In retail, one of the toughest industries to attract and keep employees, Adam Zaller, vice president at organizational development at Express, has implemented a learning strategy to connect with associates and create an environment of continuous learning that elevates the overall employee value proposition. This session will provide context on how Express is using technology to power skill development across its workforce of 24,000 employees. Targeted at the highly transparent, easy access, continual feedback requirements of the millennials that staff most of its stores, this program is bearing value across the entire organization. Today, Express has cut learning and development costs, increased associate engagement and reduced turnover by connecting its team with one another using content from outside the business and with user-generated content and ideas, all of which fuel a vibrant learning culture that is opening up much bigger potential for individuals and company alike. In this session, participants will learn: Different ways to engage and develop staff. Using a talent management system to enable people to explore and take the reins on their own learning and development. How learning leaders can pivot from a top-down learning delivery mindset to an open, flexible — even opportunistic — mix. How accommodating millennials helps everyone in the business.