SlideShare a Scribd company logo
1 of 9
Download to read offline
Introducing the inaugural:                                                                            Part of PEX Network’s Global Summit & Awards Series
                                                                                                                                           • The original Lean Six Sigma Event Series
                                                                                                                                           • Over 13 years of premium corporate events
                                                                                                                                             experience
                                                                                                                                           • 40,000+ global community members

                                                                                                       “PEX Network conferences are a must attend for all those passionate
                                                                                                       about driving excellence in organizations. Be there if you want to know
                                                                                                         what’s latest in the domain of process excellence and innovation”
                                                                                                        Debashis Sarkar, Asia’s Lean Service Pioneer and Author of Lean for
                                                                                     Register
                                                                                                                               Service Organizations
                                                                                      before
                                                                                   8 August to           Featuring the Global Process Excellence Awards – India
                                                                                   save up to
                                                                                     US $100
22nd & 23rd September 2011 • The LaLiT Hotel, New Delhi, India
 Maximise critical service delivery at optimal cost through embedding
        sustainable strategies for Business Process Excellence
This premier Summit will help senior business leaders in Quality, Business                                          Opening Leadership Keynote:




                                                                                                                                                                Su
Excellence and Operations to:




                                                                                                                                                                  m
                                                                                                                    V. Vaidyanathan,




                                                                                                                                                                     m
                                                                                                                    Vice Chairman and MD,




                                                                                                                                                                       it
✔ Embed a sustainable Lean Culture: Driving engagement for Quality & Process




                                                                                                                                                                         Ex
  Improvement at all levels of the organisation                                                                     Future Capital Holdings




                                                                                                                                                                           cl
                                                                                                                                                                             us
✔ Create an organisation-wide model for complete Business Excellence, process




                                                                                                                                                                               iv
  standardisation and service delivery                                                                 Unique Summit Features:




                                                                                                                                                                                 es
✔ Leverage advanced business and process analytics to drive improved business                          ✔ Corporate Leaders Boardroom: Dedicated invite only executive
  intelligence, reduce risk and increase value-add                                                       discussions on the importance of Business Excellence in driving
✔ Transition from project based improvements to an end-to-end Business Process                           competitive advantage for Indian business
  Management framework supported by IT frameworks and process improvement                              ✔ Global to Local: Providing a global benchmark for Lean, Six
✔ Move past pure productivity gains to forge a competitive proposition for growth,                       Sigma & Business Process Excellence from across the PEX
  innovation and value creation                                                                          network Community


                           CONFIRMED GLOBAL AND REGIONAL THOUGHT LEADERSHIP FROM 30 PIONEERIND COMPANIES:
Tata Motors                 Motorola                    Bharat Petroleum                   State Street Syntel        Tata Telecom                  Max New York Life
Bharti Airtel Ltd           Quality Council India       Corporation                        Services Pvt               Infrastructure                Insurance Co Ltd
Nokia Siemens Networks      Damco                       Vodafone India                     Jubilant Organosys Ltd     Deutsche Bank                 BMGI
Aditya Birla Corporation    Avery Dennison              Firstsource Solutions              Barclays                   Idea Cellular                 LASSIB
Indus Towers                HP Business Services        Bank of America                    Transgenez                 Tata Teleservices

  Knowledge Partners:                          Presented by:              A division of:                       For more information or to register

                                                                                                              +971 4 364 2975             +971 4 363 1938

                                                                                                              enquiry@iqpc.ae             www.processexcellenceindia.com
ANNOUNCING THE PROCESS
PROCESS EXCELLENCE                                                                                                              EXCELLENCE AWARDS – INDIA!
WEEK COMES TO INDIA                                                                                                            Want to find out how you measure up against the global

FOR 2011                                                                                                                       process improvement flagships? The Process Excellence
                                                                                                                               Networks annual awards program, now open for India, is the
                                                                                             perfect opportunity. Entrants will be judged by a regional and global judging panel using the
Dear Business Excellence professional,                                                       established program and project judging criteria to benchmark the best of the best in Indian
                                                                                             Lean, Six Sigma, BPM and Quality deployments.
I’m excited to launch the first dedicated PEX Network Process Excellence Week for the
Indian community and I hope you will be able to join us.                                     Categories for entry include:
                                                                                             •	 Best Process Improvement Project in Service & Transaction
Focusing on the critical development of Lean, Six Sigma & Business Process Excellence,       •	 Best Process Improvement Project in Manufacturing
the meeting is tailored directly to meet the growing quality improvement and business        •	 Best Process Improvement Programme
process excellence needs for you and your regional colleagues.

As you will know, the need for heightened quality and service delivery is becoming           Log onto the awards website to discover how you can enter the Global Process Excellence
ever more critical as India competes on a global scale. With cost economies becoming         Awards - India and read feedback from our global 2011 finalists
less and less by the day, carving a competitive value and delivery framework is non          www.processexcellenceindia.com/awards
negotiable. Those that do, will grow and excel, and others will be left behind. The
question is – how is your organisation positioned for excellence?

Bringing together local businesses and global corporates operating locally, over the                 8y                  12g                              22p                           22p
course of two jam-packed days of learning, benchmarking and networking you’ll able to                Jul                  u
                                                                                                                          A                                Se                            Se
refine and develop your own Business Excellence model:
                                                                                                 Submission       Shortlisted Finalists   Interviews with shortlisted finalists:   Awards Ceremony
•	 Benchmark your Business Process Excellence deployment approach against a global
                                                                                                  Deadline           Announced            10am – 5pm. Full schedule will be           & Networking:
   standard for excellence through the awards program and global leadership insights                                                        confirmed upon release of the           6.30pm – 9.30pm
•	 Be inspired and stretch your horizons with insights from leading companies in each of                                                           awards shortlist.
   the key industry sectors: Finance, BPO, IT/ITes, Manufacturing, Energy and Telecoms
•	 Evaluate critical progressions in the industry: Garner strategies to move beyond pure     For information on the global awards series visit www.processexcellenceawards.co.uk.
   step-change projects to a sustainable business excellence and quality framework           For advice on awards applications email our awards team on awards@iqpc.co.uk
                                                                                                    Regional judges include:                                Global judges represented include:
This is your chance to harness world-class strategies for excellence and to really stretch
your horizons for a quality deployment approach.                                                    Debashis Sarkar, Global Champion &                      Pankaj Aggarwal, Regional CEO/
                                                                                                    Head (Asia-Pacific) at Avery Dennison                   Director, Indus Towers Limited
Look forward to seeing you in September.
                                                  P.S: Sign
                                              receive 10       up today                             Murtaza Poonawala, Head - Business
                                                         0 USD di        to
                                                                   scount on                        Excellence, State Street Syntel Services
           Kind Regards                       top of you
                                                          r conferen                                Pvt Ltd                                                 Roger Cliffe, Former Director Quality,
           Megan James
                                                                     ce pass.                                                                               Vodafone
                                                                                                    Sri Badrinath Balakrishna, General
           Executive Director – Process Excellence Week Global Series                               Manager - Business Excellence at
                                                                                                    Jubilant Organosys Limited

Make Process Excellence part of your team                                                           Mr. Ashutosh Pandey, Global IT, Quality
                                                                                                    & Process Manager, Nokia Siemens
and personal development.                                                                           Networks

All attendees to the Lean Six Sigma & Process Improvement                                           Jacob Jacob, Head Quality and Open
Summit India receive a formal certificate of attendance.                                            Source Strategy - Motorola Solutions




    +971 4 364 2975                                  +971 4 363 1938                           enquiry@iqpc.ae                                        www.processexcellenceindia.com
Main Summit Day 1: 22nd September 2011                                                                                                                         4 Defining and delivering on the critical elements to a competitive business model:
                                                                                                                                                                   Balancing cost out and efficiency with excellence in customer service and innovation
                                                                                                                                                                 4 What will define the flagship businesses of India over the next 5 years? And how will
  07.00               Registration and Networking                                                                                                                  your organisation fit into that picture
                      Interactive meet and greet will commence at 8.00am in the exhibition hall. Participants                                                    Avik Mitra, Advisor, National Board for Quality Promotion QCI
                      are requested to bring a selection of business cards for the facilitated networking exercise
                      and to register before 8.00am if they would like to partake.                                                   10.30                        Refreshments and Networking

                                                                                                                                     11.15                       Introducing the PI Visionary Council to India
                     Early Starters Breakfast – Beginners guide to Lean Six Sigma                                                                                4 Global Quality and Process Excellence trends: How is the application of Lean Six Sigma
                      Designed for those in the 0-3 year           Attendees will hear best practice and join                                                        expected to evolve over the next 5 years?
                     deployment period, this highly                interactive deployment discussions with experienced                                           4 Global/local quality structures: Strategies for connecting the dots between global




                                                                                                                                     Global Leadership Panel
                     interactive breakfast will walk you           Lean Six Sigma leaders on the following topics:                                                   quality initiatives for joined-up transformation
                     through the critical deployment                                                                                                             4 Ensuring that your Process Excellence programmes are delivering on critical business
                                                                   Topic 1: Why do Lean Six Sigma? The personal and
                     actions needed to truly get                                                                                                                     needs: Setting the benchmark for global excellence
                                                                   business justification
                     best results from your process                                                                                                              4 How does India need to position itself through Business Process Excellence in the global
                     excellence deployment.                        Topic 2: Getting initial leadership buy-in and                                                    economy?
                                                                   creating a Lean culture                                                                       Panel Chaired by:
                     Kunjum Mahan, Head of Quality,
                                                                   Topic 3: Getting the most from the basic tools                                                Pavan Kota, President, Lean and Six Sigma International Board (LASSIB)
                     Bharat Petroleum Corporation
                                                                   and techniques                                                                                Confirmed leadership from:
                                                                                                                                                                 Viral Chhaya, VP Quality & Change Delivery, BA Continuum India Pvt. Ltd (A nonbank
                                                                   Topic 4: Building the right resource and delivery
                                                                                                                                                                 subsidiary of Bank of America)
                                                                   team for L6S
                                                                                                                                                                 Pankaj Aggarwal, Regional Director, Indus Towers Limited & Global Judge for the Process
                                      Maximum 35 spaces available – to reserve your complimentary place in                                                       Excellence Awards
                                      advance or request further information contact enquiry@iqpc.ae                                                             Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays
                                                                                                                                                                 Rajshekhar Metgud, Programme Head for Business Transformation, Vodafone India

  08.30               Introduction and Welcome from IQPC - Process Excellence Network (PEX Network)                                  12.00                       Creating a culture of continuous improvement: Creating and sustaining engagement at
                      The State of the Industry: Global Trends and Perspectives from the Community                                                               all 3 levels of the organisation
                                                                                                                                                                 This presentation will address how excellence is embedded at all levels in an organisation
  08.45               Summit overview and industry analysis                                                                                                      through a framework for excellence. Drawing from experiences at Aditya Birla, the
                      Naresh T Raisinghani, CEO, BMGI India                                                                                                      presentation will focus on building environments through leadership engagement,
                                                                                                                                                                 bringing process focus through cross functional orientation at middle levels, and
  09.00               Defining Quality: What does a true Quality approach look like?                                                                             energising grass root levels through building ownership and institutionalising Continuous
                      V. Vaidyanathan, Vice Chairman and MD, Future Capital Holdings                                                                             Improvement culture.
                                                                                                                                                                 Learn from a successful business and how they addressed the 3 core levels of
                                                                                                                                                                 engagement:
OPENING LEADERSHIP




                      Mr. V. Vaidyanathan joined Future Capital Holdings as the Vice Chairman and Managing Director
                      in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s                                          4 Level 1: Keeping leadership engagement
                      Retail Banking Business since its inception in 2000, till 2009. The Retail banking business was a key driver                               4 Level 2: Driving middle management (stakeholder buy-in)
     KEYNOTE:




                      to help transition ICICI from a Domestic Financial Institution to a Commercial Bank. The business built                                    4 Level 3: Driving engagement for Lean Six Sigma at a grass routes level
                      included 1400 branches, retail deposits, mortgages, other consumer loans, SME and Rural Banking.                                           Sridharan Jayram, President (WCM), Aditya Birla Group
                      His contribution has won him many recognitions and awards in the banking industry, domestically
                      and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD
                      and CEO, where he led company to profitability. He was earlier the chairman of ICICI Home Finance              12.45                        Lunch & Networking
                      Company, and served on the boards of ICICI Lombard General Insurance, and CIBIL, India’s first                                              Including lunch discussion and sharing groups for Level 1,2 & 3 of engagement (as
                      credit bureau. He worked with Citibank India from 1990 to 2000. He is an alumnus of Birla Institute of                                      outlined in pre-lunch session). Discussion groups will be limited to 10 participants per level
                      Technology and Harvard Business School.                                                                                                     – attendees are requested to sign-up upon registration in the morning.
                      Introduced by: Debashis Sarkar, Global Champion and Head (APAC), Avery Dennison

  09.45              Creating a competitive edge for India: The role of quality and process management in a
                     changing economy
                     4 Addressing the importance of Lean Six Sigma & Process Improvement in developing a
                       better, faster and more productive Indian business landscape
                     4 Linking Lean Six Sigma with existing quality management systems: Creating a joined-up
                       framework for excellence across your business



                     +971 4 364 2975                                             +971 4 363 1938                                                               enquiry@iqpc.ae                                    www.processexcellenceindia.com
Select one session from each time slot                                                            16.00 New frontiers for Lean: Applying Lean for
                                                                                                                service
                                                                                                                                                                 INNOVATION FOCUS GROUP
                                                                                                                                                                 Engaging and inspiring day-to-day process
        Plenary Thought Leadership Sessions      OR        Specialist Interactive Focus Groups
                                                                                                                4 Old tools, new context: Understand how         and operational innovation
                                                                                                                    to apply Lean in a non manufacturing         4 Going beyond basic improvement
13:45 Session open for sponsorship -                  CUSTOMER EXPERIENCE FOCUS GROUP
                                                                                                                    site to drive out complexity, waste and         techniques to revolutionise day-to-day
      email sponsorship@iqpc.co.uk for more           Using statistical analysis to better deliver
                                                                                                                    defects                                         business improvements and inspire the
      details and opportunities.                      optimal customer experience and drive a
                                                                                                                4 How do you customise the traditional              business in new ways of thinking
                                                      competitive business model
                                                                                                                    tools within a service context to            4 Harnessing process innovation from all
                                                      4 Using scientific methods of Six Sigma and
                                                                                                                    complement your Six Sigma programme?            areas of the business: Creating a quality
                                                          VOC to capture and analyse specific
                                                                                                                    An insight into specific Lean tool              culture and framework that encourages
                                                          client needs: Understanding what truly
                                                                                                                    application examples                            responsibility for process and operational
                                                          drives customer satisfaction
                                                                                                                4 Lessons from Lean implementation: How             improvements from every section of your
                                                      4 Matching back your internal processes
                                                                                                                    to get the best results quickly from Lean       business
                                                          and the impact these have on the
                                                                                                                    within the service environment               4 Adapting Kaizens, quick time improvement
                                                          customer experience
                                                                                                                       Debashis Sarkar, Author of “Lean for         and quality circle approaches to your own
                                                                 4 Creating a Process framework
                                                                                                                       Service Organisations and Offices (ASQ       business and cultural framework to speed
                                                                     to optimise customer
                                                                                                                       Press)” and Global Champion & Head           up the process innovation process and
                                                                     experience and service delivery
                                                                                                                       (APAC), Avery Dennison                               ensure your entire organisation is
                                                                 Dhaval Gat, CEO, Transgenez
                                                                                                                                                                            involved
                                                                                                                                                                            Biren Vora, VP Quality, Ideas
14.30 “Enriching the lives of millions”: Creating     BENCHMARKING ASSESSMENT                                                                                               Cellular
      Customer Centricity through Business Process    Where are you on the journey? The Lean Six
                                                                                                          16.00 LEAN FOR SERVICES IN PRACTICE                    Project categorisation and prioritisation for
      Excellence                                      Sigma Capability Maturity Model
                                                                                                                FAST Forward: A different approach to Lean       maximum business impact: Ensuring you
      In this presentation hear how Bharti Airtel     This session will look at the key maturity levels
                                                                                                                Six Sigma Deployment                             deliver to the business
      are delivering on their core brand value        within the Lean Six Sigma Maturity Model,
                                                                                                                Lean is often seen in manufacturing but how      4 Systematic techniques for prioritising your
      “Enriching the lives of millions” through a     what world-class looks like and how the next
                                                                                                                can it be applied within a global business           Lean Six Sigma project pipeline to ensure
      strategic customer experience programme,        generation of process/quality professionals
                                                                                                                services environment to make quick changes           you are working on improvements that will
      delivered through the bedrock of Quality        are evolving their approach.
                                                                                                                and give accountability to all levels of the         add maximum value to the business
      Management.
                                                                                                                business? This session builds on the Lean        4 Strategies for ensuring you are linking
      4 Building a culture around the customer:       Moving from a pure tool approach to a wider
                                                                                                                service model to give a real example of how          improvement projects with the critical
           Creating a framework for processes,        performance framework session attendees
                                                                                                                Lean service can drive growth, agility and           business strategy and transformation
           systems and people that is designed to     will be able to benchmark where you are on
                                                                                                                competitiveness in the service environment.          objectives: Balancing short term
           deliver optimal value to the customer      the maturity model and what you need to do
                                                                                                                4 What is FAST Forward and how is it                 quick wins with long-term business
      4 Working from the customer needs and           to close the gap.
                                                                                                                    different to the standard Lean and Six           transformation activities
           values backwards: Starting with the end    Part 1: Outline of the Lean Six Sigma maturity
                                                                                                                    Sigma Approach?                              4 Ensuring correct project categorisations:
           service delivery and performance in mind   matrix
                                                                                                                4 Driving the deployment and effective               How to best spread and allocate your
      4 From strategy to operational reality:         Part 2: Working group for attendees to assess
                                                                                                                    utilisation of the FAST Forward continuous       Business Excellence resource in line with
           Cascading top level brand values into      their own maturity level
                                                                                                                    improvement methodology to deliver               specific project needs and individual
           day-to-day operational principles          Part 3: Defining improvement strategies and
                                                                                                                    significant operational improvement and          development
      4 Delivering excellent customer experience,     next steps to increase your maturity
                                                                                                                    financial benefits across Vodafone           4 Defining your project approach: When to
           every time: How to meet customer                     Soumen Bhattacharyya, Corporate
                                                                                                                4 Coaching and developing local Business             use Lean and when to use Six Sigma for
           expectations in a complex consumer                   TQM Head, Tata Telecom
                                                                                                                    Improvement teams to enable them to                      maximum project results
           market of over 300 million customers                 Infrastructure
                                                                                                                    be self sufficient in FAST Forward                       Sri Badrinath Balakrishna, General
      Sanjeeb Kalita, Chief Service Officer, Bharti
                                                                                                                Gautam Borah, Deployment Lead – Business                     Manager - Business Excellence,
      Airtel Ltd, South India
                                                                                                                Transformation, Vodafone India                               Jubilant Organosys Limited
15.15    Refreshments and Networking
                                                                                                          17.30   Close of Day and Down Time for all Attendees

                                                                                                          18.30   Official Process Excellence Awards Ceremony
                                                                                                                  4   Welcome drinks and networking
                                                                                                                  4   Awards announcement for winners and honorary mentions
                                                                                                                  4   Judges feedback
                                                                                                                  4   Official Awards photos and media
                                                                                                                  4   3 course meal and entertainment


        +971 4 364 2975                                    +971 4 363 1938                                    enquiry@iqpc.ae                                     www.processexcellenceindia.com
Main Summit Day 2: 23rd September                                                                                           4 How to keep engagement of your team and the rest of the business: Make sure that a
                                                                                                                                 commitment to Business Excellence is not just a 1 year fad but a sustainable way that
                                                                                                                                 you do business
  08.00         Registration and Networking                                                                                   Sudhir Hasamnis, Divisional Manager Business Excellence - Commercial Vehicles,
                                                                                                                              Tata Motors
  09.00         Official recap of the Awards Ceremony from the Process Excellence
                Network (PEX Network)                                                                          12.15          Achieving excellence in the BPO & ITes industry
                                                                                                                              The BPO and ITes sectors continue to grow and be the dominant force behind the
  09.15         Creating a Service Delivery Model for excellence: Ensuring your organisation wide                             Indian economy. In this session hear insights from some globally recognised BPO and ITes
                processes are standardised, aligned and sustained                                                             providers about their journey to excellence and how Business Excellence is helping to
                4 Creating a sustainable global CoE for the delivery of Business Excellence and Quality:                      carve a competitive advantage on a global scale.
                   What are the successes for different global delivery structures for quality and how do                     4 Carving a competitive advantage: Lean Six Sigma and its importance to the BPO/ITes
                   you make the culture sustainable?                                                                             industry in driving competitive pricing and service provision




                                                                                                            Panel session
                4 Driving performance: Ensuring that business critical processes are standardised,                            4 Creating a client focused delivery model: Moving from cost centred provision to value
                   understood and controlled on a global level for optimum capabilities                                          creation and optimal service delivery
                4 Ensuring that every employee understands the global delivery and process model no                           4 The success stories: An insight into some of the award winning projects from the last
                   matter what role, position or global location                                                                 few years and how you can leverage their best practice to grow and progress your
                4 The challenges to deploying a Business Process Excellence programme within a large                             deployment
                   and complex organisation, and strategies to enable a more sustainable model for                            Confirmed insights from BPOs:
                   change                                                                                                     Rajeev Jain, Director, HP Business Services
                Vineet Sharma, Executive Vice President, Quality & Business Excellence, Max New York Life                     Chandeep Singh, Executive Director Process Excellence, Firstsource Solutions
                Insurance Co Limited                                                                                          Dhaval Gat, CEO, Transgenez
                                                                                                                              Murtaza Poonawala, Head - Business Excellence at State Street Syntel Services Pvt Ltd
  10.00         Insights and reflections from the 2011 Indian Process Excellence Awards Winners
                Following the previous nights awards ceremony, this is your chance to hear exclusive           12.30           Lunch and Networking
                insights and gain a glimpse into the projects from the 2011 winners for India. Through a                       Including informal Industry meet and greet groups – lunch discussions available for
                lively and interactive panel discussion hear:                                                                  participants from the following industry sectors: Financial Services, Manufacturing,
Keynote Panel




                4 Project and programme overviews form the winning companies                                                   Pharmaceuticals, IT, ITes, BPO, Telecommunications, Logistics/supply chain, Energy &
                4 Feedback from the judges on critical success factors and benchmarks                                          Retail.
                4 Leadership insights surrounding how to create a successful Process Excellence
                    programme                                                                                  13.30          Combining Lean Six Sigma with Business Process Management (BPM)
                4 Translating successful projects into real business benefits                                                 In this session discover how to leverage BPM to provide a complete process management
                Chaired by Naresh T Raisinghani, CEO, BMGI India                                                              framework
                Panel to include leadership representation from award winners form each category – to                         Moving from simple improvement projects to seamless process management
                be announced following the official awards ceremony. Attendees are invited to submit                          infrastructure for superior operational excellence and delivery capabilities.
                their questions in advance with a PEX Network member of staff.                                                4 Modelling an end-to-end business process infrastructure for solutions that truly give a
                                                                                                                                  competitive edge
  10.45         Networking and Refreshments                                                                                   4 Leveraging process infrastructures and automation: Bringing processes and information
                Including project board discussions from awards winners and finalists in the exhibition                           onto a common platform for improvement and day-to-day management
                hall. Places will be available for a limited number of attendees to walk through the most                     4 End-to-end customer solutions: Building the ultimate service delivery model through
                successful and innovative projects to date – please sign up upon morning registration.                            process modelling and BPM
                                                                                                                              Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks
  11.30         Creating a Business Excellence Framework: Sustaining process and organisational change
                in the long-term                                                                               14.15          Advanced transformation: Combining IT and Business Process Re-engineering for
                In this session, hear how Tata Motors has integrated their Business Excellence Framework                      sustainable change management
                to ensure that process improvement, quality and change are sustained for the long-term.                       Following the previous BPM session, hear how Deutsche Bank has combined the power of
                You will hear:                                                                                                IT and process improvement for a sustainable transformation approach. Discover how to:
                4 How to drive a sustainable model for complete Business Process Excellence: Moving                           4 Create a holistic approach to BPM: Bringing together Business Process Re-engineering,
                    from short-term wins and quick fix solutions to a long-term improvement business                              BPM and workflow management with IT automation
                    excellence framework                                                                                      4 Create a sustainable business architecture for service delivery
                4 Linking the Business Excellence delivery model with process improvement techniques:                         4 Use BPM and workflow platforms to feed real-time and accurate data into Lean and
                    Connecting the dots to help sustain change and best practice once the initial                                 improvement programmes
                    implementation and step change improvements have been completed                                           Ranganathan Krishnan, Director - Change Management - Finance Service Centre at DBOI
                4 The importance of leadership in driving a complete vision and model for Business                            Global Services Private Limited (Deutsche Bank Group)
                    Excellence: The Tata story and how to engage your leadership


                +971 4 364 2975                                  +971 4 363 1938                                            enquiry@iqpc.ae                                 www.processexcellenceindia.com
15.00    Networking and Refreshments                                                                      13.30 – 17.30
                                                                                                                          Corporate Leaders Boardroom                                          EXCLUSIVE
15.45   Beyond Productivity: Risk Management in Process Transformation                                                                                                                         EXECUTIVE
        4 Solidifying your approach to classic risk management through the application of                 Driving India’s competitive advantage: Inspiring                                      CONTENT
          ‘process based risk management’                                                                 Leadership and Operational Excellence in Indian Business
        4 Bridging the gap between people and process to ensure that process change does
          not leave gaps in performance or adverse risks to the business delivery capabilities
        4 Creating a strategy for strategic risk management: Defining and prioritising critical risk
                                                                                                             EXECUTIVE • EXCLUSIVE •
          based concerns within the business strategy and monitoring how your key processes
          impact these outcomes
                                                                                                                  STRATEGIC
        4 Integrating risk and process/quality management strategies for a next generation                In the past decade India and its businesses have grown
          model for complete Business Excellence                                                          from strength to strength, however in today’s global
        4 Using quantitative analysis to measure levels of tactical and strategic process risk            climate and with the rising costs, how do regional business
        Sumeet Singhal, VP Customer Service, Enterprise Business, Tata Teleservices                       leaders need to adapt to drive a continued competitive
                                                                                                          business model?
16.30   Going end-to-end: Stepping beyond improvement to an end-to-end process and delivery               4 Can productivity and cheaper resource continue to
        framework                                                                                              be a valid proposition for global businesses to continue
        4 What does a true end-to-end process framework look like: What lessons can wider                      to invest in the region and its business sector?
           industries learn from the logistics sector and their experience into complete value            4 With rising GDP and local salaries year on year
           chain management?                                                                                   can cost savings continue to be the driver for local
        4 Strategies for creating flow throughout a complex organisational structure for a true                business?
           approach to end-to-end process delivery: strategies, delivery models, people and               4 What needs to be done to ensure the continued
           tools                                                                                               enhancement of the level of talent in the area?
        4 Addressing the challenges of applying end-to-end process management in an                       4 How can innovation be fostered to ensure that Indian
           organisation where many processes are out of your immediate control and within a                    businesses remain cutting edge?
           decentralised global framework
        Varun Kulshreshtha, Chief Process Officer, Damco                                                  To address these critical leadership issues, the PEX Network
                                                                                                                                                                          Discussion facilitated by:
                                                                                                          invite key business executives to forge a collaborative
17.15    General Session Closing Summary from the PEX Network                                             leadership model with the 2011 Corporate Leaders
                                                                                                                                                                                   Pankaj Aggarwal,
                                                                                                          Boardroom.
                                                                                                                                                                                   Regional CEO/Director,
                                                                                                                                                                                   Indus Towers Limited
                                                                                                          Structured executive discussions will be based around
                                                                                                          how leaders can leverage Business and Operational
                                                                                                                                                                                   Pritash Mathur, COO
                                                                                                          Excellence strategies to become better, faster, quicker
                                                                                                                                                                                   Wealth Management,
                                                                                                          and cheaper…
                                                                                                                                                                                   Credit Suisse
                                                                                                          4 Discussion topic 1: Delivering maximum impact on the
                                                                                                                                                                                   Rajeev Jain, Director, HP
                                                                                                            P&L
                                                                                                                                                                                   Business Services
                                                                                                          4 Discussion topic 2: Prioritising Customer Satisfaction
                                                                                                            and Creating Service Value
                                                                                                                                                                                   Varun Kulshreshtha, Chief
                                                                                                          4 Discussion topic 3: The potential for leveraging Business
                                                                                                                                                                                   Process Officer, Damco
                                                                                                            Process Excellence to drive a competitive market
                                                                                                            proposition
                                                                                                                                                                                   Ranga Rangarajan, MD
                                                                                                          4 Discussion topic 4: Creating a successful Global
                                                                                                                                                                                   - Head of Ops, Nomura
                                                                                                            Delivery Model -What does this look like?
                                                                                                                                                                                   Services India

                                                                                                          Afternoon Meeting Agenda: 12th September                        By Invitation only for CXO and
                                                                                                          13.30: Registration and leader-to-leader networking             Executive leaders – please
     “In today’s ever changing business landscape and the shadow of recession, the Process
Excellence Awards can only gain more prominence. They highlight and recognize the continual               13.45: Introduction to Corporate Leadership Meeting             email Megan James at
efforts of successful organizations who still talk “profit” and “growth”, using innovative cost cutting   agenda and objectives by Megan James, PEX Network               enquire@PEXNetwork.com for
        methods whilst simultaneously boosting efficiencies and delighting their customers.”              14.00 - 17.30: Structured discussions                           more information

        Murtaza Poonawala, Head Business Excellence, State Street Syntel Services Pvt Ltd



        +971 4 364 2975                                     +971 4 363 1938                                 enquiry@iqpc.ae                                     www.processexcellenceindia.com
Brought to you by IQPC’s Global Process Excelllence Network                                           Who Should attend?
Presented by:                                                                                         The Summit is primarily designed as a cross industry opportunity for sharing best practice
                             Website: www.processexcellencenetwork.com                                – inspiring innovation from your peers standardised approaches and biggest success stories. Key
                             Phone: +44(0)207 368 9300                                                attendance is expected from:

                           Become a member of Process Excellence Network and receive                  4 IT & ITes                      4 Manufacturing                   4 Telecommunications
                           complimentary access to resources that will keep you at the                4 Financial Services             4 BPO & KPO providers
                           forefront of industry change. You will receive access to our               4 Retail                         4 Energy
growing library of multi-media presentations from industry leaders, an email newsletter
updating you on new content that has been added, free aggregated news feed from                       Bringing together leaders in Business Process Excellence the 2 days are designed to offer value to
                                                                                                      the following profiles of attendee:
over 1000 global news sources tracking your industry and special member only discounts on
events.                                                                                               C-suite:                                          PEX & Quality titles:
                                                                                                      4 COO                                             4 VP/Head of/Director Quality (Global/
            Become a member here: www.processexcellencenetwork.com/join.cfm                           4 CEO                                                Corporate Quality)
                                                                                                      4 MD                                              4 Head of Business Excellence
                                                                                                      4 General Manager                                 4 Head of Business Transformation
Process Excellence Network                                                                                                                              4 Head of Business Process Re-engineering
                                                                                                      Functional/business lead job titles:              4 Head of Process Excellence
Process Excellence Network; division of http://www.sixsigmaiq.com/about-iqpc.cfm IQPC,                4 Director Global Business Services               4 Head of Organisational Effectiveness
provides access to relevant and timely content for Process Excellence practitioners worldwide.        4 VP Operations                                   4 Head of Lean Six Sigma
Providing critical knowledge on the development of Process Excellence and with over 40,000            4 Head of Manufacturing                           4 MBB
global members, we provide the forum where key industry experts and organizations share their                                                           4 BB
experience, knowledge and tools, and your practitioner peers connect with one another all over
the world.
                                                                                                      Previous companies attending IQPC’s Global Process Excellence
With over 13 year’s of Process Excellence globally, the Lean Six Sigma & Process Improvement
Summit India forms part of IQPC’s Global Summit & Awards Series.
                                                                                                      Summits include:
                                                                                                      ABB Ltd                  CAT                      HP                        SCA Packaging
With our renowned history for quality face-to-face events, the Summit is guaranteed to providing      Alcatel Lucent           Coca Cola                HSBC                      Shell
you with a unique forum to benchmark and share best practices with your global and local
peers. Focusing on enabling leaders to optimise revenue, customer satisfaction, innovation and
                                                                                                      Alstom Power             Credit Suisse            ICICI                     SKF
productivity through a culture of Business Excellence you’ll be able to refine your approach for      Amazon                   Danone                   JP Morgan                 Statoil
optimal business results.                                                                             American Express         Dell                     Keybank                   TATA Industries
                                                                                                      ASDA                     Deutsche Post/           Lockheed Martin           Telefonica
Our history and feedback from the community speaks for itself:                                        Astrazeneca              DHL                      Lufthansa                 Tesco
                                                                                                      AT&T                     Diageo                   Merck                     Toyota
Tony Morgan, IBM - “Excellent group of speakers with lots of energy. Will be of great help, support   Aviva                    EADs                     Mearsk Line               UBS
with our Lean Six Sigma Journey”                                                                      AXA                      Ecolab                   Morningstar               Unicredit
                                                                                                      Avery Dennison           EFQM                     Motorola                  Unilever
Stephen Curliffe, GMC - “I have always gone away knowing I have learned something, been
inspired and re-energised”                                                                            Bank of America          Eriksson                 National Australia        United Health
                                                                                                      Bank of New York         Firstsource              Bank                      Group
Alex Buetow, Arqiva - “Enjoyable, informative and I leave with ideas to act upon!”                    Mellon                   Solutions                Nestle                    UPS
                                                                                                      Barclaycard              France Telecom           Nissan                    US Navy
Caroline Holyhead, Bank of New York Mellon - “You are not alone, the challenges you face have         Barclays                 GE Consumer              Nokia Siemens             Virgin Media
been faced before! This event helps you find some possible answers!”
                                                                                                      Best Buy                 Finance                  Novartis                  Vodafone
                                                                                                      BMW                      General Motors           Pfizer                    Volvo
                                                                                                      BP                       GKN                      P&G                       Wells Fargo
                                                                                                      British Airways          Glaxo Smith Kline        Reliance Industries       Whirlpool
                                                                                                      Carphone                 Google                   Raytheon                  Xerox
                                                                                                      Warehouse                Heinz                    Renault                   Zurich Insurance


       +971 4 364 2975                                    +971 4 363 1938                               enquiry@iqpc.ae                                    www.processexcellenceindia.com
SPONSORS AND PARTNERS                                                                                             Exhibitors

Knowledge Partners                                                                                                                       LSSE
                                                                                                                                         Website: www.LeanSixSigmaExperts.com
                                          BMGI India                                                                                     LSSE – Lean Six Sigma Experts are your one stop shop for all your Lean, Six Sigma
                                          Website: www.bmgindia.com                                                                      and other Continuous Improvement needs. Apart from Lean Six Sigma Training
                                          Breakthrough Management Group International (BMGI), a global            and Consulting, LSSE offers Recruiting Services for hiring Lean Six Sigma professionals and Custom
                                          consulting firm, partners organizations transform their business        Software solutions to support your Continuous Improvement journey. LSSE guarantees all of their services
                                          performance with a strong focus on delivering results. BMGI enables     unconditionally. No matter where your organization is in the Continuous Improvement journey, LSSE
  UNLOCKING POTENTIAL. DELIVERING RESULTS businesses solve innovation, strategic, process and organizational      offers solutions to take your organization to the next level.
transformation problems. Headquartered in the US, BMGI has developed a loyal clientele that today
exceeds 200 active clients comprising more than 400 engagements delivered by about 200 full-time                  General Enquires Contact Details
consultants spread across offices across the globe. BMGI has partnered with organizations in various              Lean Six Sigma Experts Corp.
stages of their business life cycles and has delivered cumulative benefits to its clients worth several billion   7126 West Alaska Drive, #135, Lakewood, CO 80226, 720-945-9891
dollars with an ROI of 5:1 to 20:1. In India, BMGI is located in Mumbai. BMGI’s clients are leading Fortune       General Enquires: info@leansixsigmaexperts.com
1000 Global companies and leading Indian companies from diverse industries such as financial services,            Consulting: consulting@leansixsigmaexperts.com
IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical, textiles,          Training: training@leansixsigmaexperts.com
biotechnology, healthcare & energy. Some of BMGI’s global clients include Hitachi, Siemens, Philips,              Recruiting: recruiting@leansixsigmaexperts.com
Unilever, DeBeers, Avis Budget Group, TNT Express, General Dynamics to name a few. In India, BMGI has             Software: software@leansixsigmaexperts.com
worked with clients including amongst others Asian Paints, Glaxo, Apollo Tyres, ITC, Kingfisher, Yes Bank
and Sudarshan Chemicals.                                                                                                                        Minitab
                                                                                                                                                Website: www.Minitab.com
                              Global 360                                                                                                        Minitab is the leading provider of quality improvement software. Our
                              Website: www.global360.com                                                          flagship product - Minitab® Statistical Software – has been used to implement virtually every major
                              Global 360 helps organizations to better manage processes today and                 Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab™ for process
                              make improvements for tomorrow. Our document- and case-based                        management, as well as world class training and software customization.
process management solutions have helped more than 2,000 customers reduce paper, automate
processes, and empower individuals to truly change how work gets done. Providing the industry’s first                                 TBM Consulting Group
persona-based BPMS, Global 360 delivers intuitive and configurable user applications out-of-the-box                                   Website: www.tbmcg.com
that maximize productivity while reducing development time and costs. As a BPM market leader on the                                   TBM Consulting Group is the leading provider of Lean Sigma® consulting and
Microsoft platform, our products enable customers to leverage and extend their Microsoft investments                                  training services in North and South America, Europe, and Asia. Headquartered in
in SharePoint, SQL, Visio and Office.                                                                             Durham, NC, the company’s mission is helping manufacturers and service industry businesses create a
                                                                                                                  competitive advantage to generate significant growth in sales and earnings. TBM provides the strategic
                                                                                                                  direction and the hands-on implementation to guide cultural and organizational transformation. Learn
Magazine Partner:                                                                                                 more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535.

                                                                                                                  Endorsing Association:



http://www.outsourcemagazine.co.uk/
                                                                                                                  http://www.qcin.org/                               http://www.lassib.org
FREE SUBSCRITPION TO OUTSOURCE MAGAZINE NOW AVAILABLE:

Outsource magazine has been an indispensable resource providing news, views, analysis and thought-                Media parnters:
leadership for the global outsourcing community since 2005.

Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools,
                                                                                                                                               excellence                               BP GROUP
including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers,                                                                              BY PROFESSIONALS FOR PROFESSIONALS
                                                                                                                                     O N L I N E
shakers and decision-makers at the heart of the outsourcing space.                                                                                                                                         www.bpgroup.org


Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and
unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective
on outsourcing across sectors, verticals and geographies.

To apply for a free print and/or digital subscription to Outsource magazine simply click here:
http://www.outsourcemagazine.co.uk/free-subscription



        +971 4 364 2975                                           +971 4 363 1938                                    enquiry@iqpc.ae                                      www.processexcellenceindia.com
Lean & Six Sigma India

More Related Content

What's hot (6)

Accelerating It Migration Success With A Rock Solid Hp And Red Hat Enterprise...
Accelerating It Migration Success With A Rock Solid Hp And Red Hat Enterprise...Accelerating It Migration Success With A Rock Solid Hp And Red Hat Enterprise...
Accelerating It Migration Success With A Rock Solid Hp And Red Hat Enterprise...
 
PS Culture Matters Corporate Brochure
PS Culture Matters Corporate BrochurePS Culture Matters Corporate Brochure
PS Culture Matters Corporate Brochure
 
Colin rudd-business-integration-and-value
Colin rudd-business-integration-and-valueColin rudd-business-integration-and-value
Colin rudd-business-integration-and-value
 
5 tips (2013 feb) la dr
5 tips (2013 feb) la dr5 tips (2013 feb) la dr
5 tips (2013 feb) la dr
 
NAVY NEWS
NAVY NEWSNAVY NEWS
NAVY NEWS
 
Mci Sustainability Report 2011 Creatingvalue.Ashx
Mci Sustainability Report 2011 Creatingvalue.AshxMci Sustainability Report 2011 Creatingvalue.Ashx
Mci Sustainability Report 2011 Creatingvalue.Ashx
 

Similar to Lean & Six Sigma India

Enterprise Transformation Services Brochure
Enterprise Transformation Services BrochureEnterprise Transformation Services Brochure
Enterprise Transformation Services Brochure
Semalytix
 
Realise Business Consulting
Realise Business ConsultingRealise Business Consulting
Realise Business Consulting
Jenny Kerswill
 
Ariba Knowledge Nuggets: Technology Alone is not a Silver Bullet
Ariba Knowledge Nuggets: Technology Alone is not a Silver BulletAriba Knowledge Nuggets: Technology Alone is not a Silver Bullet
Ariba Knowledge Nuggets: Technology Alone is not a Silver Bullet
SAP Ariba
 
Leading Licensing Practices for Technology Solutions
Leading Licensing Practices for Technology SolutionsLeading Licensing Practices for Technology Solutions
Leading Licensing Practices for Technology Solutions
Flexera
 
Yash corporate profile
Yash corporate profileYash corporate profile
Yash corporate profile
sdk1234
 

Similar to Lean & Six Sigma India (20)

14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit
 
14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit
 
14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit14th Annual Asian Lean Six Sigma And Process Improvement Summit
14th Annual Asian Lean Six Sigma And Process Improvement Summit
 
NuStratis Brochure
NuStratis BrochureNuStratis Brochure
NuStratis Brochure
 
Enterprise Transformation Services Brochure
Enterprise Transformation Services BrochureEnterprise Transformation Services Brochure
Enterprise Transformation Services Brochure
 
!Newman 2011 Fall Focus Sustainable Supply Chain V Fx
!Newman 2011 Fall Focus Sustainable Supply Chain V Fx!Newman 2011 Fall Focus Sustainable Supply Chain V Fx
!Newman 2011 Fall Focus Sustainable Supply Chain V Fx
 
Lean Management
Lean ManagementLean Management
Lean Management
 
Realise Business Consulting
Realise Business ConsultingRealise Business Consulting
Realise Business Consulting
 
Organisational Performance with VSC Growth
Organisational Performance with VSC GrowthOrganisational Performance with VSC Growth
Organisational Performance with VSC Growth
 
Manex Corporate Overview
Manex Corporate OverviewManex Corporate Overview
Manex Corporate Overview
 
DFA Trifold Brochure
DFA Trifold BrochureDFA Trifold Brochure
DFA Trifold Brochure
 
Quality Core
Quality CoreQuality Core
Quality Core
 
Iccm Solutions E Brochure 2012
Iccm Solutions E Brochure 2012Iccm Solutions E Brochure 2012
Iccm Solutions E Brochure 2012
 
Ariba Knowledge Nuggets: Technology Alone is not a Silver Bullet
Ariba Knowledge Nuggets: Technology Alone is not a Silver BulletAriba Knowledge Nuggets: Technology Alone is not a Silver Bullet
Ariba Knowledge Nuggets: Technology Alone is not a Silver Bullet
 
Caroline R A
Caroline R ACaroline R A
Caroline R A
 
Profit Through Process Show Guide
Profit Through Process Show GuideProfit Through Process Show Guide
Profit Through Process Show Guide
 
Business Results: Get there faster with SOA Governance
Business Results:  Get there faster with SOA GovernanceBusiness Results:  Get there faster with SOA Governance
Business Results: Get there faster with SOA Governance
 
Leading Licensing Practices for Technology Solutions
Leading Licensing Practices for Technology SolutionsLeading Licensing Practices for Technology Solutions
Leading Licensing Practices for Technology Solutions
 
Business Excellence And Innovation Methods Training Program
Business Excellence And Innovation Methods Training ProgramBusiness Excellence And Innovation Methods Training Program
Business Excellence And Innovation Methods Training Program
 
Yash corporate profile
Yash corporate profileYash corporate profile
Yash corporate profile
 

More from mjames1

More from mjames1 (12)

Driving The Acceptance Of Change - German
Driving The Acceptance Of Change - GermanDriving The Acceptance Of Change - German
Driving The Acceptance Of Change - German
 
DfSS Webinar Part 2: Delivering better ROI on DFSS Projects
DfSS Webinar Part 2: Delivering better ROI on DFSS ProjectsDfSS Webinar Part 2: Delivering better ROI on DFSS Projects
DfSS Webinar Part 2: Delivering better ROI on DFSS Projects
 
DfSS Webinar Part 1: An Introduction to DFSS
DfSS Webinar Part 1: An Introduction to DFSSDfSS Webinar Part 1: An Introduction to DFSS
DfSS Webinar Part 1: An Introduction to DFSS
 
Perfecting Strategy Execution Webinar Pdf
Perfecting Strategy Execution Webinar PdfPerfecting Strategy Execution Webinar Pdf
Perfecting Strategy Execution Webinar Pdf
 
Photos And Feedack From Innovation Workshop In Dusseldorf
Photos And Feedack From Innovation Workshop In DusseldorfPhotos And Feedack From Innovation Workshop In Dusseldorf
Photos And Feedack From Innovation Workshop In Dusseldorf
 
Adaptive And Innovative Team Exercise In Action
Adaptive And Innovative Team Exercise In ActionAdaptive And Innovative Team Exercise In Action
Adaptive And Innovative Team Exercise In Action
 
Innovation And Design Tools Class Storyboard Small
Innovation And Design Tools Class Storyboard SmallInnovation And Design Tools Class Storyboard Small
Innovation And Design Tools Class Storyboard Small
 
An Introduction To Lean Six Sigma In Russian
An Introduction To Lean Six Sigma In RussianAn Introduction To Lean Six Sigma In Russian
An Introduction To Lean Six Sigma In Russian
 
Pex Week Newsletter
Pex Week NewsletterPex Week Newsletter
Pex Week Newsletter
 
BPM Leaders Meeting
BPM Leaders MeetingBPM Leaders Meeting
BPM Leaders Meeting
 
Profit Through Process Week Europe Show Guide Final
Profit Through Process Week Europe Show Guide FinalProfit Through Process Week Europe Show Guide Final
Profit Through Process Week Europe Show Guide Final
 
Profit Through Process Show Guide
Profit Through Process Show GuideProfit Through Process Show Guide
Profit Through Process Show Guide
 

Recently uploaded

#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
drm1699
 
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Aurelien Domont, MBA
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
CaitlinCummins3
 
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
prakheeshc
 
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
ogawka
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
Khaled Al Awadi
 

Recently uploaded (20)

Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdf
 
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
#Mtp-Kit Prices » Qatar. Doha (+27737758557) Abortion Pills For Sale In Doha,...
 
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
 
Navigating Tax Season with Confidence Streamlines CPA Firms
Navigating Tax Season with Confidence Streamlines CPA FirmsNavigating Tax Season with Confidence Streamlines CPA Firms
Navigating Tax Season with Confidence Streamlines CPA Firms
 
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...
 
Presentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelledPresentation4 (2) survey responses clearly labelled
Presentation4 (2) survey responses clearly labelled
 
Elevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO ServicesElevate Your Online Presence with SEO Services
Elevate Your Online Presence with SEO Services
 
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
 
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
A BUSINESS PROPOSAL FOR SLAUGHTER HOUSE WASTE MANAGEMENT IN MYSORE MUNICIPAL ...
 
Should Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their BookkeepingShould Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their Bookkeeping
 
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
如何办理(SUT毕业证书)斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证
 
stock price prediction using machine learning
stock price prediction using machine learningstock price prediction using machine learning
stock price prediction using machine learning
 
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deckPitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deck
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase   17 May  2024  Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
 
South Africa's 10 Most Influential CIOs to Watch.pdf
South Africa's 10 Most Influential CIOs to Watch.pdfSouth Africa's 10 Most Influential CIOs to Watch.pdf
South Africa's 10 Most Influential CIOs to Watch.pdf
 
tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)
 
Goal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptx
Goal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptxGoal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptx
Goal Presentation_NEW EMPLOYEE_NETAPS FOUNDATION.pptx
 
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
 
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
Pay after result spell caster (,$+27834335081)@ bring back lost lover same da...
 
Home Furnishings Ecommerce Platform Short Pitch 2024
Home Furnishings Ecommerce Platform Short Pitch 2024Home Furnishings Ecommerce Platform Short Pitch 2024
Home Furnishings Ecommerce Platform Short Pitch 2024
 

Lean & Six Sigma India

  • 1. Introducing the inaugural: Part of PEX Network’s Global Summit & Awards Series • The original Lean Six Sigma Event Series • Over 13 years of premium corporate events experience • 40,000+ global community members “PEX Network conferences are a must attend for all those passionate about driving excellence in organizations. Be there if you want to know what’s latest in the domain of process excellence and innovation” Debashis Sarkar, Asia’s Lean Service Pioneer and Author of Lean for Register Service Organizations before 8 August to Featuring the Global Process Excellence Awards – India save up to US $100 22nd & 23rd September 2011 • The LaLiT Hotel, New Delhi, India Maximise critical service delivery at optimal cost through embedding sustainable strategies for Business Process Excellence This premier Summit will help senior business leaders in Quality, Business Opening Leadership Keynote: Su Excellence and Operations to: m V. Vaidyanathan, m Vice Chairman and MD, it ✔ Embed a sustainable Lean Culture: Driving engagement for Quality & Process Ex Improvement at all levels of the organisation Future Capital Holdings cl us ✔ Create an organisation-wide model for complete Business Excellence, process iv standardisation and service delivery Unique Summit Features: es ✔ Leverage advanced business and process analytics to drive improved business ✔ Corporate Leaders Boardroom: Dedicated invite only executive intelligence, reduce risk and increase value-add discussions on the importance of Business Excellence in driving ✔ Transition from project based improvements to an end-to-end Business Process competitive advantage for Indian business Management framework supported by IT frameworks and process improvement ✔ Global to Local: Providing a global benchmark for Lean, Six ✔ Move past pure productivity gains to forge a competitive proposition for growth, Sigma & Business Process Excellence from across the PEX innovation and value creation network Community CONFIRMED GLOBAL AND REGIONAL THOUGHT LEADERSHIP FROM 30 PIONEERIND COMPANIES: Tata Motors Motorola Bharat Petroleum State Street Syntel Tata Telecom Max New York Life Bharti Airtel Ltd Quality Council India Corporation Services Pvt Infrastructure Insurance Co Ltd Nokia Siemens Networks Damco Vodafone India Jubilant Organosys Ltd Deutsche Bank BMGI Aditya Birla Corporation Avery Dennison Firstsource Solutions Barclays Idea Cellular LASSIB Indus Towers HP Business Services Bank of America Transgenez Tata Teleservices Knowledge Partners: Presented by: A division of: For more information or to register +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 2. ANNOUNCING THE PROCESS PROCESS EXCELLENCE EXCELLENCE AWARDS – INDIA! WEEK COMES TO INDIA Want to find out how you measure up against the global FOR 2011 process improvement flagships? The Process Excellence Networks annual awards program, now open for India, is the perfect opportunity. Entrants will be judged by a regional and global judging panel using the Dear Business Excellence professional, established program and project judging criteria to benchmark the best of the best in Indian Lean, Six Sigma, BPM and Quality deployments. I’m excited to launch the first dedicated PEX Network Process Excellence Week for the Indian community and I hope you will be able to join us. Categories for entry include: • Best Process Improvement Project in Service & Transaction Focusing on the critical development of Lean, Six Sigma & Business Process Excellence, • Best Process Improvement Project in Manufacturing the meeting is tailored directly to meet the growing quality improvement and business • Best Process Improvement Programme process excellence needs for you and your regional colleagues. As you will know, the need for heightened quality and service delivery is becoming Log onto the awards website to discover how you can enter the Global Process Excellence ever more critical as India competes on a global scale. With cost economies becoming Awards - India and read feedback from our global 2011 finalists less and less by the day, carving a competitive value and delivery framework is non www.processexcellenceindia.com/awards negotiable. Those that do, will grow and excel, and others will be left behind. The question is – how is your organisation positioned for excellence? Bringing together local businesses and global corporates operating locally, over the 8y 12g 22p 22p course of two jam-packed days of learning, benchmarking and networking you’ll able to Jul u A Se Se refine and develop your own Business Excellence model: Submission Shortlisted Finalists Interviews with shortlisted finalists: Awards Ceremony • Benchmark your Business Process Excellence deployment approach against a global Deadline Announced 10am – 5pm. Full schedule will be & Networking: standard for excellence through the awards program and global leadership insights confirmed upon release of the 6.30pm – 9.30pm • Be inspired and stretch your horizons with insights from leading companies in each of awards shortlist. the key industry sectors: Finance, BPO, IT/ITes, Manufacturing, Energy and Telecoms • Evaluate critical progressions in the industry: Garner strategies to move beyond pure For information on the global awards series visit www.processexcellenceawards.co.uk. step-change projects to a sustainable business excellence and quality framework For advice on awards applications email our awards team on awards@iqpc.co.uk Regional judges include: Global judges represented include: This is your chance to harness world-class strategies for excellence and to really stretch your horizons for a quality deployment approach. Debashis Sarkar, Global Champion & Pankaj Aggarwal, Regional CEO/ Head (Asia-Pacific) at Avery Dennison Director, Indus Towers Limited Look forward to seeing you in September. P.S: Sign receive 10 up today Murtaza Poonawala, Head - Business 0 USD di to scount on Excellence, State Street Syntel Services Kind Regards top of you r conferen Pvt Ltd Roger Cliffe, Former Director Quality, Megan James ce pass. Vodafone Sri Badrinath Balakrishna, General Executive Director – Process Excellence Week Global Series Manager - Business Excellence at Jubilant Organosys Limited Make Process Excellence part of your team Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens and personal development. Networks All attendees to the Lean Six Sigma & Process Improvement Jacob Jacob, Head Quality and Open Summit India receive a formal certificate of attendance. Source Strategy - Motorola Solutions +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 3. Main Summit Day 1: 22nd September 2011 4 Defining and delivering on the critical elements to a competitive business model: Balancing cost out and efficiency with excellence in customer service and innovation 4 What will define the flagship businesses of India over the next 5 years? And how will 07.00 Registration and Networking your organisation fit into that picture Interactive meet and greet will commence at 8.00am in the exhibition hall. Participants Avik Mitra, Advisor, National Board for Quality Promotion QCI are requested to bring a selection of business cards for the facilitated networking exercise and to register before 8.00am if they would like to partake. 10.30 Refreshments and Networking 11.15 Introducing the PI Visionary Council to India Early Starters Breakfast – Beginners guide to Lean Six Sigma 4 Global Quality and Process Excellence trends: How is the application of Lean Six Sigma Designed for those in the 0-3 year Attendees will hear best practice and join expected to evolve over the next 5 years? deployment period, this highly interactive deployment discussions with experienced 4 Global/local quality structures: Strategies for connecting the dots between global Global Leadership Panel interactive breakfast will walk you Lean Six Sigma leaders on the following topics: quality initiatives for joined-up transformation through the critical deployment 4 Ensuring that your Process Excellence programmes are delivering on critical business Topic 1: Why do Lean Six Sigma? The personal and actions needed to truly get needs: Setting the benchmark for global excellence business justification best results from your process 4 How does India need to position itself through Business Process Excellence in the global excellence deployment. Topic 2: Getting initial leadership buy-in and economy? creating a Lean culture Panel Chaired by: Kunjum Mahan, Head of Quality, Topic 3: Getting the most from the basic tools Pavan Kota, President, Lean and Six Sigma International Board (LASSIB) Bharat Petroleum Corporation and techniques Confirmed leadership from: Viral Chhaya, VP Quality & Change Delivery, BA Continuum India Pvt. Ltd (A nonbank Topic 4: Building the right resource and delivery subsidiary of Bank of America) team for L6S Pankaj Aggarwal, Regional Director, Indus Towers Limited & Global Judge for the Process Maximum 35 spaces available – to reserve your complimentary place in Excellence Awards advance or request further information contact enquiry@iqpc.ae Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays Rajshekhar Metgud, Programme Head for Business Transformation, Vodafone India 08.30 Introduction and Welcome from IQPC - Process Excellence Network (PEX Network) 12.00 Creating a culture of continuous improvement: Creating and sustaining engagement at The State of the Industry: Global Trends and Perspectives from the Community all 3 levels of the organisation This presentation will address how excellence is embedded at all levels in an organisation 08.45 Summit overview and industry analysis through a framework for excellence. Drawing from experiences at Aditya Birla, the Naresh T Raisinghani, CEO, BMGI India presentation will focus on building environments through leadership engagement, bringing process focus through cross functional orientation at middle levels, and 09.00 Defining Quality: What does a true Quality approach look like? energising grass root levels through building ownership and institutionalising Continuous V. Vaidyanathan, Vice Chairman and MD, Future Capital Holdings Improvement culture. Learn from a successful business and how they addressed the 3 core levels of engagement: OPENING LEADERSHIP Mr. V. Vaidyanathan joined Future Capital Holdings as the Vice Chairman and Managing Director in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s 4 Level 1: Keeping leadership engagement Retail Banking Business since its inception in 2000, till 2009. The Retail banking business was a key driver 4 Level 2: Driving middle management (stakeholder buy-in) KEYNOTE: to help transition ICICI from a Domestic Financial Institution to a Commercial Bank. The business built 4 Level 3: Driving engagement for Lean Six Sigma at a grass routes level included 1400 branches, retail deposits, mortgages, other consumer loans, SME and Rural Banking. Sridharan Jayram, President (WCM), Aditya Birla Group His contribution has won him many recognitions and awards in the banking industry, domestically and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD and CEO, where he led company to profitability. He was earlier the chairman of ICICI Home Finance 12.45 Lunch & Networking Company, and served on the boards of ICICI Lombard General Insurance, and CIBIL, India’s first Including lunch discussion and sharing groups for Level 1,2 & 3 of engagement (as credit bureau. He worked with Citibank India from 1990 to 2000. He is an alumnus of Birla Institute of outlined in pre-lunch session). Discussion groups will be limited to 10 participants per level Technology and Harvard Business School. – attendees are requested to sign-up upon registration in the morning. Introduced by: Debashis Sarkar, Global Champion and Head (APAC), Avery Dennison 09.45 Creating a competitive edge for India: The role of quality and process management in a changing economy 4 Addressing the importance of Lean Six Sigma & Process Improvement in developing a better, faster and more productive Indian business landscape 4 Linking Lean Six Sigma with existing quality management systems: Creating a joined-up framework for excellence across your business +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 4. Select one session from each time slot 16.00 New frontiers for Lean: Applying Lean for service INNOVATION FOCUS GROUP Engaging and inspiring day-to-day process Plenary Thought Leadership Sessions OR Specialist Interactive Focus Groups 4 Old tools, new context: Understand how and operational innovation to apply Lean in a non manufacturing 4 Going beyond basic improvement 13:45 Session open for sponsorship - CUSTOMER EXPERIENCE FOCUS GROUP site to drive out complexity, waste and techniques to revolutionise day-to-day email sponsorship@iqpc.co.uk for more Using statistical analysis to better deliver defects business improvements and inspire the details and opportunities. optimal customer experience and drive a 4 How do you customise the traditional business in new ways of thinking competitive business model tools within a service context to 4 Harnessing process innovation from all 4 Using scientific methods of Six Sigma and complement your Six Sigma programme? areas of the business: Creating a quality VOC to capture and analyse specific An insight into specific Lean tool culture and framework that encourages client needs: Understanding what truly application examples responsibility for process and operational drives customer satisfaction 4 Lessons from Lean implementation: How improvements from every section of your 4 Matching back your internal processes to get the best results quickly from Lean business and the impact these have on the within the service environment 4 Adapting Kaizens, quick time improvement customer experience Debashis Sarkar, Author of “Lean for and quality circle approaches to your own 4 Creating a Process framework Service Organisations and Offices (ASQ business and cultural framework to speed to optimise customer Press)” and Global Champion & Head up the process innovation process and experience and service delivery (APAC), Avery Dennison ensure your entire organisation is Dhaval Gat, CEO, Transgenez involved Biren Vora, VP Quality, Ideas 14.30 “Enriching the lives of millions”: Creating BENCHMARKING ASSESSMENT Cellular Customer Centricity through Business Process Where are you on the journey? The Lean Six 16.00 LEAN FOR SERVICES IN PRACTICE Project categorisation and prioritisation for Excellence Sigma Capability Maturity Model FAST Forward: A different approach to Lean maximum business impact: Ensuring you In this presentation hear how Bharti Airtel This session will look at the key maturity levels Six Sigma Deployment deliver to the business are delivering on their core brand value within the Lean Six Sigma Maturity Model, Lean is often seen in manufacturing but how 4 Systematic techniques for prioritising your “Enriching the lives of millions” through a what world-class looks like and how the next can it be applied within a global business Lean Six Sigma project pipeline to ensure strategic customer experience programme, generation of process/quality professionals services environment to make quick changes you are working on improvements that will delivered through the bedrock of Quality are evolving their approach. and give accountability to all levels of the add maximum value to the business Management. business? This session builds on the Lean 4 Strategies for ensuring you are linking 4 Building a culture around the customer: Moving from a pure tool approach to a wider service model to give a real example of how improvement projects with the critical Creating a framework for processes, performance framework session attendees Lean service can drive growth, agility and business strategy and transformation systems and people that is designed to will be able to benchmark where you are on competitiveness in the service environment. objectives: Balancing short term deliver optimal value to the customer the maturity model and what you need to do 4 What is FAST Forward and how is it quick wins with long-term business 4 Working from the customer needs and to close the gap. different to the standard Lean and Six transformation activities values backwards: Starting with the end Part 1: Outline of the Lean Six Sigma maturity Sigma Approach? 4 Ensuring correct project categorisations: service delivery and performance in mind matrix 4 Driving the deployment and effective How to best spread and allocate your 4 From strategy to operational reality: Part 2: Working group for attendees to assess utilisation of the FAST Forward continuous Business Excellence resource in line with Cascading top level brand values into their own maturity level improvement methodology to deliver specific project needs and individual day-to-day operational principles Part 3: Defining improvement strategies and significant operational improvement and development 4 Delivering excellent customer experience, next steps to increase your maturity financial benefits across Vodafone 4 Defining your project approach: When to every time: How to meet customer Soumen Bhattacharyya, Corporate 4 Coaching and developing local Business use Lean and when to use Six Sigma for expectations in a complex consumer TQM Head, Tata Telecom Improvement teams to enable them to maximum project results market of over 300 million customers Infrastructure be self sufficient in FAST Forward Sri Badrinath Balakrishna, General Sanjeeb Kalita, Chief Service Officer, Bharti Gautam Borah, Deployment Lead – Business Manager - Business Excellence, Airtel Ltd, South India Transformation, Vodafone India Jubilant Organosys Limited 15.15 Refreshments and Networking 17.30 Close of Day and Down Time for all Attendees 18.30 Official Process Excellence Awards Ceremony 4 Welcome drinks and networking 4 Awards announcement for winners and honorary mentions 4 Judges feedback 4 Official Awards photos and media 4 3 course meal and entertainment +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 5. Main Summit Day 2: 23rd September 4 How to keep engagement of your team and the rest of the business: Make sure that a commitment to Business Excellence is not just a 1 year fad but a sustainable way that you do business 08.00 Registration and Networking Sudhir Hasamnis, Divisional Manager Business Excellence - Commercial Vehicles, Tata Motors 09.00 Official recap of the Awards Ceremony from the Process Excellence Network (PEX Network) 12.15 Achieving excellence in the BPO & ITes industry The BPO and ITes sectors continue to grow and be the dominant force behind the 09.15 Creating a Service Delivery Model for excellence: Ensuring your organisation wide Indian economy. In this session hear insights from some globally recognised BPO and ITes processes are standardised, aligned and sustained providers about their journey to excellence and how Business Excellence is helping to 4 Creating a sustainable global CoE for the delivery of Business Excellence and Quality: carve a competitive advantage on a global scale. What are the successes for different global delivery structures for quality and how do 4 Carving a competitive advantage: Lean Six Sigma and its importance to the BPO/ITes you make the culture sustainable? industry in driving competitive pricing and service provision Panel session 4 Driving performance: Ensuring that business critical processes are standardised, 4 Creating a client focused delivery model: Moving from cost centred provision to value understood and controlled on a global level for optimum capabilities creation and optimal service delivery 4 Ensuring that every employee understands the global delivery and process model no 4 The success stories: An insight into some of the award winning projects from the last matter what role, position or global location few years and how you can leverage their best practice to grow and progress your 4 The challenges to deploying a Business Process Excellence programme within a large deployment and complex organisation, and strategies to enable a more sustainable model for Confirmed insights from BPOs: change Rajeev Jain, Director, HP Business Services Vineet Sharma, Executive Vice President, Quality & Business Excellence, Max New York Life Chandeep Singh, Executive Director Process Excellence, Firstsource Solutions Insurance Co Limited Dhaval Gat, CEO, Transgenez Murtaza Poonawala, Head - Business Excellence at State Street Syntel Services Pvt Ltd 10.00 Insights and reflections from the 2011 Indian Process Excellence Awards Winners Following the previous nights awards ceremony, this is your chance to hear exclusive 12.30 Lunch and Networking insights and gain a glimpse into the projects from the 2011 winners for India. Through a Including informal Industry meet and greet groups – lunch discussions available for lively and interactive panel discussion hear: participants from the following industry sectors: Financial Services, Manufacturing, Keynote Panel 4 Project and programme overviews form the winning companies Pharmaceuticals, IT, ITes, BPO, Telecommunications, Logistics/supply chain, Energy & 4 Feedback from the judges on critical success factors and benchmarks Retail. 4 Leadership insights surrounding how to create a successful Process Excellence programme 13.30 Combining Lean Six Sigma with Business Process Management (BPM) 4 Translating successful projects into real business benefits In this session discover how to leverage BPM to provide a complete process management Chaired by Naresh T Raisinghani, CEO, BMGI India framework Panel to include leadership representation from award winners form each category – to Moving from simple improvement projects to seamless process management be announced following the official awards ceremony. Attendees are invited to submit infrastructure for superior operational excellence and delivery capabilities. their questions in advance with a PEX Network member of staff. 4 Modelling an end-to-end business process infrastructure for solutions that truly give a competitive edge 10.45 Networking and Refreshments 4 Leveraging process infrastructures and automation: Bringing processes and information Including project board discussions from awards winners and finalists in the exhibition onto a common platform for improvement and day-to-day management hall. Places will be available for a limited number of attendees to walk through the most 4 End-to-end customer solutions: Building the ultimate service delivery model through successful and innovative projects to date – please sign up upon morning registration. process modelling and BPM Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks 11.30 Creating a Business Excellence Framework: Sustaining process and organisational change in the long-term 14.15 Advanced transformation: Combining IT and Business Process Re-engineering for In this session, hear how Tata Motors has integrated their Business Excellence Framework sustainable change management to ensure that process improvement, quality and change are sustained for the long-term. Following the previous BPM session, hear how Deutsche Bank has combined the power of You will hear: IT and process improvement for a sustainable transformation approach. Discover how to: 4 How to drive a sustainable model for complete Business Process Excellence: Moving 4 Create a holistic approach to BPM: Bringing together Business Process Re-engineering, from short-term wins and quick fix solutions to a long-term improvement business BPM and workflow management with IT automation excellence framework 4 Create a sustainable business architecture for service delivery 4 Linking the Business Excellence delivery model with process improvement techniques: 4 Use BPM and workflow platforms to feed real-time and accurate data into Lean and Connecting the dots to help sustain change and best practice once the initial improvement programmes implementation and step change improvements have been completed Ranganathan Krishnan, Director - Change Management - Finance Service Centre at DBOI 4 The importance of leadership in driving a complete vision and model for Business Global Services Private Limited (Deutsche Bank Group) Excellence: The Tata story and how to engage your leadership +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 6. 15.00 Networking and Refreshments 13.30 – 17.30 Corporate Leaders Boardroom EXCLUSIVE 15.45 Beyond Productivity: Risk Management in Process Transformation EXECUTIVE 4 Solidifying your approach to classic risk management through the application of Driving India’s competitive advantage: Inspiring CONTENT ‘process based risk management’ Leadership and Operational Excellence in Indian Business 4 Bridging the gap between people and process to ensure that process change does not leave gaps in performance or adverse risks to the business delivery capabilities 4 Creating a strategy for strategic risk management: Defining and prioritising critical risk EXECUTIVE • EXCLUSIVE • based concerns within the business strategy and monitoring how your key processes impact these outcomes STRATEGIC 4 Integrating risk and process/quality management strategies for a next generation In the past decade India and its businesses have grown model for complete Business Excellence from strength to strength, however in today’s global 4 Using quantitative analysis to measure levels of tactical and strategic process risk climate and with the rising costs, how do regional business Sumeet Singhal, VP Customer Service, Enterprise Business, Tata Teleservices leaders need to adapt to drive a continued competitive business model? 16.30 Going end-to-end: Stepping beyond improvement to an end-to-end process and delivery 4 Can productivity and cheaper resource continue to framework be a valid proposition for global businesses to continue 4 What does a true end-to-end process framework look like: What lessons can wider to invest in the region and its business sector? industries learn from the logistics sector and their experience into complete value 4 With rising GDP and local salaries year on year chain management? can cost savings continue to be the driver for local 4 Strategies for creating flow throughout a complex organisational structure for a true business? approach to end-to-end process delivery: strategies, delivery models, people and 4 What needs to be done to ensure the continued tools enhancement of the level of talent in the area? 4 Addressing the challenges of applying end-to-end process management in an 4 How can innovation be fostered to ensure that Indian organisation where many processes are out of your immediate control and within a businesses remain cutting edge? decentralised global framework Varun Kulshreshtha, Chief Process Officer, Damco To address these critical leadership issues, the PEX Network Discussion facilitated by: invite key business executives to forge a collaborative 17.15 General Session Closing Summary from the PEX Network leadership model with the 2011 Corporate Leaders Pankaj Aggarwal, Boardroom. Regional CEO/Director, Indus Towers Limited Structured executive discussions will be based around how leaders can leverage Business and Operational Pritash Mathur, COO Excellence strategies to become better, faster, quicker Wealth Management, and cheaper… Credit Suisse 4 Discussion topic 1: Delivering maximum impact on the Rajeev Jain, Director, HP P&L Business Services 4 Discussion topic 2: Prioritising Customer Satisfaction and Creating Service Value Varun Kulshreshtha, Chief 4 Discussion topic 3: The potential for leveraging Business Process Officer, Damco Process Excellence to drive a competitive market proposition Ranga Rangarajan, MD 4 Discussion topic 4: Creating a successful Global - Head of Ops, Nomura Delivery Model -What does this look like? Services India Afternoon Meeting Agenda: 12th September By Invitation only for CXO and 13.30: Registration and leader-to-leader networking Executive leaders – please “In today’s ever changing business landscape and the shadow of recession, the Process Excellence Awards can only gain more prominence. They highlight and recognize the continual 13.45: Introduction to Corporate Leadership Meeting email Megan James at efforts of successful organizations who still talk “profit” and “growth”, using innovative cost cutting agenda and objectives by Megan James, PEX Network enquire@PEXNetwork.com for methods whilst simultaneously boosting efficiencies and delighting their customers.” 14.00 - 17.30: Structured discussions more information Murtaza Poonawala, Head Business Excellence, State Street Syntel Services Pvt Ltd +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 7. Brought to you by IQPC’s Global Process Excelllence Network Who Should attend? Presented by: The Summit is primarily designed as a cross industry opportunity for sharing best practice Website: www.processexcellencenetwork.com – inspiring innovation from your peers standardised approaches and biggest success stories. Key Phone: +44(0)207 368 9300 attendance is expected from: Become a member of Process Excellence Network and receive 4 IT & ITes 4 Manufacturing 4 Telecommunications complimentary access to resources that will keep you at the 4 Financial Services 4 BPO & KPO providers forefront of industry change. You will receive access to our 4 Retail 4 Energy growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from Bringing together leaders in Business Process Excellence the 2 days are designed to offer value to the following profiles of attendee: over 1000 global news sources tracking your industry and special member only discounts on events. C-suite: PEX & Quality titles: 4 COO 4 VP/Head of/Director Quality (Global/ Become a member here: www.processexcellencenetwork.com/join.cfm 4 CEO Corporate Quality) 4 MD 4 Head of Business Excellence 4 General Manager 4 Head of Business Transformation Process Excellence Network 4 Head of Business Process Re-engineering Functional/business lead job titles: 4 Head of Process Excellence Process Excellence Network; division of http://www.sixsigmaiq.com/about-iqpc.cfm IQPC, 4 Director Global Business Services 4 Head of Organisational Effectiveness provides access to relevant and timely content for Process Excellence practitioners worldwide. 4 VP Operations 4 Head of Lean Six Sigma Providing critical knowledge on the development of Process Excellence and with over 40,000 4 Head of Manufacturing 4 MBB global members, we provide the forum where key industry experts and organizations share their 4 BB experience, knowledge and tools, and your practitioner peers connect with one another all over the world. Previous companies attending IQPC’s Global Process Excellence With over 13 year’s of Process Excellence globally, the Lean Six Sigma & Process Improvement Summit India forms part of IQPC’s Global Summit & Awards Series. Summits include: ABB Ltd CAT HP SCA Packaging With our renowned history for quality face-to-face events, the Summit is guaranteed to providing Alcatel Lucent Coca Cola HSBC Shell you with a unique forum to benchmark and share best practices with your global and local peers. Focusing on enabling leaders to optimise revenue, customer satisfaction, innovation and Alstom Power Credit Suisse ICICI SKF productivity through a culture of Business Excellence you’ll be able to refine your approach for Amazon Danone JP Morgan Statoil optimal business results. American Express Dell Keybank TATA Industries ASDA Deutsche Post/ Lockheed Martin Telefonica Our history and feedback from the community speaks for itself: Astrazeneca DHL Lufthansa Tesco AT&T Diageo Merck Toyota Tony Morgan, IBM - “Excellent group of speakers with lots of energy. Will be of great help, support Aviva EADs Mearsk Line UBS with our Lean Six Sigma Journey” AXA Ecolab Morningstar Unicredit Avery Dennison EFQM Motorola Unilever Stephen Curliffe, GMC - “I have always gone away knowing I have learned something, been inspired and re-energised” Bank of America Eriksson National Australia United Health Bank of New York Firstsource Bank Group Alex Buetow, Arqiva - “Enjoyable, informative and I leave with ideas to act upon!” Mellon Solutions Nestle UPS Barclaycard France Telecom Nissan US Navy Caroline Holyhead, Bank of New York Mellon - “You are not alone, the challenges you face have Barclays GE Consumer Nokia Siemens Virgin Media been faced before! This event helps you find some possible answers!” Best Buy Finance Novartis Vodafone BMW General Motors Pfizer Volvo BP GKN P&G Wells Fargo British Airways Glaxo Smith Kline Reliance Industries Whirlpool Carphone Google Raytheon Xerox Warehouse Heinz Renault Zurich Insurance +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com
  • 8. SPONSORS AND PARTNERS Exhibitors Knowledge Partners LSSE Website: www.LeanSixSigmaExperts.com BMGI India LSSE – Lean Six Sigma Experts are your one stop shop for all your Lean, Six Sigma Website: www.bmgindia.com and other Continuous Improvement needs. Apart from Lean Six Sigma Training Breakthrough Management Group International (BMGI), a global and Consulting, LSSE offers Recruiting Services for hiring Lean Six Sigma professionals and Custom consulting firm, partners organizations transform their business Software solutions to support your Continuous Improvement journey. LSSE guarantees all of their services performance with a strong focus on delivering results. BMGI enables unconditionally. No matter where your organization is in the Continuous Improvement journey, LSSE UNLOCKING POTENTIAL. DELIVERING RESULTS businesses solve innovation, strategic, process and organizational offers solutions to take your organization to the next level. transformation problems. Headquartered in the US, BMGI has developed a loyal clientele that today exceeds 200 active clients comprising more than 400 engagements delivered by about 200 full-time General Enquires Contact Details consultants spread across offices across the globe. BMGI has partnered with organizations in various Lean Six Sigma Experts Corp. stages of their business life cycles and has delivered cumulative benefits to its clients worth several billion 7126 West Alaska Drive, #135, Lakewood, CO 80226, 720-945-9891 dollars with an ROI of 5:1 to 20:1. In India, BMGI is located in Mumbai. BMGI’s clients are leading Fortune General Enquires: info@leansixsigmaexperts.com 1000 Global companies and leading Indian companies from diverse industries such as financial services, Consulting: consulting@leansixsigmaexperts.com IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical, textiles, Training: training@leansixsigmaexperts.com biotechnology, healthcare & energy. Some of BMGI’s global clients include Hitachi, Siemens, Philips, Recruiting: recruiting@leansixsigmaexperts.com Unilever, DeBeers, Avis Budget Group, TNT Express, General Dynamics to name a few. In India, BMGI has Software: software@leansixsigmaexperts.com worked with clients including amongst others Asian Paints, Glaxo, Apollo Tyres, ITC, Kingfisher, Yes Bank and Sudarshan Chemicals. Minitab Website: www.Minitab.com Global 360 Minitab is the leading provider of quality improvement software. Our Website: www.global360.com flagship product - Minitab® Statistical Software – has been used to implement virtually every major Global 360 helps organizations to better manage processes today and Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab™ for process make improvements for tomorrow. Our document- and case-based management, as well as world class training and software customization. process management solutions have helped more than 2,000 customers reduce paper, automate processes, and empower individuals to truly change how work gets done. Providing the industry’s first TBM Consulting Group persona-based BPMS, Global 360 delivers intuitive and configurable user applications out-of-the-box Website: www.tbmcg.com that maximize productivity while reducing development time and costs. As a BPM market leader on the TBM Consulting Group is the leading provider of Lean Sigma® consulting and Microsoft platform, our products enable customers to leverage and extend their Microsoft investments training services in North and South America, Europe, and Asia. Headquartered in in SharePoint, SQL, Visio and Office. Durham, NC, the company’s mission is helping manufacturers and service industry businesses create a competitive advantage to generate significant growth in sales and earnings. TBM provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation. Learn Magazine Partner: more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535. Endorsing Association: http://www.outsourcemagazine.co.uk/ http://www.qcin.org/ http://www.lassib.org FREE SUBSCRITPION TO OUTSOURCE MAGAZINE NOW AVAILABLE: Outsource magazine has been an indispensable resource providing news, views, analysis and thought- Media parnters: leadership for the global outsourcing community since 2005. Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, excellence BP GROUP including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, BY PROFESSIONALS FOR PROFESSIONALS O N L I N E shakers and decision-makers at the heart of the outsourcing space. www.bpgroup.org Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies. To apply for a free print and/or digital subscription to Outsource magazine simply click here: http://www.outsourcemagazine.co.uk/free-subscription +971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com