This document provides a summary of Paula Flowers' professional experience and qualifications. It includes details of her most recent role as an Accounts Executive at Voxpro Limited since 2013, as well as previous credit control and accounts roles dating back to 1987. Her skills and qualifications include typing speed, proficiency in Microsoft Office applications and SAP, and completion of an administrator traineeship course in 2013. Contact details are also provided.

1. Paula Flowers
Cois Chuain, Glounthaune, Cork.
Email: schwartzopal@hotmail.com
Landline: 021 451 0578
Mobile: 087 908 0509
Personal Profile:
In my work experience to date, I have proven myself to be an excellent negotiator; both with internal and external
customers. I am able to work well under pressure, whilst maintaining respect for both my colleagues and customers.
Punctuality and organisation is very important to me. I have also shown myself to be a conscientious and tenacious
individual.
Education:
O’ Level: Maths, Biology, English, German, Greek Literature, French and Politics.
A’ Level: Biology and Economics.
Skills:
Typing: 40 wpm
IT Skills: Management Information Systems on IBM mainframe and PCs; including: Debtors and Creditors Ledgers.
Microsoft Word and Excel
SAP
Outlook
Courses: FETAC Administrator Traineeship Course: (Modules: Microsoft Office Specialist 2010 (MOS) - Word, Excel and
Databases/ Information & Administration/Text Production/ Word Processing/Customer Service/ Work Practice with
an option of Communication or Team Working) – completed in 2013 with distinction.
Credit Control Telecommunications (1990)
Human Relations Certificate (1987)
Employment History:
09/13 to Date Accounts Executive Voxpro Limited
Responsibilities:
 Cash posting/Lodgements
 Daily bank reconciliations – liaising with BOI to resolve any outstanding payments/receipts
 Monthly Cash flow analysis
 Creditors – posting of incoming invoices and account reconciliation
 Debtors – cash collection/customer liaison/account reconciliation/resolution of customer queries
 Payroll – Set up of New Starters/Processing of timesheets, P2Cs, P45s & P60s/Review of ROS online regarding
employees/Completion of Revenue forms on behalf of employees/Assistance in implementing new payroll system with Core
HR/Resolution of employee queries.
 Creation of invoice template for manual invoicing
 CSO reporting
 Procedural Company Manual – created documentation of accounts procedures
 Updating of filing system
 Liaison with Enterprise Ireland regarding funding
 Reporting to CFO/FC/Accounts Manager
01/09 to 12/10 Credit Control – Contract Virtual Access Ltd
Responsibilities:
Liaising with customers to settle accounts.
Relocation:
In March 2006, relocation from Dublin to Cork and supervised the building of my current home.
06/01 to 02/06 International Credit Manager Synopsys International Limited (Dublin).

2. Responsibilities:
 Pacific (China, Taiwan and Korea).
 Liaising with International VPA accounts, such as Siemens, NEC, ST Micro, Philips and Alcatel.
 Liaising with International Sales Teams to formulate extended payment terms for accounts.
 Setting of Cash Collection Targets for Europe and Asia Pacific of €40-50 million per month.
 Resolution of accounts to legal status.
 Creation and maintenance of weekly reporting tool to incorporate details of European and Asian Pacific accounts.
 CFO and Group Manager reporting – weekly.
 Implementation of SOX processes for the European/Asia Pac entities.
 Customer visits, with the Sales department to: Europe, Israel, Taiwan, China to facilitate future business prospects.
10/99 to 06/01 Credit Control Manager Epicor Software (IRL) Limited (Dublin)
Responsibilities:
 Supervising Credit Control Department of six individuals around Europe including France, Germany, Sweden and the UK.
 Liaising with VAR and larger customer accounts to facilitate prompt payment.
 Dealing with customer queries to resolution.
 Liaising with internal departments; from Sales, Consulting and Customer Services.
 Implementing customer credit limits with the assistance of D&B.
 Maintaining and updating customer information via the internal ERA system.
 Approval of credit and debit notes.
 Ensuring cash targets were met.
 Supervision of cash allocation.
 CFO reporting on a weekly basis, the Director of Auditing, the VP of Finance and the Financial Controller as to accounts’
status.
02/97 to 10/99 Senior Credit Control Supervisor ATI Technologies (Dublin).
Responsibilities:
 Supervising Credit Control Department of four (start up role).
 Liaising with customers to facilitate payment of outstanding accounts, with particular attention to educating customers as to
the procedures in dealing with the European subsidiary of ATI.
 Action customer visits around Europe to resolve outstanding account issues.
 Implementing customer credit limits via internal SAP system with the assistance of the EDA insurance company (Canada).
 Maintaining and updating customer information on a daily basis.
 Approval of credit and debit notes.
 Dealing with customer queries to resolution.
 Implementation of SAP within the Dublin Credit Department.
 Supervision of cash allocation, invoicing and debit notes, via the internal SAP system.
 Chairing weekly credit meetings with both Finance, Sales and Production Managers.
 Liaise with internal departments both on site and around Europe in relation to outstanding accounts.
 Customer visits within Europe for account resolution.
12/95 to 02/97 Credit Supervisor (Contract) Masser Hammond (Dublin).
Responsibilities:
 Liaising with customers to facilitate payment of long outstanding accounts; paying particular attention to reducing the over 90
day debt.
 Authorisation of customer credit limits.
 Processing of credit and debit notes.
 Dealing with customer queries.
 Cash collection via internal Nixdorf computer system.
 Banking.
 Invoice processing – both debtor and creditor.

3. 09/94 to 10/95 Credit Control Supervisor Spring Grove Services Ltd (Cork).
Responsibilities:
 Supervising Credit Team of five.
 Liaising with larger customer accounts of around 30-90k per month per account.
 Dealing with any customer queries: written or by telephone.
 Instigating customer visits to reconcile and facilitate payment of accounts.
 Liaising with internal departments from Sales to Service.
 Chair monthly credit meetings with the attendance of all departments.
 Cash allocation via internal IBM computer system.
 Processing of monthly Direct Debit Mandates.
 Journal debits/credits credited via IBM based computer system.
 Banking.
01/94 to 09/94 Credit Controller Elonex Plc.
Responsibilities: (Contract):
 Sales Ledger of 1000 customers.
 Liaising with customers regarding payment.
 Dealing with any relevant queries that might arise.
04/93 to 12/93 Credit Control Supervisor Korg UK Ltd.
Responsibilities: (Contract):
 Supervision of three Credit Controllers.
 Sales Ledger – maintenance of by invoicing.
 Chasing Sales Ledger payments.
 Liaising with customers and dealing with any queries.
 Use of IBM PC spreadsheet based system to record daily transactions.
03/90 to 04/93 Credit Control Manager Hilton International (Watford and Kensington).
Responsibilities:
 Supervising Credit Control Team
 Sales Ledger of over 2000, achieving a monthly cash collection target of over £1m.
 Dealing with the larger accounts from BBC to the Jordan Embassy.
 Supervision of customer invoicing and issuing of account statements.
 Authorisation of new accounts.
 Setting customer credit limits.
 Issuing rebates and debit notes via internal IBM computer system.
 Monthly Sales Ledger and cheque reconciliations.
 Chair monthly Credit Meetings with the GM and the Internal Department Heads.
 Use of internal IBM system to record all transactions.
07/89 to 03/90. Credit Controller Pixon Group Ltd.
11/88 to 07/89 New Business Controller ADS Office Equipment.
09/87 to 11/88 Load Planner/ Scheduler Rank Xerox.
References:
Available on request.