Laurie E. West has over 25 years of experience in sales, customer service, and management roles. Her most recent positions include Real Estate Agent for Coldwell Banker Apex from 5/2015-10/2015 and Supervisor, Technical Account Services for Optical Cable Corporation from 4/2014-7/2015 where she managed an inside sales team. She holds a real estate license and previously held insurance licenses in Texas.

1. Laurie E. West
3416 Gayle Drive
Mesquite, TX 75150
E-mail: lew100370@yahoo.com
(972) 740-7383
WORK EXPERIENCE
Coldwell Banker Apex 5/15/2015-10/15/2015
Real Estate Agent-Rockwall, TX
Optical Cable Corporation 4/16/2014-7/8/2015
Supervisor, Technical Account Services-Plano, TX
· Manage inside sales team consisting of2 Inside Sales Representatives,1 Technical Account Representative,
1 Technical SupportRepresentative,and 1 Customer Service Representative
· Set sales goals for the Plano, TX office to coincide with corporate directives,while reporting directly to the
General Manager of this location
· Offer technical supportto customers who include the military,industrial,oil/gas,enterprise,broadcast,and
harsh environmentmarkets
· Identify potential opportunities with existing customers based on their business model,emerging markets,and
companygoals
· Coordinate with Inside Sales Manager of Roanoke,VA location to offer incentive for that location’s inside sales
team to upsell Plano products
· Issue and respond to corrective action requests using SixSigma tools
· Locate, qualify, and feed leads to outside sales team
· Determine sales strategybased on productand marketactivity
· Contract review for militaryindustry, including terms and condition,FAR/DFARs and quality notes to ensure
compliance
· Review and sign off on all Plano locations manufacturing engineering changes
· Reportdepartmentobjectives and progress in weeklymanagementreview meeting
· Team Building
Micropac Industries, Inc. 4 /19/2011-4/11/2014
Inside Sales Manager-Garland, TX
· Contract review for Military/Aerospace industry,including terms and conditions,FAR/DFARs, and quality notes
to ensure compliance
· Ensure all export laws and regulations were followed based on ITAR training and controls
· Forecastquarterly sales based on governmentbudgetreleases and markettrends
· Bid preparation taking into consideration marketstrategy,and delivery needs
· Offer technical supportto distribution chain
· Manage distribution contracts,including stock rotations and setting mandatorystock levels
· Locate, qualify, and feed outside sales team leads
· Team Building
Screw Products, Inc. 2/29/2010-1/5/2011
Office Manager-Dallas, TX

2. · Manage payables for 3 locations,setup as 5 separate companies
· Accounts Receivable
· Manage website data
· Order entry
· Credits/Debits (resolve invoice discrepancies)
· Quote to customer drawings as well as standard product
· Manage stock data in operating system (IST)
Farmers Insurance 5/1/2009-2/28/2010
Sales Agent
BG Electronics, Inc.-Carrollton, TX 11/4/08-4/15/09
Independent Account Representative-Contract
· Contract review for militaryand space industry,including terms and conditions and qualitynotes to ensure
compliance
· Responsible for building and maintaining individual customer base,in straightcommission atmosphere
· Reviewed Specifications and maintained records ofcustomer requirements
· Quoting (via fax, phone,customer portals,and email)
· Purchased product,negotiated pricing and processed orders
AirBorn, Inc.-Addison, Texas 6/30/99-10/24/08
Senior Account Manager 2003-2008
· Supervised administrative team responsible for data entry, documentscanning,assisting inside sales with
quotes,and providing expedite data in spreadsheetformat.
· Wrote job descriptions and train all new team members (AccountManagers,Customer Service Reps,and
Administrative Group)
· Implemented off-site documentstorage program and created scanning procedures
· Maintained customer website information such as order status,schedule changes,and invoicing in customer
portals
· Wrote, revised,and implemented procedures which included keeping written records ofemployees signed off
for each procedure and/or work instruction
· Quoting to custom drawing specifications as well as standard catalog product
· Supporting outside sales with customer complaints,technical questions,and provided report data based on
specific needs ofeach circumstance
· Credits/debits (resolve invoice discrepancies)
· Corrective action team leader which included teaching others how to identify root cause and the pro per
corrective action implementation process
· ISO Audit Team Member who verifies current practices correspond with written procedures and work
instructions per ISO guidelines
· Expedite production schedule ofwork orders on the manufacturing floor to meetcustomer requirements
· 150+ emails each day(quotes,RMA’s, complaints from both internal and external customers,expedites,
productdimensional clarification,etc.)
· Departmentgoal planning such as setting measurable and attainable goals for all team members,including
streamlining processes
· Reviewed customer qualityclauses and purchase order terms and conditions to insure compliance with space,
flight, and governmentrequirements
· Ordered and maintained office supplylevels for multiple departments while staying within a specified budget
· Verify export documentation based on guidelines determined byB.I.S.
Product Specialist 6/30/99-2003

3. · Review customer drawings and verify quality, dimensional,and marking specifications are met
· Customer Service (order entry, auditing sales orders,and documentscanning)
· Supported outside sales with technical advice
· Quoting to customer drawings,including custom configurations and determined pricing strategy
· Expedite with production to ensure customer need dates were met
· Order office supplies
· Credits/debits (Resolve Invoice Discrepancies)
Datronics, Inc.-Hamilton, Montana 4/21/97-4/2/99
General Manager/Inside Sales-International and Domestic Accounts
· Quote (via fax, phone,and email)
· Purchase ad space in multiple publications and designed web page
· Purchasing/price negotiation and Order entry
· Payroll verification
· Supervisor of up to 5 people
· Invoicing and order entry (auditing sales orders and billing information)
· Collections,maintained accountnotes and paymenthistory
CPN Electronics, Inc.-Sunrise, Florida 3/17/95-4/5/97
Inside Sales Representative-Internationaland Domestic Accounts (Broker)
· Establish customer relationships
· Responsible for building and maintaining individual customer base in a base + commission atmosphere
· Purchasing/price negotiation
· Quote (via US mail,phone,and fax. maintained quote log.)
· Documentreview (sales order terms and conditions)
· Purchase/sales order entry
AirBorn, Inc.-Addison, Texas 1/25/93-2/15/95
Customer Service Representative-International and Domestic Accounts
· Quote (via US mail,fax, and phone and maintained quote log)
· Contract review for militaryand space industry,including terms and conditions and qualitynotes to ensure
compliance
· Order processing and entry
· Expedites via fax and phone
· Issue credits/debits (resolve invoice discrepancies)
· SupportOutside Sales (enter customer data,update sales notes,and resolve issues
EDUCATION
-South Garland High School
-Richland College
-Various seminars on customer relations,qualitycontrol,sales strategy,export compliance,employee management,
and project management
-Licensed with Texas Real Estate Commission
-Previously held Insurance License in Texas, Home, Auto, Life