Case study: IBM's journey to becoming a social business (September 2012)Rowan Hetherington
MBA, Change management, Communications and IT students around the world are learning about social networking tools and the potential benefits of applying these tools within an organisational context.
Articles on this topic quickly become out of date, due to the speed of progress in this rapidly emerging area.
This case study provides information, current as at September 2012, about IBM's journey to becoming a social business.
Social @ IBM. Presentation given at M2C "Social Media is dead" on March 28th 2011, Paris - For more information on Social @ IBM, please visit : http://www.ibm.com/blogs/zz/en/guidelines.html and also : http://delphrb.wordpress.com/
Shortlisted submission for 2016 CEB Internal Communications Awards in the Innovations in Digital, Social and Mobile category. Winner to be announced November, 2016.
Social Media in Law - "Flash in the Pan" or Competitive Advantage?Erik Schmidt
Discussion of underlying business challenges in today's legal world and ways in which Social Media can be leveraged to meet these challenges. Discuss Risks/Rewards and need for clearly defined focus by Law Firms to make Social Media deliver true value.
IBM Messaging and Collaboration solutions: an introductionJacques Pavlenyi
Introduction to IBM Messaging and Collaboration solutions. Designed for businesses of all sizes, it provides for the rapid development and deployment of collaborative and workflow-driven business applications, including email, calendar, contacts, teamspaces, and much more, that bring people and ideas together in a security-rich enterprise-ready platform. Includes IBM Lotus Notes, IBM Lotus Domino, IBM Lotus Notes Traveler, IBM Lotus Protector, IBM Lotus Expeditor, and IBM Lotus Symphony. To learn more visit us at http://www.ibm.com/lotus/notesanddomino
Case study: IBM's journey to becoming a social business (September 2012)Rowan Hetherington
MBA, Change management, Communications and IT students around the world are learning about social networking tools and the potential benefits of applying these tools within an organisational context.
Articles on this topic quickly become out of date, due to the speed of progress in this rapidly emerging area.
This case study provides information, current as at September 2012, about IBM's journey to becoming a social business.
Social @ IBM. Presentation given at M2C "Social Media is dead" on March 28th 2011, Paris - For more information on Social @ IBM, please visit : http://www.ibm.com/blogs/zz/en/guidelines.html and also : http://delphrb.wordpress.com/
Shortlisted submission for 2016 CEB Internal Communications Awards in the Innovations in Digital, Social and Mobile category. Winner to be announced November, 2016.
Social Media in Law - "Flash in the Pan" or Competitive Advantage?Erik Schmidt
Discussion of underlying business challenges in today's legal world and ways in which Social Media can be leveraged to meet these challenges. Discuss Risks/Rewards and need for clearly defined focus by Law Firms to make Social Media deliver true value.
IBM Messaging and Collaboration solutions: an introductionJacques Pavlenyi
Introduction to IBM Messaging and Collaboration solutions. Designed for businesses of all sizes, it provides for the rapid development and deployment of collaborative and workflow-driven business applications, including email, calendar, contacts, teamspaces, and much more, that bring people and ideas together in a security-rich enterprise-ready platform. Includes IBM Lotus Notes, IBM Lotus Domino, IBM Lotus Notes Traveler, IBM Lotus Protector, IBM Lotus Expeditor, and IBM Lotus Symphony. To learn more visit us at http://www.ibm.com/lotus/notesanddomino
A presentation describing how IBM is transforming into a social business, inside and outside the organization, with the use of advanced technology and cultural change. This is a modification of a presentation developed originally by Ethan McCarty of IBM. It was first presented by me at the Business Marketing Association's Southern California Chapter in May 2013, and most recently presented at the Social Media Club San Diego chapter's July meeting.
The world of employee communications has changed. The requirements and expectations of employees—who have embraced social media in their personal lives—are colliding with the tools provided by employers—who are wrestling with how to utilize Intranet 2.0 within their enterprise.
This is the deck to a 90 minute seminar hosted by Prescient Digital Media and Beslin Communication Group.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
Understanding SharePoint 2013 and the Social Landscape Perficient, Inc.
The state of social computing with SharePoint has undergone significant change - and it's not done yet! In the past few months alone, Microsoft has acquired Yammer's cloud-based social software and the SharePoint 2013 beta has gone public with improved social features.
Join us as we take a look at how this space has shifted in the last year and discuss related topics, including:
- SharePoint 2013's social features
- Where Microsoft and its partners might be going
- How you can manage the change to come out ahead for your organization
- Understand where you fall on SharePoint's social spectrum
- Learn some things about where you might be going
This presentation reviews IBM's Social Capability reference architecture. It is a guide to understand the comprehensive nature of a social platform for conducting social business.
It focuses on the technology enablers to which customers should compare their IT strategy AND it allows the organization understand how to apply that technology for business benefit. Social Business capabilities are what business does, such as communicate, collaborate, share knowledge and insights, and leverage expertise.
Social software enables business success by providing people-centric:
-social networking and collaboration
-content and document management
-integrated digital (social, web, and mobile) experiences
-social analytics and reporting
Singtel ConnectPlus IP VPN - B2B Digital StrategyKunal Robert
Objective:
Increase brand awareness and top-of-mind recall for SingTel’s ConnectPlus IP VPN product within the target group. Position SingTel as a leading partner for connectivity in the APAC region.
Title: B2B Social Business Case Study: Kinaxis Study Guide (supply chain)CSRA, Inc.
Social business will begin disrupting B2B sales & marketing in 2012, and CSRA's Social Business Education Series shows executives how to take advantage of it. This supply chain case study shows how Kinaxis, offers a suite of cloud-based supply chain software and services, used blogs, LinkedIn and a supply chain community to engage prospects worldwide, boosting
Symantec's Tristan Bishop (@KnowledgeBishop) presents a vision in which Technical Writers become the conduit by which organizations communicate with the customer. In addition to creating product knowledge, these Knowledge Integrators will collect user-generated content, verify the accuracy, rebrand it, and redistribute it strategically.
A presentation describing how IBM is transforming into a social business, inside and outside the organization, with the use of advanced technology and cultural change. This is a modification of a presentation developed originally by Ethan McCarty of IBM. It was first presented by me at the Business Marketing Association's Southern California Chapter in May 2013, and most recently presented at the Social Media Club San Diego chapter's July meeting.
The world of employee communications has changed. The requirements and expectations of employees—who have embraced social media in their personal lives—are colliding with the tools provided by employers—who are wrestling with how to utilize Intranet 2.0 within their enterprise.
This is the deck to a 90 minute seminar hosted by Prescient Digital Media and Beslin Communication Group.
A business is, in essence, a vast collection of knowledge and information. It's what's behind the creation of benchmark products and services, and it exists as a web of insights and ideas shared by staff. It's in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it's also in the minds of your team members, as the expertise you need to capture to enhance your business. Knowledge is power, and when properly harnessed, it fuels a successful company.
Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.
Let's look at 15 emerging knowledge management trends that are changing the course of knowledge management software.
Understanding SharePoint 2013 and the Social Landscape Perficient, Inc.
The state of social computing with SharePoint has undergone significant change - and it's not done yet! In the past few months alone, Microsoft has acquired Yammer's cloud-based social software and the SharePoint 2013 beta has gone public with improved social features.
Join us as we take a look at how this space has shifted in the last year and discuss related topics, including:
- SharePoint 2013's social features
- Where Microsoft and its partners might be going
- How you can manage the change to come out ahead for your organization
- Understand where you fall on SharePoint's social spectrum
- Learn some things about where you might be going
This presentation reviews IBM's Social Capability reference architecture. It is a guide to understand the comprehensive nature of a social platform for conducting social business.
It focuses on the technology enablers to which customers should compare their IT strategy AND it allows the organization understand how to apply that technology for business benefit. Social Business capabilities are what business does, such as communicate, collaborate, share knowledge and insights, and leverage expertise.
Social software enables business success by providing people-centric:
-social networking and collaboration
-content and document management
-integrated digital (social, web, and mobile) experiences
-social analytics and reporting
Singtel ConnectPlus IP VPN - B2B Digital StrategyKunal Robert
Objective:
Increase brand awareness and top-of-mind recall for SingTel’s ConnectPlus IP VPN product within the target group. Position SingTel as a leading partner for connectivity in the APAC region.
Title: B2B Social Business Case Study: Kinaxis Study Guide (supply chain)CSRA, Inc.
Social business will begin disrupting B2B sales & marketing in 2012, and CSRA's Social Business Education Series shows executives how to take advantage of it. This supply chain case study shows how Kinaxis, offers a suite of cloud-based supply chain software and services, used blogs, LinkedIn and a supply chain community to engage prospects worldwide, boosting
Symantec's Tristan Bishop (@KnowledgeBishop) presents a vision in which Technical Writers become the conduit by which organizations communicate with the customer. In addition to creating product knowledge, these Knowledge Integrators will collect user-generated content, verify the accuracy, rebrand it, and redistribute it strategically.
Learn what separates the best intranets and digital workplaces from the rest. This sneak peek preview of some of the very best intranets on earth that are being presented at this year's 2019 Digital Workplace & Intranet Global Forum conference including the Coca-Cola Company, Google, British Airways, Cox, Duke Energy, ConocoPhillips, Liberty Mutual, and more.
Among the topics covered:
* Intranet design, planning and structure
* Digital assistants, chatbots and AI in the digital workplace
* Using video and multimedia to engage employees
* Employee-centric approach to content and engagement
* And many case study examples
Learn what separates the best intranets and digital workplaces from the rest. This sneak peek preview of some of the very best intranets on earth that are being presented at this year's 2019 Digital Workplace & Intranet Global Forum conference including the Coca-Cola Company, Google, British Airways, Cox, Duke Energy, ConocoPhillips, Liberty Mutual, and more.
Among the topics covered:
* Intranet design, planning and structure
* Digital assistants, chatbots and AI in the digital workplace
* Using video and multimedia to engage employees
* Employee-centric approach to content and engagement
* And many case study examples
How Social Networks are Delivering on the Failed Promise of Knowledge ManagementPaul Gillin
Organizations are inherently social, and when they enable people to reach out and find each other, connections are formed and discoveries are made that transcend org charts. But Intranet 2.0 isn't a zero-sum game. Open communication challenges traditional lines of authority and may be seen as a threat to those who are invested in existing structures. In fact, the biggest barriers to internal social network adoption are political, not technical. In an economy that demands innovation, resourcefulness and knowledge efficiency, do we really have any choice but to change? This presentation looks at how social networks are transforming the way businesses operate and at the bitter medicine some companies must swallow in order to realize their potential.
DAN Brand Accelerator: Client Pitch KeynoteJason Newport
Here is the Brand Accelerator pitch deck I began using to pitch current clients more than two years ago. I refined as we advanced through each phase once clients had signed on and we adjusted as necessary. I pitched this to more than twenty clients, all household brand names -- an converted each of them. Not a single brand declined to move forward.
Global Web Index GWI.6 Social Media trends - January 2012Brian Crotty
by Tom Smith on Feb 07, 2012
The GlobalWebIndex has evolved significantly in 2011, for the first time providing three waves of data. We surveyed almost 80,000 people in 27 key internet markets, providing the most detailed and current perspective ever compiled on the global impact of the internet.
GWI.6 trends provides a comprehensive view of this data and the key trends that are driving consumer adoption and behaviour of multiple internet platforms.
To purchase the report or data packs (6 separate data packages providing raw data on specific areas of the report), visit our purchase page http://sites.fastspring.com/globalwebindex/product/gwi6trends
working smarter - implementing dynamic, collaborative or connected working pr...ibmvietnam
Outperforming companies are already positioning for growth, concentrating on innovating and expanding. Introducing new services and products. Addressing new regulatory requirements. And moving into new markets.
How to do it? By working smarter - implementing dynamic, collaborative or connected working practices enabled by Business Intelligence and Business Analytic technologies.
Mass Communication to Mass Customization—The Future of Commercial Print.
An exploration of the forces impacting the commercial print market and the paths a print service provider can follow to stay competitive.
Entering new language markets requires more than just translation. To succeed, you must provide the same quality product or service to each market-a unified, localized customer experience. One team or department cannot do this alone. Sales, marketing, product development, support, training, and more all need to work together and share their area expertise.
Going global requires a localization strategy. For that strategy to succeed, people from across your organization need to collaborate and begin thinking globally. This session focuses on the formation of such a strategy. You will learn:
What content and information assets are needed
Who to involve and at what levels in your localization strategy
How to identify and harness the strengths of your teams and departments
How to successfully manage the localization effort (how to herd cats)
What pitfalls await and how to avoid them
Best practices for a healthy and effective localization strategy
Presented by Bill Swallow
Developing training websites in multiple languages with (mostly) open-source ...Scriptorium Publishing
This case study shows how Scriptorium Publishing created the free DITA learning website LearningDITA.com by combining the DITA learning and training specialization, GitHub, XSLT, video, and WordPress—and how parson AG adapted those technologies to develop the German site, LearningDITA.de.
Webcast: Balancing standardization against the need for creativityScriptorium Publishing
Structured content lets you enforce standards and ensure consistency, but how do you accommodate the creative aspects of content creation and delivery in a structured workflow?
In short case studies, Alan Pringle shows you how companies balance the creative requirements against structural standards. Topics include: designers communicating layout specifications to programmers for automated publishing, flexibility in layout as a critical business need, and the true costs of highly customized layouts and structures.
Sarah O'Keefe presentation, first delivered at tcworld 2015, November 2015, in Stuttgart, Germany. Discusses how to unify content development across technical communication, marketing, and technical support organizations.
Content Strategy Triage: Who lives? Who dies? Who do you fight to save?Scriptorium Publishing
First delivered at LavaCon 2015 in New Orleans. Sarah O'Keefe discusses how to use triage principles to prioritize content strategy efforts. This is the 20-minute keynote version.
First delivered at LavaCon 2015 in New Orleans. Sarah O'Keefe discusses how to use triage principles to prioritize content strategy efforts. This is the 60-minute breakout session.
Content strategy has seen an interesting evolution of focus, from authoring and publishing smarter to embracing social media and personalization. The Internet of Things adds another layer of complexity: event-triggered communication. Devices and services can (and do) talk to each other in fragments, but at some point information about those interactions need to be organized and communicated in a human-friendly form. Proper localization planning is critical in this model. In this session we will look at content development and localization practices for these scenarios.
Slide deck for Sarah O'Keefe's presentation from LocWorld Berlin, first delivered on June 4, 2015. Discusses the need for mature localization strategy to integrate with customer journey.
Implementing a content strategy often involves overcoming significant technological and cultural challenges, but some of these challenges are so scary, so heinous, that they earn a place among the undead because they Just. Won’t. Die!
In this webcast, which debuted at Lavacon 2014, Bill Swallow will take a look at these nightmare-inducing monsters—from unrelenting copy-and-paste zombies to life-draining, change-avoiding vampires—and show you what can be done to keep your content strategy implementation from turning into a fright fest.
Our popular trends panel is back for 2015! Alan Pringle, Bill Swallow, and Gretyl Kinsey discuss what’s happening in the world of content strategy. Sarah O’Keefe moderates.
In this presentation from tcworld 2014, Sarah O'Keefe and Alan Pringle describe the adjustments needed to deliver content developed in Europe into the US market.
Implementing a content strategy often involves overcoming significant technological and cultural challenges, but some of these challenges are so scary, so heinous, that they earn a place among the undead because they Just. Won’t. Die! In this session, Bill Swallow will take a look at these nightmare-inducing monsters—from unrelenting copy-and-paste zombies to life-draining, change-avoiding vampires—and show you what can be done to keep your content strategy implementation from turning into a fright fest.
In this webcast recording, Sarah O'Keefe discusses the future of content strategy.
The purpose of content strategy is to support your organization's business goals. Content strategists need to understand how content across the organization—marketing, technical, and more—contributes to the overall business success.
The Bottom Line: Globalization and the Dependence on Intelligent ContentScriptorium Publishing
What is intelligent content's role in global markets? How does the content lifecycle affect business results? Though we are often concerned with cost of translation when developing content for global markets, traditional cost reduction practices (translation memory, reduced rates) simply aren't enough. Instead, we need to establish a profitable revenue stream by delivering quality product in global markets. By employing intelligent content with attention to globalization, we can ensure that the information we produce meets market and delivery demands in a timely manner. Delivered by Bill Swallow at the Intelligent Content Conference, February 2014.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
3. About the speaker:
Tristan David Bishop helps Symantec to deliver
"the right knowledge to the right customers at the
right time in the right language."
By integrating technical publishing best practices
with web delivery innovation, Tristan forges
solutions that optimize customer experience,
improving the corporate/customer relationship.
Tristan David Bishop,
Sr. Prin. Business Analyst
3
4. Symantec
• Operates in more than 40 countries
• FY 2009 revenue = $6.2 billion (Enterprise=$4.4b, Consumer=$1.8b)
• Over 17,500 Team Members
• Revenue by Geography:
– Americas. . . . . . . . . . . . 55%
– EMEA. . . . . . . . . . . . . . . 30%
– APJ. . . . . . . . . . . . . . . . . 15%
• Secures half of the world‟s data
• Backs up half of the world‟s data
4
7. The Changing Landscape
1. Mobile Communications
2. Content: Static to Dynamic
3. Topic-Based Publishing
4. Global Knowledge Requirements
5. Web-Based Support
6. User-Generated Content
7
8. Established content practices are
undergoing profound and
fundamental changes
Clarlone, Kadie and Laplante: Gilbane Group,
“Multilingual Communications as a Business Imperitive”
8
9. Mobile Communications
Source: “Dr Hamadoun I. Touré, International Telecommunications' Union, Annual Report 2008”
9
10. News: Static to Dynamic
“Every big-city newspaper in
the U.S. is either in bankruptcy
or will be in bankruptcy in the
foreseeable future ... The
newspaper industry in the U.S.
is over." - Michael Wolff, Vanity Fair, Mar
18, 2010
10
11. Navigation: Static to Dynamic
GPS will
grow to
>$70 Billion
by 2013
Handsets will
have 78%
GPS market
share by
2013
RNCOS E-Services Pvt.
Ltd, “World GPS Market
Forecast” 2/10
11
12. Directories: Static to Dynamic
• Hard-Copy Yellow
Pages will lose
39% revenue over
next five years
• Directory industry
already trained
80% of sales staff
to sell interactive
products
• Reportlinker, "Say Goodbye to
Yellow Pages", July 2008
12
13. Product Content: Static to Dynamic
“We have to become good at delivering highly
targeted, „just in time‟ information: the right
bit, at the right time, to help our reader answer
a specific question and get on with a task”
Larry Kunz, SDI – Winner STC President‟s Award, 2010
13
14. Topic-Based Publishing
• Internet caused
fundamental
change
• Past = Books;
Today = Topics
• Traditional
delivery
methods are
OBSOLETE
14
15. Poll #1
What doc delivery
methods are in use at
your org today?
a) Printed hard-copy
manuals or sheets
b) Files on a CD or DVD
(PDF, CHM, HTML)
c) Links to online web
content
Select all that apply
15
17. We cannot continue blindly producing
manuals. Much of what we do as
technical writers needs to change to
meet the growing reality of
communication world-wide.
Paula R. Stern, WritePoint Documentation Services
17
18. Global Knowledge Requirements
• Primary markets saturate
• Shareholders still expect
revenue growth
• Company enters new
locales
• Requires proactive global
knowledge strategy
• English = Base language
• Automated QA of English
source = maximizes MT
With apologies to Gary Larson
18
19. Web-Based Tech Support
• New labor force entrants
grew up with web access
• They expect web-based
support
• Phone-based interactions
rapidly decreasing
• Our profession is KEY to
web-based, self-service
support
• Tech Writers must
repurpose manuals as
topics for web
• Per Forrester, global
average cost support
phone interaction is $12.
Self-service average
interaction cost is $0.25
19
20. User-Generated Content
• Early web = company writes, customer reads
• Today‟s web = both write (blogs, forums, wiki)
• Tomorrow‟s web? = both write and BOTH read (round-trip)
20
21. Technical communicators must now
compete with information being
generated by the user community.
Sarah O’Keefe, Scriptorium
Publishing Services
21
23. We are entering a new era of product
content practices. Customers are
embraced as part of the content
lifecycle.
Clarlone, Kadie and Laplante: Gilbane Group,
“Multilingual Communications as a Business Imperitive”
23
24. The Knowledge Integrator
A Knowledge Integrator will
partner with other teams across the organization
to gather content
that can proactively solve customer issues,
reducing the need for incoming support calls.
24
26. Technical writers have an opportunity
to morph into the social conduit by
which companies interact with users
Louis Marascio, LugIron Software Blog
26
27. Gathering Content
Seek key topics we didn‟t think to write
1. Review customer comments on published topics
2. Study web search results
3. Monitor Tech Support forums
4. Set up automated Keyword Alerts
27
28. 25% of Google search results
for the world‟s top 20 brands link to
user-generated content.
Aarons, Edwards, & Lanier - "Search Engine
Strategies magazine", June 2009
28
29. Ensuring Accuracy
• InfoDev must connect with Dev, QA and Support
• Build close relationships
• Arrange for rapid cross-checks by SMEs
29
30. Ensuring Brand Compliance
• Know your corporate branding requirements
• Build close relationship with Marketing/Branding
• Ensure that repurposed content is compliant
30
31. Delivering Repurposed Content
• Distribute to
target customers
– Post to online KB
for browsing
– Initiate L10n for
key topics
– Push into local
installations (Live
Update)
– Optimize for
mobile viewing
31
33. Why pursue new skills?
• Cost Cutting continues (RIFs, Outsourcing)
• We need to show measurable business value
• Become ready to step into Knowledge Integrator role
33
35. Topic-Based Writing Skills
• Study best practices for topic-based authoring
• Learn industry-standard content models
• Study DITA core types (“concept”, “task” and “reference”)
35
36. XML Publishing Skills
• Develop XML
publishing skills
• Understand the
node hierarchy
• Data - not pages
• WYSWIG DTP =
EOL
36
37. XML has won. All major office suites
now save their documents in zipped
XML by default.
Elliotte Rusty Harold, Polytechnic
University, “XML Predictions: IBM.com”
2/5/08
37
38. Social Media Skills
A few Statistics:
• Over 50% of the world‟s
population is under 30-
years-old
• 96% of them have
joined a social network
• If Facebook were a
country it would be the
world‟s 3rd largest
(behind China and
India)
• More than 80,000
websites have
implemented Facebook
Connect since
December 2008
38
39. Social Media Skills
• Explore leading Social
Media networks
• Create basic user
profile at prominent
sites
• See new data
exchange methods in
action
• Metatags = driving the
future of our industry
– Twitter “trending topics”
– Twitter #hashtags
– Facebook “Connect”
– LinkedIn
“recommendations”
– Stumbleupon “favorites”
39
40. Poll #2
Which Knowledge
Integration skills have
you already attained?
a) Topic-based
publishing
b) XML publishing
c) Social Media
Select all that apply
40
42. Case Study: Symantec Backup Exec
• Market-leading Windows
data protection
• 1.5 million global
customers
• Documentation in 11
languages
42
43. BE InfoDev - Customer Survey
• 2007 – Pubs team surveyed several hundred customers
• Web search had become primary knowledge access method
The number of customers who "often"
sought information about BE via Google was 500% higher
than those who "often" sought information via the PDF manuals.
Pubs checked “Google” results, didn‟t find our PDFs first
In response, we initiated effort to modernize delivery channels
In 2008, began delivering content as stand-alone web topics
44. BEWS InfoDev – Web Topic Results
• Two years
later, BEWS
InfoDev now Backup Exec - Web Topic Hits
has 4,857
topics on the
web
• February 2010
had 1.6 million
hits
• Web topic hits
exceed PDF
manual hits by
ratio of
26 to 1
March 31, 2010
46. Knowledge Delivery in 2010
• Deploying
InQuira
Information
Manager for web
KM
• Topics will be
tracked and
scored by
usefulness
• We will receive
direct customer
feedback
• We will learn if
there are missing
topics
46
47. Global Self-Service in 2010
• We already have
translated XML
topics stored in our
CMS
• We will now deliver
them to the web
through the InQuira
KMS
• InfoDev will facilitate
self-service support
across global
markets
• We hope to drive
down incoming
support call
volumes, saving
money for the
company
47
48. Backup Exec: Knowledge Integration
• Content redeployment
effort = profound success
• Will tune our published
topics based on
customer feedback
• Can now look toward
user-generated content
– Backup Exec FAQ
– BE TekTips forum (>33k
members)
48
49. Backup Exec: Knowledge Integration
• Building customer
communities
• InfoDev can seek
out trending issues
within:
– Backup Exec blog
comments
– Backup Exec forum
discussion
– Community Feed
49
51. In Summary
• Communication has
changed forever (global
and instant)
• Our jobs will never be
the same
• We can drive value into
our companies by
becoming Knowledge
Integrators
• We‟d be wise to
proactively seek any
skills we yet need
51