The document discusses the importance of lean and agile metrics in software development, emphasizing the need for effective user feedback and value tracking. It suggests using tools like the Net Promoter Score and value poker to assess user satisfaction and improve project outcomes. Additionally, it highlights business metrics related to customer needs, satisfaction, and lead times as critical for ensuring direction and making necessary changes.

1. Lean Metrics
Measuring and Driving
Change
Agile Day Riga · Karoliina Luoto · 24 May 2016

2. Karoliina Luoto and Codento
Agile Lean Coach and Consultant
Focus: lean and agile customer
work
Before: product owner, collaboration
strategist, communications specialist
Change agent’s right hand
Leanifying software development

3. Metrics is good to have
So you won’t build wrong
things
• Photo: Tara Chill, Flickr

4. Think of your own project:
Do you have metrics to keep
direction?
What are they like?

5. Just take some canvas
And use client gut feeling, right?
Photo: scarlatti2004, Flickr

7. But what if
They don’t see the world right?
Photo: NATS Press Office, Flickr

8. You can
Help them see
Photo: Thomas Hawk, Flickr

10. Do real if yet light research on real
users
Summarize into user personasPhoto: Jason Kuffer, Flickr

11. You can make it real
By forming a user panel
Photo: Matthias Ripp, Flickr

14. The solution can be valuated by
Asking users
Based on Kano model by Nokriaki Kano
:
(
:
)
p1
pn
What
does user
want
Why

15. Photo: SanFranAnnie, Flickr
When you have a solution,
Prototype and ask the user
again

16. Test the proto
Metric tool: Net Promoter Score
Metric: How likely you would recommend the
product to a friend? (0 no way – 10 most
certainly)

17. Make this more accurate
By user value poker
Photo: Play Among Friends Paf, Flickr

18. Like planning poker but
Users playing for value
Play for epics or rough
features
Play for one feature at a
time
Ask users to think how
valuable the feature is to
them and then show their
cards at the same time

19. Now you have a basis
for
Value tracking
Can be added to any
task management tool
– just simply as text
Or can be drawn as
value burnup chart

20. Value Burnup
= How much user value gets
done?
Amountofvalue
Cadences
87654321
160
120
80
40
Now at
Prognosis
Whole
backlog

23. So how do we know if
The direction is right?
Photo: Chris Turner Photography, Flickr

24. Business metrics:
New business made
Satisfying new customer needs should create new
business
Metric: How are the numbers with the new business?
Purchases made, downloads, contact requests?

25. Metric (again): How likely you would recommend
the product to a friend? (0 no way – 10 most
certainly)
Business metrics:
Customer satisfaction
Sometime the thing is just to make the customers
happier

26. Or, the business metrics could be better lead
times – for customers or internally
Business metrics:
Lead times
Task Before After
Starting a new
account
5 screens, 25 mins,
6 errors
1 screen, 11 mins,
1,6 errors
Sending a new
invoice
26 min 2 min 40 sec

29. Ok.
What do you want to change
about your project metrics?

30. Just remember
To also keep your eyes open
Picture from ”Antifragile” by N.N.Taleb

31. Thank you!
Canvas download:
Codento.com
http://content.codento.fi/download/software-vision-canvas
Karoliina Luoto · @codento · @totoroki