MobilEvolution is dedicated to continuously improving the user experience for wireless customers through a listen, learn, evolve methodology. They listen by understanding customer experiences and expectations from multiple data sources. They learn by analyzing this data using their expertise. They evolve products by making recommendations to clients and helping execute them to provide immediate impact.

1. Listen. Learn. Evolve.
360 Customer Experience
An intentional product improvement process.
MobilEvolution is dedicated to improving the user experience for wireless
customers through a process of continuous improvement. “Listen. Learn.
Evolve.” is at the heart of our methodology.
Listen. First, we need to understand, from the recommendations aimed at helping our client achieve
customer’s point of view, the gap between experience their objectives.
and expectations. Our clients – mobile network
operators, hardware manufacturers, and software Evolve. Our clients often see opportunities to
vendors – often have the information needed to do improve their product or gain marketshare, but cannot
this. The challenging task is to turn mounds of data free up resources to do so. MobilEvolution has a
from disparate systems into actionable information. unique skillset and network of partners that enables
Inside and outside sales forces, retail outlets, technical us to execute on many of the recommendations that
support organizations, and social networks are a we make. This provides immediate impact without the
goldmine of feedback. However, data from these distraction of pulling internal teams off of their core
groups is almost always captured in non-standard mission.
formats, making it difficult to aggregate and analyze
feedback from multiple departments and outside the Please contact us if you would like to learn more
organizations. about MobilEvolution or our continuous product
improvement process.
Learn. Listening Develop-
Design Launch Sustain End of Life
System ment
As wireless
specialists working in many
client environments, we have
• Target audience insight panel
had the opportunity to learn • Early adopters insight panel
from good and poor practices, • Open feedback channels
gaining the insight needed to • Customer surveys
• Analyze technical support data
aggregate and analyze data from
• Analyze sales data
multiple systems, turning it into • Sales / Support staff round
actionable information. Results tables
• On device usage meter
are combined with prioritized • Social network monitoring
Founded in 2008, MobilEvolution improves the experience of wireless users by working with carriers,
manufacturers, and software developers to better serve their customers. MobilEvolution staff are wireless
subject matter experts with experience developing web- and device-based tools, content, training, and
24916 SE 133rd Way, Issaquah, Wa 98027 • www.mobilevolution.com • +1 (206) 274-7472
consulting services.
© 2009 MobilEvolution, Inc. All rights reserved.