Olivia Molloy has over 5 years of experience in administration, customer service, and accounting roles. She has obtained certificates in business administration, office management, and first aid. Molloy prides herself on being a hard worker who strives for excellence in both independent and team-based tasks. She is currently employed as a cashier, administrator, and student services representative at NSIA, where her duties include accounting, event planning, and staff training. Molloy aims to utilize her strong written and verbal communication skills, attention to detail, and ability to exceed expectations.
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1. 021 177 2310
olivia.molloy@hotmail.co.nz
https://nz.linkedin.com/in/oliviamolloy
Referees available upon request
OLIVIA MOLLOY – CURRICULUM VITAE
PERSONAL
STATEMENT
I believe I am a well-rounded individual who can have fun with the rest of the team when
necessary but can get down to business when a task is put in front of me. I have a hard working
ethic and strive to meet the tasks set for me above expectations as well as displaying dedicated
and friendly customer service to the highest degree.
I am a responsible, dedicated and organised worker with high quality written and verbal skills. I
am always punctual while being tidy and well presented. I am organized and able to work both
independently and in a team environment.
PROFESSIONAL
ACHIEVEMENTS
CERTIFICATE IN BUSINESS ADMINISTRATION
- 2015
- The Career Academy
DIPLOMA IN OFFICE MANAGEMENT AND ADMINISTRATION
- 2015
- The Career Academy
CERTIFCATE OF COMPLETION – WORKPLACE FIRST AID EXPRESS
- 2015
- First Aid (NZ) LTD
TEO TAX & GST COMPLIANCE 101 COURSE
- 2013
- Organised by ADM Partners LTD
QUALITIES COMMUNICATION
- Confident public speaker
- Speaks professionally and effectively
- Listens attentively
- Open to expressing own ideas whilst taking others on board
INTERPERSONAL
- Enjoys working with others
- Supportive of peers and able to work well in a team
- Respectful of others and their ideas whilst being self-confident with my own
- Accepts responsibility while sharing credit with others when it is due
- Enthusiastic about meeting and communicating with new people
- Open to learning new skills and can take direction well
ORGANISATION
- Attention to detail
- Punctual
- Meets deadlines
- Able to set and meet goals
- Strives to exceed expectations
COMPUTER SKILLS
- Advanced skills in Microsoft Office packages e.g. Excel, Word and PowerPoint
- Use of database systems such as MYOB, EnrolPro, Xero, Banklink
2. Page | 2 Olivia Molloy – Curriculum Vitae
WORK HISTORY GOLDEN SANDS CAFÉ [2011 – 2013]
Cashier, Customer Service, Food handling
- Customer service
o Serving customers at till
o Taking food to customers
o Polite and friendly manner
o Handles complaints in a professional manner
- Basic food preparation
- Cashier
o Money and Eftpos handling skills
o Use of till and computer system to input orders and cash
ADM PARTNERS LIMITED [2013 – 2014]
Administration, Accounting, Customer Service
- Administration
o Use of CRM Software for customer relations
o Email and phoning clients
o Update client listings
o Mail, scanning and general administration work
o Ordering of couriers and office supplies
o General support of managers in all tasks required
- Accounting
o Junior to Intermediate level accounting skills
o Use of MYOB Classic and AO, BankLink and Xero
o Managing payroll for a number of clients via MYOB
o Weekly bank reconciliations
o Debtors and Creditors
o Invoicing clients
o Data processing skills
o 2 monthly and 6 monthly GST filing for ADM Partners Limited
and clients
o Annual return filing
o Annual Account preparation for clients including financial
statements and tax returns
o TEO Tax and GST Compliance 101 Course
- Marketing
o Managing ADM Partners Limited Facebook page
NSIA [2014 – PRESENT]
Cashier/Accounting, Administration, Student Service
- Student Service
o Liaising with International and Domestic students on a daily
basis
o Adherence to the NZQA Code of Practice for Pastoral Care
o Assisting students with issues such as attendance, personal,
behavior, filing of necessary forms and documents, renewal
of visa and insurance etc.
o Conduction of Student Surveys each term as well as
Graduate Student Surveys every 3-6 months as well as
creation of summary reports reviewed by Senior
Management
3. Page | 3 Olivia Molloy – Curriculum Vitae
o Registration of new students each intake
o Creation and renewal of ID cards via ID snap
o Use of ENROLpro Student Management System
o Use of Office365
o Use of Microsoft Office packages
- Administration
o PA duties to Campus Director and Senior Management team
(During early stages of employment) e.g. filing, creation of
presentations and documents, diary and travel management,
adhoc duties as advised
o Minute taking, formatting and filing for all weekly meetings
as well as for Management and adhoc meeting with internal
and external stakeholders
o Co-ordination and scheduling of Kitchen and Classroom
allocations for all classes as well as 10 week plans for all
tutors each term
o TEC Enrolment for all new students
o Reporting of SAR and completion rates for each class every
term
o Scheduling of all workshops and surveys each term
o Covering reception for lunch and where needed
o City and Guilds Invigilator
- Cashier/accounting
o Taking of all payments for the school such as tuition,
insurance, visa, redo, resit etc.
o Creation and update of official NSIA tuition fee receipts as
used for visa application purposes via ENROLpro
o Creation of insurance for students via Orbit and Southern
Cross
o Liaison with Fee Protect Public Trust regarding student fees
o Creation of external Fee Protect Public Trust refunds as well
as NSIA internal refunds for students
o Daily banking of all payments
o Recording of all payments on the Daily Income Report to be
sent to the Intueri Finance team
o Follow up of all shortfall payments
o Creation of Fee Protect Public Trust accounts
o General maintenance and monitoring of all payments for
NSIA
- Staff training
o Training and monitoring of staff for:
Receipting/cashier
Student Survey conduction and reporting
Reception
Weekend shift duties
ID card creation
o Creation and continuous update of training manuals for:
Administration
Receipting/cashier
Student Survey conduction and reporting
4. Page | 4 Olivia Molloy – Curriculum Vitae
NZQA External Evaluation Review preparation
document
- Event management
o Organisation and management of new intake
Orientation/Registration ceremony each term
o Organisation and management of NSIA Graduation
Ceremony 2015
o PA help with Intueri Education Group Career Day 2014
EDUCATION RANGITOTO COLLEGE [2008-2012]
Top in class [2008 & 2009]
Top in Social Studies [2008 & 2009]
Top in Business [2012]
Top in Social Studies [2012]
NCEA Level 1 – Achieved
NCEA Level 2 – Achieved with Merit
NCEA Level 3 – Achieved with Merit
- Media Studies: Endorsed with Merit
- Sociology: Endorsed with Merit