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                                                                                 OFFICIAL 2011 SHOW GUIDE
                   Where the Business Process Excellence
                   Community Shapes Its Future

                   17th – 20th January 2011
                   Buena Vista Palace Hotel & Spa, Orlando FL


Platinum Sponsor
                                      1 Week, 2 Summits:
                             Shaping a shared vision for Lean, Six Sigma & BPM




                   TEL: +44 (0)20 7368 9373
                   FAX: +44 (0)20 7368 9377
                   EMAIL: team@iqpc.co.uk
So how does the
                                                                                                           Profit Through
                                                                                                           Process Week work?
                                                                                                           Profit Through Process Week is the only industry
                                                                                                           meeting to give you the big picture ideologies driving
                                                                                                           industry change, as well as the specific tools and
                                                                                                           strategies to perfect your deployment. Through the
                                                                                                           unique meeting set up, attendees can now participate
                                                                                                           in visionary shared content and solutions, as well as
                                                                                                           tailor make their week’s learning to their maturity in the
IT’S FUTURE IN THE MAKING – make sure you’re part of it                                                    industry.

For the first time in history Profit Through                                                               A standard pass to the Profit Through Process
Process Week brings together everything                                                                    Week covers shared content & access to:
                                                                                                           ✔ Evening Networking package (including awards
your 2011 organizational transformation                                                                        dinner)
team could need to accelerate and progress                                                                 ✔   North American Process Excellence Awards
complete Process and Business                                                                              ✔   Process Excellence Solutions Hall
Transformation. By bringing together 3 key                                                                 ✔   Live Technology and solution demonstration area
                                                                                                           ✔   Visionary keynote sessions
industry events, the week provides a
unique shared community working towards
one goal: To plot a common course for                                                                      Attendees should then select their workshops
competitiveness and heightened                                                                             and content specific sessions from the 2
                                                                                                           onsite summits based on critical business
performance through Business Process                                                                       needs and personal scope of responsibility:
Optimization                                                                                               •   12th Annual Lean Six Sigma & Process
                                                                                                               Improvement Week
                                                                                                           •   18th Annual Next Generation BPM Summit – co-
                                                                                                               hosted by IQPC & BP Group
                                                                                                           •   Corporate Leaders Boardroom (VIP access by
                                                                                                               invitation or application only)
    It’s truly where the future landscape will be shaped – and here’s how!
                                                                                                           It’s the perfect way to ensure that the entirety of your
      A unique face-to-face network of over 800 experts on the front-line in process optimization          Process Excellence team is on the same page. Pricing
      The chance to harness the knowledge and experience from the most inspirational leaders from across   packages are designed to encourage you to bring those
      the Lean, Six Sigma & BPM communities                                                                responsible for each area of development:
                                                                                                           • Team discounts for 3 or more can be arranged for
      Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not      attendees across separate aspects of the Profit
      the problems of yesterday                                                                              Through process meeting
      The matchless chance to connect the dots between the Process Excellence landscapes and to make       Phone an IQPC registration representative and
      sure your leadership teams are positioned to drive excellence at all levels within the business      tailor your packages to your learning and
                                                                                                           development needs on +1 800-882-8684 for
                                                                                                           outside the US +1 646-378-6026

2     TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk
How to navigate Profit Through Process Week
                  Profit through Process                                                                             Profit Through Process
                                                                                                                     Solutions Hall
                                                                                                                                                   Next Generation BPM
                                                                                                                                                   Summit only sessions
                                                                                                                                                                                     Local Association
                                                                                                                                                                                     Meetings

                  Week Agenda-at-a-glance                                                                            Shared Lean Six Sigma
                                                                                                                     & BPM Summit Sessions
                                                                                                                     Lean Six Sigma Summit
                                                                                                                                                   Corporate Leaders
                                                                                                                                                   Boardroom
                                                                                                                                                   Process Excellence
                                                                                                                                                                                     Networking package
                                                                                                                                                                                     Post Conference focus
                                                                                                                                                                                     groups
                                                                                                                     only sessions                 Awards Judging Day                (Please register separately)

DAY 1 - Monday, 17 January 2011
Opening of the Profit through Process Solutions Hall                                                                      DAY 3 - Wednesday, 19 January 2011
Workshops               Workshops               Judging Interviews      Local Association           Technology            Technology Demonstrations                                          Technology
                                                For Process             Meetings                    Demonstrations                                                                           Demonstrations
                                                                        Email                                             Profit Through Process Week Thought
                                                Excellence Awards
                                                                        Enquire@Iqpc.Co.Uk To                             Leadership Plenaries
                                                                        Register Your Interest Is                         Book Signing & Technology
                                                                        Hosting Or Attending A
                                                                        Meeting
                                                                                                                          Demonstrations (Coffee)
                                                                                                                          Profit Through Process Week Thought
Profit Through Process Week Thought Leadership Plenaries                                                                  Leadership Plenaries
Speed Networking                               Technology Demonstrations
                                                                                                                          Choice Of           Track Sessions        Local Association
Workshops               Workshops               Judging Interviews      Local Association                                 Track Session                             Meetings
                                                For Process             Meetings                                                                                    Email
                                                                        Email                                             By Maturity
                                                Excellence Awards                                                                                                   Enquire@Iqpc.Co.Uk
                                                                        Enquire@Iqpc.Co.Uk To                                                                       To Register Your
                                                                        Register Your Interest Is                                                                   Interest Is Hosting Or
                                                                        Hosting Or Attending A                                                                      Attending A Meeting
                                                                        Meeting

 Profit Through Process Week Welcome Reception                                                                            Technology Demonstrations
                                                                                                                          Choice Of           Track Sessions        Local Association
                                                                                                                          Track Session                             Meetings
                                                                                                                          By Maturity                               Email
DAY 2 - Tuesday, 18 January 2011                                                                                                                                    Enquire@Iqpc.Co.Uk
                                                                                                                                                                    To Register Your
Speed Networking                                                                                                                                                    Interest Is Hosting Or
                                                                                                    Technology                                                      Attending A Meeting
Profit Through Process Week Thought Leadership Plenaries                                            Demonstrations
Book Signing & Technology Demonstrations (Coffee)                                                                         Profit Through Process Week Meeting Summary From Lean Six Sigma
Profit Through Process Week Thought Leadership Plenaries                                                                  & BPM Summit

Technology Demonstrations (Lunch)                                                                                         Close Of Exhibition Hall & Drinks Reception

Choice Of Track        Track Sessions           Corporate Leaders       Local Association
Session By Maturity                             Boardroom               Meetings
                                                (By Application Only)   Email
                                                                        Enquire@Iqpc.Co.Uk To                             DAY 4 - Thursday, 20 January 2011
                                                                        Register Your Interest Is
                                                                        Hosting Or Attending A                            Lean Leaders               Disney Field                   White Belt Training
                                                                        Meeting                                           Meeting                    Experience                     day
Technology Demonstrations (Coffee)
Choice Of Track        Track Sessions           Corporate Leaders       Local Association
Session By Maturity                             Boardroom               Meetings
                                                (By Application Only)   Email
                                                                        Enquire@Iqpc.Co.Uk To
                                                                        Register Your Interest Is
                                                                        Hosting Or Attending A
                                                                        Meeting

Awards Ceremony & Gala Dinner



                                          TEL: +44 (0)20 7368 9373                             •    FAX: +44 (0)20 7368 9377                   •         EMAIL: team@iqpc.co.uk                                 3
What’s the Difference
                   Between the Two Summits?
    Accelerating Recovery: Transforming Business                                             Advanced BPM: How do the world’s
    Results through Lean, Six Sigma & Process                                                most successful companies address the
    Optimization                                                                             challenges of the 21st Century?

    Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is               Unlike other BPM meetings the Next Generation BPM Summit goes beyond the
    the original, largest and most recommended Process Improvement event of the year.        technologies and standard BPM frameworks to focus on accelerating business delivery,
                                                                                             achieving optimum global operations performance and achieving capturing successful
    Through the mixture of visionary thought-leadership and practical techniques for
                                                                                             outcomes.
    embedding Lean Six Sigma thinking within the business, the Summit provides essential
    guidance on future industry evolutions as well and the critical strategies to help you   Based around the combination of BPM thinking and the Outside-In approach the
    make the journey.                                                                        Summit bridges the gap between IT and operational delivery. As such the content is
                                                                                             designed to take customer facing BPM strategies to a whole new level and give you
    Structured by program experience, you’ll find something for every level of
                                                                                             and your BPM teams the knowledge you need to achieve true enterprise-wide
    Lean and Six Sigma maturities:
    • 0-3 years: Launching Process Excellence
                                                                                             business process transformation.
    • 3-6 years: Driving mid-life Business Results                                           Structured by experience levels in Outside-In and BPM as well as the most
    • 6 years +: The Future Improvement Board                                                critical market issues of today take your pick from 3 primary content tracks:
                                                                                             • Concepts of Outside-In & advanced BPM
    Meet and share Lean strategies with:                                                     • Critical Market Issues
    • Chief Quality Officers
                                                                                             • Next generation Business Process Excellence Strategies
    • SVP/VPs Operations

    • VPs & Heads of Lean Six Sigma                                                          It’s the perfect change for strategic BPM leaders to discuss the next evolution
    • Directors Lean programs                                                                of BPM strategies with you industry peers including:
    • Managers Process Excellence                                                            • CIOs & COOs

    • MBBs                                                                                   • VPs & Directors Business Process Management
                                                                                                                                                    In conjunction with:
    • Black Belts                                                                            • Directors Enterprise Architecture

                                                                                             • Directors IT
    Just pick which track is most relevant for your program’s stage of development to        • Process & business analysts
    ensure you take away maximum value from the Lean Six Sigma & Process Improvement
    Summit and accelerate your program ROI in 2011.                                          Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online
                                                                                             communities for BPM thinking globally it’s the one meeting that will truly address the
    Get a flavour for what all the fuss is about: Watch last year’s Summit video             biggest BPM challenges and focus on strategic business outcomes.
    online at www.LeanSixSigmaSummit.com



        "I was out of the network – one event and I feel I am                                 “A fantastic opportunity to network with peers & listen to
               back in it and connected." - Lloyds Register                                  different approaches to common issues” - Bank of New York Mellon

           And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person
                              for access into both Summits. Email enquire@iqpc.co.uk for more information.


4   TEL: +44 (0)20 7368 9373                    •      FAX: +44 (0)20 7368 9377              •     EMAIL: team@iqpc.co.uk
2011 Process Excellence Awards:
                                                                                                       The Americas
                                                           Closing Date: October 15, 2010
                                                           Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL
                                                           IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark
                                                           and recognize your Process Excellence business results as well as motivate and renew passion
                                                           within your organizational team. Like no other award program, it's for the community,
                                                           judged by the community, so what better way to put your improvement program back on
                                                           your CEO's agenda and elevate your company's profile in 2011?


                                                             2011 Award categories include
                                                             INDIVIDUAL AWARDS                                                      Log onto http://www.processexcellenceawards.com/
                                                             • Deployment Leader of the Year                                        to find out more about how to enter, the judging
                                                             • Master Black Belt of the Year                                        process, awards criteria & applications, and the
                                                                                                                                    prestigious judging panel.
                                                             PROGRAM AWARDS
                                                             • Best Process Improvement Program

                                                             • Best Start-Up Process Improvement Program

                                                             • NEW FOR 2011: Best BPM Program
                                                                                                                                    "Applying for several years and then winning the
                                                             • NEW FOR 2011: Best BPO-based Process Improvement Program
                                                                                                                                    award was very satisfying. We appreciated and
                                                                                                                                    utilized the feedback that we received in the
                                                             PROJECT AWARDS                                                         various categories to improve our approach and
                                                             • Best Process Improvement Project in Manufacturing                    projects. The whole process really mobilized our
                                                               (sub categories for small & large organizations)                     organization and motivated us to improve even
                                                             • Best Process Improvement Project in Service & Transaction            more than our plan. The final recognition that we
                                                               (sub categories for small and large organizations)                   received had an energizing effect at all levels of
                                                             • Best Project Contributing to Innovation                              the organization that more effectively engaged
                                                             • Best Process Improvement Project Under 90 Days                       both our employees as well as our leadership
                                                               (recommended for Lean projects)                                      team." - Chuck Aubrey, 2010 Winner of Best
                                                             • Best Green Process Improvement Project                               Process Improvement Project in Manufacturing,
                                                             • NEW FOR 2011: Best BPM project                                       small-midsize



Unparalleled Networking Opportunities at the Profit Through Process Week Include:
17th January: Profit Through Process Meet & Great                                                      Please note all those wishing to attend the awards ceremony must register in advance for the
Your first chance to meet, relax and swap Process Excellence stories with your peers from across       full networking package as places are limited. Please see pricing table for more information.
the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and      Profit Through Process Solution Hall
are designed to create a fun and relaxed networking atmosphere (transport provided).                   Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall
18th January: 2011 Process Excellence Awards                                                           running from days 1-3. With shared networking and demonstrations across both Summit
7.00: Pre-awards drinks reception                                                                      and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next
7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise                      page for more information…)
entertainment whilst you wait in anticipation for the award winners to be announced.



                                           TEL: +44 (0)20 7368 9373                       •         FAX: +44 (0)20 7368 9377                     •      EMAIL: team@iqpc.co.uk                     5
What will I find in the Profit
                        Through Process Week Solutions Hall?
                                                                   FREE PASSES
                                                                               AV
The Profit Through Process Week Solutions                           SOLUTIONS AILABLE FOR
                                                                               H
Hall is the perfect place to get face time with                     REGISTER FO ALL ONLY –
                                                                               R YOUR FREE
the community’s most respected and
innovative solutions providers.
                                                                        PASS TODA
                                                                     ENQUIRE@IQ Y ON
                                                                                PC.CO.UK                             Corporate Leaders Boardroom
    Taking place in the solutions hall for 2011 you’ll find:                                                            18th January: Registration limited
                                                                                                                        to 30 SVP, C-level leaders and
    •   Access to over 50 leading Lean, Six Sigma              recruit or scope for job opportunities, email
                                                                                                                        Corporate Process Excellence
        & BPM solutions providers: 2011’s                      us today for more information about career
        solutions hall will be signposted with two             and personal development fair                            Leaders.
        sections for each Summit, the BPM Summit               opportunities.
        and the Lean Six Sigma Summit. With access                                                                      Accessible only by personal
                                                           •   VIP networking space: If you’re an event
        to both sections open to all attendees there’s                                                                  invitation, the Corporate Leaders
                                                               VIP, take the chance to sit back, relax and
        guaranteed to be more choice than ever                 ponder your learnings in the exclusive VIP               Boardroom will meet on the 18th
        before to help expand your Process Excellence          area. Access available to speakers, judges               January for a private meeting
        horizons.                                              and corporate leaders.                                   surrounding the strategic
    •   15+ innovative technology                                                                                       development of Business Process
                                                           •   Refreshments & informal community
        demonstrations: Want to see the hottest                networking spaces: Take time out from                    Excellence. Hosted by 3 Corporate     Entrance criteria for Corporate Leaders
        technology and solutions on the block? Then            the sessions to talk and share ideas with                Leaders for Process Excellence,       is in-line with the following business
        make sure you take time out to see some of             your new found peers in some of the                      the meeting provides a flexible       remits:
        the 2011 solutions demonstrations –                    solutions hall informal seating areas                    and informal agenda driven by         • Corporate program leader for Process
        everything from the latest statistical software                                                                 you, the corporate leadership.          Excellence
        upgrades, to e-learning solutions to process
                                                           •   Internet access: Don’t get behind on your
                                                                                                                                                              • SVP Operations or Process Excellence
        mapping software and more, it’s your chance            emails – spend five minutes online with the
                                                                                                                                                              • CXOs & MDs of business divisions
        to try before you buy!                                 free solutions hall internet access                      Meeting includes: Full VIP access
                                                                                                                                                              • Chief Quality Officer or VP Quality
                                                           •   Keynote book signings: Pick up an                        into Corporate Leaders Boardroom
    •   The Process Excellence Personal                                                                                 discussions, breakfast, private       • CIO
        Development Fair: With many businesses                 exclusive copy of 2011 keynote books
                                                                                                                                                              • COO
                                                                                                                        lunch, evening champagne
        ramping up recruitment efforts over the next       •   Process Excellence book store: Your one
        12 months, this is the perfect chance to find                                                                   reception and a strategic focus       To request an invitation email
                                                               stop shop to pick up the latest in Process
        the perfect candidates to take your program            Excellence literature, designed to inject                group with guest leadership           enquire@iqpc.co.uk. Places will be
        forward or find that new job that you’ve               fresh ideas and strategies into your                     speaker, all for $300 per person      allocated on a first come first served basis.
        been looking for. So if you’re looking to              deployment team



    Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions:
        ✔ 2011 PI Visionary Council                                                                                ✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
        ✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness                          ✔ The State of the Industry: Industry highlights and feedback from Six Sigma &
        ✔ The Chain of Excellence: Disney share their tips for success                                               Process Excellence IQ’s global network & the BP Group Community
        ✔ Outside-In: Revolutionary customer thinking strategies for the next generation of                        Log onto www.LeanSixSigmaSummit.com for more information
          Business Process Management



6   TEL: +44 (0)20 7368 9373                         •         FAX: +44 (0)20 7368 9377                        •        EMAIL: team@iqpc.co.uk
Profit through Process Week                                                                                 Megan James
               Champions                                                                                                   Event Director & Advisory Board Member
                                                                                                                           Six Sigma & Process Excellence IQ

                   2011 Process Excellence Awards Judges & Advisory Board:

       Steve Degnan Schmidt                              Chuck Aubrey                                     Rod Hill                              John Murphy
       Director Strategic Enablement                     VP Process Management & LSS                      MBB                                   Assistant VP Process
       Allstate                                          Anderson Pharmaceutical                          JEA                                   Excellence
       Tonja Summit                                      Packaging                                        John Douglas                          CSX Transportation
       SVP Enterprise Planning & Strategic               Dan Lachica                                      VP Six Sigma                          Steve Towers
       Initiatives                                       Managing Director, Electronics                   Hess                                  CEO & Founder
       Wachovia – Wells Fargo                            Division, First Philippine Electric              Richard Lam                           BP Group
       Nancy Case                                        Corporation & President                          Lean Six Sigma                        Doug Saarela
       Six Sigma Learning & Development                  First Philec Solar Corporation                   Deployment Leaders                    Industrial Engineer
       MBB                                               Greg Eads                                        BMO Financial                         Crowley Marine
       Paypal                                            Shared Services MBB                              Mark Fendley                          Tiran Degan
       Diane Francisco                                   BlueCrossShields of Florida                      Continuous                            Director, Engagement
       Ph.D, Certified MBB, Director of                  JD Rapp                                          Improvement Director                  Leader Strategic Initiatives &
       Client Solutions, Strategic Partnering            Global Director BPM &                            BMW                                   Analysis
       and Integrated Drug Development                   Organizational Capabilities                                                            NBC Universal
       Covance                                           Whirlpool Corporation



                            BPM Summit Advisory Board:                                                                   Confirmed keynote speakers:
  Charles Bennett, VP Commercial Delivery & Operations, BP Group                                      Steve Towers             Stephen Spear                   Jim Cosco
                                                                                                      CEO & Founder            Author                          VP & Chief
  Erika Westbay, Program Director BPM, The Nature Conservancy
                                                                                                      BP Group                 High Velocity Edge              Quality Officer
  Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance                                            & Blog: Chasing The             Motorola
                                                                                                                               Rabbit                          Home Products
  David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board
  John Corr, Chairman Financial Services SIG, BP Group
                                                                                                             Disney Institute: Learn from the experts in Customer Experience
  Craig Reid, Author, Process Ninja

                                                                                                  For speaker updates visit www.LeanSixSigmaSummit.com


Sponsors &           Platinum Sponsor
Exhibitors:


                                        TEL: +44 (0)20 7368 9373                     •         FAX: +44 (0)20 7368 9377             •      EMAIL: team@iqpc.co.uk                7
How do I Register?
                                                                                                                                                  From USA: Freephone: +1 800-882-8684 or +1 646-378-6026
                        Registration Information                                                                                                  From Rest of World: Tel. +44 (0)20 7368 9373
                                                                                                                                                  From USA: Fax: +1 646-378-6025
                                                                                                                                                  From Rest of World: Fax: Fax: +44 (0)20 7368 9377
                                                                                                                                                  Post: your booking form to:
PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES                                                                                                 IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten
                                                                                                                                                  Street, London, SW3 3QL
                                                            Lean Six Sigma &                                                                      Email: team@iqpc.co.uk
   END USER PRACTIONER PRICING ONLY                       Process Improvement                BPM Summit                   Solution Hall           * All registrations from companies operating outside the US will be subject to 17.5 UK VAT
                                                            Summit package                     package                    Only package            Registration #: GB 799 2259 67
                                                              $3196 +VAT*                    $3196 +VAT*                      FREE
                                                                                                                                                  No Delegate Solution Provider Pricing available – for solution provider package please
   Plenary sessions (Days 1-3)                                         ✔                            ✔                                             call the business development team on +44(0)2073689500 or email
   Day 1 Workshops (L6S or BPM)                                        ✔                            ✔                                             sponsorship@iqpc.co.uk
                                                                                                                                                  ** To qualify for discounts, bookings must be received with payment by close of business on the
   Lean Six Sigma & Process Improvement
                                                                       ✔                      $100 +VAT*                                          discount deadline specified. Only one discount/offer applicable per person. Registration fee
   Summit sessions (Days 2 & 3)                                                                                                                   includes conference documentation, lunch and refreshments. Please Note: An individual may only
   BPM Summit sessions (Days 2 & 3)                              $100 +VAT*                         ✔                                             utilize one form of discount per registration. Please determine the maximum discount you may
                                                                                                                                                  qualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a re
   Corporate Leaders Boardroom (Day 2)                           $300 +VAT*                   $300 +VAT*                    $300 +VAT*            employed in the state of Connecticut). To qualify for discounts, payment must be made with
   Post Conference focus groups (Day 4)                          $999 +VAT*                   $999 +VAT*                    $999 +VAT*            bookings by the deadline date. All team members must register at the same time to receive the
                                                                                                                                                  discount. Team discounts are applicable to standard price and are not available on the evening
   Exhibition Hall (Open days 1-3)                                     ✔                            ✔                               ✔             networking package. Existing customers may not receive any form of discount or offer
   Technology demonstrations (Days 1-3)                                ✔                            ✔                               ✔             retrospectively.

   Speed Networking                                                    ✔                            ✔                               ✔             CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the
                                                                                                                                                  registration form. Due to limited conference space we advise early registration and payment by
   Networking (Day 1 Drinks Reception                                                                                                             credit card to avoid disappointment. Your registration will not be confirmed until payment is
                                                                       ✔                            ✔                       $200 +VAT*
   & Day 2 Awards Dinner)                                                                                                                         received. Admission to the conference will be refused if payment has not been received. Payment
                                                                                                                                                  of invoices by means other than by credit card, or purchase order (UK Plc and government bodies
   Conference Audio Recordings                                         ✔                            ✔                       $299 +VAT*            only) will be subject to a $99 invoicing fee.
Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon              CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and
registration for cost price to discounted from your total registration fee:                                                                       Substitution Policy: You may substitute delegates at any time by providing reasonable advance
• Networking (Day 1 Drinks Reception & Day          • Audio recordings of the Summit sessions on   • Day 1 workshops – Registration fee will be   notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the
  2 Awards Dinner) – Registration fee will be         days 18th – 19th January – Registration fee    reduced by $398                              conference, you will receive a 90% credit to be used at another IQPC conference which must
  reduced by $100                                     will be reduced by $299                                                                     occur within one year from the date of issuance of such credit. An administration fee of 10% of
                                                                                                                                                  the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for
                                                                                                                                                  any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that
   **Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage                 IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.
   discounts per team booking.                                                                                                                    You may use this credit for another IQPC event to be mutually agreed with IQPC, which must
                                                                                                                                                  occur within one year from the date of cancellation. In the event that IQPC postpones an event for
   Lean Six Sigma & Process Improvement Summit package or BPM Summit package                                                                      any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will
                                                                                                                                                  receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event
  TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending                                                   40% off standard prices    to be mutually agreed with IQPC, which must occur within one year from the date of
  TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending                                                20% off standard prices    postponement. Except as specified above, no credits will be issued for cancellations. There are no
                                                                                                                                                  refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result
  TEAMS OF 7+ with senior leader (decision maker/c-suite) attending                                                    50% off standard prices    of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability
  TEAMS OF 7+ without senior leader (decision maker/c-suite) attending                                                 30% off standard prices    whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous
                                                                                                                                                  event, Act of God, unforeseen occurrence or any other event that renders performance of this
                                                                                                                                                  conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall
                                                                                                                                                  include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please
                                                                                                                                                  note that while speakers and topics were confirmed at the time of publishing, circumstances
                                                                                                                                                  beyond the control of the organizers may necessitate substitutions, alterations or cancellations of
                                         OR                                                                 SAVE $1600 on                         the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised
                                                                                                         the full package price                   speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or
                           Early Booking Discounts**                                                     when you book & pay                      alterations will be updated on our web page as soon as possible.
                                                                                                        before 27th August 2010                   SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the
  Cut off date 1 – 27/08/2010                              $1596 (Save $1600)                            – that’s only $1596**                    content and timing of the programme or the identity of the speakers.
  Cut off date 2 – 24/09/2010                              $1996 ( Save $1200)
                                                                                                                                                  DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998.
  Cut off date 3 – 29/10/2010                               $2396 (Save $800)                                                                     Your details may be passed to other companies who wish to communicate with you offers related
                                                                                                                                                  to your business activities. If you do not wish to receive? Please do not pass my information to any
                                                                                                                                                  third party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67

TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk

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Profit Through Process Show Guide

  • 1. Presented by: In conjunction with: OFFICIAL 2011 SHOW GUIDE Where the Business Process Excellence Community Shapes Its Future 17th – 20th January 2011 Buena Vista Palace Hotel & Spa, Orlando FL Platinum Sponsor 1 Week, 2 Summits: Shaping a shared vision for Lean, Six Sigma & BPM TEL: +44 (0)20 7368 9373 FAX: +44 (0)20 7368 9377 EMAIL: team@iqpc.co.uk
  • 2. So how does the Profit Through Process Week work? Profit Through Process Week is the only industry meeting to give you the big picture ideologies driving industry change, as well as the specific tools and strategies to perfect your deployment. Through the unique meeting set up, attendees can now participate in visionary shared content and solutions, as well as tailor make their week’s learning to their maturity in the IT’S FUTURE IN THE MAKING – make sure you’re part of it industry. For the first time in history Profit Through A standard pass to the Profit Through Process Process Week brings together everything Week covers shared content & access to: ✔ Evening Networking package (including awards your 2011 organizational transformation dinner) team could need to accelerate and progress ✔ North American Process Excellence Awards complete Process and Business ✔ Process Excellence Solutions Hall Transformation. By bringing together 3 key ✔ Live Technology and solution demonstration area ✔ Visionary keynote sessions industry events, the week provides a unique shared community working towards one goal: To plot a common course for Attendees should then select their workshops competitiveness and heightened and content specific sessions from the 2 onsite summits based on critical business performance through Business Process needs and personal scope of responsibility: Optimization • 12th Annual Lean Six Sigma & Process Improvement Week • 18th Annual Next Generation BPM Summit – co- hosted by IQPC & BP Group • Corporate Leaders Boardroom (VIP access by invitation or application only) It’s truly where the future landscape will be shaped – and here’s how! It’s the perfect way to ensure that the entirety of your A unique face-to-face network of over 800 experts on the front-line in process optimization Process Excellence team is on the same page. Pricing The chance to harness the knowledge and experience from the most inspirational leaders from across packages are designed to encourage you to bring those the Lean, Six Sigma & BPM communities responsible for each area of development: • Team discounts for 3 or more can be arranged for Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not attendees across separate aspects of the Profit the problems of yesterday Through process meeting The matchless chance to connect the dots between the Process Excellence landscapes and to make Phone an IQPC registration representative and sure your leadership teams are positioned to drive excellence at all levels within the business tailor your packages to your learning and development needs on +1 800-882-8684 for outside the US +1 646-378-6026 2 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk
  • 3. How to navigate Profit Through Process Week Profit through Process Profit Through Process Solutions Hall Next Generation BPM Summit only sessions Local Association Meetings Week Agenda-at-a-glance Shared Lean Six Sigma & BPM Summit Sessions Lean Six Sigma Summit Corporate Leaders Boardroom Process Excellence Networking package Post Conference focus groups only sessions Awards Judging Day (Please register separately) DAY 1 - Monday, 17 January 2011 Opening of the Profit through Process Solutions Hall DAY 3 - Wednesday, 19 January 2011 Workshops Workshops Judging Interviews Local Association Technology Technology Demonstrations Technology For Process Meetings Demonstrations Demonstrations Email Profit Through Process Week Thought Excellence Awards Enquire@Iqpc.Co.Uk To Leadership Plenaries Register Your Interest Is Book Signing & Technology Hosting Or Attending A Meeting Demonstrations (Coffee) Profit Through Process Week Thought Profit Through Process Week Thought Leadership Plenaries Leadership Plenaries Speed Networking Technology Demonstrations Choice Of Track Sessions Local Association Workshops Workshops Judging Interviews Local Association Track Session Meetings For Process Meetings Email Email By Maturity Excellence Awards Enquire@Iqpc.Co.Uk Enquire@Iqpc.Co.Uk To To Register Your Register Your Interest Is Interest Is Hosting Or Hosting Or Attending A Attending A Meeting Meeting Profit Through Process Week Welcome Reception Technology Demonstrations Choice Of Track Sessions Local Association Track Session Meetings By Maturity Email DAY 2 - Tuesday, 18 January 2011 Enquire@Iqpc.Co.Uk To Register Your Speed Networking Interest Is Hosting Or Technology Attending A Meeting Profit Through Process Week Thought Leadership Plenaries Demonstrations Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Meeting Summary From Lean Six Sigma Profit Through Process Week Thought Leadership Plenaries & BPM Summit Technology Demonstrations (Lunch) Close Of Exhibition Hall & Drinks Reception Choice Of Track Track Sessions Corporate Leaders Local Association Session By Maturity Boardroom Meetings (By Application Only) Email Enquire@Iqpc.Co.Uk To DAY 4 - Thursday, 20 January 2011 Register Your Interest Is Hosting Or Attending A Lean Leaders Disney Field White Belt Training Meeting Meeting Experience day Technology Demonstrations (Coffee) Choice Of Track Track Sessions Corporate Leaders Local Association Session By Maturity Boardroom Meetings (By Application Only) Email Enquire@Iqpc.Co.Uk To Register Your Interest Is Hosting Or Attending A Meeting Awards Ceremony & Gala Dinner TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 3
  • 4. What’s the Difference Between the Two Summits? Accelerating Recovery: Transforming Business Advanced BPM: How do the world’s Results through Lean, Six Sigma & Process most successful companies address the Optimization challenges of the 21st Century? Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is Unlike other BPM meetings the Next Generation BPM Summit goes beyond the the original, largest and most recommended Process Improvement event of the year. technologies and standard BPM frameworks to focus on accelerating business delivery, achieving optimum global operations performance and achieving capturing successful Through the mixture of visionary thought-leadership and practical techniques for outcomes. embedding Lean Six Sigma thinking within the business, the Summit provides essential guidance on future industry evolutions as well and the critical strategies to help you Based around the combination of BPM thinking and the Outside-In approach the make the journey. Summit bridges the gap between IT and operational delivery. As such the content is designed to take customer facing BPM strategies to a whole new level and give you Structured by program experience, you’ll find something for every level of and your BPM teams the knowledge you need to achieve true enterprise-wide Lean and Six Sigma maturities: • 0-3 years: Launching Process Excellence business process transformation. • 3-6 years: Driving mid-life Business Results Structured by experience levels in Outside-In and BPM as well as the most • 6 years +: The Future Improvement Board critical market issues of today take your pick from 3 primary content tracks: • Concepts of Outside-In & advanced BPM Meet and share Lean strategies with: • Critical Market Issues • Chief Quality Officers • Next generation Business Process Excellence Strategies • SVP/VPs Operations • VPs & Heads of Lean Six Sigma It’s the perfect change for strategic BPM leaders to discuss the next evolution • Directors Lean programs of BPM strategies with you industry peers including: • Managers Process Excellence • CIOs & COOs • MBBs • VPs & Directors Business Process Management In conjunction with: • Black Belts • Directors Enterprise Architecture • Directors IT Just pick which track is most relevant for your program’s stage of development to • Process & business analysts ensure you take away maximum value from the Lean Six Sigma & Process Improvement Summit and accelerate your program ROI in 2011. Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online communities for BPM thinking globally it’s the one meeting that will truly address the Get a flavour for what all the fuss is about: Watch last year’s Summit video biggest BPM challenges and focus on strategic business outcomes. online at www.LeanSixSigmaSummit.com "I was out of the network – one event and I feel I am “A fantastic opportunity to network with peers & listen to back in it and connected." - Lloyds Register different approaches to common issues” - Bank of New York Mellon And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person for access into both Summits. Email enquire@iqpc.co.uk for more information. 4 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk
  • 5. 2011 Process Excellence Awards: The Americas Closing Date: October 15, 2010 Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark and recognize your Process Excellence business results as well as motivate and renew passion within your organizational team. Like no other award program, it's for the community, judged by the community, so what better way to put your improvement program back on your CEO's agenda and elevate your company's profile in 2011? 2011 Award categories include INDIVIDUAL AWARDS Log onto http://www.processexcellenceawards.com/ • Deployment Leader of the Year to find out more about how to enter, the judging • Master Black Belt of the Year process, awards criteria & applications, and the prestigious judging panel. PROGRAM AWARDS • Best Process Improvement Program • Best Start-Up Process Improvement Program • NEW FOR 2011: Best BPM Program "Applying for several years and then winning the • NEW FOR 2011: Best BPO-based Process Improvement Program award was very satisfying. We appreciated and utilized the feedback that we received in the PROJECT AWARDS various categories to improve our approach and • Best Process Improvement Project in Manufacturing projects. The whole process really mobilized our (sub categories for small & large organizations) organization and motivated us to improve even • Best Process Improvement Project in Service & Transaction more than our plan. The final recognition that we (sub categories for small and large organizations) received had an energizing effect at all levels of • Best Project Contributing to Innovation the organization that more effectively engaged • Best Process Improvement Project Under 90 Days both our employees as well as our leadership (recommended for Lean projects) team." - Chuck Aubrey, 2010 Winner of Best • Best Green Process Improvement Project Process Improvement Project in Manufacturing, • NEW FOR 2011: Best BPM project small-midsize Unparalleled Networking Opportunities at the Profit Through Process Week Include: 17th January: Profit Through Process Meet & Great Please note all those wishing to attend the awards ceremony must register in advance for the Your first chance to meet, relax and swap Process Excellence stories with your peers from across full networking package as places are limited. Please see pricing table for more information. the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and Profit Through Process Solution Hall are designed to create a fun and relaxed networking atmosphere (transport provided). Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall 18th January: 2011 Process Excellence Awards running from days 1-3. With shared networking and demonstrations across both Summit 7.00: Pre-awards drinks reception and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next 7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise page for more information…) entertainment whilst you wait in anticipation for the award winners to be announced. TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 5
  • 6. What will I find in the Profit Through Process Week Solutions Hall? FREE PASSES AV The Profit Through Process Week Solutions SOLUTIONS AILABLE FOR H Hall is the perfect place to get face time with REGISTER FO ALL ONLY – R YOUR FREE the community’s most respected and innovative solutions providers. PASS TODA ENQUIRE@IQ Y ON PC.CO.UK Corporate Leaders Boardroom Taking place in the solutions hall for 2011 you’ll find: 18th January: Registration limited to 30 SVP, C-level leaders and • Access to over 50 leading Lean, Six Sigma recruit or scope for job opportunities, email Corporate Process Excellence & BPM solutions providers: 2011’s us today for more information about career solutions hall will be signposted with two and personal development fair Leaders. sections for each Summit, the BPM Summit opportunities. and the Lean Six Sigma Summit. With access Accessible only by personal • VIP networking space: If you’re an event to both sections open to all attendees there’s invitation, the Corporate Leaders VIP, take the chance to sit back, relax and guaranteed to be more choice than ever ponder your learnings in the exclusive VIP Boardroom will meet on the 18th before to help expand your Process Excellence area. Access available to speakers, judges January for a private meeting horizons. and corporate leaders. surrounding the strategic • 15+ innovative technology development of Business Process • Refreshments & informal community demonstrations: Want to see the hottest networking spaces: Take time out from Excellence. Hosted by 3 Corporate Entrance criteria for Corporate Leaders technology and solutions on the block? Then the sessions to talk and share ideas with Leaders for Process Excellence, is in-line with the following business make sure you take time out to see some of your new found peers in some of the the meeting provides a flexible remits: the 2011 solutions demonstrations – solutions hall informal seating areas and informal agenda driven by • Corporate program leader for Process everything from the latest statistical software you, the corporate leadership. Excellence upgrades, to e-learning solutions to process • Internet access: Don’t get behind on your • SVP Operations or Process Excellence mapping software and more, it’s your chance emails – spend five minutes online with the • CXOs & MDs of business divisions to try before you buy! free solutions hall internet access Meeting includes: Full VIP access • Chief Quality Officer or VP Quality • Keynote book signings: Pick up an into Corporate Leaders Boardroom • The Process Excellence Personal discussions, breakfast, private • CIO Development Fair: With many businesses exclusive copy of 2011 keynote books • COO lunch, evening champagne ramping up recruitment efforts over the next • Process Excellence book store: Your one 12 months, this is the perfect chance to find reception and a strategic focus To request an invitation email stop shop to pick up the latest in Process the perfect candidates to take your program Excellence literature, designed to inject group with guest leadership enquire@iqpc.co.uk. Places will be forward or find that new job that you’ve fresh ideas and strategies into your speaker, all for $300 per person allocated on a first come first served basis. been looking for. So if you’re looking to deployment team Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions: ✔ 2011 PI Visionary Council ✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week! ✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness ✔ The State of the Industry: Industry highlights and feedback from Six Sigma & ✔ The Chain of Excellence: Disney share their tips for success Process Excellence IQ’s global network & the BP Group Community ✔ Outside-In: Revolutionary customer thinking strategies for the next generation of Log onto www.LeanSixSigmaSummit.com for more information Business Process Management 6 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk
  • 7. Profit through Process Week Megan James Champions Event Director & Advisory Board Member Six Sigma & Process Excellence IQ 2011 Process Excellence Awards Judges & Advisory Board: Steve Degnan Schmidt Chuck Aubrey Rod Hill John Murphy Director Strategic Enablement VP Process Management & LSS MBB Assistant VP Process Allstate Anderson Pharmaceutical JEA Excellence Tonja Summit Packaging John Douglas CSX Transportation SVP Enterprise Planning & Strategic Dan Lachica VP Six Sigma Steve Towers Initiatives Managing Director, Electronics Hess CEO & Founder Wachovia – Wells Fargo Division, First Philippine Electric Richard Lam BP Group Nancy Case Corporation & President Lean Six Sigma Doug Saarela Six Sigma Learning & Development First Philec Solar Corporation Deployment Leaders Industrial Engineer MBB Greg Eads BMO Financial Crowley Marine Paypal Shared Services MBB Mark Fendley Tiran Degan Diane Francisco BlueCrossShields of Florida Continuous Director, Engagement Ph.D, Certified MBB, Director of JD Rapp Improvement Director Leader Strategic Initiatives & Client Solutions, Strategic Partnering Global Director BPM & BMW Analysis and Integrated Drug Development Organizational Capabilities NBC Universal Covance Whirlpool Corporation BPM Summit Advisory Board: Confirmed keynote speakers: Charles Bennett, VP Commercial Delivery & Operations, BP Group Steve Towers Stephen Spear Jim Cosco CEO & Founder Author VP & Chief Erika Westbay, Program Director BPM, The Nature Conservancy BP Group High Velocity Edge Quality Officer Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance & Blog: Chasing The Motorola Rabbit Home Products David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board John Corr, Chairman Financial Services SIG, BP Group Disney Institute: Learn from the experts in Customer Experience Craig Reid, Author, Process Ninja For speaker updates visit www.LeanSixSigmaSummit.com Sponsors & Platinum Sponsor Exhibitors: TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk 7
  • 8. How do I Register? From USA: Freephone: +1 800-882-8684 or +1 646-378-6026 Registration Information From Rest of World: Tel. +44 (0)20 7368 9373 From USA: Fax: +1 646-378-6025 From Rest of World: Fax: Fax: +44 (0)20 7368 9377 Post: your booking form to: PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten Street, London, SW3 3QL Lean Six Sigma & Email: team@iqpc.co.uk END USER PRACTIONER PRICING ONLY Process Improvement BPM Summit Solution Hall * All registrations from companies operating outside the US will be subject to 17.5 UK VAT Summit package package Only package Registration #: GB 799 2259 67 $3196 +VAT* $3196 +VAT* FREE No Delegate Solution Provider Pricing available – for solution provider package please Plenary sessions (Days 1-3) ✔ ✔ call the business development team on +44(0)2073689500 or email Day 1 Workshops (L6S or BPM) ✔ ✔ sponsorship@iqpc.co.uk ** To qualify for discounts, bookings must be received with payment by close of business on the Lean Six Sigma & Process Improvement ✔ $100 +VAT* discount deadline specified. Only one discount/offer applicable per person. Registration fee Summit sessions (Days 2 & 3) includes conference documentation, lunch and refreshments. Please Note: An individual may only BPM Summit sessions (Days 2 & 3) $100 +VAT* ✔ utilize one form of discount per registration. Please determine the maximum discount you may qualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a re Corporate Leaders Boardroom (Day 2) $300 +VAT* $300 +VAT* $300 +VAT* employed in the state of Connecticut). To qualify for discounts, payment must be made with Post Conference focus groups (Day 4) $999 +VAT* $999 +VAT* $999 +VAT* bookings by the deadline date. All team members must register at the same time to receive the discount. Team discounts are applicable to standard price and are not available on the evening Exhibition Hall (Open days 1-3) ✔ ✔ ✔ networking package. Existing customers may not receive any form of discount or offer Technology demonstrations (Days 1-3) ✔ ✔ ✔ retrospectively. Speed Networking ✔ ✔ ✔ CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by Networking (Day 1 Drinks Reception credit card to avoid disappointment. Your registration will not be confirmed until payment is ✔ ✔ $200 +VAT* & Day 2 Awards Dinner) received. Admission to the conference will be refused if payment has not been received. Payment of invoices by means other than by credit card, or purchase order (UK Plc and government bodies Conference Audio Recordings ✔ ✔ $299 +VAT* only) will be subject to a $99 invoicing fee. Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and registration for cost price to discounted from your total registration fee: Substitution Policy: You may substitute delegates at any time by providing reasonable advance • Networking (Day 1 Drinks Reception & Day • Audio recordings of the Summit sessions on • Day 1 workshops – Registration fee will be notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the 2 Awards Dinner) – Registration fee will be days 18th – 19th January – Registration fee reduced by $398 conference, you will receive a 90% credit to be used at another IQPC conference which must reduced by $100 will be reduced by $299 occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that **Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. discounts per team booking. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for Lean Six Sigma & Process Improvement Summit package or BPM Summit package any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices to be mutually agreed with IQPC, which must occur within one year from the date of TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of OR SAVE $1600 on the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised the full package price speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or Early Booking Discounts** when you book & pay alterations will be updated on our web page as soon as possible. before 27th August 2010 SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the Cut off date 1 – 27/08/2010 $1596 (Save $1600) – that’s only $1596** content and timing of the programme or the identity of the speakers. Cut off date 2 – 24/09/2010 $1996 ( Save $1200) DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998. Cut off date 3 – 29/10/2010 $2396 (Save $800) Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive? Please do not pass my information to any third party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: team@iqpc.co.uk