine what changes are needed for improvement. Actors
- 20. A: Act (Adjust) •Is the standard being completed? • Has Customers’ needs been completed? • If not, reconsider and continue improvement • Can customer can be handed off to next stage/cycle, document steps taken. Actors
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- 22. Example of TeamMember Standard Work Actors
- 23. Provides Line ofSight for Team at Daily Standup Actors
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- 25. Line of Sitefor resources needed at weekly tactical Providing a visual, simple and easily access document is the key.
- 26. Value Stream ManagerStandard Work
- 27. Line of Sitefor Goal review at Monthly Strategic Actors
- 28. SDCA uses the7 Basic Quality Tools • Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories. • Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes. • Control charts: Graphs used to study how a process changes over time. • Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs. • Pareto chart: Shows on a bar graph which factors are more significant. • Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship. • Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”).
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- 30. Always DRAW for •Yourself • Team • Organization • Customers
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- 32. http://leanmarketinglab.com • Over 130Free eBooks • Regular Blog Posts • Free Tools • Discussion Groups • Podcast with Celebrated Authors, Industry Practitioners and Leading Thought Leaders Our Mission is to bring Continuous Improvement to Sales and Marketing.