The PDCA cycle is the key principle behind ISO 9001 and all modern management system standards. Because of that, we believe that it's of great benefit if those involved in developing and implementing systems can have a broad understanding of the concept.
So, Qudos has put together a brief introduction in this video. It explains the 4 steps in the cycle, how it can be applied, how it relates to ISO standard clauses, and then provides some examples for each stage of the cycle.
To view recording: https://youtu.be/GP7rtDLAYEg or watch the video at end of the slide
The Balanced Scorecard Institute and partner Informa Middle East invite you to participate in our upcoming complimentary webinar, ‘KPI Best Practices’, which will discuss the relationship between strategy execution and KPIs.
Developing meaningful KPIs to measure strategy execution is both an art and a science, involving a deep understanding of what to measure, how to measure, how to analyze performance information, how to report and clearly inform others regarding desired results and performance, and how to use the information to make better decisions.
This webinar introduces one of the main topics at our upcoming Saudi KPI for Business Strategy & Transformation workshop.
Join the Balanced Scorecard Institute's Howard Rohm, Co-Founder and President, and Suzy Nisbet, Senior Associate and Consultant, as they discuss developing strategic, operational, project, and organizational capacity KPIs, aligning KPIs to strategy, measuring intangible goals, streamlining measurement and reporting processes, and creating derivative KPIs for employees at all organizational levels.
Sharing best KPI practices from their worldwide client experience, this 40-minute webinar (followed by a 20-minute Q&A session) will provide the knowledge and insight to better understand the relationship between strategy and KPI's.
Webinar participants will learn how to:
• Improve managers' and employees' perception of the value and importance of measuring performance
• Lift the skill level of managers and employees in selecting meaningful measures and using those measures to make better informed decisions
• Use KPIs to build individual and collective accountability for results
MEP BIM Coordination Services are one of the essential benefits that BIM provides with integration with Modular Construction. BIM application helps to generate accurate size and space location of the prefabricated modules to ease the process smoothly.
The PDCA cycle is the key principle behind ISO 9001 and all modern management system standards. Because of that, we believe that it's of great benefit if those involved in developing and implementing systems can have a broad understanding of the concept.
So, Qudos has put together a brief introduction in this video. It explains the 4 steps in the cycle, how it can be applied, how it relates to ISO standard clauses, and then provides some examples for each stage of the cycle.
To view recording: https://youtu.be/GP7rtDLAYEg or watch the video at end of the slide
The Balanced Scorecard Institute and partner Informa Middle East invite you to participate in our upcoming complimentary webinar, ‘KPI Best Practices’, which will discuss the relationship between strategy execution and KPIs.
Developing meaningful KPIs to measure strategy execution is both an art and a science, involving a deep understanding of what to measure, how to measure, how to analyze performance information, how to report and clearly inform others regarding desired results and performance, and how to use the information to make better decisions.
This webinar introduces one of the main topics at our upcoming Saudi KPI for Business Strategy & Transformation workshop.
Join the Balanced Scorecard Institute's Howard Rohm, Co-Founder and President, and Suzy Nisbet, Senior Associate and Consultant, as they discuss developing strategic, operational, project, and organizational capacity KPIs, aligning KPIs to strategy, measuring intangible goals, streamlining measurement and reporting processes, and creating derivative KPIs for employees at all organizational levels.
Sharing best KPI practices from their worldwide client experience, this 40-minute webinar (followed by a 20-minute Q&A session) will provide the knowledge and insight to better understand the relationship between strategy and KPI's.
Webinar participants will learn how to:
• Improve managers' and employees' perception of the value and importance of measuring performance
• Lift the skill level of managers and employees in selecting meaningful measures and using those measures to make better informed decisions
• Use KPIs to build individual and collective accountability for results
MEP BIM Coordination Services are one of the essential benefits that BIM provides with integration with Modular Construction. BIM application helps to generate accurate size and space location of the prefabricated modules to ease the process smoothly.
Examples of Key Performance Indicators for Finance Manager: Key Performance I...The-KPI-Examples-Review
In this report we define the key performance indicators for finance manager based on web search data in 2015. For some of the key performance indicators were defined their formulas and calculation examples. In all our calculations we used the official financial statements of Siemens AG.
BIM for Operations
Mr. Wood Douglas, BIM Software Architect, IBM Corporation
HKIBIM-CIC BIM Conference 2014
Date: 29-Oct-2014 (Wed)
Time: 9:30 a.m. – 5:00 p.m.
Venue: Room 201 B & C, Asia World Expo, Hong Kong International Airport, Lantau, Hong Kong
Organizers:
The Hong Kong Institute of Building Information Modelling (HKIBIM)
http://www.hkibim.org
Co-organizers:
The Construction Industry Council
http://www.hkcic.org
HKTDC Hong Kong International Building and Hardware Fair
http://www.hktdc.com/fair/hkbdh-en/HKTDC-Hong-Kong-International-Building-and-Decoration-Materials-and-Hardware-Fair.html
The HKIBIM - CIC BIM Conference 2014 is the 5th Annual Conference organized by the Hong Kong Institute of Building Information Modelling (HKIBIM). It is the premier annual event for experienced AEC professionals to demonstrate the practical use of Building Information Modelling (BIM) processes using real cases. The speakers will illustrate lessons learned in practical projects so that others can improve their efficient use of BIM and advance practical knowledge.
Understand the ideas, goals of Lean Visual Management & 5S. The 4 Phases to Visual Management explained by Nilesh Arora, a founder of AddValue Consulting Inc.
Coordination always is a challenge in running the BIM project. We spend a lot of time for RFI or issue reporting. Then get all together for coordination. Actually many problems can be easily address if you can easily view, navigate, measure, section or bookmark via Dalux BIM Viewer. For example, measuring headroom or sectioning are extremely fast (in minutes) rather than output to the AutoCAD from the BIM model (in hours). Attached is a short notes of how the process is.
Building Information Modeling(BIM) is a developing technology in Architectural,
Engineering & Construction industry today. It represents the use models to assist Designing,
Planning, the construction & Operation of Facility. It helps everyone from Owner to Supplier in
visualizing the facility as it is to be built & in identifying the challenges that would come forth in
building of that project. In this paper how BIM can be used in Facility Management &
Maintenance would be discussed how ever initially this paper puts light on the BIM technology
in construction Industry.
Examples of Key Performance Indicators for Finance Manager: Key Performance I...The-KPI-Examples-Review
In this report we define the key performance indicators for finance manager based on web search data in 2015. For some of the key performance indicators were defined their formulas and calculation examples. In all our calculations we used the official financial statements of Siemens AG.
BIM for Operations
Mr. Wood Douglas, BIM Software Architect, IBM Corporation
HKIBIM-CIC BIM Conference 2014
Date: 29-Oct-2014 (Wed)
Time: 9:30 a.m. – 5:00 p.m.
Venue: Room 201 B & C, Asia World Expo, Hong Kong International Airport, Lantau, Hong Kong
Organizers:
The Hong Kong Institute of Building Information Modelling (HKIBIM)
http://www.hkibim.org
Co-organizers:
The Construction Industry Council
http://www.hkcic.org
HKTDC Hong Kong International Building and Hardware Fair
http://www.hktdc.com/fair/hkbdh-en/HKTDC-Hong-Kong-International-Building-and-Decoration-Materials-and-Hardware-Fair.html
The HKIBIM - CIC BIM Conference 2014 is the 5th Annual Conference organized by the Hong Kong Institute of Building Information Modelling (HKIBIM). It is the premier annual event for experienced AEC professionals to demonstrate the practical use of Building Information Modelling (BIM) processes using real cases. The speakers will illustrate lessons learned in practical projects so that others can improve their efficient use of BIM and advance practical knowledge.
Understand the ideas, goals of Lean Visual Management & 5S. The 4 Phases to Visual Management explained by Nilesh Arora, a founder of AddValue Consulting Inc.
Coordination always is a challenge in running the BIM project. We spend a lot of time for RFI or issue reporting. Then get all together for coordination. Actually many problems can be easily address if you can easily view, navigate, measure, section or bookmark via Dalux BIM Viewer. For example, measuring headroom or sectioning are extremely fast (in minutes) rather than output to the AutoCAD from the BIM model (in hours). Attached is a short notes of how the process is.
Building Information Modeling(BIM) is a developing technology in Architectural,
Engineering & Construction industry today. It represents the use models to assist Designing,
Planning, the construction & Operation of Facility. It helps everyone from Owner to Supplier in
visualizing the facility as it is to be built & in identifying the challenges that would come forth in
building of that project. In this paper how BIM can be used in Facility Management &
Maintenance would be discussed how ever initially this paper puts light on the BIM technology
in construction Industry.
De IT Regisseur - grip op IT met Integrated Service Management (ISM)De IT Regisseur B.V.
Zijn uw gebruikers niet tevreden over de ICT? Wilt u de kwaliteit van de ICT dienstverlening verbeteren? Heeft u altijd discussie over wie wat moet doen? En bent u vooral bezig met brandjes blussen? Dan wordt het tijd om Integrated Service Management of ISM® methode te implementeren. De IT Regisseur kan u als implementatie partner helpen om uw IT dienstverlening op orde te krijgen.
Zijn uw klanten echt tevreden? - Klantgericht meten van de dienstverlening - ...TOPdesk
De geleverde kwaliteit is een maatstaf voor succes van de IT dienstverlening. Maar hoe meet je succes? Vaak rapporteert IT beheer op KPI’s en SLA’s om succes te meten. Deze rapporten zijn grotendeels gebaseerd op het eigen kunnen. Met andere woorden: er wordt gerapporteerd op prestaties. Het gevaar hiervan is dat de klant volledig buiten beschouwing wordt gelaten, terwijl de IT dienstverlening juist daarop is gebaseerd. Er zou juist gerapporteerd moeten worden op hetgeen dat klanten ervaren.
Deze presentatie bespreekt een manier waarop IT beheer haar eigen dienstverlening inzichtelijk maakt door meten en rapporteren te combineren met een klantgerichte benadering.
Gökhan Tuna is als consultant bij TOPdesk begonnen na het afronden van de studie Bedrijfswetenschappen. Gökhan heeft veel kennis over organisatorische vraagstukken en is expert op het gebied van kwaliteit en klanttevredenheid. (gepresenteerd door Gökhan Tuna op itSMF Jaarcongres 2011)
Het ontwikkelen van klantwaarde helpt de groei van uw onderneming. Alleen als iedereen in de organisatie weet waar het om gaat, kan uw bedrijf daadwerkelijk het verschil maken.
Ondernemerschap is sturen om de waarde voor de klant niet van de klant
Zijn uw klanten tevreden met uw dienstverlening? Moet u uw diensten misschien aanpassen of de verwachtingen van uw klanten bijstellen? In deze presentatie ziet u hoe u de kwaliteit van uw dienstverlening meetbaar maakt met behulp van de enquêtemodule van TOPdesk.
Klantgericht meten van de dienstverlening - Tooling Event 2010TOPdesk
De geleverde kwaliteit is een maatstaf voor succes van de IT dienstverlening. Maar hoe meet je succes? Vaak rapporteert IT beheer op KPI's en SLA's om succes te meten. Deze rapporten zijn grotendeels gebaseerd op het eigen kunnen. Met andere woorden: er wordt gerapporteerd op prestaties.
Het gevaar hiervan is dat de klant volledig buiten beschouwing wordt gelaten, terwijl de IT dienstverlening juist daarop is gebaseerd. Er zou juist gerapporteerd moeten worden op hetgeen dat klanten ervaren. Deze presentatie bespreekt een manier waarop IT beheer haar eigen dienstverlening inzichtelijk maakt door meten en rapporteren te combineren met een klantgerichte benadering. (gepresenteerd door Gökhan Tuna op Tooling Event 2010)
Customer experience excellence: Klantbeleving naar een hoger niveau door regi...Informaat
We leven in het tijdperk van de klant. Alleen organisaties die klanten weten te binden en te inspireren via digitale kanalen kunnen succesvol zijn. Veel bedrijven hebben inmiddels user experience teams ingericht die werken vanuit een digitale strategie waarbij de klant centraal staat. Met name banken en verzekeraars hebben de afgelopen jaren klanttevredenheid zien toenemen door meer aandacht te geven aan de user experience van producten en diensten. In deze presentatie introduceert Informaat een regiemodel aan de hand waarvan organisaties de volgende stap kunnen zetten richting customer experience excellence.
Het nieuwste en meest vooruitstrevende kwaliteitsmodel én certificatieschema in de zorg, door de Raad voor Accreditatie geaccepteerd, betreft een productcertificatie voor de diensten in de zorg. Hierbij het certificatieschema.
Operational excellence 3.0 – Uitblinken in betrouwbaarheid
Integraal framework (editie 2018) voor het ontwikkelen en onderhouden van operational excellence 3.0 in een lerende organisatie. Integrale publicatie in 6 delen.
Deel 3: Inrichten van operational excellence – 5 bouwstenen
9. Planning en verantwoording Voorbeelden van n iveaus Programmabegroting MT/directie-plan Afdelingsplannen Individuele werkplannen moeten kunnen willen
10. Het afdelingsplan volgens het INK-managementmodel H1 H7 H2 H3 H6 H9 H8 H5 H4 ORGANISATIE RESULTAAT Leiderschap Manage-ment van processen Bestuur & financiers Management van medewerkers Strategie & beleid Management van middelen Maatschappij Klanten & partners Medewerkers Verbeteren & vernieuwen
11. Het INK-managementmodel Plan ORGANISATIE RESULTAAT Leiderschap Manage-ment van processen Bestuur & financiers Management van medewerkers Strategie & beleid Management van middelen Maatschappij Klanten & partners Medewerkers Verbeteren & vernieuwen plan
12. Het INK-managementmodel Do ORGANISATIE RESULTAAT Leiderschap Manage-ment van processen Bestuur & financiers Management van medewerkers Strategie & beleid Management van middelen Maatschappij Klanten & partners Medewerkers Verbeteren & vernieuwen do
13. Het INK-managementmodel Check ORGANISATIE RESULTAAT Leiderschap Manage-ment van processen Bestuur & financiers Management van medewerkers Strategie & beleid Management van middelen Maatschappij Klanten & partners Medewerkers Verbeteren & vernieuwen check
14. Het INK-managementmodel Act ORGANISATIE RESULTAAT Leiderschap Manage-ment van processen Bestuur & financiers Management van medewerkers Strategie & beleid Management van middelen Maatschappij Klanten & partners Medewerkers Verbeteren & vernieuwen act
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Editor's Notes
Deze presentatie gaat over het INK-managementmodel als middel om verandering en verbetering in organisaties te begeleiden.
![Het INK-managementmodel Raamwerk ,[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)