The document discusses knowledge management (KM) in the Department of Defense (DoD). It provides definitions of knowledge and KM, and outlines the importance of KM for the DoD. The presentation covers the various KM tools and platforms used across the different branches of the military, including the Air Force Knowledge Now portal. It emphasizes that the future of KM is now, with new technologies like blogs, wikis and cloud computing playing a key role. The presentation encourages continuing the journey of KM.

1. Knowledge Management
in the DoD
The Future is Now

2. KM in the DoD Presenters
David Hoopengardner Jo-Ann Hague
Chief Knowledge Officer OD Architect (Web-Based)
SAF/FM
Air Force Knowledge Now
FM Knowledge Management
Collaboration: Anytime … Anywhere 2

3. KM in the DoD Agenda
1. What Is Knowledge Management ?
2. The Future of KM Is Now
3. KM Has Many Faces in the DoD
4. The Air Force KM Solution Is AFKN
5. We Have Seen the Future of KM, and It Is …
6. Continue the KM Journey
Collaboration: Anytime … Anywhere 3

4. Agenda
What is KM? … And Why is it important?
WHAT IS KNOWLEDGE
MANAGEMENT (KM)?
4

5. Knowledge Definitions
What is Knowledge?
Information from multiple domains that has been
synthesized, through inference or deduction, into meaning
or understanding that was not previously known.
- Air Force Policy Directive 33-3
Know·ledge (’nä-lij), n.
The fact or condition of knowing something with familiarity
- Merriam-Webster Online Dictionary
gained through experience or association.
Collaboration: Anytime … Anywhere 5

6. Knowledge Management
Definitions
What is Knowledge Management (KM)?
The capturing, organizing, and storing of knowledge and
experiences of individual workers and groups within an
organization and making this information available to
others in the organization.
- Air Force Policy Directive 33-3
KM comprises a range of practices used by organizations to
Knowledge Management (KM)
identify, create, represent, and distribute knowledge.
- Wikipedia
Collaboration: Anytime … Anywhere 6

7. KM … A Multidiscipline
Gathering, manipulating, storing,
retrieving, and classifying information
Principles governing message Computing systems, languages,
handling under varying and mechanical & electronic
conditions and capabilities devices (hardware &software)
Information
Science
Communication Computer
Science and
Science Technology
Technical Knowledge
Knowledge
Social Management
Management
Social Management
Science Science
Applying scientific methods Using analytical methods and/or
to study society and individual mathematics to make
Behavioral
relationships within a society better decisions
Science
Understanding human limits and
capacities for information processing 7
and knowledge formulations

8. KM Pyramid:
Data … Information … Knowledge
Knowledge enables understanding or
wisdom necessary for effective
Wisdom decision making
Knowledge is information placed in
context based on facts and meaning—
Knowledge it is actionable
Management
Information is data with
relevance and purpose. It
Information “informs” and causes the
reader to change state
Management
Data are discrete,
objective facts that have
no meaning in isolation
Data Management
8

9. Hurricane Katrina Example
FAILURE: People didn’t apply facts and
information to situation to meet objectives.
Government’s (Federal/State/Local) inability to
collaborate and act resulted in catastrophe
Wisdom
• Personal Practices
• Experience
• Expertise
Knowledge
•
Management
•
Projected Path
•
Wind/Surge Effects
•
Previous Storm Histories
Levy Vulnerabilities
Information
•
Management
•
Heading
•
Wind Speed
•
Storm Surge
•
Levy Specifications
Population
Data Management
9

10. DoD’s Common KM Tools
Continuity Book
 Standard of Procedure (SoP)

Operating Instruction
Knowledge Management Website
Collaboration: Anytime … Anywhere 10

11. Agenda
Web 2.0 … Blogs … Wikis … Tweets & Twitters … Cloud Computing …
THE FUTURE OF KM IS NOW
11

12. Presidential Mandate
12

13. White House Blog
13

14. KM Imperative: Now!
Future adversaries will continue to employ
new, readily available technologies in sinister
ways.
They will adapt and develop new tactics,
techniques and procedures as fast as they can,
imagine ways to gain any advantage over us,
to get inside our decision cycle.
Secretary of Defense Robert Gates
Army War College, 16 April 2009
14
Transcript: http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404

15. KM Imperative: Now!
That’s absolutely the case on the battlefield
Information is power
today.
And, to stay ahead of our adversaries, we have
had to get better at sharing and coordinating
knowledge – in order to use it effectively.
Vice Chief of Staff – Army, General Peter W. Chiarelli
KM Conference, Washington D.C. – April 28, 2009
15

16. KM Imperative: Now!
The reality is that most game-changing
decisions are now made by the individual on
the ground.
And many of these decisions are required in a
matter of minutes or hours – not weeks or
months as was the case in past wars.
Vice Chief of Staff – Army, General Peter W. Chiarelli
KM Conference, Washington D.C. – April 28, 2009
16

17. Agenda
Various platforms & tools … Diverse rules & protocols …
KM HAS MANY FACES IN THE DoD
17

18. DoD Serves Many Customers
18

19. DoD KM Portals
 Defense Connect Online (DCO)
 Joint Knowledge Online
 Defense Knowledge Online (DKO)
 Army Knowledge Online (AKO)
 Navy Knowledge Online (NKO)
DKO is the DoD version of AKO and supports DoD users
 MarineNet
 Air Force Portal
 Air Force Knowledge Now (AFKN)
19

20. Defense Connect Online (DCO)
20

21. Joint Knowledge Online
Collaboration: Anytime … Anywhere 21

22. Joint Knowledge Management
 JKO features
Certified Joint Courseware
Learning Management System (LMS) using Advanced

Distributed Learning Technology

Instant messaging, chat, forums and newsfeeds

Lessons Learned/SME Reach Back


 JKO currently hosts more than 50 Communities of Interest that provide a
customized collaborative work area to share knowledge and experiences
 JKO provides numerous links
Online reference resources
 Services’ distributed learning portals

 Academic Institutions
22

23. Army/Defense Knowledge Online
Collaboration: Anytime … Anywhere 23

24. Army Knowledge Online (AKO)
Collaboration: Anytime … Anywhere 24

25. Army Knowledge Management
 Department of the Army memo titled, “Army Knowledge Management
Principles,” signed 23 Jul 08 by the Chief of Staff and Secretary of the
Army
 First step in developing an enterprise approach to KM
 Established 12 Principles to complement AR 25-1 (Army KM and
Information Technology Management)
 People/culture, process, and technology focused
 Memo explicitly
 Encourages collaboration and knowledge sharing
 Influences changes to organizational structures and business
processes that drive KM
 Recognizes KM leaders as positive change agents
 Demonstrates value and contributes to mission objectives
25

26. Army KM Structure
 Army CIO/G6 has responsibility for KM in the Army
 Army KM Advisor to the CIO G-6 position established
 New KM positions include
• KM sections at Division and Corps HQ
• KM Officers at Brigade
• Chief Knowledge Officer positions, including
• Army’s Human Resources Command with supporting
GS KM positions
 Combined Arms Center Knowledge Director position created
at Fort Leavenworth
26

27. Army Knowledge Online
 Battle Command Knowledge System enables rapid knowledge
transfer using full-time facilitators using online professional forums
in Knowledge Centers
 Leaders’ Forum
• Company Commanders
• NCO Net
o “Trouble at Checkpoint 4” enabled 220 responses in a
few days from four different continents
 Staff Forums such as S3-XO Net
 Functional Forums such as counterinsurgency and Infantry
Forum
27

28. Navy Knowledge Online
Collaboration: Anytime … Anywhere 28

29. DON KM Strategy: Vision
The vision is to create, capture,
 Enable effective and agile
share, and reuse knowledge to
decision-making
 Increase the efficiency of
task accomplishment
 Improve mission
effectiveness
Collaboration: Anytime … Anywhere 29

30. KM Is Integral Part of DON
 At the heart of Network Centric Warfare
 Knowledge Dominance
 Information Superiority
 Knowledge Management
To be effective, there must be a significantly increased commitment to advance
maritime domain awareness (MDA) and expand intelligence, surveillance and
reconnaissance (ISR) capability and capacity.
Maritime forces will contribute to enhance information sharing, underpinning
and energizing our capability to neutralize threats to our Nation as far from
our shores as possible.
A Cooperative Strategy for 21st Century Seapower, October 2007
30

31. DON KM Approach
• Centralized vision executed through decentralized
Two Key Aspects
implementation
• Implemented by commands that recognize its value as
an enabler for improved performance
31

32. Goal 4: Knowledge Dominance
Goal 4 Create, align, and share knowledge
to enable effective and agile decision-
making to achieve knowledge dominance.
4.1 Establish processes within the Enterprise
and create functional communities of
practice to enable net-centric knowledge
sharing.
4.2 Implement a comprehensive standards-
based content management strategy
Department wide.
4.3 Manage records effectively and continue
Department wide implementation of
electronic records management.
4.4 Manage bandwidth constraints to
support rapid knowledge exchange,
particularly for tactical users.
Collaboration: Anytime … Anywhere 32

33. KM Examples in the Navy
 KM officers at PACFLT, C2F, C3F, USFFC,
NETWARCOM
 KM officers in Carrier Strike Groups
 KM officers at NETC Learning Centers
33

34. MarineNet
Collaboration: Anytime … Anywhere 34

35. Air Force Knowledge Now
Collaboration: Anytime … Anywhere 35

36. Agenda
Air Force Knowledge Now (AFKN)/FM Knowledge Management (FM KM)
THE AIR FORCE KM SOLUTION IS AFKN
Collaboration: Anytime … Anywhere 36

37. Portal Access
Collaboration: Anytime … Anywhere 37

38. Air Force Portal
Collaboration: Anytime … Anywhere 38

39. Air Force Knowledge Now
Collaboration: Anytime … Anywhere 39

40. FM Knowledge Management
Collaboration: Anytime … Anywhere 40

41. A CoP Is Born …
Collaboration: Anytime … Anywhere 41

42. Team Living in a Virtual World
42

43. Team Living in a Virtual World
43

44. Discussion Forum
44

45. Questionnaire, Wiki, & More!
45

46. Unique CoP Personalities from a Single Template
FM Combat Comptroller
Collaboration: Anytime … Anywhere 46

47. Unique CoP Personalities from a Single Template
FM Joint Deployment
Collaboration: Anytime … Anywhere 47

48. Carving Your Place in the KM World
My AFKN
48

49. The Future of KM
Build Your Own Interface

50. Agenda
Web 2.0 … Blogs … Wiki … Tweets & Twitters … Cloud Computing …
WE HAVE SEEN THE FUTURE OF KM,
AND IT IS …
Collaboration: Anytime … Anywhere 50

51. Innovative: Government 2.0
Collaboration: Anytime … Anywhere
Government 2.0: Creating Transparency with KM 51
Nate Allen - National Defense University

52. Visionary & Connected
Collaboration: Anytime … Anywhere
Government 2.0: Creating Transparency with KM 52
Nate Allen - National Defense University

53. Collaborative & Timely
Collaboration: Anytime …for Results
Creating Communities of Practice Anywhere 53
Tony Adams - Anteon

54. Wiki-Enhanced (Intellipedia)
JWICS is a system of interconnected
Wiki on Joint Worldwide Intelligence Communications System (JWICS)
computer networks used by the U.S.
Department of Defense and the U.S.
Department of State to transmit classified
information. It is cleared up to Top
Secret. The JWICS is the DoD’s Top Secret
version of the Internet together with its
Secret counterpart, SIPRNet.
JWICS is used primarily within the
intelligence community, with SIPRNet and
NIPRNet comprising the overwhelming
bulk of usage within US DoD.
Collaboration: Anytime … Anywhere 54

55. Everywhere
Collaboration: Anytime … Anywhere 55

56. The Twitter Connection
Timely
56

57. News NOW – White House LIVE
Timely

58. The U.S. Army on Facebook
Targeted

59. Second Life (SL)
Three-Dimensional
MyBase in SL
Collaboration: Anytime … Anywhere 59

60. Agenda
Read … Join … Contribute … Walk in the Clouds …
CONTINUE THE KM JOURNEY
60

61. DoD – KM Sites & Resources
https://www.dco.dod.mil/
Defense Connect Online
http://jko.cmil.org [Public access via the internet]
Joint Knowledge Online
http://jko.jfcom.mil [Unclassified access via the NIPRnet]
http://jko.jwfc.jfcom.smil.mil [Classified access via the SIPRnet]
https://www.us.army.mil/
Army Knowledge Online (AKO) / Defense Knowledge Online (DKO)
https://wwwa.nko.navy.mil/portal/home
Navy Knowledge Online
https://www.marinenet.usmc.mil/MarineNet/default.aspx
MarineNet
https://www.my.af.mil
Air Force Portal
https://afkm.wpafb.af.mil
Air Force Knowledge Now (AFKN)
https://afkm.wpafb.af.mil/fmkm
Financial Management Knowledge Management (FM KM)
http://www.au.af.mil/au/awc/awcgate/awc-lesn.htm#stratcorp
Air Education and Training Command – Lessons Learned
http://usacac.army.mil/cac2/call/index.asp
U.S. Army Combined Arms Center – Army Lessons Learned
61

62. DoD KM Voices
http://www.facebook.com/USarmy
U.S. Army – Facebook Presence (Become a Fan)
http://www.trooptube.tv
TroopTube (DoD’s Response to YouTube)
http://www.dodlive.mil
DoD Live (Blogging Platform)
http://www.youtube.com/afbluetube
Air Force Blue Tube – YouTube Presence
http://KM.gov
Federal KM Working Group (KMWG)
http://twitter.com/Federal_KMWG
Jeanne Holm, NASA (Federal KMWG Chair) on Twitter
Dr. Mark Drapeau, (Director of Social Software for Security project at Center for Technology and
National Security Policy of the National Defense University) on Twitter
http://twitter.com/cheeky_geeky
62

63. U.S. Army / Facebook
63

64. DoD’s TroopTube
64

65. DoD Live (Blogging Platform)
65

66. Air Force Blue Tube (YouTube)
66

67. Federal KM Working Group
67

68. Federal KM Working Group
68

69. Cheeky_geeky on Twitter
69

70. Online KM Dialogues & Resource
http://kmedge.org/
APQC’s KM Edge: Where the Best in KM Come Together
http://scripts.mit.edu/~cci/HCI/index.php?title=Main_Page
MIT Center for Collective Intelligence
70

71. Additional KM Reading
http://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm
The Strategic Corporal: Leadership in the Three-Block War
http://1105govinfoevents.com/EventDownloads.aspx?Event=KM09
2009 Knowledge Management Conference Briefings
http://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09
2009 Cloud Computing Summit Briefings
http://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf
Army Knowledge Management Principles
http://www.af.mil/shared/media/document/AFD-090406-036.pdf
New Media and the Air Force
http://www.whitehouse.gov/issues/technology/
White House: Technology
http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404
Secretary of Defense Robert Gates’ Speech at the Army War College – 16 Apr 2009
71

72. Network with Us –
It’s the KM Thing To Do
David Hoopengardner
Chief Knowledge Officer, SAF/FM
David.Hoopengardner.ctr@pentagon.af.mil
Air Force Knowledge Now (AFKN)
Jo-Ann Hague
KM Architect, Financial Management Knowledge Management (FM KM)
Joann.Hague@wpafb.af.mil
Air Force Knowledge Now (AFKN)
72

73. KM: Get on Board
Atlantis Crew Tweets on Hubble
“The View Is Awesome”
Collaboration: Anytime … Anywhere 73

74. KM: The View Is Awesome
That little speck in the lower left quadrant is the only image
ever taken of a Space Shuttle and the Hubble Space Telescope
in front of the sun. - 13 May 2009
http://laughingsquid.com/photo-of-space-shuttle-atlantis-hubble-space-telescope-transiting-the-sun/
Collaboration: Anytime … Anywhere 74