Australian CIO Summit 2012: Presentation by Mark Andrews – Director, Knowledge & IT, Baker & McKenzie: Collaboration Catalysts: Knowledge Management and the evolving role of IT

1. 2012 Australian CIO Summit – July 2012
Collaboration Catalysts
Knowledge Management and the evolving role of IT
Mark Andrews – Director, Knowledge & IT

2. Outline
– Baker & McKenzie – brief overview
– My perspective
– Knowledge Management
– Perspectives
– Habits and tools
– IT & KM – a short history
– Collaboration Catalysts
– The meaning of CIO
2

3. Baker & McKenzie
3

4. My perspective
Technology, HR, Professional
Knowledge Development,
Management Psychology
Management
Consulting
4

5. Knowledge
Management
5

6. KM perspectives
Know Don’t Know
Tacit External Risk
Don’t Random Opportunity
Know People Based High Value
Explicit Acquirable
Know Structured Repeatable
Accessible Universal
Codified
6

7. KM perspectives
Information overload, knowledge scarcity
Tomorrow
Value
Yesterday
Time
7

8. KM perspectives
Distribution
Identification
Contribution
Cultivation
Reuse
Application
8

9. KM habits
9

10. KM habits – Baker & McKenzie
Non management
– Applies policies, procedures and guidelines for knowledge
management and management of the Firm's intellectual capital
– Consistently contributes relevant output into the Firm's precedent
systems
– Uses internal and external research and know-how resources
effectively
– Maximises the value of his/her work and the work of others by applying
knowledge management policies and practices
– Shares information, knowledge and experiences relevant to the Firm in
an informal manner with others in the Firm (in addition to formal
knowledge sharing)
10

11. KM habits – Baker & McKenzie
Management
– Ensures that colleagues apply policies, procedures and guidelines for
knowledge management and management of the Firm's intellectual
capital
– Adapts, integrates and uses knowledge from multiple sources
– Disseminates experience-based knowledge to other practitioners
– Leads the implementation of the Firm's policies and procedures for
knowledge management and management of the Firm's intellectual
capital
– Identifies and acts to build new knowledge required to support the
Firm's strategic direction
11

12. KM tools
Leadership & Strategy Advanced
Intermediate
Technology / Basic
Content
Infrastructure
Smart Products
Processes
and Services
Relationships and People, Organisation
External Integration & Culture
12

13. IT & KM
A short history
13

14. IT & KM – a short history
14

15. IT & KM – a short history
– 2,500,000 to 10,000 BCE
– Oldest known art
– 4100 to 3800 BCE
– Written language starts to get developed
– 1834
– Charles Babbage and the Difference Engine Number 2
– 1951
– UNIVAC delivered to US Census Bureau
15

16. IT & KM – a short history
– 1973
– First mobile call from handheld subscriber equipment
– 1980s
– KM emerges as a field in business
– 2000s
– Blurring of KM with IT
– 2010s
– Merging of KM and IT in some sectors
16

17. IT & KM – a short history
WISDOM
MEANING
INSIGHT
THINKING
TACIT
KNOWLEDGE
INTERPRETING
EXPLICIT
PROCESSING
KNOWLEDGE
INFORMATION
AGGREGATING
DATA
17

18. Collaboration
Catalysts
18

19. KM & IT as catalysts for collaboration
IT Knowledge
– To provide dynamic technology – Promote excellence and reduce
solutions to support Firm strategy risk in delivery of quality legal
services to our clients.
– Areas of focus – Increase efficiency by simplifying
business processes and making
– Operations it easier to use knowledge
– Support systems and contribute to
– Training knowledge.
– Applications – Raise levels of innovation,
– Cost control learning and development
through the promotion of a
– Efficiency knowledge sharing culture.
19

20. Collaboration catalysts
Distribution
Identification
Contribution
Cultivation
Reuse
Application
IT K
20

21. Collaboration catalysts
The Baker & McKenzie Australia experience
– Technology and Knowledge
– Technology as a function, knowledge at a Practice
Group level but not as a function
– Separate functions, separate leadership
– Separate functions, common leadership
– Same function and leadership ??
21

22. Collaboration catalysts
The Baker & McKenzie Australia experience
– Global connectivity
– Progress
– Challenges
– Opportunities
22

23. Collaboration catalysts
– Data and Information IT
– Sense making K
– The Attention Economy IT K
– Collaboration IT K
23

24. Collaboration catalysts
– Cloud
– Big data
– Pervasive computing
24

25. The meaning of
CIO
25

26. 26

27. Thank you
© 2012 Baker & McKenzie. All rights reserved.
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