Gwinnett County implemented SAP CRM in 2006 and upgraded to CRM 7.0 EHP2 in 2013. Key findings from the upgrade included:
- Leveraging SAP tools like Solution Manager and custom code checks to improve the upgrade.
- Extensive automated testing was worthwhile to reduce defects during go-live.
- Change management and user training were critical due to past negative experiences.
- Contract management presented risks due to expertise required and potential data impacts.
The project took 11 months and went live with minor replication issues resolved. Lessons included allowing time for testing and training, cleaning data, and engaging users.
Using SolMan ChaRM, CSOL and Retrofit to support a dual project and productio...Robert Max
This presentation reviews the practices, experiences, and results of implementing Solution Manager ChaRM including CSOL and Retrofit to Support a global SAP rollout with dual project and production support landscapes
Using SolMan ChaRM, CSOL and Retrofit to support a dual project and productio...Robert Max
This presentation reviews the practices, experiences, and results of implementing Solution Manager ChaRM including CSOL and Retrofit to Support a global SAP rollout with dual project and production support landscapes
Change Request Management (ChaRM) tool in SAP Solution Manager addresses the challenges described in the previous slide.
It enables to manage and control changes within system landscape from a central SAP Solution Manager system.
It integrates SAP CRM business transaction functionality for managing request for change and allows you to process your projects universally from change management and project planning, through resource management and cost control, to the physical transport of the changes from the development environment into the production environment.
Sap Solution Manager Business Process Monitoring Of A Sap Crm SolutionRobert Max
SAP Solution Manager as a tool for an organization\'s BPM or Service Level Management function. A SAP CRM Application is used as an example - Presented at SAPPHIRE 09
The Bill Of Materials (BOM) is at the core of any product development process. Having an accurate, clean BOM is critical as it provides details on all the parts to build a shippable product. Aras BOM Management aggregates and connects all of the information and attributes used to design, manufacture and support a product in a structured, multi-level engineering BOM.
SAP Engineering Control Center interface to PTC Creo: Product Presentationriessengineering
Shown software:
SAP Engineering Control Center 5.1
SAP Engineering Control Center interface to PTC Creo 1.1
Official SAP Product Presentation of the SAP Engineering Control Center interface to PTC Creo.
Watch the official Product Video Guide here: https://www.youtube.com/watch?v=GdL6f3G0Kyg
For more information about the SAP Engineering Control Center and the SAP Engineering Control Center interface to PTC Creo check www.riess.de/en.
www.arig.co.in
Best sap Service Providing Companies In india .
Best sap Service Providing Companies In Delhi NCR
Best sap Service Providing Companies In Gujrat
CRMready Webinar Series - Part 3 - How to Make Your Nonprofit’s CRM Implement...TheConnectedCause
In the CRMready Webinar Series, The Connected Cause takes a look at what CRM is, the project roles needed for a successful CRM implementation, and project management. In part 3 Heller Consulting talks about managing expectations with change management, evaluating risks with a CRM implementation and what roles are needed to ensure the project is a success for your nonprofit organization.
Change Request Management (ChaRM) tool in SAP Solution Manager addresses the challenges described in the previous slide.
It enables to manage and control changes within system landscape from a central SAP Solution Manager system.
It integrates SAP CRM business transaction functionality for managing request for change and allows you to process your projects universally from change management and project planning, through resource management and cost control, to the physical transport of the changes from the development environment into the production environment.
Sap Solution Manager Business Process Monitoring Of A Sap Crm SolutionRobert Max
SAP Solution Manager as a tool for an organization\'s BPM or Service Level Management function. A SAP CRM Application is used as an example - Presented at SAPPHIRE 09
The Bill Of Materials (BOM) is at the core of any product development process. Having an accurate, clean BOM is critical as it provides details on all the parts to build a shippable product. Aras BOM Management aggregates and connects all of the information and attributes used to design, manufacture and support a product in a structured, multi-level engineering BOM.
SAP Engineering Control Center interface to PTC Creo: Product Presentationriessengineering
Shown software:
SAP Engineering Control Center 5.1
SAP Engineering Control Center interface to PTC Creo 1.1
Official SAP Product Presentation of the SAP Engineering Control Center interface to PTC Creo.
Watch the official Product Video Guide here: https://www.youtube.com/watch?v=GdL6f3G0Kyg
For more information about the SAP Engineering Control Center and the SAP Engineering Control Center interface to PTC Creo check www.riess.de/en.
www.arig.co.in
Best sap Service Providing Companies In india .
Best sap Service Providing Companies In Delhi NCR
Best sap Service Providing Companies In Gujrat
CRMready Webinar Series - Part 3 - How to Make Your Nonprofit’s CRM Implement...TheConnectedCause
In the CRMready Webinar Series, The Connected Cause takes a look at what CRM is, the project roles needed for a successful CRM implementation, and project management. In part 3 Heller Consulting talks about managing expectations with change management, evaluating risks with a CRM implementation and what roles are needed to ensure the project is a success for your nonprofit organization.
Pressure to deliver business value faster, and more efficiently is everywhere. Companies are adopting Agile practices and going though the Agile Transformation because moving to agile methods offers any organization to outperform its former measures of productivity and profits. Several years ago, IBM Software Group began adapting agile software development practices and related products to their needs. This session will provide details where we started and what was our agile journey.
Equipment finance systems project guide 101David Pedreno
Equipment Finance Systems Project Guide 101" Second edition. You are starting, or have already started, an equipment finance and leasing system implementation. What are the typical pain points ahead?
In this “101" guide and tips, Richmond Group looks at the key areas that will need attention if the journey is to be a smooth one. We hope our tips help you get your project off to a good start and welcome any comments!
Equipment finance systems project guide "101"David Pedreno
Equipment Finance Systems Project Guide "101" Second edition. You are starting, or have already started, an equipment finance and leasing system implementation. What are the typical pain points ahead?
In this “101" guide and tips, Richmond Group looks at the key areas that will need attention if the journey is to be a smooth one. We hope our tips help you get your project off to a good start and welcome any comments!
Equipment Finance Systems Project Guide 101" Second edition. You are starting, or have already started, an equipment finance and leasing system implementation. What are the typical pain points ahead?
In this “101" guide and tips, Richmond Group looks at the key areas that will need attention if the journey is to be a smooth one. We hope our tips help you get your project off to a good start and welcome any comments!
Equipment finance systems project guide "101"David Pedreno
Equipment Finance Systems Project Guide 101" Second edition. You are starting, or have already started, an equipment finance and leasing system implementation. What are the typical pain points ahead?
In this “101" guide and tips, Richmond Group looks at the key areas that will need attention if the journey is to be a smooth one. We hope our tips help you get your project off to a good start and welcome any comments!
Top Business Benefits of Application Lifecycle Management (ALM)Imaginet
Why should your business focus on Application Lifecycle Management? What benefits will you see to your overall business? How does ALM impact your bottom line? Come attend this free webinar to discover all the answers!
Enterprise resource planning (ERP) is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfillment or billing. ... Ideally, the data for the various business functions are integrated.
AVATA Webinar: Solutions to Common Demantra & ASCP ChallengesAVATA
As a leading provider of SCP solutions and a 15 year focus with Oracle Supply Chain Solutions, join AVATA as we examine the most common challenges when implementing and configuring Oracle’s Demantra and ASCP planning solutions.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
3. • 30 miles NE of Atlanta – 800K Residents within 15 municipalities – regulated
• Implemented SAP CRM / R/3 in 2006
o Using SAP’s Move In / Move Out functionality
o Call center 50 users handling 25K calls per month – AVG 3.36 C.H.&T.T.
o OK Implementation but had left a bad taste in their mouths
o Highly customized solutions – minimal use of SAP Standard
• Since then we have rolled out
o Online Bill Pay ($3M p/m– approx. 10%)
o Mobile Website (1K users p/m)
o HL of System Automation
o Days outstanding reduced from 44 to 27
o Integration to POS & Mobile Work Orders
o Went back to Standardization as much as possible
Background
Slide 3
4. • 3 Ways to Upgrade from CRM 5.0 to CRM 7.0 EHP2
• Vendor Selection – what we looked for & found
• Leveraging SAP Tools & Resources
• Automated Testing – Is it really worth it?
• Change Management – more than just training
• Findings from Build Team / Business Owner & Project
Management.
Key Aspects / Findings when Upgrading CRM
6. Contract Management – Benefits + Risks
Slide 6
• Utilization of SAP Enhanced Account Overviews
• Contract Process Simplified (Move-In + Transferred)
• Process Framework + Check Repository
• Limited use of transaction launchers
Benefits
• Lack of expertise in the marketplace with contract management knowledge
• Impact to CRM data model
• Change to other ECC contract-related processes
• User-Acceptance of new processes
Risks
8. • Deep dive (3 Weeks) on our existing AS_IS processes
• Development of RFP with reference to
o previous RFPs
o conference calls with similar sized counties - listened to their pain points/
experiences
• Informing SAP of our intentions via the Max Attention Channel –
looking for recommendations on how they could assist us.
• Attending forums & reaching out to ASUG and SDN
• SAP Questionnaire – most questions answered with business buy-in
Preparation
Slide 8
9. • Usual
o Price – Fixed – based on Milestones
o Balance between Contractors & Permanent Staff
o Had built in Quality Gates into their plan
o Interview Resources during Vendor Selection
• G.C. Specific
o Control BASIS & Security
o Able to clearly explain why or why not to implement contract
management and their methodology to implement that solution
o Understood our training (Uperform) & testing (Worksoft) solutions
o Thoroughness of thought process
Vendor Selection – What we looked for
Slide 9
10. • Resource constraint – multiple sites going live at same time;
particularly those with Contract management
• Lack of clarity in understanding our issues
o Reporting Needs
o Specific Utilities knowledge
Move in / Move Out
Contract Management /MDT
Work Orders
• Shared resources from many vendors
For the Price & Risk – we could attempt this ourselves
Vendor Selection – What we found Conclusion
Slide 10
11. • SAP Solution Manager
o Going Beyond BASIS
o Solution Documentation Assistant
• SAP Ramp Up Client –EhP2
o Manage expectations- late adopter
• SAP Development Team
o Develop custom filtering – due to separate implementations
• Custom Code Maintainability Check (C.C.M.C.)
o Reduced from 170 to 21
• Continuous Quality Check during Going Live Support (C.Q.C.)
Leveraging SAP Tools & Resources
Slide 11
12. • Looked at integrating into solution manager
• Was dependent on when the Build released the Functionality &
Quality in QnA
• Now being used for lights out testing every Wednesday
• High Cost upfront /Limited resources at our price point
• Can recover costs through
• Reuse in support /enhancement packs & Lights out
• Your Worksoft docs can be part of your testing documentation
• 65% Automated testing on 8 end to end processes (collection of
114 individual processes)
Testing Tools- Worksoft
Slide 12
13. Slide 13
Curve Balls
• DB Versioning of Oracle
• Need alignment in terms of Enhancement Packs between CRM &
ECC – upgrade @ same time versus Leader / Follower approach
• Nervousness of the user community – “war wounds” of previous
upgrade
• Number of enhancements within Contract Management to do basic
validation –
o SAP Note 1763180 - CRM-IU: no IS-U specific checks in contract
management
14. • Replication: Middleware vs. “Middle-scare”
o Detailed middleware testing (2 Mock Runs)
o Custom reconciliation reports (summary + details)
o Super User team involvement in resolving replication issues
(ECRMREPL)
Lessons Learned – Build Team
• Iterative Show & Tell Workshops
o Early User-adoption to CRM 7.0 Web Client environment
o Lower QA issues
o Knowledgeable user-community
15. • Change Management is critical!
o Negativity is contagious
• Establish a Super User program and engage them through
the entire process.
o They are your champions to the users
• Identify potential hazards and mitigate them.
• Training, training, training!!
• Learn from previous mistakes and listen to your users.
o Address their concerns
o Ask them how you did
Lessons Learned – Business Side
16. • Revisit the plan weekly – Cost /Time/Deliverables.
• Allow plenty of time for
• Replication testing
• Training particularly if not a green site
• Leverage your internal IT resources as much as possible
• When you goto the External market technically interview all candidates
• Perform as many detailed cut over runs as possible
• Clean up the data as much as possible
• Get rid of as much custom code as feasible
• Contract Management may need more validation to assist in replication.
Lessons Learned – Project Management Side
17. Project
WRICEF
Hours
Defects
Duration
36 plus individual Enhancements
Build 2020 , Training 1044, Testing 856
234
April 2012 till Sunday Feb 17th 2013 – approx. 11mths
Key Metrics
Replication
Business Agreement
Contracts
Contacts
Connection Objects
POD
539,606 (Fix 50 plus accounts manually)
867,895 (100 plus issues with contract)
1,211,574 (no issues)
245,677 (no issues)
425,646 (no issues)
Go-Live
Estimated Replication Time 22 Hours Completed in 19 Hours
Post Go-Live
300 – 500 Move-In/Transfer/Stop Service 2 to 5 errors ECRMREPL Daily
18. A collaboration of:
Questions?
Richard Uytdewilligen
Gwinnett County – Project Manager
Richard.Uytdewilligen@gwinnettcounty.com
Alisha Voutas
Gwinnett County – Business Owner
Alisha.Voutas@gwinnettcounty.com
Michael Robinson
Gwinnett County – Utilities consultant
Michael.Robinson@gwinnettcounty.com