The document discusses a call center solutions product called Petralex Call Center Solutions (PSC) that was developed by ITFORYOU to address challenges in verbal communications for call centers and help desks. The PSC can modify an operator's voice to make it more persuasive or expressive, cut off stressful tones in incoming calls, control speech tempo, reduce noise, and protect an operator's hearing. It provides better communication with customers according to research. The document also describes a partner model where companies can implement or integrate the PSC as an additional service.

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Section 1. Business Case
Call centers (help desks as well) become the full-scaale center of client
communications. It’s the “face” of a company or one of its internal services.
Digital technologies provide a lot communications opportunities, as e-
mails, SMS services, web-sites and forums, social net groups. But at the
same time the main communication model is still verbal. A well-known fact
that a number of companies moved back operators (other called agents)
to a front line to make customer communications more personalized and
human-based.
Main challenges for call centers and help desks in verbal communications:
- First line staff is less motivated and often changes.
- A company needs to train new staff, which leads to additional expenses
and client dissatisfaction
- Call centers are noisy places which leads to misunderstanding with
clients
- Operators suffer from stress and are in threat for their hearing abilities.
Section 2. Business Concept
The ITFORYOU (www.itforyou.pro) company developed a Petralex Call
Center Solutions (referred as the PSC below) which, being installed on an
operator’s desktop can perform the following options:
- Modify operator’s voice to make it more persuasive (special voice
modulation);
- Modify operator’s voice to make it more expressive (another special
voice modulation);
- Incoming anti-stress module cuts off stressing or angry modulations of
a user’s voice;
- Speech tempo control helps an operator and a supervisor to monitor
his/her speech tempo (do not speak too fast);
Petralex Callcenter
Lead
Personal assistant contact:
nb@itforyou.pro
www.petralexsolutions.com

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- Noise reduction (operator’s smacks, mic artefacts etc);
- Compression – out coming audio-signal improvement
- Adjust audio level according personal hearing profile and surrounding
noises (the Petralex module)
- Tone signals cancellation takes care of agent’s hearing
- Means of Noise Suppression - gives the opportunity to lead a session
in very noisy environment.
Fig. 1. The main outcoming options
Fig. 2. The main incoming options.

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As a result, the PSC solution provides better speech communications with
customers (70% of users consider they understand an operator better and
an operator is more persuasive according to the MSU social lab research).
Implementing of this solution decreases stress, makes operator’s work
more effective, and protects operator’s hearing according to (указать
стандарт)
Download and register at: www.petralexsolutions.com, and get a free
trial. We offer free consulting and implementing by our specialists
and three months’ free pilot and support.
Section 3. Partner Model and Lead
The ITFORYOU offers partnership to companies developing call center,
helpdesk solutions, integrate or support such systems.
The partner model can be one of the following:
- A partner can implement the PSC as an additional service, or
- We adapt the PSC to be integrated with the client side of your
teleconferencing solution.
- App design can be adapted to a corporate design of a teleconferencing
system and appropriate branding can be used.
The ITFORYOU guarantees:
- free trial period for 3 months;
- full-time contract e-mail/forum support for a partner or directly to a
client;
- release updates during contract period for purchased version.
Success story
The Petralex app had been implemented for lifelong virtual learning.
Common project with the CEE region leading computer training center
CCT Specialist for lifelong learning for people with hearing impairs is the
LERN 2015 winner.
Natalia, Your personal assistant
nb@itforyou.pro

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