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![Cropf, R. A. (2008). American public administration: public service for the twenty-first century. New York: Pearson Education, Inc.[Photograph of Peter Rowley]. (October 5, 2009). Creative Commons, flickr from Yahoo, Thailand, Retrieved from http://www.flickr.com/photos/haemengine/3982256034/?reg=1&src=sharev3Shafrtiz, J. M. (2004). The dictionary of public policy and administration. Boulder, CO: Westview Press.References8](https://image.slidesharecdn.com/leadershipinpublicadministrationrevised-110711231118-phpapp01/85/Leadership-in-Public-Administration-8-320.jpg)
Five primary characteristics of leadership in public administration include: managing by doing the right things rather than just doing things right; directing others' work through both formal and informal authority; being accountable to the public while following many rules and checks on authority; and promoting principles of fairness. An Aesop's fable about a crab mother criticizing her son's sideways walking illustrates the point that leaders should lead by example, not just words.







![Cropf, R. A. (2008). American public administration: public service for the twenty-first century. New York: Pearson Education, Inc.[Photograph of Peter Rowley]. (October 5, 2009). Creative Commons, flickr from Yahoo, Thailand, Retrieved from http://www.flickr.com/photos/haemengine/3982256034/?reg=1&src=sharev3Shafrtiz, J. M. (2004). The dictionary of public policy and administration. Boulder, CO: Westview Press.References8](https://image.slidesharecdn.com/leadershipinpublicadministrationrevised-110711231118-phpapp01/85/Leadership-in-Public-Administration-8-320.jpg)