IBM Messaging and Collaboration solutions: an introduction

IBM Messaging and Collaboration
The inbox and apps get social with IBM Lotus Notes
and Domino 8.5.3 - Introduction
December 27, 2011

© 2011 IBM Corporation

What makes a social business?

And why do I want to become one?


The forces driving a smarter planet are having a remarkable
impact on how people interact

Instrumented
smartphone shipments will
outpace PCs by 2012

Interconnected
social networking accounts
for 22% of all online time

Intelligent
the social data analytics opportunity
will grow to 1 Zettabyte by 2011


As a result, people get things done in entirely new ways

How I Buy How I Work
Interacting with Collaborating from
peers and engaging anywhere at any
with the company. time.

How I Create
Tapping into a wide
variety of insight and
expertise.


Embracing trends in how people interact can help
organizations address top CEO and CIO priorities
According to the 2010 IBM CEO Study:
95% of standout Creativity is viewed as 81% of CEOs will
organizations will focus the #1 most important focus more on their
more on getting closer leadership quality for the people's skills in the
to the customer over next 5 years. next 5 years.
the next 5 years.

According to the 2011 IBM CIO Study:
66% of CIOs from 74% of CIOs see Nearly 3 times as
top-performing collaboration and many CIOs in top-
organizations see communication as a key performing
internal communication driver in transforming organizations view
and collaboration as their organizations Social Network Analysis
key to innovation as a top priority


Becoming a social business can address those CEO and
CIO challenges

A Social Business activates networks of people to apply relevant
content and expertise. The result: improve and accelerate how work
gets done and deliver unprecedented return for time invested.
At their core, they are...
Engaged deeply connecting people to be involved in productive, efficient
ways

Transparent providing line of sight across traditional boundaries and
better aligning actions to needs

Nimble speeding up business with
insight to anticipate and address
evolving opportunities


Social Business benefits are real and are helping drive
sustainable differentiation

90% of respondents report measurable business benefits
from Web 2.0 tools, including better access to knowledge,
lower costs of doing business, and higher revenues.
– McKinsey Global Survey 2010

Standout
organizations are
57% more likely to
allow their people to
use social and
collaborative tools.
– IBM CHRO Study 2010


Why are email, messaging and
collaborative applications critical for
a social business?


The way many workers use email and applications today is
less than optimal
Users feel trapped under mountains of information, jumping
from tool to tool, struggling to focus and prioritize it all.

Mobile access is the norm for consumers, and increasingly for
workers as well
80% of new enterprise data is unstructured, much of it email
There's enormous investment in existing enterprise messaging
Security, governance and policy still applies

Digital Natives ignore email at home, and resist it at work

Digital Immigrants live in their in-boxes, and struggle to learn
new collaboration models and behaviors


In this new world, are email and other traditional
collaboration tools “dead”?

“9 Reasons why email is dead”
- John C. Dvorak, March 16, 2009

“The end of the email era...”
- Wall Street Journal, October 12, 2009

“...so email...is probably going away...”
- Sheryl Sandberg, COO, Facebook, June 24, 2010


Far from it! The data tells a different story

There were over 400 million corporate email
boxes in 2010 alone, with continued growth
through at least 2014
source: "Worldwide Email Usage 2010-2014
Forecast: Email Adoption Remains Despite
Continued Spamming and Rise in Social
Networking Popularity," IDC, May 2010.

“...The report of my death was an
exaggeration.”
- Mark Twain
(image source: http://bit.ly/s2FLDI)


Email and existing applications will continue to remain critical
because workplace behavior doesn't change overnight

Digital Natives: Digital Immigrants:
“We need new ways “I live in my inbox, I
to work” can't or won't give it up”


The future of messaging and
applications is social


Social messaging is the evolution of messaging to an in-
context social service, available where and when needed
Access social tools from your inbox

Access messaging from social homepage Access from your mobile devices

Add value with workflow and social applications

Social messaging and apps – integrated, simple, social –
can bring real business benefits to any organization
Capabilities Benefits
1) Integrate: information, expertise,
1) Increased productivity: faster
and insight are unlocked from the
decision-making through increased
inbox
integration
2) Simplify: evolve to an easier, better
2) Higher morale: ease of use leads to
way of working
more engaged and happier users
3) Socialize: the familiarity of email
3) Increased innovation: more quickly
with the power of a social networking
find and communicate with subject
experience, delivered anywhere and
matter experts inside your company
anytime

Business Outcome
Social tools used internally with employees can
increase productivity by as much as 11- 30%. - IDC 1


Everyone can benefit from socializing mail
For the HR Director For the business user
● Improve employee recruitment and ● Improve decision-making – keep everyone
retention - provide empowering tools to the informed with the most recent, not outdated,
Facebook generation data
● Easy to learn and use - intuitive, no ● Speed decision-making - time savings and
training required efficiency by providing single access point for all
● More engaged and happy users – looks your information, including previously
good, and I want to use it inaccessible information
● Enhance productivity – better organize and
prioritize work streams

For the Line of Business leader For the IT Manager
● Reduce costs – lower error rates, and ● Turn IT from a Help Desk to a Hero – deliver
faster decisions dynamic, intuitive, easy-to-use collaboration
● Increase capacity for innovation – bring tools to their device of choice
new products and services to market faster ● Enterprise-grade security - highest levels of
● Find the right expert right away - find and security-rich features and policy management
communicate with previously untapped ● Flexibility – support multiple platforms and
subject matter experts inside your company environments
● Reduce costs – lower training, administration,
help desk and other resource requirements


IBM Lotus Notes and Domino

How IBM makes messaging more
social


IBM Lotus Notes and Domino helps you become a social
business
Engage your networks through IBM Connections profiles
Engaged and files, right from your Notes sidebar.

Transparent Get social, get mobile with new support for market-
leading smartphones and tablets, including Android 3.x,
Symbian^3 devices, and partial wipe on iOS devices.
Nimble
Increase responsiveness and speed decision-making by
quickly building powerful, compelling and scalable social,
mobile and web applications


IBM Lotus Notes: not just an inbox, but your enterprise social
collaboration dashboard


IBM Lotus Notes: so much more than email!
Connect
Highly productive desktop environment ✔ Instant messaging and presence
providing a single point of access to a awareness
people, business data, and resources ✔ Calendar overlays
across the enterprise and the Internet. ✔ vCards
Discover
✔ Conversations
✔ Integrated search center
✔ Profiles searching and document tagging
✔ Widgets and Live Text
Collaborate
✔ Office productivity tools
✔ Teamrooms
✔ Blogs and discussion forums
✔ Document sharing
Access
✔ Offline productivity
✔ Workflow and enterprise integration


IBM Lotus iNotes: access your mail and collaboration data
from anywhere
Choose the deployment method that best fits
your needs:
●
Lotus iNotes, the Lotus Notes rich
client, or both!
●
They're each included with an on-
premises Client Access License
●
or have IBM manage your deployment
with LotusLive Notes

The only web client you'll need:
●
As simple as launching a browser
●
Connect from any computer
●
Low-cost deployment
●
Consistent UI with Lotus Notes
●
Use your existing kiosks, computers and
Domino infrastructure


LotusLive Notes & LotusLive Notes web: cloud-based email
● Access e-mail via the Notes
client, web browser, or both
● Robust calendaring and
scheduling
● Integration with Domino on-
prem environment via hybrid
configuration support
● Integrated Sametime Instant
Messaging
● Built-in spam and virus
protection
● 25 GB of mail file storage
per user
● Mobile offerings available
● Traveler, BlackBerry

● Archiving, including e-mail
retention


IBM Lotus Notes Traveler: work anytime, anywhere,
securely!  Automatic wireless delivery: Email
(including attachments), Calendar, Contacts
 2-way synchronization
 Platforms: Android 2.0.1+ (incl. 3.x)
/iOS/Nokia/Window Mobile
 Automatic client updates
 Folder and Attachment support
 Corporate Name & Group Lookup
 Calendar: Day/Week/Month (some
platforms) views
 Filters to optimize data transfer
 Lotus Notes-style address handling
 Customizable alerts for new email
 Encrypted mail: read and compose
 Remote wipe: partial and full for Android,
Nokia, WM and iOS


IBM Lotus Domino: a proven platform for developing and hosting
social business applications at a low total cost of ownership
● Deploy business processes applications: CRM, HCM, SCM, marketing, product
development, project management, & much more
● Messaging and calendaring enhanced with social collaboration tools
● Automate approval-driven processes with built-in workflow and messaging
● Flexibility and choice in hardware, OS, directories, and devices
● Industry-leading security features
● Optimize CPU, network bandwidth, disk storage, servers, and floor space
● Minimize administration with automated installations, policies, and monitoring
● Maximize server availability with advanced clustering, transaction logging, server fault
recovery, and automated diagnostic tools
● Easy for developers to get started, with open standard APIs via XPages technology, and
free Domino Designer toolkit


Lotus Protector: an optimized security platform for Lotus
Domino and Microsoft Exchange customers

 Filter confidential or personal  extends e-mail encryption to the
information in email Internet
 Block viruses in files to social business  Secures e-mail using the most seamless
tools encryption available for a given recipient
 Create line-of-business filters for  provides options to recipient for
inappropriate content in email preferred method of communication
 Empower end-users to keep unwanted  ensures content in transit is not
content out of their inbox intercepted or modified
 saves money on couriers, certified mail,
overnight delivery, faxes, etc.


Lotus Notes 8.5.3 and Lotus Notes Traveler 8.5.3 provide
significant usability enhancements

● entitlement to IBM Connections file sharing and profiles for no additional charge -
tap into the knowledge of networks of professionals with a single click
● auto processing - automatically apply updates to meetings that you have accepted as
updates arrive
● counter proposals - when proposing a new meeting time, leave a placeholder for the
original meeting time on the calendar
● new mail notification - pop up preview of new mail messages as they arrive
● existing invitees are informed of changes when adding or removing attendees from
existing meetings
● iNotes 8.5.3 productivity gains - enhancements to improve the deployment experience
● support for Nokia Symbian^3 devices - allows customers to expand the reach of the
business to more devices
● improve usability, performance and deployment for Android users - including
additional OS support, calendar, mail and deployment enhancements
● Partial wipe for iOS devices


Lotus Domino 8.5.3 provides significant usability
enhancements

● Lotus Domino 8.5.3 delivers greater platform flexibility and improved hardware
efficiency through expanded virtualization support
● Lotus Domino Designer 8.5.3 improvements – performance, scalability, enhanced user
experience
● Improved XPages support for industry standard web application models - makes it
easier to bring applications to mobile devices


Why choose IBM?


IBM messaging: over 20 years of market leadership and
client value
● More than Half of Fortune Global 100 use Lotus Notes and Domino
● Over 100 million cumulative Lotus Notes and Domino licenses sold

“...growing adoption of the IBM Lotus Notes Traveler offering IBM garnered the highest
growth in business mobile email subscribers”
IDC Worldwide Business Mobile Email 2010–2014 Forecast & 2009 Vendor Shares, August 2010

“...[IBM LotusLive iNotes] provides, as a hosted solution, the functionality and
security that has made Notes an on-premise standout over the years”
CRN 2010 Tech Innovator Award

"We decided to move employees to the cloud with LotusLive iNotes. With its simple
administration tools and user-friendly interface, LotusLive helped take pressure off our
migration team. We were able to move users quickly and easily without any interruption to
our network or IT infrastructure. With LotusLive, users can now access their e-mail,
anytime, any place" - Rosalyn Donnelly, IT Manager, C&D Foods

“Moving to LotusLive Notes was an important decision for us because it was the first cloud
computing SaaS format adopted by the company. We have saved approximately $62,000 a
year in direct spending costs and expect to save about 350 hours a month which can be
dedicated to other IT activities." - Jair Becker, IT Director, Agrofel


Deliver Better Business Outcomes with Lotus Notes and Domino

Growth Customer Satisfaction Efficiency

Nicrometal increased suppliers Interhandler cut delivery times to AP7 increased its straight-through
managed per employee from 30-40 customers by an average of 30 processing rate to 99%, while increasing
to 200, helping grow the company percent. control of their responsibilities to pension
without increasing staff. holders

The Lithuanian Ministry of Health
The Law Offices of LaVan &
reduced the time for compiling
VCC increased its new client roster Neidenberg can analyze and file
nationwide data from 1 week to 1 or 2
by 40% within new industry sectors claims for veterans 66 percent
hours, putting them in a better position
over the previous year. faster, resulting in quicker access
to take action against disease
to the much needed aid
outbreaks

Practice Plan processes 600K
patient collections within 70 Max Sibbern created a solution Intelligent Data Services improved
minutes, and growing to 1M+ would that realizes the dream of ‘1 click’ the ratio of administrative assistants to
not strain the system or customer information management outbound callers from 1-to-3 to 1-to-20,
compromise its processes. dramatically cutting costs and
increasing competitive advantage.

Only IBM offers you the flexibility to fit your messaging needs
If you want a: ...delivered via: ...then choose:
Rich-featured desktop client On Premises server IBM Lotus Notes + IBM Lotus
Domino
Full-featured web browser On Premises server Lotus iNotes + IBM Lotus
client Domino
Mobile devices (iOS, Android, On Premises server IBM Lotus Notes + IBM Lotus
Windows Mobile, Symbian) Traveler + IBM Lotus Domino

Rich-featured desktop client Cloud IBM LotusLive Notes
Full-featured web browser Cloud IBM LotusLive Notes web
client
Mobile devices Cloud IBM LotusLive Notes for Traveler
(iOS, Android, Windows Mobile,
Symbian)
RIM BlackBerry smartphones Cloud IBM LotusLive Notes for
BlackBerry

Essential-featured web browser Cloud IBM LotusLive iNotes
client

What should I do next?


Where are you on the Social Timeline of Value?


Bridge into Social by evolving your inbox

“Bridge” into social by integrating basic
social capabilities into the inbox



Add more advanced social capabilities
like communities, blogs, wikis and real-
time collaboration

“Bridge” into social by integrating profiles
and file sharing directly from the inbox



Add intelligence with analytics and
content management

Add more advanced social capabilities
like communities, blogs, wikis and real-
time collaboration

“Bridge” into social by integrating profiles
and file sharing directly from the inbox


Aligning collaboration with culture is critical to success

Social Business Thought Leadership

Set your Business Value Assessment Workshop
Social your
Business Value
Day in
Business
Solution
the Life
AGENDA Alignment
Demo
Case / ROI

What does
What could or the social How can we Can you show
What is my should we do business financially some part of
Social with a social experience justify our the solution in
Business business look like for social business my
strategy? solution? us? solution? environment?


Want more detail? Watch the next presentation on SlideShare


ibm.com/lotus/notesanddomino


Copyright IBM Corporation 2011. All rights reserved.

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IBM Messaging and Collaboration solutions: an introduction

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