Presented by:                                In conjunction with:

So how does the
How to navigate Profit Through Process Week
                    Profit through Process                                    ...
What’s the Difference
                   Between the Two Summits?
    Accelerating Recovery: Transforming Business        ...
2011 Process Excellence Awards:
What will I find in the Profit
                        Through Process Week Solutions Hall?
Profit through Process Week                                                                              Megan James
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Profit Through Process Show Guide


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Bringing together IQPC’s renowned 12th Annual Lean Six Sigma & Process Improvement Summit, the BPM Summit and the North American Process Excellence Awards, the newly conjoined Profit Through Process Week draws together everything your organizational team could need in 2011 to accelerate and progress Business Process Transformation.

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Profit Through Process Show Guide

  1. 1. Presented by: In conjunction with: OFFICIAL 2011 SHOW GUIDE Where the Business Process Excellence Community Shapes Its Future 17th – 20th January 2011 Buena Vista Palace Hotel & Spa, Orlando FL 1 Week, 2 Summits: Shaping a shared vision for Lean, Six Sigma & BPM WEB: & TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 FAX: +1 646-378-6025 EMAIL:
  2. 2. So how does the Profit Through Process Week work? Profit Through Process Week is the only industry meeting to give you the big picture ideologies driving industry change, as well as the specific tools and strategies to perfect your deployment. Through the unique meeting set up, attendees can now participate in visionary shared content and solutions, as well as tailor make their week’s learning to their maturity in the industry. IT’S FUTURE IN THE MAKING – make sure you’re part of it A standard pass to the Profit Through Process Week covers shared content & access to: For the first time in history Profit Through ✔ Evening Networking package (including awards Process Week brings together everything dinner) your 2011 organizational transformation ✔ North American Process Excellence Awards ✔ Process Excellence Solutions Hall team could need to accelerate and progress ✔ Live Technology and solution demonstration area complete Process and Business ✔ Visionary keynote sessions Transformation. By bringing together 3 key industry events, the week provides a Attendees should then select their workshops unique shared community working towards and content specific sessions from the 2 one goal: To plot a common course for onsite summits based on critical business competitiveness and heightened needs and personal scope of responsibility: performance through Business Process • 12th Annual Lean Six Sigma & Process Optimization Improvement Week • 18th Annual Next Generation BPM Summit – co- hosted by IQPC & BP Group • Corporate Leaders Boardroom (VIP access by invitation or application only) It’s truly where the future landscape will be shaped – and here’s how! It’s the perfect way to ensure that the entirety of your A unique face-to-face network of over 800 experts on the front-line in process optimization Process Excellence team is on the same page. Pricing The chance to harness the knowledge and experience from the most inspirational leaders from across packages are designed to encourage you to bring those the Lean, Six Sigma & BPM communities responsible for each area of development: • Team discounts for 3 or more can be arranged for Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not attendees across separate aspects of the Profit the problems of yesterday Through process meeting The matchless chance to connect the dots between the Process Excellence landscapes and to make Phone an IQPC registration representative and sure your leadership teams are positioned to drive excellence at all levels within the business tailor your packages to your learning and development needs on +1 800-882-8684 for outside the US +1 646-378-6026 2 •
  3. 3. How to navigate Profit Through Process Week Profit through Process Profit Through Process Solutions Hall Next Generation BPM Summit only sessions Local Association Meetings Week Agenda-at-a-glance Shared Lean Six Sigma & BPM Summit Sessions Lean Six Sigma Summit Corporate Leaders Boardroom Process Excellence Networking package Post Conference focus groups only sessions Awards Judging Day (Please register separately) DAY 1 - Monday, 17 January 2011 Opening of the Profit through Process Solutions Hall DAY 3 - Wednesday, 19 January 2011 Workshops Workshops Judging Interviews Local Association Technology Technology Demonstrations Technology For Process Meetings Demonstrations Demonstrations Email Profit Through Process Week Thought Excellence Awards Enquire@Iqpc.Co.Uk To Leadership Plenaries Register Your Interest Is Book Signing & Technology Hosting Or Attending A Meeting Demonstrations (Coffee) Profit Through Process Week Thought Profit Through Process Week Thought Leadership Plenaries Leadership Plenaries Speed Networking Technology Demonstrations Choice Of Track Sessions Local Association Workshops Workshops Judging Interviews Local Association Track Session Meetings For Process Meetings Email Email By Maturity Excellence Awards Enquire@Iqpc.Co.Uk Enquire@Iqpc.Co.Uk To To Register Your Register Your Interest Is Interest Is Hosting Or Hosting Or Attending A Attending A Meeting Meeting Profit Through Process Week Welcome Reception Technology Demonstrations Choice Of Track Sessions Local Association Track Session Meetings By Maturity Email DAY 2 - Tuesday, 18 January 2011 Enquire@Iqpc.Co.Uk To Register Your Speed Networking Interest Is Hosting Or Technology Attending A Meeting Profit Through Process Week Thought Leadership Plenaries Demonstrations Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Meeting Summary From Lean Six Sigma Profit Through Process Week Thought Leadership Plenaries & BPM Summit Technology Demonstrations (Lunch) Close Of Exhibition Hall & Drinks Reception Choice Of Track Track Sessions Corporate Leaders Local Association Session By Maturity Boardroom Meetings (By Application Only) Email Enquire@Iqpc.Co.Uk To DAY 4 - Thursday, 20 January 2011 Register Your Interest Is Hosting Or Attending A Lean Leaders Disney Field White Belt Training Meeting Meeting Experience day Technology Demonstrations (Coffee) Choice Of Track Track Sessions Corporate Leaders Local Association Session By Maturity Boardroom Meetings (By Application Only) Email Enquire@Iqpc.Co.Uk To Register Your Interest Is Hosting Or Attending A Meeting Awards Ceremony & Gala Dinner TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: 3
  4. 4. What’s the Difference Between the Two Summits? Accelerating Recovery: Transforming Business Advanced BPM: How do the world’s Results through Lean, Six Sigma & Process most successful companies address the Optimization challenges of the 21st Century? Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is Unlike other BPM meetings the Next Generation BPM Summit goes beyond the the original, largest and most recommended Process Improvement event of the year. technologies and standard BPM frameworks to focus on accelerating business delivery, achieving optimum global operations performance and achieving capturing successful Through the mixture of visionary thought-leadership and practical techniques for outcomes. embedding Lean Six Sigma thinking within the business, the Summit provides essential guidance on future industry evolutions as well and the critical strategies to help you Based around the combination of BPM thinking and the Outside-In approach the make the journey. Summit bridges the gap between IT and operational delivery. As such the content is designed to take customer facing BPM strategies to a whole new level and give you Structured by program experience, you’ll find something for every level of and your BPM teams the knowledge you need to achieve true enterprise-wide Lean and Six Sigma maturities: • 0-3 years: Launching Process Excellence business process transformation. • 3-6 years: Driving mid-life Business Results Structured by experience levels in Outside-In and BPM as well as the most • 6 years +: The Future Improvement Board critical market issues of today take your pick from 3 primary content tracks: • Concepts of Outside-In & advanced BPM Meet and share Lean strategies with: • Critical Market Issues • Chief Quality Officers • Next generation Business Process Excellence Strategies • SVP/VPs Operations • VPs & Heads of Lean Six Sigma It’s the perfect change for strategic BPM leaders to discuss the next evolution • Directors Lean programs of BPM strategies with you industry peers including: • Managers Process Excellence • CIOs & COOs • MBBs • VPs & Directors Business Process Management In conjunction with: • Black Belts • Directors Enterprise Architecture • Directors IT Just pick which track is most relevant for your program’s stage of development to • Process & business analysts ensure you take away maximum value from the Lean Six Sigma & Process Improvement Summit and accelerate your program ROI in 2011. Jointly hosted by Six Sigma IQ and, one of the largest online communities for BPM thinking globally it’s the one meeting that will truly address the Get a flavour for what all the fuss is about: Watch last year’s Summit video biggest BPM challenges and focus on strategic business outcomes. online at "I was out of the network – one event and I feel I am “A fantastic opportunity to network with peers & listen to back in it and connected." - Lloyds Register different approaches to common issues” - Bank of New York Mellon And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person for access into both Summits. Email for more information. 4 •
  5. 5. 2011 Process Excellence Awards: The Americas Closing Date: October 15, 2010 Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark and recognize your Process Excellence business results as well as motivate and renew passion within your organizational team. Like no other award program, it's for the community, judged by the community, so what better way to put your improvement program back on your CEO's agenda and elevate your company's profile in 2011? 2011 Award categories include INDIVIDUAL AWARDS Log onto • Deployment Leader of the Year to find out more about how to enter, the judging • Master Black Belt of the Year process, awards criteria & applications, and the prestigious judging panel. PROGRAM AWARDS • Best Process Improvement Program • Best Start-Up Process Improvement Program • NEW FOR 2011: Best BPM Program "Applying for several years and then winning the • NEW FOR 2011: Best BPO-based Process Improvement Program award was very satisfying. We appreciated and utilized the feedback that we received in the PROJECT AWARDS various categories to improve our approach and • Best Process Improvement Project in Manufacturing projects. The whole process really mobilized our (sub categories for small & large organizations) organization and motivated us to improve even • Best Process Improvement Project in Service & Transaction more than our plan. The final recognition that we (sub categories for small and large organizations) received had an energizing effect at all levels of • Best Project Contributing to Innovation the organization that more effectively engaged • Best Process Improvement Project Under 90 Days both our employees as well as our leadership (recommended for Lean projects) team." - Chuck Aubrey, 2010 Winner of Best • Best Green Process Improvement Project Process Improvement Project in Manufacturing, • NEW FOR 2011: Best BPM project small-midsize Unparalleled Networking Opportunities at the Profit Through Process Week Include: 17th January: Profit Through Process Meet & Great Please note all those wishing to attend the awards ceremony must register in advance for the Your first chance to meet, relax and swap Process Excellence stories with your peers from across full networking package as places are limited. Please see pricing table for more information. the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and Profit Through Process Solution Hall are designed to create a fun and relaxed networking atmosphere (transport provided). Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall 18th January: 2011 Process Excellence Awards running from days 1-3. With shared networking and demonstrations across both Summit 7.00: Pre-awards drinks reception and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next 7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise page for more information…) entertainment whilst you wait in anticipation for the award winners to be announced. TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: 5
  6. 6. What will I find in the Profit Through Process Week Solutions Hall? FREE PASSES AV The Profit Through Process Week Solutions SOLUTIONS AILABLE FOR H Hall is the perfect place to get face time with REGISTER FO ALL ONLY – R YOUR FREE the community’s most respected and innovative solutions providers. PASS TODA ENQUIRE@IQ Y ON PC.CO.UK Corporate Leaders Boardroom Taking place in the solutions hall for 2011 you’ll find: 18th January: Registration limited to 30 SVP, C-level leaders and • Access to over 50 leading Lean, Six Sigma recruit or scope for job opportunities, email Corporate Process Excellence & BPM solutions providers: 2011’s us today for more information about career solutions hall will be signposted with two and personal development fair Leaders. sections for each Summit, the BPM Summit opportunities. and the Lean Six Sigma Summit. With access Accessible only by personal • VIP networking space: If you’re an event to both sections open to all attendees there’s invitation, the Corporate Leaders VIP, take the chance to sit back, relax and guaranteed to be more choice than ever ponder your learnings in the exclusive VIP Boardroom will meet on the 18th before to help expand your Process Excellence area. Access available to speakers, judges January for a private meeting horizons. and corporate leaders. surrounding the strategic • 15+ innovative technology development of Business Process • Refreshments & informal community demonstrations: Want to see the hottest networking spaces: Take time out from Excellence. Hosted by 3 Corporate Entrance criteria for Corporate Leaders technology and solutions on the block? Then the sessions to talk and share ideas with Leaders for Process Excellence, is in-line with the following business make sure you take time out to see some of your new found peers in some of the the meeting provides a flexible remits: the 2011 solutions demonstrations – solutions hall informal seating areas and informal agenda driven by • Corporate program leader for Process everything from the latest statistical software you, the corporate leadership. Excellence upgrades, to e-learning solutions to process • Internet access: Don’t get behind on your • SVP Operations or Process Excellence mapping software and more, it’s your chance emails – spend five minutes online with the • CXOs & MDs of business divisions to try before you buy! free solutions hall internet access Meeting includes: Full VIP access • Chief Quality Officer or VP Quality • Keynote book signings: Pick up an into Corporate Leaders Boardroom • The Process Excellence Personal discussions, breakfast, private • CIO Development Fair: With many businesses exclusive copy of 2011 keynote books • COO lunch, evening champagne ramping up recruitment efforts over the next • Process Excellence book store: Your one 12 months, this is the perfect chance to find reception and a strategic focus To request an invitation email stop shop to pick up the latest in Process the perfect candidates to take your program Excellence literature, designed to inject group with guest leadership Places will be forward or find that new job that you’ve fresh ideas and strategies into your speaker, all for $300 per person allocated on a first come first served basis. been looking for. So if you’re looking to deployment team Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions: ✔ 2011 PI Visionary Council ✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week! ✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness ✔ The State of the Industry: Industry highlights and feedback from Six Sigma & ✔ The Chain of Excellence: Disney share their tips for success Process Excellence IQ’s global network & the BP Group Community ✔ Outside-In: Revolutionary customer thinking strategies for the next generation of Log onto for more information Business Process Management 6 •
  7. 7. Profit through Process Week Megan James Champions Event Director & Advisory Board Member Six Sigma & Process Excellence IQ 2011 Process Excellence Awards Judges & Advisory Board: Steve Degnan Schmidt Chuck Aubrey Rod Hill John Murphy Director Strategic Enablement VP Process Management & LSS MBB Assistant VP Process Allstate Anderson Pharmaceutical JEA Excellence Tonja Summit Packaging John Douglas CSX Transportation SVP Enterprise Planning & Strategic Dan Lachica VP Six Sigma Steve Towers Initiatives Managing Director, Electronics Hess CEO & Founder Wachovia – Wells Fargo Division, First Philippine Electric Richard Lam BP Group Nancy Case Corporation & President Lean Six Sigma Doug Saarela Six Sigma Learning & Development First Philec Solar Corporation Deployment Leaders Industrial Engineer MBB Greg Eads BMO Financial Crowley Marine Paypal Shared Services MBB Mark Fendley Tiran Degan Diane Francisco BlueCrossShields of Florida Continuous Director, Engagement Ph.D, Certified MBB, Director of JD Rapp Improvement Director Leader Strategic Initiatives & Client Solutions, Strategic Partnering Global Director BPM & BMW Analysis and Integrated Drug Development Organizational Capabilities NBC Universal Covance Whirlpool Corporation BPM Summit Advisory Board: Confirmed keynote speakers: Charles Bennett, VP Commercial Delivery & Operations, BP Group Steve Towers Stephen Spear Jim Cosco CEO & Founder Author VP & Chief Erika Westbay, Program Director BPM, The Nature Conservancy BP Group High Velocity Edge Quality Officer Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance & Blog: Chasing The Motorola Rabbit Home Products David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board John Corr, Chairman Financial Services SIG, BP Group Disney Institute: Learn from the experts in Customer Experience Craig Reid, Author, Process Ninja For speaker updates visit Sponsors and Exhibitors: TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: 7
  8. 8. How do I Register? From USA: Freephone: +1 800-882-8684 or +1 646-378-6026 Registration Information From Rest of World: +44 (0)20 7368 9300 From USA: Fax: +1 646-378-6025 From Rest of World: Fax: +44 (0)20 7368 9301 Post: your booking form to: PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten Street, London, SW3 3QL Lean Six Sigma & Online: or END USER PRACTIONER PRICING ONLY Process Improvement BPM Summit Solution Hall Email: Summit package package Only package * All registrations from companies operating outside the US will be subject to 17.5 UK VAT $3196 +VAT* $3196 +VAT* FREE Registration #: GB 799 2259 67 Plenary sessions (Days 1-3) ✔ ✔ No Delegate Solution Provider Pricing available – for solution provider package please Day 1 Workshops (L6S or BPM) ✔ ✔ call the business development team on +44(0)2073689500 or email Lean Six Sigma & Process Improvement ✔ $100 +VAT* ** To qualify for discounts, bookings must be received with payment by close of business on the Summit sessions (Days 2 & 3) discount deadline specified. Only one discount/offer applicable per person. Registration fee BPM Summit sessions (Days 2 & 3) $100 +VAT* ✔ includes conference documentation, lunch and refreshments. Please Note: An individual may only Corporate Leaders Boardroom (Day 2) $300 +VAT* $300 +VAT* $300 +VAT* utilize one form of discount per registration. Please determine the maximum discount you may qualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a re Post Conference focus groups (Day 4) $999 +VAT* $999 +VAT* $999 +VAT* employed in the state of Connecticut). To qualify for discounts, payment must be made with bookings by the deadline date. All team members must register at the same time to receive the Exhibition Hall (Open days 1-3) ✔ ✔ ✔ discount. Team discounts are applicable to standard price and are not available on the evening Technology demonstrations (Days 1-3) ✔ ✔ ✔ networking package. Existing customers may not receive any form of discount or offer retrospectively. Speed Networking ✔ ✔ ✔ CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the Networking (Day 1 Drinks Reception ✔ ✔ $200 +VAT* registration form. Due to limited conference space we advise early registration and payment by & Day 2 Awards Dinner) credit card to avoid disappointment. Your registration will not be confirmed until payment is Conference Audio Recordings ✔ ✔ $299 +VAT* received. Admission to the conference will be refused if payment has not been received. Payment of invoices by means other than by credit card, or purchase order (UK Plc and government bodies Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon only) will be subject to a $99 invoicing fee. registration for cost price to discounted from your total registration fee: CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and • Networking (Day 1 Drinks Reception & Day • Audio recordings of the Summit sessions on • Day 1 workshops – Registration fee will be Substitution Policy: You may substitute delegates at any time by providing reasonable advance 2 Awards Dinner) – Registration fee will be days 18th – 19th January – Registration fee reduced by $398 notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the reduced by $100 will be reduced by $299 conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for **Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that discounts per team booking. IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must Lean Six Sigma & Process Improvement Summit package or BPM Summit package occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please OR SAVE $1600 on note that while speakers and topics were confirmed at the time of publishing, circumstances the full package price beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised Early Booking Discounts** when you book & pay speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or before 27th August 2010 alterations will be updated on our web page as soon as possible. Cut off date 1 – 27/08/2010 $1596 (Save $1600) – that’s only $1596** SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the Cut off date 2 – 24/09/2010 $1996 ( Save $1200) content and timing of the programme or the identity of the speakers. Cut off date 3 – 29/10/2010 $2396 (Save $800) DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive? Please do not pass my information to any third party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67 Register today at or