This document contains the resume of Syed Tajuddin. It summarizes his work experience and responsibilities as an Order Management Specialist at Thomson Reuters for over 6 years, and previously as a Senior Process Executive at Infosys BPO Ltd for Cisco Systems Inc. for over 3 years. His roles involved managing the entire order lifecycle from quote to fulfillment, ensuring accuracy and resolving issues. He received several customer satisfaction and performance awards. The resume also lists his personal and contact details.
OPERATIONS MANAGEMENT PROFESSIONAL
A result oriented business professional with over 12 years of extensive experience and proven abilities in improving efficiency of operations, strategic planning, managing projects, team building and detailing project information to determine effective process of operations. Able to identify areas of strength & weakness and implement company policies, standards, changes in operations and systems that will optimize productivity.
OPERATIONS MANAGEMENT PROFESSIONAL
A result oriented business professional with over 12 years of extensive experience and proven abilities in improving efficiency of operations, strategic planning, managing projects, team building and detailing project information to determine effective process of operations. Able to identify areas of strength & weakness and implement company policies, standards, changes in operations and systems that will optimize productivity.
2+ Years of rich Banking operations, Cash Management, Quality Control, Auditing, Escalation Management, Risk Management and Client service experience in Banking & Financial Services
2+ Years of rich Banking operations, Cash Management, Quality Control, Auditing, Escalation Management, Risk Management and Client service experience in Banking & Financial Services
Youmah, meaning mother in Arabic, harkens back to a time when moms used to feed their children straight from the farm and bath them with olive oil soap mixed with natural blended oils. It was the soft voice of “Youmah” that expressed unconditional love, care and warmth, creating a safe family environment.
http://www.youmah.com/
Suomen Asiakastieto: AREX ja laskurahoituksen uudet muodotAREX
Suomen Asiakastieto-lehti kirjoitti jutun AREX:sta ja siitä miten uusi palvelumme antaa pienille ja keskisuurille yrityksille uudentyyppisiä mahdollisuuksia hallita yrityksen kassavirtaa esimerkiksi perinteisen ja kalliin faktoroinnin sijaan nopeammin, joustavammin ja vain 0,25% palkkiolla.
Lue lisää ja jos kiinnostuit niin laita mailia:
Web:
http://www.arex.io
Email:
finland@arex.io
Youmah, meaning mother in Arabic, harkens back to a time when moms used to feed their children straight from the farm and bath them with olive oil soap mixed with natural blended oils. It was the soft voice of “Youmah” that expressed unconditional love, care and warmth, creating a safe family environment. http://www.youmah.com/
Youmah.com believes that moms should use non-toxic products for their families always. We are committed to providing mothers of the Middle East with nothing but the safest products.
http://www.youmah.com/
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
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1. 1
Syed Tajuddin
Mobile: 9886412373
E-mail: saiftaj@gmail.com
CAREER PROFILE
Thomson Reuters (Till Date)
Designation: Order Management Specialist 3
Responsibilities associatedwith current process
Manage quote to order process for various financial products; this includes creation of Quote, Sales
Order form, order entry, and working with internal customers to ensure the order is fulfilled
according to agreed TAT and accuracy.
Consistently enhance customer experience through improving timeliness in service delivery
by achieving the guaranteed average turnaround time, based on agreed product/process and
reducing the resolution time with agreed quality for complex requests and specialty accounts.
Own order process for a designated group of customers; meeting requirements in an accurate
and timely manner, providing expertise to internal and external customers in all related
matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and
objectives are met
Confirms all client orders are correct for sales and financial reporting and is accountable for
adhering to SOX compliance controls and 3rd party guidelines.
Manage the entire end to end order life cycle, including order preparation, order monitoring,
Permissioning and billing/credits/cancellations for new and renewal orders.
Obtain information required to process orders (user data, product reference details,
installation details, exchange requests, billing dates, sales codes, billing account contacts).
Provide research and support for billing disputes, ensuring issues are resolved according to
Service Level Agreement. Ensure appropriate technical and commercial approvals are in
place.
Establish key client and sales relationships in order to facilitate improved administration and
customer satisfaction.
Manage and resolve external & internal queries relating to quote/order status, billing, client
account information/Permissioning, and compliance issues.
Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully
implemented. Spot trends and make recommendations for enhancing systems
and procedures.
Monitor the group email account to ensure that requests are addressed and completed according to
agreed turnaround times. Collaborate with Data & Compliance teams to monitor and resolve and
order processing errors.
2. 2
Applications used:
Siebel 7.0
Sales force
SAP 7.5
Mainframe System & various other applications.
Process Risk: This involves creation of quotes, orders & fulfillment of the orders; validate discount,
price & currency. Permission those in multiple applications according to the product requested, in order
to provide online access to customer. Liaise with account manager & other sales personnel for
contractual process. Resolve invoice queries & address any discrepancy by identifying root cause & fix
the issue within agreed SLA. Work on ad hoc projects & complete them within agreed timeframe.
Awards & achievements:
Customer satisfaction award for successful completion of data compilation/PLI cleanup project
during Q1 & Q2 2010.
Above & Beyond category award for Q3 2011 best performer of the team.
Customer service award for Q3 2013 for positive VOC.
Customer service award for Q2 2015 for resolving long pending client invoice disputes.
Involved in pilot batches for various new process migrations within the team.
Work experience in current organization: 6 years 5 months (11th May 2009 to till date)
Previous work experience: Infosys BPO Ltd
Designation – Senior Process Executive at Order management work group for client Cisco Systems Inc.
Process overview:
Process: Validation of Purchase orders with respect to business policy, SLA, Products and Configuration,
validation of discounts, pricing and currency conversion. Entering & booking of customer orders as per
customer requirement. Work on the escalated orders, by contacting internal, as well as external Customers to
resolve various issues.
Process Risk: Involves resolving complicated Configuration task for various networking Products, which
has to be configured in line with customer’s requirement, without which order will not get booked in ERP.
Sales orders are generated by manually entering data requested through Faxed PO. High level of
concentration was a key requirement to ensure that correct products are entered in order as SKUs of products
looks similar & improper validation would result in entry of incorrect product.
Applications used: Oracle 11i as workflow management tool & customer/order entry application (ERP).
Apart from this there are many other tools used to verify customer data, trouble shoot any errors encountered
during order processing & to track the status of the order.
Process Responsibilities apart from BAU:
Handling process issues, queries and escalations.
Guiding new recruits on Product configuration & maintaining quality of the orders processed
3. 3
Conducting refresher training for specific team member in case of underperformance & team as a
whole in case of process change & updates.
Keeping the team updated on process changes,this involves touching base with CSRMs & Global
Process Expert for updating the process related changes.
Supervisory Responsibilities:
Monitoring team’s schedule adherence.
Maintain team’s attendance data & send to MIS Reporting team on weekly basis. Approval or
rejection of leaves applied by team members after discussion with Manager.
Hold regular team huddles to discuss various issues & roll out MOM to supervisors & team
Train new hires on complete process & monitor them as they go on board till they scale up &
process individually without assistance. Cross train other team members on process to get support
during spike in volumes/BCP. Also to give process overview to newly hired team leads/managers
in brief.
Coordinate with other team leads & managers as & when support from our team is required..
Awards & achievements:
Awarded with Ramp award for best performance during Q1 2009.
Work experience in the organization: 3 years 5 months (7th
December 2005 – 8th
May 2009)
PERSONAL DETAILS
Marital Status: Married
Father’s Name: Syed Saifulla
Date ofBirth: 10.03.1982
Education Qualification: M.sc (University Of Mysore)
Languages known (written & spoken): English, Hindi, and Kannada & Urdu.
Languages known (spoken only): Coorgi& Malayalam
Declaration: I hereby declare that above mentioned information is true to the best of my knowledge.
Date: 16.10.2015
Place: Bangalore Syed Tajuddin