KULDEEP THAKUR
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Kuldeep Thakur is seeking a job opportunity and has over 10 years of experience in customer service roles. He currently works as a Senior Analyst at eClerx services LTD, where he is responsible for auditing customer troubleshooting guides and providing feedback to improve quality. Previously, he held customer service roles at Tata Business Support Services, Intelenet Global Services, and Competent Synergies. He is dedicated to his work, eager to learn new skills, and enjoys listening to music and trekking in his free time.
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- 1. RESUME KULDEEP THAKUR #H NO-318, Saini vihar, Phase-1, Baltana, Zirakpur(CHANDIGARH) E-mail:Kuldeepnj86@gmail.com Contact:- 8528472858 ___________________________________________________________________________ OBJECTIVE: Ø To apply my knowledge with determination and dedication for the organizational development as well as my personal development and be a part of excellent team. EDUCATIONAL QUALIFICATION: Ø 10th from Himachal Pradesh Board of School Education, Dharamshala. Ø 12th from Himachal Pradesh Board of School Education, Dharamshala. PROFESSIONAL QUALIFICATION: Ø One year diploma in HOTEL MANAGEMENT under STATE COUNCIL OF VOCATIONAL TRAINING by department of technical education SUNDER NAGAR. Ø Bachelor degree in tourism studies under INDIRA GANDHI NATIONAL OPEN UNIVERSITY NEW DELHI. WORK EXPERIENCE: 1 ORGANISATION: eClerx services LTD. IT PARK CHANDIGARH. · DESIGNATION: Senior Anylist. · JOB RESPONSIBILITIES: In eclerx, we audit the ITG(Interactive Troubleshooting Guide) calls for the quality purposes. We checks the quality parameter related to troubleshooting performed by the CAE as per the customer issue. We give feedback to the CAE and suggestion to the client directly in order to improve the quality. We also send our observations to the client to reduce error percentage and make their work easy. We flash our daily productivity report to our Process Manager(PM), prepare deck for the client calibration on weekly basis and do some adhoc work related to the team productivity, quality and reporting. · PERIOD : FROM April 02th 2012 to till date.
- 2. 2 ORGANISATION: TATA BUSSINESS SUPPORT SERVICES LTD. MOHALI. · DESIGNATION: Customer Service Executive · JOB RESPONSIBILITIES: Handle Primium customers calls and solve their queries related to their service activation, packages and billing. Specially we focus on quality parameters, mentaine daily productivity report and send to our team leader at the end of shift. · PERIOD : FROM Non 01th 2010 to 1st April 2012. 3 ORGANISATION: INTELENET GLOBAL SERVICES PVT LTD. MOHALI. · DESIGNATION: Customer Service Associate · JOB RESPONSIBILITIES: Handling customers calls and solve their queries. · PERIOD : FROM May 08th 2009th to Feb 02th 2010. 4 ORGANISATION: COMPETENT SYNERGIES PVT LTD. MOHALI. · DESIGNATION: Customer Service Representative · JOB RESPONSIBILITIES: Handling customers calls and solve their queries. · PERIOD : FROM Sep 01th 2008 to May 07th 2009. 5 ORGANISATION: HOTEL KHYBER CONTINENTAL AMRITSAR.. · DESIGNATION: RECEPTIONIST · PERIOD : FROM Oct 09th 2007 to March 07th 2008. 6 ORGANISATION: : HOTEL ASIA HEALTH RESORTS DHARAMSHALA. · DESIGNATION: RECEPTIONIST · PERIOD : FROM April 15th 2006 to Sep 10th 2007. HOBBIES & INTEREST: Ø Listening to Music, playing musical instruments and trekking. STRENGTHS: Ø Dedication towards my job Ø Eager to learn new things & Adaptable to any situation Ø Goal Oriented LINGUISTIC: Ø English, Hindi & Punjabi
- 3. PERSONAL DETAILS: Date of birth : 19th March 1986 Father name :Sh. Karnail Singh Gender : Male Marital status : Married Nationality : Indian DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief. DATE .............................. PLACE……………………….. (KULDEEP THAKUR)