Mind Australia provides a range of community mental health services in Australia, including personalized support, residential care, family services, and group support. Their approach focuses on building trusting relationships through proactive engagement to support personal recovery. Services are recovery-oriented and consider the individual, as well as their families and carers. Residential care provides long-term housing for up to two years, during which residents receive job training, financial management skills, and peer support to prepare them for independent living after discharge. Outcomes include clients becoming well-adapted to the community and achieving their recovery goals. Implementing a similar program in Indonesia could start by developing peer support groups and reforming existing facilities and services to bridge gaps between hospitals and rehabilitation.

1. VISIT 12
Sukriyah
Sri Kusmala
Santi Yuliani
Satti Raja Sitanggang
Umar Khaerudin
Herry Prawono
Budi Prass
Lilik Suwardi
Desrywani Situmeang

2. Organization Profile
Mind Australia is a leading provider of
community mental health services in Victoria
and South Australia.

3. Organization Profile
That includes personalized support services,
residential and prevention and recovery care
(PARC) services, family and carer services,
group support services and care coordination
services and the Mind Recovery College.

4. Objectives
Supports clients to live independent, productive
and purposeful lives through a range of
community and residential services.

5. Objectives
Approach focuses on proactive and purposeful
engagement to build trusting relationships
between staff and clients. We believe the
quality of this collaborative relationship is
central to supporting personal recovery and
promoting wellbeing.

6. Scope of Services
• information and advice
• personalized support services
• residential services
• family and carers services
• group support services
• care coordination services
• Mind Recovery College
• psychological services.

7. Scope and Services
• Their services not only take into account the
individual with mental ill-health but also
encompass families, friends and carers.
• Model of Recovery Orientated
Practice provides an in-depth look at their
approach when working with clients.

10. Beneficiaries
• Individually tailored
• Improved not only mentally but also physically
• The resident can stay for long periods of time ( 2 year
maximum)
• Trained how to apply job  Preparing for the after
discharge
• Trained how to manage their financial ( 30% incomes for
rent)
• Peer support worker  break the stigma
• Peer support worker job opportunity  (fastest growing
employment)
• Family worker  good attachment with the residents

11. Outcomes of Services
• Well trained and skilled
• Well adapt with the community
• Well discharge planning  they do their goals
at first come… and follow up the progress

12. Group Lesson Learns

13. Summary of Q and A
Questions Answers
Inclusion criteria for the
resident
No Specific criteria  voluntary
People with mental illness or disability
(soon opened  brain disorder)
How is residents pathway Hospital  PARC  MIND
After the discharge how long
the resident still tracked?
Transition time
9 weeks
How’s the family involved to
this program
Family’s got education about how to taking
care of their family, what kind of activities
that suit to their family, how to manage
their emotion
Is there any special program
for the family
Respite care  provide holiday for family
(fund by the local government)
Carer support fund  5000 AUD/ year 
to support basic needs such as housing

14. Summary of Q and A
Questions Answers
Who is the key worker at
the facilities
Social workers and peer workers
Peer training 5 days  certificate from Victoria
The applicant must be from the residents
What is the benefit of having
peer worker
Break the stigma
Residents more comfortable talking to
someone who has lived experience
Why 2 years maximum
length of stay?
Good amount of time to identified them self
How to make sure that the
resident understand that
they have certain time of
their staying?
They were informed, and always mentioned
that after they achieved their goals, the
should return to the community
During… as long as
After discharge how long
tracking
Activities : GP, medication, weekly shopping,
payment, public transport

15. Idea for Implementing in Indonesia
• Developing peer workers group
• Using the existing facilities – no need to build
the new one, reform the system and the
services
• Bridging the gap between hospital and
rehabilitation --- semi PARC

16. Challenges vs Opportunities for
Implementing in Indonesia
Challenges Opportunities Strategy to Overcome
Peer worker Consumers group Peer workers training,
coordination consumer
groups and hospital
Facilities Using the remain wards in
mental hospital
Semi PARC
Social Rehabilitation Center Reform  Community
Rehabilitation Program
 Developing the system
and services
Referral
pathway
New networks (thanks to AFF
Program)
Develop discharge pathway:
Hospital – PARC – Social
Rehabilitation Center ( soon
become CRP)
Implementation
of CRPD
Indonesian Mental Health Law Detailing into regulation