The document is a curriculum vitae for Lauren Jones. It outlines her professional experience including her current role as Credit Team Leader at Shred-It Ltd where she manages a team of 14 credit controllers and oversees customer accounts. Previously she worked as a Credit Controller and Support Worker. Her education includes qualifications in Maths, English, Science, and Business Administration.

1. Curriculum Vitae
LAUREN JONES
PERSONAL DETAILS
Location: Manchester
Notice Period: 4 Weeks
Minimum Salary required: £25,000
Driving Licence: Yes
Systems Experience: MicrosoftOffice, MicrosoftExcel, Visio,
Power Point, OB10, SAP & Sage 50
CAREER SUMMARY
July 2014 –May 2015
May 2015 - Present Shred-It Ltd
Credit Controller
Credit Control TeamLeader
Duties andResponsibilities:
 Maintaining exceptional customer relations and promoting sound
customer service/experience.
 Collecting top Local/National/Consolidated accounts with debt ranging
from30-60 days and <90 days overdue.
 Process mapping
 Management reporting
 Processing arrear reminders
 Managing a team of 14 credit controllers
 Manage legal action process and suspension of accounts
 Managing credit note process and trackers
 Team 1-2-1’s
 Recruitment & interview process
 Debt calls

2.  Managing UK inbound email boxes
 Allocation of Cash, Card, BACs & Cheques
 Reconciling accounts including reversals
 Generating invoices, statements and re-bill
 Resolved customer queries
 Write off ’s
 Reporting in to the AR Manager
 Overseeing the Iron Mountain integration
 Ran AR Department for 10 weeks with no AR Manager & no SSCDirector
and maintained a steady DSO
May 2013 –July 2014
Estates &Law Ltd
Credit Controller
 Managing approx. 1000 accounts
 Dunning Letters
 Managed Legal process
 Generating invoice and statements
 Reporting to Managing Director
 Allocation of Cash, BACs, Cheque & Card payments
 Reconciling customer accounts
 Managing paymentplans
 Credit check and monitor customer credit limits
 Bank reconciliations
 Resolved customer queries
 Eco-sign contracts
 General administrative duties
 Data entry onto in-housedata base
March2011 – May 2013
Support Worker
Blackpool Council
 Enabling Service Users to live independently within a supported
living environment

3.  Managing ServiceUser finances
 Personalcare duties
 Integration into the community
 End of life care
 Administration of medication
 Issuing CarePlans
 Risk Assessments
 Reporting
 General AD Hoc duties
Academic Education:
Maths C
English C,C
Science C,C
Geography C
History B
Child Care & Development C
R.E C
Resistant Materials C
Business Management & Administration – NVQ2
Key skills Maths & English
Health & Safety x 2
ECDL – Level 2
Customer Service - NVQ2
Moving & Handling
Safe Handling & Administering of Medication
Diploma in Health and Social Care
Safe Guarding Adults
Load Management