The Bottom Line
Globalization and the Dependence on
Intelligent Content

Bill Swallow, @billswallow
#ICC2014, @scriptorium
flickr: epSos .de
Bill Swallow, @billswallow
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Technical Consultant, Scriptorium

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Global tech comm practices, process
improvement, localization
You Are Here
Your Audience Is…
…Anywhere
Basic Project Steps

Delivery
Implementation
Concept
Basic Project Steps

Delivery
Implementation
Concept
Here Be Monsters
Dead End
Basic Project Steps

Implementation
Concept

Source
Language
Delivery

Target
Language
Delivery
Chasing Savings

Flickr: kenteegardin www.seniorliving.org
Flickr: stuartpilbrow
The Bottom Line
Revisit The Goal

What’s the Bottom Line?

Flickr: See-ming Lee
A Better Model

Delivery
to all
Implementation
Concept

intelligent content &
internationalization
global
planning
Content Appropriateness
Example: “home run”
Example: “home run”
• Widely understood in North America
• Understood but meaning/use may vary in
other countries
• Not well understood in some countries
Example: “home run”
• Make note of the meaning and intent
• Work with local resources
• Develop an equivalent approach for each
unique market need
Global Framework

Concept
• Determine content types
(unique, adaptable, or global)
• Build a semantic taxonomy
• Identify gaps and potential issues
Content Types
Content Types
Content Types

Tech
Comm

Marcom
Content Types

Machine
Translation

Transcreation
The Bottom Line
• Translation isn’t something you
tack on at the end
• When you plan your content, you
should plan for all targets
• Keep your target deliveries in sight
Questions?
Contact information

Bill Swallow
@billswallow
bswallow@scriptorium.com
info@scriptorium.com
scriptorium.com

The Bottom Line: Globalization and the Dependence on Intelligent Content