Shahenda Adel Abdel-Aleem El-Kalla is seeking a career opportunity where she can utilize her professional experience and skills. She has a bachelor's degree in commerce from Cairo University and certificates in English, banking, and computer skills. Her work experience includes positions as a universal teller at Arab Bank and Abu Dhabi Islamic Bank, and as a customer service representative. She has strong communication, presentation, and interpersonal skills from her education and training.

1. Shahenda Adel Abdel-Aleem El-Kalla
5/269 Nasr Street New Maadi, Cairo.
Telephone: 02-25167184
Cell Phone: 01094898369
E-mail: ShahendaAdel@Gmail.com
Objectives:
A challenging career opportunity in a reputable organization where my
professional and educational experience could be utilized in order to further
apply and develop my analytical, interpersonal and communication skills.
Education:
High School Maadi Canal Language School
University Cairo University
Graduated from Faculty of Commerce English Section (2007-2010)
Grades Accumulative Grade: Good
Professional Qualifications:
Language Skills: Arabic: Native tongue
English: Very good
French: Fair
Certifications:
1. Certificate of excellence accredited from Maadi Canal Language School for
academic achievement (2006).
2. Certificate of Merit accredited from project finance field in Cairo University
(2009).
3. Certificate of general English program accredited from British Council
(Grade A) (2013).
4. Certificate of technical & professional skills for today’s teller accredited from
The Arab Academy for banking & financial training (2013).
ComputerSkills: ICDL from Express Training Center
Computer Skills (Excellent)

2. Training: Suez Canal Bank (summer of 2007)
Arab African International Bank (AAIB) (summer of 2007)
National Societe General Bank (NSGB) (summer of 2008)
National Societe General Bank (NSGB) (summer of 2009)
Qarun Petroleum Company (summer of 2009)
Additional Skills:
 Working under stress & good team worker.
 Fast Leaner.
 Excellent communication & presentation skills.
 Good interpersonal Skills & the ability to deal with people at all levels; face to
face & by phone.
 Properly behaving & punctual.
Work experience:
Current Job:
Job title: Universal Teller
Employer: Arab Bank
From: March 2014 till date.
Job description:
 Deal with all kinds of customers, including the sophisticated ones as the
Premier with high transaction number.
 Perform all check transaction including clearing cheques, Bank cheques , filing
internal cheques and returned cheques.
 Receives and dispenses cash to customers and processes cheques, demand
drafts, telex/swift transfers and internal account transfers.
 Buys and sells foreign currency.
 Accepts additional payments for Credit Card/Loan accounts.
 Posts transaction entries.

3. Previous Job:
Job title: Universal Teller
Employer: Abu Dhabi Islamic Bank (National bank of development)
From: January 2013 till February 2014
Job description:
 Deal with all kinds of customers, including the sophisticated ones as the
Premier with high transaction number.
 Perform all check transaction including clearing cheques, Bank cheques , filing
internal cheques and returned cheques.
 Receives and dispenses cash to customers and processes cheques, demand
drafts, telex/swift transfers and internal account transfers.
 Buys and sells foreign currency.
 Accepts additional payments for Credit Card/Loan accounts.
 Posts transaction entries.
Job title: Customer Service
Employer: Abu Dhabi Islamic Bank (National bank of development)
From: October 2010 till January 2013
Job description:
 Deal with all kind of customers
 Handling customers’ requests and complains , account opening, account
closing, ATM custodian , cheque books custodian , in and out registers , pin
code registers, batch creation ex: daily customer service batch
 Open accounts (Current account, current investment accounts &saving
accounts).Open time deposits-sukok-& break time deposits.
 ATM custodian & charge back application. Requests received and delivered
applications of ATM card.

4. Courses:EDU Egypt (Dec 2009-Aug 2010)
EDU Egypt program sponsored by (ITI) Information
Technology Institute developed the requirement of (BPO)
Business Process Outsourcing industry.
 Data:
.Computer proficiency
.Numeracy efficiency.
 Voice & accent training:
.Customer service.
.Pronoun-cation.
.Listening & speaking English
 Presentation Skills
 Communication Skills
 Working in group
 Time management.
 Awards: Medallion received for being the best presenter in project
finance Field accredited from Cairo University.
All Certificates Are Available when it is needed
Personalinformation:
Date of birth: 17/11/1989
Citizenship: Egyptian.
Gender: Female.