This curriculum vitae outlines Colin Short's professional experience and qualifications. He has over 30 years of experience in finance administration, management information, customer relations, and training roles for various organizations. His most recent positions include freelance finance administrator from 2014-2015 and finance administration officer from 2012-2014. He also holds qualifications including a diploma in practitioner counseling and post-graduate diplomas in management of human resource development and human resource development.

1. C O L I N S H O R T C U R R I C U L U M V I T A E
Attributes
I am a self-motivated & responsible person, who enjoys taking on new challenges. I have excellent
interpersonal skills, which I have employed in a range of roles both paid & voluntary, as a manager, trainer
& counsellor.
I have used my attributes, along with my organising analysing & communication skills to underpin my work
enabling & supporting senior managers & their teams achieve their goals in a range of settings, including
business information, planning, finance, customer service & learning & development. I focus on my
customers’ needs & am adept at juggling numerous priorities & meeting challenging deadlines.
I take a broad view of the organisations I work for, looking to help & support colleagues & seeking to be an
active team member. I have strong values & I believe this gives me integrity & trustworthiness. I’m a
compassionate person who can make hard decisions.
Employment History
2014 – 2015. Freelance Finance Administrator – I developed an income & expenditure plan for the trustees,
monitoring it & reporting to them monthly. I provided finance support to the charity, arranging for the
purchase of goods, checking on their correct delivery & arranging payment using an online banking service.
I prepared invoices for course delegates, following up on any inconsistencies & reconciling foreign currency
payments to the bank account. I liaised with course leaders to verify consultants’ invoices before setting up
online payments for office holders to authorise. Each month I prepared a suite of financial documents for
the accountant along with a comprehensive narrative. As well as keeping manual records, I used Excel to
update & analyse financial information, sharing relevant information to trustees to agreed deadlines. On
behalf of the charity, I administered the Aged Debtors & Creditors files. I interrogated the charity’s online
banking system to check payments & receipts, liaising with debtors & creditors to rectify errors. As needed,
I collected, sorted & distributed the post dealing with those which fell within my range of duties.
2012 – 2014. Finance Administration Officer, Grubb Institute – I provided daily finance support to an
educational charity working with an international team of consultants. I helped the Company Secretary &
Accountant in the financial planning & monitoring of the charity. I processed the debtors & creditors,
updating Excel spreadsheets with the required information, maintaining online & manual files & sharing
relevant information to colleagues. I checked requisitions for goods & invoices, recording these & arranging
for payments to be made using the online banking system. I assisted the consultants prepare their invoices
& paper work, as well as administering the Aged Debtors & Creditors files. I used the online banking system
to check payments & receipts, liaising with debtors & creditors to rectify errors. I set payments on the online
banking system, providing the Company Secretary with the documents to enable him to authorise them. I
liaised with statutory bodies, completing & submitting returns on time.
2005 – 2009. Management Information Manager, HMRC – As a Management Information Manager with
HMRC, I managed range of information, reporting to & advising a senior management team responsible for
target achievement within budget of 280 personal caller offices, employing 1,800 people. I created bespoke
business intelligence reports using the Business Objects analysis tool, presenting results to managers &
colleagues in Word & Excel reports. I worked with external clients on planning & performance questions,
providing tailored reports to agreed timescales, taking account of their specific needs & understanding of
our business. I liaised with colleagues across the organisation to prepare staffing models. I worked with
senior managers & the IT team to reviewed our unit’s emerging information needs, making additions &
amendments to our processes as required. I had an ongoing dialogue with our Data Guardian to ensure data
security & I maintained a Risk Register which I used to highlight emerging issues, explore solutions with
colleagues & report to senior managers. I managed & supervised a team.

2. 2000 – 2005. Customer Relations Advisor, Inland Revenue London – I managed a team dealing with
customer service projects. I was the customer relations representative on project initiating & implementing
new customer service structures & processes to fit with the new organisational structure. I carried out a
customer satisfaction survey &, liaising with colleagues & customers, I supported operational staff to recruit
& run customer consultation panels. As local operational teams grew, I prepared & implemented a plan for
devolving customer relation roles to local teams. I collated & analysed performance data for customer caller
offices, providing a monthly report to the Deputy Director, working with front line colleagues to develop &
implement plans to recover poor performance issues.
1993 – 2000. Training Manager, Contributions Agency – I managed a team responsible for planning &
monitoring the training & development activities for my region. I negotiated with suppliers, checking
invoices, approving payments & ensuring budget limits were kept to. I collated course feedback from
managers & staff on course content, delivery & outcomes, recommending improvements to managers &
suppliers. I used Magerison-McCann profiling tools to help managers, staff & teams in development
activities. I project managed two successful Investors in People assessments & facilitated business change
events. I used De Bono creative thinking techniques to facilitate a staff planning forum, feeding formulated
ideas into the planning process.
1991 – 1993. National Insurance Inspector, Contributions Agency – I oversaw compliance with NI legislation
by employers in part of the City of London & the East End. I took on the role of planning the compliance visits
of the team & mentored all new Inspectors. I helped to develop & pilot education training sessions for
employers.
Qualifications
30th July 2009. City Literary Institute. Diploma in Practitioner Counselling. ABC Level 4 Diploma in the Theory
and Practice of Counselling
26th July 2006. City Literary Institute. ABC Level 3 Certificate in Counselling Skills
18th Dec 1997. City Literary Institute. Counselling: An Introduction
7th Jan 2002. Thames Valley University [TVU]. Post-Graduate Diploma in the Management of Human
Resource Development – January 2002. Thames Valley University (TVU).
26th July 2001. TVU. Post-Graduate Diploma in Human Resource Development: Learning and Development.
18th Dec 1997. TVU. Certificate in Training Practice.
10th July 1980. Lanchester Polytechnic. Honours Degree in Combined Science.
30th June 1977. Good Shepherd Secondary School. A Levels – Biology, Geography and Economics
30th June 1975. Good Shepherd Secondary School. O Levels – 5 including English and Maths
Voluntary Roles
July 2015 to July 2016. Volunteer with Marie Curie Hampstead Hospice collecting patient feedback
July 2011 to date. Trustee of Ewing’s Sarcoma Research Trust. I am their Internal Assessor for the NHS
Information Standard and I act as Secretary to the Trustees.
July to Dec 2013. Counsellor – CCIW Bereavement Service. Providing confidential counselling to clients and
maintaining counselling records.
Feb 2010 to June 2012. Counsellor – Brixton Prison Providing confidential counselling to clients and
maintaining medical records. Co-working with mental health professionals
Sept 2008 to June 2010. Counsellor – Faces in Focus. Providing confidential counselling to clients and
maintaining counselling records.
Sept 1999 to April 2001. Company Secretary of the Muncies Mews Management Company Limited
Aug 1994 to Jan 1998. Board member Margaret Morris Movement Ltd
1990 to 1991. Office Representative, Woolwich Sub-Branch for the CPS Union
1986 to 1989. Licensed Lay Reader, Church of England, Southwark Diocese
DBS Certificate – July 2015. NSPCC – Child Protection, an Introduction Certificate – May 2016