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Leading and Managing:
           People, Culture and Vision




Inspired Leadership Programme 2012
     Chris Jansen – University of Canterbury
Overview

• leadership vs management

• building engagement

• cranking up our leadership

   1. proactive mentoring

   2. fostering interaction

   3. shared power

   4. collective values and vision
Growing leadership influence

      Communities


     Schools


    Departments


    Classrooms

   Individuals




                        Floating to the top….
The Roles of a Manager

Vision
Meaningful Contribution                                                       Plan
Values                                                                        Organise
Engage and develop                                                            Control
   people                                                                     Administer systems
Create context                                                                Critique
                                                                              Create Order
                     Leadership                   Management
                     (Vision & people driven)     (Systems, process driven)




 Commitment,                                                                  Stability, Efficiency
 Change & Hi-                       Professional
 Performance                           (Teaching role)
                                                                        Cammock (2001) The
                                                                        Dance of Leadership
Management and Leadership
How‟s the balance of
leadership vs
management in your
role?
Satisfied?........
Cranking up our
   leadership
 performance




  Heifetz et al 2009
Engagement leads to peak performance
Sample culture survey:
Rate each question from 1 (low) to 5 (high)
Add up total out of 25



1) I really care about the future of my organisation

2) I am proud to tell others that I work for this organisation

3) My organisation inspires me to do my best

4) I would recommend my organisation to a friend as a good place to work

5) I am willing to put in a great deal of effort and time beyond what is
    normally expected


                                                                           10
1) Proactive mentoring
“employee first – customer second”
Anand Pillai


Recognise and value people
   •Strong belief in people
   •Prioritize them and take the time
   •Creating space to empower people
   •Notice, listen, appreciate
   •Enlarge their self belief
   •Recognise their strengths and passions

Develop people
   •They leave in better shape than when
   they arrived
   •Create support structures to meet needs
   •Make opportunities available
   •Support initiative and boundary pushing
   •Note achievements
Who are you actively
developing and looking
out for?
Who is looking out for
you?
2) Foster interaction and shared learning
                                            “It is no longer sufficient to have one
“a healthy organisation is one in                    person learning for the
which all participants have a voice”               organisation... Its just not
(Peck ,1988).                                 possible any longer to figure it out
                                               from the top, and have everyone
                                            else following the order of the „grand
            Develop culture                        strategist‟. (Senge , 2002)
               •Creating open environments
               •Fostering high trust
               •Build positive relationships
               •Restorative environment
               •Compliment each other‟s strengths

            Foster learning
                •Role model a learning attitude
                •Opportunities to dialogue and build networks
                •Listening to leverage collective intelligence
                •Redesign social architecture
                •Take time to consult, get buy in and find the best solution
                •Generate feedback
Who has a voice in our
organisation?
What mechanisms can we
create to foster interaction
and shared learning?
3) Share power and decentralise control

Share leadership
   •We are all leaders
   •Break down hierarchy
   •Share responsibility and accountability –
   bit by bit …
   •Create ownership and empowerment
   •Delegate and let go
   •Foster interdependance
   •Master the process – not the content

 “Traditional organisations require management systems that control peoples
 behaviour, learning organisations invest in improving the quality of thinking,
 the capacity for reflection and team learning, and the ability to develop shared
 visions and shared understandings of complex issues” (Senge, 2002)
A framework for empowerment
Extrinsic motivation                         intrinsic motivation

external locus of control                    internal locus of control

control                                      empowerment

Strict and complete external control                 no external control

Responsibility on leader
                            responsibility shared
                                             responsibility on participant

I decide                    we decide                you decide

less choice                              more choice

Dependence                       interdependence           independence
                                                                    Jansen 2005
Situational Leadership
             (High)     High Supportive &                        High Supportive
                                                            High Supportive &
                        Low Directive
                                                            High Directive      &
                        Behaviour
                                                            Behaviour
                                                                   High Directive
                                                                       Behaviour
SUPPORTIVE BEHAVIOUR




                                    Low Supportive
                                    & Low            Low Supportive &
                                    Directive        High Directive
                                    Behaviour        Behaviour
  (Low)

                       (Low)          DIRECTIVE BEHAVIOUR                  (High)
                                                                                    17
Go to the people,
       Live with them,
      Learn from them,
         Love them,
 Start with what they know,
 Build with what they have,
  But with the best leaders,
   When the work is done,
   The task accomplished,
     The people will say,
“We have done it ourselves”
             Chinese Philosopher Lao Tsu
Who makes the
decisions?
How could power
be shared more
effectively?
4) Explore and Articulate Shared Values



                             We need to be culturally tight and managerially
                             loose. Order and design are not externally
                              imposed but emerge as a result of the
                              combination of individual freedom and shared
                              core values


Getting on the same page
   •Explore individual values and negotiate organisational values to fit
   •Role model values in leadership behaviour
   •Reconnect all staff with personal moral purpose
   •Establish benchmark of needs
   •Create clarity around shared vision
   •Leave space for emergent outcomes


                                                                           20
LYNGO Project - Deeply held values

                   Equality
                Social Justice
                Compassion
             Dignity and respect
                 Generosity
            Honesty and integrity
             Passion and energy
                   Humility
                   Quality
                Commitment



                                     21
How can we get on the
same page with our vision
      and values?
Cranking up our leadership performance….




1.   Proactive mentoring
2.   Foster interaction and shared learning
3.   Share power
4.   Collective values and vision
                                                   23
What is success?
To laugh often and much
To win the respect of intelligent people
And the affection of children
To earn the appreciation of honest critics
And endure the betrayal of false friends
To appreciate beauty
To find the best in others
To leave the world a bit better
Whether by a healthy child, a garden patch
Or a redeemed social condition
To know even one life has breathed easier
Because you have lived
This is to have succeeded
          RALPH WALDO EMERSON
Keeping in contact….

chris.jansen@canterbury.ac.nz

http://www.linkedin.com/pub/chris-
jansen/25/235/919




                                     25

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Chris Jansen (www.Ideacreation.org) - "Leading and Managing: People, Culture and Vision"

  • 1. Leading and Managing: People, Culture and Vision Inspired Leadership Programme 2012 Chris Jansen – University of Canterbury
  • 2.
  • 3. Overview • leadership vs management • building engagement • cranking up our leadership 1. proactive mentoring 2. fostering interaction 3. shared power 4. collective values and vision
  • 4. Growing leadership influence Communities Schools Departments Classrooms Individuals Floating to the top….
  • 5.
  • 6. The Roles of a Manager Vision Meaningful Contribution Plan Values Organise Engage and develop Control people Administer systems Create context Critique Create Order Leadership Management (Vision & people driven) (Systems, process driven) Commitment, Stability, Efficiency Change & Hi- Professional Performance (Teaching role) Cammock (2001) The Dance of Leadership
  • 8. How‟s the balance of leadership vs management in your role? Satisfied?........
  • 9. Cranking up our leadership performance Heifetz et al 2009
  • 10. Engagement leads to peak performance Sample culture survey: Rate each question from 1 (low) to 5 (high) Add up total out of 25 1) I really care about the future of my organisation 2) I am proud to tell others that I work for this organisation 3) My organisation inspires me to do my best 4) I would recommend my organisation to a friend as a good place to work 5) I am willing to put in a great deal of effort and time beyond what is normally expected 10
  • 11. 1) Proactive mentoring “employee first – customer second” Anand Pillai Recognise and value people •Strong belief in people •Prioritize them and take the time •Creating space to empower people •Notice, listen, appreciate •Enlarge their self belief •Recognise their strengths and passions Develop people •They leave in better shape than when they arrived •Create support structures to meet needs •Make opportunities available •Support initiative and boundary pushing •Note achievements
  • 12. Who are you actively developing and looking out for? Who is looking out for you?
  • 13. 2) Foster interaction and shared learning “It is no longer sufficient to have one “a healthy organisation is one in person learning for the which all participants have a voice” organisation... Its just not (Peck ,1988). possible any longer to figure it out from the top, and have everyone else following the order of the „grand Develop culture strategist‟. (Senge , 2002) •Creating open environments •Fostering high trust •Build positive relationships •Restorative environment •Compliment each other‟s strengths Foster learning •Role model a learning attitude •Opportunities to dialogue and build networks •Listening to leverage collective intelligence •Redesign social architecture •Take time to consult, get buy in and find the best solution •Generate feedback
  • 14. Who has a voice in our organisation? What mechanisms can we create to foster interaction and shared learning?
  • 15. 3) Share power and decentralise control Share leadership •We are all leaders •Break down hierarchy •Share responsibility and accountability – bit by bit … •Create ownership and empowerment •Delegate and let go •Foster interdependance •Master the process – not the content “Traditional organisations require management systems that control peoples behaviour, learning organisations invest in improving the quality of thinking, the capacity for reflection and team learning, and the ability to develop shared visions and shared understandings of complex issues” (Senge, 2002)
  • 16. A framework for empowerment Extrinsic motivation intrinsic motivation external locus of control internal locus of control control empowerment Strict and complete external control no external control Responsibility on leader responsibility shared responsibility on participant I decide we decide you decide less choice more choice Dependence interdependence independence Jansen 2005
  • 17. Situational Leadership (High) High Supportive & High Supportive High Supportive & Low Directive High Directive & Behaviour Behaviour High Directive Behaviour SUPPORTIVE BEHAVIOUR Low Supportive & Low Low Supportive & Directive High Directive Behaviour Behaviour (Low) (Low) DIRECTIVE BEHAVIOUR (High) 17
  • 18. Go to the people, Live with them, Learn from them, Love them, Start with what they know, Build with what they have, But with the best leaders, When the work is done, The task accomplished, The people will say, “We have done it ourselves” Chinese Philosopher Lao Tsu
  • 19. Who makes the decisions? How could power be shared more effectively?
  • 20. 4) Explore and Articulate Shared Values We need to be culturally tight and managerially loose. Order and design are not externally imposed but emerge as a result of the combination of individual freedom and shared core values Getting on the same page •Explore individual values and negotiate organisational values to fit •Role model values in leadership behaviour •Reconnect all staff with personal moral purpose •Establish benchmark of needs •Create clarity around shared vision •Leave space for emergent outcomes 20
  • 21. LYNGO Project - Deeply held values Equality Social Justice Compassion Dignity and respect Generosity Honesty and integrity Passion and energy Humility Quality Commitment 21
  • 22. How can we get on the same page with our vision and values?
  • 23. Cranking up our leadership performance…. 1. Proactive mentoring 2. Foster interaction and shared learning 3. Share power 4. Collective values and vision 23
  • 24. What is success? To laugh often and much To win the respect of intelligent people And the affection of children To earn the appreciation of honest critics And endure the betrayal of false friends To appreciate beauty To find the best in others To leave the world a bit better Whether by a healthy child, a garden patch Or a redeemed social condition To know even one life has breathed easier Because you have lived This is to have succeeded RALPH WALDO EMERSON