The document provides information about the Profit Through Process Week, which brings together three key industry events focused on business process transformation. It provides an overview of the two main summits included in the week - the 12th Annual Lean Six Sigma & Process Improvement Week and the 18th Annual Next Generation BPM Summit. Details are given about the agenda, sessions, and opportunities for networking and learning for process excellence professionals at different levels and from different industries.

1. Presented by: In conjunction with:
OFFICIAL 2011 SHOW GUIDE
Where the Business Process Excellence
Community Shapes Its Future
17th – 20th January 2011
Buena Vista Palace Hotel & Spa, Orlando FL
Platinum Sponsor
1 Week, 2 Summits:
Shaping a shared vision for Lean, Six Sigma & BPM
TEL: +44 (0)20 7368 9373
FAX: +44 (0)20 7368 9377
EMAIL: team@iqpc.co.uk

2. So how does the
Profit Through
Process Week work?
Profit Through Process Week is the only industry
meeting to give you the big picture ideologies driving
industry change, as well as the specific tools and
strategies to perfect your deployment. Through the
unique meeting set up, attendees can now participate
in visionary shared content and solutions, as well as
tailor make their week’s learning to their maturity in the
IT’S FUTURE IN THE MAKING – make sure you’re part of it industry.
For the first time in history Profit Through A standard pass to the Profit Through Process
Process Week brings together everything Week covers shared content & access to:
✔ Evening Networking package (including awards
your 2011 organizational transformation dinner)
team could need to accelerate and progress ✔ North American Process Excellence Awards
complete Process and Business ✔ Process Excellence Solutions Hall
Transformation. By bringing together 3 key ✔ Live Technology and solution demonstration area
✔ Visionary keynote sessions
industry events, the week provides a
unique shared community working towards
one goal: To plot a common course for Attendees should then select their workshops
competitiveness and heightened and content specific sessions from the 2
onsite summits based on critical business
performance through Business Process needs and personal scope of responsibility:
Optimization • 12th Annual Lean Six Sigma & Process
Improvement Week
• 18th Annual Next Generation BPM Summit – co-
hosted by IQPC & BP Group
• Corporate Leaders Boardroom (VIP access by
invitation or application only)
It’s truly where the future landscape will be shaped – and here’s how!
It’s the perfect way to ensure that the entirety of your
A unique face-to-face network of over 800 experts on the front-line in process optimization Process Excellence team is on the same page. Pricing
The chance to harness the knowledge and experience from the most inspirational leaders from across packages are designed to encourage you to bring those
the Lean, Six Sigma & BPM communities responsible for each area of development:
• Team discounts for 3 or more can be arranged for
Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not attendees across separate aspects of the Profit
the problems of yesterday Through process meeting
The matchless chance to connect the dots between the Process Excellence landscapes and to make Phone an IQPC registration representative and
sure your leadership teams are positioned to drive excellence at all levels within the business tailor your packages to your learning and
development needs on +1 800-882-8684 for
outside the US +1 646-378-6026
2 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk

3. How to navigate Profit Through Process Week
Profit through Process Profit Through Process
Solutions Hall
Next Generation BPM
Summit only sessions
Local Association
Meetings
Week Agenda-at-a-glance Shared Lean Six Sigma
& BPM Summit Sessions
Lean Six Sigma Summit
Corporate Leaders
Boardroom
Process Excellence
Networking package
Post Conference focus
groups
only sessions Awards Judging Day (Please register separately)
DAY 1 - Monday, 17 January 2011
Opening of the Profit through Process Solutions Hall DAY 3 - Wednesday, 19 January 2011
Workshops Workshops Judging Interviews Local Association Technology Technology Demonstrations Technology
For Process Meetings Demonstrations Demonstrations
Email Profit Through Process Week Thought
Excellence Awards
Enquire@Iqpc.Co.Uk To Leadership Plenaries
Register Your Interest Is Book Signing & Technology
Hosting Or Attending A
Meeting
Demonstrations (Coffee)
Profit Through Process Week Thought
Profit Through Process Week Thought Leadership Plenaries Leadership Plenaries
Speed Networking Technology Demonstrations
Choice Of Track Sessions Local Association
Workshops Workshops Judging Interviews Local Association Track Session Meetings
For Process Meetings Email
Email By Maturity
Excellence Awards Enquire@Iqpc.Co.Uk
Enquire@Iqpc.Co.Uk To To Register Your
Register Your Interest Is Interest Is Hosting Or
Hosting Or Attending A Attending A Meeting
Meeting
Profit Through Process Week Welcome Reception Technology Demonstrations
Choice Of Track Sessions Local Association
Track Session Meetings
By Maturity Email
DAY 2 - Tuesday, 18 January 2011 Enquire@Iqpc.Co.Uk
To Register Your
Speed Networking Interest Is Hosting Or
Technology Attending A Meeting
Profit Through Process Week Thought Leadership Plenaries Demonstrations
Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Meeting Summary From Lean Six Sigma
Profit Through Process Week Thought Leadership Plenaries & BPM Summit
Technology Demonstrations (Lunch) Close Of Exhibition Hall & Drinks Reception
Choice Of Track Track Sessions Corporate Leaders Local Association
Session By Maturity Boardroom Meetings
(By Application Only) Email
Enquire@Iqpc.Co.Uk To DAY 4 - Thursday, 20 January 2011
Register Your Interest Is
Hosting Or Attending A Lean Leaders Disney Field White Belt Training
Meeting Meeting Experience day
Technology Demonstrations (Coffee)
Choice Of Track Track Sessions Corporate Leaders Local Association
Session By Maturity Boardroom Meetings
(By Application Only) Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Awards Ceremony & Gala Dinner
TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 3

4. What’s the Difference
Between the Two Summits?
Accelerating Recovery: Transforming Business Advanced BPM: How do the world’s
Results through Lean, Six Sigma & Process most successful companies address the
Optimization challenges of the 21st Century?
Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is Unlike other BPM meetings the Next Generation BPM Summit goes beyond the
the original, largest and most recommended Process Improvement event of the year. technologies and standard BPM frameworks to focus on accelerating business delivery,
achieving optimum global operations performance and achieving capturing successful
Through the mixture of visionary thought-leadership and practical techniques for
outcomes.
embedding Lean Six Sigma thinking within the business, the Summit provides essential
guidance on future industry evolutions as well and the critical strategies to help you Based around the combination of BPM thinking and the Outside-In approach the
make the journey. Summit bridges the gap between IT and operational delivery. As such the content is
designed to take customer facing BPM strategies to a whole new level and give you
Structured by program experience, you’ll find something for every level of
and your BPM teams the knowledge you need to achieve true enterprise-wide
Lean and Six Sigma maturities:
• 0-3 years: Launching Process Excellence
business process transformation.
• 3-6 years: Driving mid-life Business Results Structured by experience levels in Outside-In and BPM as well as the most
• 6 years +: The Future Improvement Board critical market issues of today take your pick from 3 primary content tracks:
• Concepts of Outside-In & advanced BPM
Meet and share Lean strategies with: • Critical Market Issues
• Chief Quality Officers
• Next generation Business Process Excellence Strategies
• SVP/VPs Operations
• VPs & Heads of Lean Six Sigma It’s the perfect change for strategic BPM leaders to discuss the next evolution
• Directors Lean programs of BPM strategies with you industry peers including:
• Managers Process Excellence • CIOs & COOs
• MBBs • VPs & Directors Business Process Management
In conjunction with:
• Black Belts • Directors Enterprise Architecture
• Directors IT
Just pick which track is most relevant for your program’s stage of development to • Process & business analysts
ensure you take away maximum value from the Lean Six Sigma & Process Improvement
Summit and accelerate your program ROI in 2011. Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online
communities for BPM thinking globally it’s the one meeting that will truly address the
Get a flavour for what all the fuss is about: Watch last year’s Summit video biggest BPM challenges and focus on strategic business outcomes.
online at www.LeanSixSigmaSummit.com
"I was out of the network – one event and I feel I am “A fantastic opportunity to network with peers & listen to
back in it and connected." - Lloyds Register different approaches to common issues” - Bank of New York Mellon
And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person
for access into both Summits. Email enquire@iqpc.co.uk for more information.
4 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk

5. 2011 Process Excellence Awards:
The Americas
Closing Date: October 15, 2010
Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL
IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark
and recognize your Process Excellence business results as well as motivate and renew passion
within your organizational team. Like no other award program, it's for the community,
judged by the community, so what better way to put your improvement program back on
your CEO's agenda and elevate your company's profile in 2011?
2011 Award categories include
INDIVIDUAL AWARDS Log onto http://www.processexcellenceawards.com/
• Deployment Leader of the Year to find out more about how to enter, the judging
• Master Black Belt of the Year process, awards criteria & applications, and the
prestigious judging panel.
PROGRAM AWARDS
• Best Process Improvement Program
• Best Start-Up Process Improvement Program
• NEW FOR 2011: Best BPM Program
"Applying for several years and then winning the
• NEW FOR 2011: Best BPO-based Process Improvement Program
award was very satisfying. We appreciated and
utilized the feedback that we received in the
PROJECT AWARDS various categories to improve our approach and
• Best Process Improvement Project in Manufacturing projects. The whole process really mobilized our
(sub categories for small & large organizations) organization and motivated us to improve even
• Best Process Improvement Project in Service & Transaction more than our plan. The final recognition that we
(sub categories for small and large organizations) received had an energizing effect at all levels of
• Best Project Contributing to Innovation the organization that more effectively engaged
• Best Process Improvement Project Under 90 Days both our employees as well as our leadership
(recommended for Lean projects) team." - Chuck Aubrey, 2010 Winner of Best
• Best Green Process Improvement Project Process Improvement Project in Manufacturing,
• NEW FOR 2011: Best BPM project small-midsize
Unparalleled Networking Opportunities at the Profit Through Process Week Include:
17th January: Profit Through Process Meet & Great Please note all those wishing to attend the awards ceremony must register in advance for the
Your first chance to meet, relax and swap Process Excellence stories with your peers from across full networking package as places are limited. Please see pricing table for more information.
the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and Profit Through Process Solution Hall
are designed to create a fun and relaxed networking atmosphere (transport provided). Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall
18th January: 2011 Process Excellence Awards running from days 1-3. With shared networking and demonstrations across both Summit
7.00: Pre-awards drinks reception and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next
7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise page for more information…)
entertainment whilst you wait in anticipation for the award winners to be announced.
TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 5

6. What will I find in the Profit
Through Process Week Solutions Hall?
FREE PASSES
AV
The Profit Through Process Week Solutions SOLUTIONS AILABLE FOR
H
Hall is the perfect place to get face time with REGISTER FO ALL ONLY –
R YOUR FREE
the community’s most respected and
innovative solutions providers.
PASS TODA
ENQUIRE@IQ Y ON
PC.CO.UK Corporate Leaders Boardroom
Taking place in the solutions hall for 2011 you’ll find: 18th January: Registration limited
to 30 SVP, C-level leaders and
• Access to over 50 leading Lean, Six Sigma recruit or scope for job opportunities, email
Corporate Process Excellence
& BPM solutions providers: 2011’s us today for more information about career
solutions hall will be signposted with two and personal development fair Leaders.
sections for each Summit, the BPM Summit opportunities.
and the Lean Six Sigma Summit. With access Accessible only by personal
• VIP networking space: If you’re an event
to both sections open to all attendees there’s invitation, the Corporate Leaders
VIP, take the chance to sit back, relax and
guaranteed to be more choice than ever ponder your learnings in the exclusive VIP Boardroom will meet on the 18th
before to help expand your Process Excellence area. Access available to speakers, judges January for a private meeting
horizons. and corporate leaders. surrounding the strategic
• 15+ innovative technology development of Business Process
• Refreshments & informal community
demonstrations: Want to see the hottest networking spaces: Take time out from Excellence. Hosted by 3 Corporate Entrance criteria for Corporate Leaders
technology and solutions on the block? Then the sessions to talk and share ideas with Leaders for Process Excellence, is in-line with the following business
make sure you take time out to see some of your new found peers in some of the the meeting provides a flexible remits:
the 2011 solutions demonstrations – solutions hall informal seating areas and informal agenda driven by • Corporate program leader for Process
everything from the latest statistical software you, the corporate leadership. Excellence
upgrades, to e-learning solutions to process
• Internet access: Don’t get behind on your
• SVP Operations or Process Excellence
mapping software and more, it’s your chance emails – spend five minutes online with the
• CXOs & MDs of business divisions
to try before you buy! free solutions hall internet access Meeting includes: Full VIP access
• Chief Quality Officer or VP Quality
• Keynote book signings: Pick up an into Corporate Leaders Boardroom
• The Process Excellence Personal discussions, breakfast, private • CIO
Development Fair: With many businesses exclusive copy of 2011 keynote books
• COO
lunch, evening champagne
ramping up recruitment efforts over the next • Process Excellence book store: Your one
12 months, this is the perfect chance to find reception and a strategic focus To request an invitation email
stop shop to pick up the latest in Process
the perfect candidates to take your program Excellence literature, designed to inject group with guest leadership enquire@iqpc.co.uk. Places will be
forward or find that new job that you’ve fresh ideas and strategies into your speaker, all for $300 per person allocated on a first come first served basis.
been looking for. So if you’re looking to deployment team
Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions:
✔ 2011 PI Visionary Council ✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness ✔ The State of the Industry: Industry highlights and feedback from Six Sigma &
✔ The Chain of Excellence: Disney share their tips for success Process Excellence IQ’s global network & the BP Group Community
✔ Outside-In: Revolutionary customer thinking strategies for the next generation of Log onto www.LeanSixSigmaSummit.com for more information
Business Process Management
6 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk

7. Profit through Process Week Megan James
Champions Event Director & Advisory Board Member
Six Sigma & Process Excellence IQ
2011 Process Excellence Awards Judges & Advisory Board:
Steve Degnan Schmidt Chuck Aubrey Rod Hill John Murphy
Director Strategic Enablement VP Process Management & LSS MBB Assistant VP Process
Allstate Anderson Pharmaceutical JEA Excellence
Tonja Summit Packaging John Douglas CSX Transportation
SVP Enterprise Planning & Strategic Dan Lachica VP Six Sigma Steve Towers
Initiatives Managing Director, Electronics Hess CEO & Founder
Wachovia – Wells Fargo Division, First Philippine Electric Richard Lam BP Group
Nancy Case Corporation & President Lean Six Sigma Doug Saarela
Six Sigma Learning & Development First Philec Solar Corporation Deployment Leaders Industrial Engineer
MBB Greg Eads BMO Financial Crowley Marine
Paypal Shared Services MBB Mark Fendley Tiran Degan
Diane Francisco BlueCrossShields of Florida Continuous Director, Engagement
Ph.D, Certified MBB, Director of JD Rapp Improvement Director Leader Strategic Initiatives &
Client Solutions, Strategic Partnering Global Director BPM & BMW Analysis
and Integrated Drug Development Organizational Capabilities NBC Universal
Covance Whirlpool Corporation
BPM Summit Advisory Board: Confirmed keynote speakers:
Charles Bennett, VP Commercial Delivery & Operations, BP Group Steve Towers Stephen Spear Jim Cosco
CEO & Founder Author VP & Chief
Erika Westbay, Program Director BPM, The Nature Conservancy
BP Group High Velocity Edge Quality Officer
Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance & Blog: Chasing The Motorola
Rabbit Home Products
David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board
John Corr, Chairman Financial Services SIG, BP Group
Disney Institute: Learn from the experts in Customer Experience
Craig Reid, Author, Process Ninja
For speaker updates visit www.LeanSixSigmaSummit.com
Sponsors & Platinum Sponsor
Exhibitors:
TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 7

8. How do I Register?
From USA: Freephone: +1 800-882-8684 or +1 646-378-6026
Registration Information From Rest of World: Tel. +44 (0)20 7368 9373
From USA: Fax: +1 646-378-6025
From Rest of World: Fax: Fax: +44 (0)20 7368 9377
Post: your booking form to:
PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten
Street, London, SW3 3QL
Lean Six Sigma & Email: team@iqpc.co.uk
END USER PRACTIONER PRICING ONLY Process Improvement BPM Summit Solution Hall * All registrations from companies operating outside the US will be subject to 17.5 UK VAT
Summit package package Only package Registration #: GB 799 2259 67
$3196 +VAT* $3196 +VAT* FREE
No Delegate Solution Provider Pricing available – for solution provider package please
Plenary sessions (Days 1-3) ✔ ✔ call the business development team on +44(0)2073689500 or email
Day 1 Workshops (L6S or BPM) ✔ ✔ sponsorship@iqpc.co.uk
** To qualify for discounts, bookings must be received with payment by close of business on the
Lean Six Sigma & Process Improvement
✔ $100 +VAT* discount deadline specified. Only one discount/offer applicable per person. Registration fee
Summit sessions (Days 2 & 3) includes conference documentation, lunch and refreshments. Please Note: An individual may only
BPM Summit sessions (Days 2 & 3) $100 +VAT* ✔ utilize one form of discount per registration. Please determine the maximum discount you may
qualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a re
Corporate Leaders Boardroom (Day 2) $300 +VAT* $300 +VAT* $300 +VAT* employed in the state of Connecticut). To qualify for discounts, payment must be made with
Post Conference focus groups (Day 4) $999 +VAT* $999 +VAT* $999 +VAT* bookings by the deadline date. All team members must register at the same time to receive the
discount. Team discounts are applicable to standard price and are not available on the evening
Exhibition Hall (Open days 1-3) ✔ ✔ ✔ networking package. Existing customers may not receive any form of discount or offer
Technology demonstrations (Days 1-3) ✔ ✔ ✔ retrospectively.
Speed Networking ✔ ✔ ✔ CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the
registration form. Due to limited conference space we advise early registration and payment by
Networking (Day 1 Drinks Reception credit card to avoid disappointment. Your registration will not be confirmed until payment is
✔ ✔ $200 +VAT*
& Day 2 Awards Dinner) received. Admission to the conference will be refused if payment has not been received. Payment
of invoices by means other than by credit card, or purchase order (UK Plc and government bodies
Conference Audio Recordings ✔ ✔ $299 +VAT* only) will be subject to a $99 invoicing fee.
Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and
registration for cost price to discounted from your total registration fee: Substitution Policy: You may substitute delegates at any time by providing reasonable advance
• Networking (Day 1 Drinks Reception & Day • Audio recordings of the Summit sessions on • Day 1 workshops – Registration fee will be notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the
2 Awards Dinner) – Registration fee will be days 18th – 19th January – Registration fee reduced by $398 conference, you will receive a 90% credit to be used at another IQPC conference which must
reduced by $100 will be reduced by $299 occur within one year from the date of issuance of such credit. An administration fee of 10% of
the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for
any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that
**Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.
discounts per team booking. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must
occur within one year from the date of cancellation. In the event that IQPC postpones an event for
Lean Six Sigma & Process Improvement Summit package or BPM Summit package any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will
receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices to be mutually agreed with IQPC, which must occur within one year from the date of
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices postponement. Except as specified above, no credits will be issued for cancellations. There are no
refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous
event, Act of God, unforeseen occurrence or any other event that renders performance of this
conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall
include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please
note that while speakers and topics were confirmed at the time of publishing, circumstances
beyond the control of the organizers may necessitate substitutions, alterations or cancellations of
OR SAVE $1600 on the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised
the full package price speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or
Early Booking Discounts** when you book & pay alterations will be updated on our web page as soon as possible.
before 27th August 2010 SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the
Cut off date 1 – 27/08/2010 $1596 (Save $1600) – that’s only $1596** content and timing of the programme or the identity of the speakers.
Cut off date 2 – 24/09/2010 $1996 ( Save $1200)
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TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk