This document reports on a study that assessed the effectiveness of library resources and services in supporting researchers' information needs at a university in Malaysia. The study examined researchers' perceptions of the library's resources, services, access, and interactions. It found that researchers viewed the library's resources as fairly adequate, though new acquisitions and interlibrary loan services needed improvement. Researchers highly used electronic journals and databases but less frequently used services like reference and endnote support. The study also analyzed how researchers' demographics and library activities related to their views of the library's effectiveness.
NCompass Live - 2/8/17
http://nlc.nebraska.gov/ncompasslive/
How do researchers engage with special collections? Over the past three years, the Society of American Archivists and Association for College and Research Libraries have been teaming up to create, for the first time, a statistical standard to enable to archival repositories and special collections libraries to assess the services they provide their users according to common definitions. This webinar will provide you with an opportunity learn about the standard, and to provide the task force charged with its development vital feedback on the final stages of its drafting.
Christian Dupont (Boston College), Emilie Hardman (Harvard University), and Amy Schindler (University of Nebraska at Omaha) will review the task force’s most recent draft, which has benefited from important community feedback over the past few months. The task force is currently seeking comments on version 2 of the proposed new standard for archival repositories and special collections libraries.
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Presented by the CTW Library Consortium:
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Doris Kammradt, Trinity College
Andrew Klein, Wesleyan University
Pat Tully, Wesleyan University
Steve Bischof, Five Colleges Consortium
Lorri Huddy, CTW Library Consortium
Cost-per-use vs. hours-per-report: usage data collection and the value of sta...NASIG
Cost-per-use for electronic journals has become a common standard for judging the value of individual titles, but the reports needed to make such judgments can be complex to create. Different options exist for collecting, collating and reporting the necessary data. This session will look at the costs estimated for the in-house process followed at the University of Mississippi, and how those costs in personnel time compared to pricing from outside vendors. It will also report on a survey of other libraries that use outside vendors to judge the perceived value of those services.
The survey data reported in the presentation is available upon request from the presenter.
Presenter:
Christina Torbert
Head of Continuing Resources, University of Mississippi
ctorbert@olemiss.edu
Quality measurement and evaluation assumes great importance in modern libraries, as it brings immense benefits to the library as well as user community.iN uality should start from the acquisition section, which should be carried uniformly to circulation section
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NCompass Live - 2/8/17
http://nlc.nebraska.gov/ncompasslive/
How do researchers engage with special collections? Over the past three years, the Society of American Archivists and Association for College and Research Libraries have been teaming up to create, for the first time, a statistical standard to enable to archival repositories and special collections libraries to assess the services they provide their users according to common definitions. This webinar will provide you with an opportunity learn about the standard, and to provide the task force charged with its development vital feedback on the final stages of its drafting.
Christian Dupont (Boston College), Emilie Hardman (Harvard University), and Amy Schindler (University of Nebraska at Omaha) will review the task force’s most recent draft, which has benefited from important community feedback over the past few months. The task force is currently seeking comments on version 2 of the proposed new standard for archival repositories and special collections libraries.
Working together: the final report: ALA 2012 (long)SAGE Publishing
Slides from Elisabeth Leonard's presentation on the "working together: evolving value for academic libraries" research by LISU and commissioned by SAGE
ACRL2011 Workshop: CCD + PDA = A Win-Win for Libraries and PatronsLorraine Huddy
ACRL 2011 Workshop: Collaborative Collection Development + Patron Driven Acquisitions = A Win-Win for Libraries and Patrons.
Presented by the CTW Library Consortium:
Beth Hansen, Connecticut College
Doris Kammradt, Trinity College
Andrew Klein, Wesleyan University
Pat Tully, Wesleyan University
Steve Bischof, Five Colleges Consortium
Lorri Huddy, CTW Library Consortium
Cost-per-use vs. hours-per-report: usage data collection and the value of sta...NASIG
Cost-per-use for electronic journals has become a common standard for judging the value of individual titles, but the reports needed to make such judgments can be complex to create. Different options exist for collecting, collating and reporting the necessary data. This session will look at the costs estimated for the in-house process followed at the University of Mississippi, and how those costs in personnel time compared to pricing from outside vendors. It will also report on a survey of other libraries that use outside vendors to judge the perceived value of those services.
The survey data reported in the presentation is available upon request from the presenter.
Presenter:
Christina Torbert
Head of Continuing Resources, University of Mississippi
ctorbert@olemiss.edu
Quality measurement and evaluation assumes great importance in modern libraries, as it brings immense benefits to the library as well as user community.iN uality should start from the acquisition section, which should be carried uniformly to circulation section
Action-Oriented Research Agenda on Library Contributions to Student Learning ...Lynn Connaway
Connaway, Lynn Silipigni, William Harvey, Vanessa Kitzie, and Stephanie Mikitish. 2017. “Action-Oriented Research Agenda on Library Contributions to Student Learning and Success.” Presented at the ALA Midwinter Meeting, Atlanta, Georgia, January 22.
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An Assessment Of The Effectiveness Of Library Resources And Services In Supporting Researchers’ Information Needs
1. AN ASSESSMENT OF THE EFFECTIVENESS OF LIBRARY RESOURCES AND SERVICES IN SUPPORTING RESEARCHERS’ INFORMATION NEEDS
ArinawatiAyob
PerpustakaanHamzahSendut
UniversitiSainsMalaysia
2. Changes
•Changes in information technology
•New format of information sources
•Changes in the information seeking behavior of users
•Impact to library services
–The decline in physical library usage
–Library Reports on usage of electronic resources
3. 0
2
4
6
8
10
12
14
2005
2006
2007
2008
Non-Science
Science
Average number of books borrowed by researchers
4. Objectives of the Study
To examine the effectiveness of the resources and services of an academic library from the perspective of researchers.
To identify the researchers requirement in the provision of library resources and services in supporting the information needs of researchers.
5. Objectives of the Study
To examine the researchers’ perceived effectiveness of the library resources and services in relation to their demographic characteristics.
To examine the researchers’ perceived effectiveness of the library resources and services in relation to their library activities.
6. Respondents
Published at least one article
in any journal in 2009 or
Published a book in 2009 or
Received research grant from
the university in 2009
sent to 220 researchers and 108 of them responded
11. Criteria Used to Assess Library Effectiveness
Domain One: Resources
•Breadth and depth of the collection
•Ability to obtain needed materials
Domain Two: Services
•Users are able to obtain promptly materials not owned by the library
•The library provides sufficient indexing material to enable users to identify most of the material required regardless of its location on or off campus
•Librarian are skilled in the application of professional knowledge to the solution of specific problems and the attainment of goals and objectives
•Librarian provide informal guidance in the use of the library
•Librarian staff provide prompt, courteous, and reliable service
•Machine-readable bibliographic database searching is easily obtained through the library
•Speed of acquisition of new materials
•Flexibility of loan period
•Match of hours open with users needs
•Quietness of study environment
12. Domain Four: Library/Stakeholder Interaction
•The library publicizes its services so that users know they exist
•Regular communication with user groups
Domain Three: Access
•The library’s cataloging systems is easily understood and used by faculty and students
•Materials are organized so that they are readily accessible
•Faculty make regular use of library materials and services
Criteria Used to Assess Library Effectiveness
13. Criteria
Mean
SD.
Adequacy of Books
3.26
1.22
Adequacy of Journals
3.18
1.25
Adequacy of Abstracts
3.07
1.21
Ability to obtain
2.94
1.17
Effectiveness of library based on adequacy of resources
Resources
1 = strongly disagree
2 = somewhat
disagree
3 = undecided
4 =somewhat
agree
5 = strongly
agree
15. Criteria
Mean
SD.
Sufficient guidance
3.62
0.84
Library opening hours
3.58
0.96
Conducive place
3.52
0.98
Library staff-courtesy
3.49
0.95
Library staff -availability
3.49
1.01
Sufficient tools
3.48
0.86
Book loan Period
3.42
0.99
Librarian’s professional knowledge
3.41
0.88
Efficiently process new book
3.17
1.05
Efficiently process new journal
3.12
1.03
ILL -promptly
2.83
0.90
Effectiveness of library based on services
Service
1 = strongly
disagree
2 = somewhat
disagree
3 = undecided
4 =somewhat
agree
5 = strongly
agree
16. Conclusion
–Acquisition:
•Service relate to “supplier”
•Evaluation of suppliers
•Library Policy
–ILL:
•Use of technology in ILL –emails of pdffiles
•Cooperation between libraries
•Rebranding
•In the domain of services -new acquisitions and ILL service need to be improved.
17. Criteria
Mean
SD.
Accessibility of subscribed databases
3.96
0.79
Accessibility of OPAC
3.87
0.85
OPAC easily understood
3.76
0.78
Organized Materials
3.56
0.82
Effectiveness of library based on accessibility of
the resources and servicesAccess
1 = strongly disagree
2 = somewhat
disagree
3 = undecided
4 =somewhat
agree
5 = strongly
agree
18. Conclusion
•Some high scores recorded in the domain of access (OPAC and subscribed databases) reflect how the advancement of technology helped the library in providing access to its resources.
19. Criteria
Mean
SD.
e-Journals
4.10
1.18
Abstracts
3.65
1.28
e-Books
3.04
1.45
Printed Books
3.04
1.11
Current Printed Journals
2.96
1.32
Old Printed Journals
2.67
1.25
Researchers’ frequency of use of library resources
Access
1= Never 2= Rarely 3= Sometimes 4= Often 5= Always
20. Criteria
Mean
SD.
OPAC
3.18
1.29
Book Loan
2.72
1.27
Access Databases from Outside
2.48
1.33
A-Z Journals Locator
2.46
1.35
Electronic Alert
2.25
1.34
New Books Request
2.21
1.17
Reference Service
2.14
1.06
New Journals Request
2.18
1.18
Reserving Books Online
2.09
1.07
Renewing Books Online
2.07
1.15
Library as a Space
2.06
1.13
EndNote for Managing References
2.04
1.22
Photocopying Services
1.97
1.10
ILL
1.96
0.93
Emails from Liaison Librarian
1.87
1.02
EndNoteManuscript Template
1.87
1.10
Researchers’ frequency of use of library services
Access
1= Never 2= Rarely 3= Sometimes 4= Often 5= Always
21. Criteria
Mean
SD.
Sufficient ways to interact
3.56
0.87
The effectiveness of library based on library/customer interaction
Resources
Awareness (%)
Printed Books
99.1
e-Journals
99.1
Abstracts
98.1
Current Printed Journals
97.2
Old Printed Journals
97.2
e-Books
95.3
Researchers’ awareness of library resources
Library/ Researchers Interaction
1 = strongly disagree
2 = somewhat
disagree
3 = undecided
4 =somewhat
agree
5 = strongly
agree
22. Services
Awareness (%)
Book Loan
98.1
OPAC
98.1
ILL
96.3
Reference Service
95.3
Library as a Space
93.5
Photocopying Services
91.7
Access Databases from Outside
91.7
Renewing Books Online
91.7
Reserving Books Online
90.7
EndNote for Managing References
86.1
New Books Request
84.3
New Journals Request
83.3
A-Z Journals Locator
83.3
EndNote Manuscript Template
82.4
Electronic Alert
77.8
Emails from Liaison Librarian
76.9
Researchers’ awareness of library servicesLibrary/ Researchers Interaction
23. Conclusion
•Domain of library/researchers interaction
•Low level of awareness of some services
•Improve the marketing strategies
25. 3.26
3.183.072.94
3.62
3.58
3.52
3.49
3.493.48
3.42
3.41
3.17
3.122.83
3.963.87
3.763.563.56
Adequacy of Books
Adequacy of Journals
Adequacy of Abstracts
Ability to obtain
Sufficient guidanceLibrary opening hours
Conducive place
Library staff-courtesy
Library staff -availability
Sufficient toolsBook loan Period
Librarian’s professional knowledgeEfficiently process new book
Efficiently process new journalILL -promptlyAccessibility of subscribed databases
Accessibility of OPAC
OPAC easily understood
Organized Materials
Sufficient ways to interact
Effectiveness of Library Resources and Services in Supporting Researchers’ Information Needs Mean
26. 99.199.1
98.197.2
97.2
95.3
98.1
98.196.3
95.3
93.5
91.7
91.7
91.790.786.1
84.383.3
83.382.4
77.8
76.9
Printed Books
e-Journals
Abstracts
Current Printed Journals
Old Printed Journals
e-Books
Book Loan
OPAC
ILLReference Service
Library as a Space
Photocopying Services
Access Databases from Outside
Renewing Books Online
Reserving Books Online
EndNote for Managing References
New Books Request
New Journals Request
A-Z Journals Locator
EndNote Manuscript Template
Electronic Alert
Emails from Liaison Librarian
Researchers Awareness of Library Resources and Services
Awareness (%)
27. 4.103.65
3.04
3.04
2.96
2.673.18
2.722.48
2.462.252.21
2.14
2.18
2.09
2.07
2.062.04
1.97
1.96
1.87
1.87e-Journals
Abstractse-Books
Printed BooksCurrent Printed JournalsOld Printed Journals
OPAC
Book Loan
Access Databases from Outside
A-Z Journals Locator
Electronic AlertNew Books Request
Reference Service
New Journals Request
Reserving Books Online
Renewing Books Online Library as a Space
EndNote for Managing ReferencesPhotocopying Services
ILLEmails from Liaison LibrarianEndNote Manuscript Template
Frequency of Use of Library Resources and Services
Mean
29. Perceived
effectiveness of library resources
Perceived effectiveness of library services
Age
Rank
Years of service
Discipline
Relationshipbetweenperceivedeffectivenessoflibraryresourcesandservicesanddemographiccharacteristics
30. Perceived effectiveness of library resources
perceived effectiveness of library services
Use of new book request
Use of new journal request
Participation in user education program
Frequency of use of library resources
Frequency of use oflibrary services
Relationshipbetweenperceivedeffectivenessoflibrary
resourcesandservicesandlibraryactivities
31. Analysis of Relationship
•How their demographic characteristics and library activities relate to their perceived effectiveness of the library.
•There’s no significant relationship between researchers’ age, rank & years of service and their perceived effectiveness of the library
•There’s significant relationship between researchers’ disciplines and their perceived effectiveness of the library resources
•There’s significant relationship between levels of involvement in library activities and their perceived effectiveness of the library
