From reactive to proactive IT management: ProactiveNet
Optimize application performance by learning and baselining application behavior; predicting problems before they occur; pinpointing root cause; and initiating standardized triage and resolution.
How Intelligent Operations Enables Proactive Data Center ManagementITOutcomes
CIOs often live and die by the data center’s performance and availability numbers.
Nine out of 10 respondents to a 2014 survey of data center professionals showed that service availability is highly critical to their performance.
But at the same time, 41 percent of organizations missed their service availability goals for mission-critical systems in 2013. Not surprisingly, organizations with higher service availability goals were significantly less successful in meeting their goal.
But here’s a new way of thinking about improving data center metrics: IT departments should no longer be concerned with improving system performance and reducing downtime for its own sake. Rather, consider these as metrics for enabling IT to deliver more of what the business needs, when it needs it.
In other words, it’s time to transform infrastructure and application measurements from tactical to strategic metrics.
From reactive to proactive IT management: ProactiveNet
Optimize application performance by learning and baselining application behavior; predicting problems before they occur; pinpointing root cause; and initiating standardized triage and resolution.
How Intelligent Operations Enables Proactive Data Center ManagementITOutcomes
CIOs often live and die by the data center’s performance and availability numbers.
Nine out of 10 respondents to a 2014 survey of data center professionals showed that service availability is highly critical to their performance.
But at the same time, 41 percent of organizations missed their service availability goals for mission-critical systems in 2013. Not surprisingly, organizations with higher service availability goals were significantly less successful in meeting their goal.
But here’s a new way of thinking about improving data center metrics: IT departments should no longer be concerned with improving system performance and reducing downtime for its own sake. Rather, consider these as metrics for enabling IT to deliver more of what the business needs, when it needs it.
In other words, it’s time to transform infrastructure and application measurements from tactical to strategic metrics.
Server virtualization upends this serial relationship. With server virtualization, a
hypervisor dynamically creates multiple, isolated software instances, or virtual machines
(VMs), on a single server. This abstraction allows multiple workloads to simultaneously
share the server's resources. By interleaving the ebb and flow of multiple workloads,
server utilization rates can be dramatically and permanently improved. In addition, server
sprawl can, for a period of time, be reversed.
Forrester Research and LifeSize Webinar: 5 Easy Ways to Accelerate Your Vide...Lifesize
Phil Karcher, Forrester Research & Simon Dudley, Video Evangelist for LifeSize share 5 Easy Ways to Accelerate Your Videoconferencing Strategy with Virtualization. Trends, research, insights and more
www.charisma.ro
www.totalsoft.ro
TotalSoft expanded its product offerings in the cloud business model as a result of an increased interest from its customers for Microsoft CRM and SharePoint solutions, acquired as a service. Currently, TotalSoft provides various cloud solutions as part of Charisma Business Applications suite, covering various activity fields: purchasing (Charisma eProcurement), cost control (Charisma Cost Control), professional services (Charisma Office Automation), HR document management (Charisma HR Document Management) or workflow management (Charisma Workflow).
"Enterprise applications support the daily operations of a business, which means that
they are vital to its ability to generate revenue and profit growth — and to account for
it. Whether those applications support a supply chain, general accounting, personnel
management, or customer relationship management, they must be available to end
users and must be accessible enough to create ""snapshots"" of the business on a
daily, hourly, or, in some cases, near-real-time basis."
Ar Accelerating Converged Infrastructure With FlexpodMichael Hudak
IDC investigates the transformation of IT delivery in the datacenter and the emerging role of pretested solutions that focus on unified, shared infrastructure. The paper focuses on the advent of converged infrastructure solutions that simplify the deployment and management of virtualized environments spanning server, storage, and networking components. The paper then takes a closer look at the FlexPod datacenter solution offered by NetApp and Cisco, with a focus on the VMware vSphere design configuration. IDC examines the importance of professional services to delivering the solution and the key role of a collaborative support model aimed at streamlining the support process for customers and channel partners.
This short paper discusses technical and financial advantages of server virtualization. The concepts in the paper are illustrated by two case studies which analyze the net present value of virtualization projects based on potential power savings.
System integration challanges in Workforce ManagementBharti Maan
Integrating Work Force Management with complementary systems – Unleashing the collective potential
Enhancing the performance of field staff, reducing customer fulfillment costs and multiplying efficiencies by creating a system that can handle the complex workflows of workforce management using real-time data while simultaneously being user-friendly and easy to use
The Carriers, in their pristine Triple and Quad play avatars, have found innovative opportunities to boost the revenues. 3G has already initiated multiple applications across education, health, finance, enterprises, gaming, entertainment etc. There is a proliferation of devices and customer premises equipment (CPE) as M2M gains ground. And as we move to 4G, the data pipes will become huge and the present-day value added services will become the core services.
The challenges for the service providers are and will continue to multiply with every new offering, services and user applications; sometimes exponentially. Spoilt for choices, the customers are placing more and more emphasis on providing high quality uninterrupted service sometimes across multiple screens and locations.
As operating budgets shrink, carriers are relying on operational efficiencies to boost the bottom lines. Workforce management (WFM) is one system of carriers’ ecosystem that is capable of meeting the dual objective of bringing operational efficiencies by optimizing workforce and improving customer satisfaction by reducing fault detection and service delivery time.
The Opportunity: Workforce Management
In the present times of increasing labor costs and high employee churn, it is critical to optimize performance and ensure high productivity from the workforce. More completed jobs per day/ per staff, fewer repeated jobs, fewer accidents lead not only to improved customer satisfaction but also to reduction in operational costs.
WFM has a tremendous impact on business productivity. That being said, a single application; no matter how sophisticated; rarely provides for the necessary automation or optimization; which can only be achieved by integrating WFM to multiple complementary applications to share or aggregate needed inputs of data and triggers.
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
Server virtualization upends this serial relationship. With server virtualization, a
hypervisor dynamically creates multiple, isolated software instances, or virtual machines
(VMs), on a single server. This abstraction allows multiple workloads to simultaneously
share the server's resources. By interleaving the ebb and flow of multiple workloads,
server utilization rates can be dramatically and permanently improved. In addition, server
sprawl can, for a period of time, be reversed.
Forrester Research and LifeSize Webinar: 5 Easy Ways to Accelerate Your Vide...Lifesize
Phil Karcher, Forrester Research & Simon Dudley, Video Evangelist for LifeSize share 5 Easy Ways to Accelerate Your Videoconferencing Strategy with Virtualization. Trends, research, insights and more
www.charisma.ro
www.totalsoft.ro
TotalSoft expanded its product offerings in the cloud business model as a result of an increased interest from its customers for Microsoft CRM and SharePoint solutions, acquired as a service. Currently, TotalSoft provides various cloud solutions as part of Charisma Business Applications suite, covering various activity fields: purchasing (Charisma eProcurement), cost control (Charisma Cost Control), professional services (Charisma Office Automation), HR document management (Charisma HR Document Management) or workflow management (Charisma Workflow).
"Enterprise applications support the daily operations of a business, which means that
they are vital to its ability to generate revenue and profit growth — and to account for
it. Whether those applications support a supply chain, general accounting, personnel
management, or customer relationship management, they must be available to end
users and must be accessible enough to create ""snapshots"" of the business on a
daily, hourly, or, in some cases, near-real-time basis."
Ar Accelerating Converged Infrastructure With FlexpodMichael Hudak
IDC investigates the transformation of IT delivery in the datacenter and the emerging role of pretested solutions that focus on unified, shared infrastructure. The paper focuses on the advent of converged infrastructure solutions that simplify the deployment and management of virtualized environments spanning server, storage, and networking components. The paper then takes a closer look at the FlexPod datacenter solution offered by NetApp and Cisco, with a focus on the VMware vSphere design configuration. IDC examines the importance of professional services to delivering the solution and the key role of a collaborative support model aimed at streamlining the support process for customers and channel partners.
This short paper discusses technical and financial advantages of server virtualization. The concepts in the paper are illustrated by two case studies which analyze the net present value of virtualization projects based on potential power savings.
System integration challanges in Workforce ManagementBharti Maan
Integrating Work Force Management with complementary systems – Unleashing the collective potential
Enhancing the performance of field staff, reducing customer fulfillment costs and multiplying efficiencies by creating a system that can handle the complex workflows of workforce management using real-time data while simultaneously being user-friendly and easy to use
The Carriers, in their pristine Triple and Quad play avatars, have found innovative opportunities to boost the revenues. 3G has already initiated multiple applications across education, health, finance, enterprises, gaming, entertainment etc. There is a proliferation of devices and customer premises equipment (CPE) as M2M gains ground. And as we move to 4G, the data pipes will become huge and the present-day value added services will become the core services.
The challenges for the service providers are and will continue to multiply with every new offering, services and user applications; sometimes exponentially. Spoilt for choices, the customers are placing more and more emphasis on providing high quality uninterrupted service sometimes across multiple screens and locations.
As operating budgets shrink, carriers are relying on operational efficiencies to boost the bottom lines. Workforce management (WFM) is one system of carriers’ ecosystem that is capable of meeting the dual objective of bringing operational efficiencies by optimizing workforce and improving customer satisfaction by reducing fault detection and service delivery time.
The Opportunity: Workforce Management
In the present times of increasing labor costs and high employee churn, it is critical to optimize performance and ensure high productivity from the workforce. More completed jobs per day/ per staff, fewer repeated jobs, fewer accidents lead not only to improved customer satisfaction but also to reduction in operational costs.
WFM has a tremendous impact on business productivity. That being said, a single application; no matter how sophisticated; rarely provides for the necessary automation or optimization; which can only be achieved by integrating WFM to multiple complementary applications to share or aggregate needed inputs of data and triggers.
This survey confirmed, again, that consumers are challenging companies to sit up and take notice; and if they aren’t willing to care for their customers, they will go elsewhere.
It’s important to understand the potential of social networking and the customer experience as well as how these technologies can be harnessed to deliver on corporate objectives.
Creu Blanca Centros Medicos Barcelona, y el Institut Guttmann unen fuerzas en el diagnóstico por la imagen de las enfermedades neurológicas. Con este acuerdo quieren lograr la mejora en la evaluación de personas con enfermedades graves, como lesión medular, daño cerebral y otras discapacidades de origen neurológico. Para más información llame a 93 412 12 12 o escribanos a inform@creu-blanca.es
NEC Backup as a Service reduces administrative tasks, helping it departments...InteractiveNEC
Cloud solutions continue to grow not only in adoption but also in importance in customer IT strategies. In typical risk-averse practices, cloud solutions were initially used near the fringes of IT environments, delivering test and development functions far outside most of the core mission-critical workloads sustaining internal and external business operations. Likewise, customers in regulated industries such as healthcare or government were initially wary of the security and performance of services delivered from third-party data centers. These dynamics are changing rapidly, however, as both the customer and vendor behavior around cloud have matured considerably. Cloud providers have expanded their data center locations, added almost every flavor of regulatory compliance, and enhanced security capabilities. These developments have dramatically lowered the traditional barriers to cloud adoption, allowing customers in almost any industry to have at least the possibility of deploying most of their workloads through cloud delivery methods.
White Paper: The Benefits of An Outsourced IT InfrastructureAsaca
This white paper will explore the benets of a hosted IT infrastructure
in the context of several key business topics including disaster recovery,
cost management and scalability .
We've all seen the SD-WAN 101 - combatting jitter, latency and packet loss. But here's what your customers are REALLY up against today. These are the use cases they want you to talk to them about.
Evaluating the ROI of cloud-based solutions versus on-premise software can sometimes feel a bit like comparing apples to oranges. This white paper provides an overview of the costs and savings associated with a migration to a cloud-based model, including:
- Access differences
- Hardware costs
- Ongoing maintenance, security and support
- IT staffing levels
In the last few years, the cloud has been steadily revolutionizing software delivery to corporate end-users
across multiple industries, ranging from banking to Customer Relationship Management (CRM). The
accounting profession is no exception.
Businesses are now moving to the cloud. With remote working in trend, companies have ditched on-premise setup and migrated to cloud-hosted solutions. Let's take a look at the differences between On-Premise and Cloud Hosted Call Center.
Leveraging Cloud for Non-Production EnvironmentsCognizant
Moving to the cloud not only enables application development and testing organizations to reduce capital outlays; it can also reduce IT cycle times while improving quality.
5 Reasons Why IT Managed Services in Washington, DC, Are the Best.pdfBerryHughes
With managed IT assistance, many companies could survive. There are several traps for big to small organizations to avoid that IT may fix, like dedicating too many resources to time-consuming jobs and not providing adequate support services as a firm expands.
https://topnotchcomputers.com
Total Cost of Ownership Cloud vs. On Premise Contact CenterNaina Rajput
Understanding the total cost of ownership of a contact center helps to find out the financial estimate to set up. Here is how TCO plays a vital role in a business.
Our managed NOC services offer a unified management platform for IT Infrastructure Management, Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management. Our dedicated network operation center facility offers a comprehensive variety of service assurance and service fulfillment services. We adhere to a well-defined NOC monitoring service organization structure to assure complete operational and fault-free managed services.
Designing End-User Experience for Workplace of the Futurestevej7699
This whitepaper highlights how enterprises can use virtualization technologies to design and deliver superior end-user experience for Workplaces of the Future.
Based on a survey commissioned by RightNow and conducted by Harris Interactive, this report explores the relationship between consumers and brands. It reveals facts about what consumers are looking for and identifies concrete actions brands can take to keep the connection with consumers alive and well.
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with
a company as a result of a negative experience. What is different from years past is that
companies now understand this phenomenon and have seen the impact that a negative
experience can have on its reputation and bottom line (heard of “United Breaks
Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but
what is the impact of a positive one?
The 2010 Customer Experience Impact Report, commissioned by RightNow and
conducted by Harris Interactive®, unveiled some significant results on how much
consumers are willing to spend to ensure a superior customer experience and the
overall influence customer experience has on a company’s top and bottom line.
The Importance of Multi-Channel Contact and Social Media to the Customer Expe...RightNow Technologies
According to RightNow's UK retail research, multi-channel customer care is welcomed but must be consistent in its responses in order to provide a superb customer experience.
Cloud-Based Customer Experience Management Solutions For Government AgenciesRightNow Technologies
This white paper provides insights for cloud computing buyers and vendors into the opportunities and challenges of certifying cloud-based solutions for U.S. Federal Government Civilian Agencies.
Presentation from the RightNow Technologies Webcast - Piloting the Cloud: The Open Government Directive. Learn how government agencies can see measurable, cost-effective results from a pilot implementation of a secure, cloud based Customer Experience (CX) solution to meet the 60 day deadline for deploying an Open Government Webpage and other Open Government Deliverables.
How to Improve Customer Experience While Reducing Costs. Presented by Kevin Paschuck, VP Public Sector at the 2009 Digital Government Institute’s Government Customer Service Conference.
Proven Strategies for Transparent Collaborative Government CustomerRightNow Technologies
Presentation given in August 2009 by Ben Madgett, Senior Analyst, Datamonitor and Daniel Schaub, Sr. Web Manager & Acting Director for Digital Communications with the U.S. Department of State discussing some of the proven strategies agencies are using to see measurable, cost-effective results from implementing a secure, cloud based CRM solution.
Bob Thompson of CustomerThink speaks about delivering total customer value that drives genuinely loyal customer attitudes.
Laef Olson, RightNow's CIO, talks about the 10 things to ask your SaaS vendor before entering the cloud
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
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Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Nucleus Research: Evaluating The On-demand Contact Center
1. November 2008 Document I87
RESEARCH NOTE
EVALUATING THE ON-DEMAND CONTACT
CENTER
THE BOTTOM LINE
Moving contact centers on demand can dramatically reduce ongoing costs
while supporting multichannel communication. Properly deployed, on-
demand contact centers can deliver payback within a few months.
Providing quality customer service is key to customer satisfaction. For many
organizations, the need for quality customer service has driven a significant
investment in contact center technology in the past 10 to 15 years. However,
much of that investment was made in on-premise call centers before the rise of
multichannel customer service. As customer service agents have been tasked with
handling more forms of interaction, traditional call centers have three choices:
Increase costs by investing in new modules, upgrades, and integration to
support multichannel customer interactions
Manage costs and reduce customer satisfaction by not supporting seamless
multichannel interaction
Increase current and future flexibility and reduce operational cost by moving to
an on-demand contact center.
Nucleus has found that pursuing the third option, an on-demand contact center, is
the best strategy to maximize returns from contact center investments.
THE ON-DEMAND CONTACT CENTER
On-demand contact centers support customer interaction in a similar way as on-
premise contact centers; the key difference with on demand is that the software
and hardware are supported and maintained by a third party in a multitenant
environment. Contact center agents access the application via the Internet (as
opposed to a desktop client). With computer telephony integration (CTI),
softphones readily support hoteling, virtual call centers, and remote agents.
As contact center technology continues to evolve, the multitenant nature of on-
demand enables the vendor to release new innovations faster and more cost-
effectively for customers, and upgrades and introduction of new functionality are
less disruptive for users (for more details on the benefits of on-demand application
delivery, please see i31 – Hosting versus On Demand). While on-premise contact
center providers may support features and functions such as integrated voice
response (IVR), automatic call distribution (ACD), automatic number identification
(ANI), predictive dialing, voice over IP (voIP), and analytics, they are more costly
to deploy and support than on-demand options.
Corporate Headquarters Nucleus Research Inc.
Nucleus Research Inc. www.NucleusResearch.com
36 Washington Street
Wellesley MA 02481
Phone: +1 781.416.2900
Fax: +1 781.416.5252