Jillian Flor Resume 1
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Jillian Flor is seeking a customer service role where she can utilize her skills in active listening, conflict resolution, sales, and customer service. She has over 7 years of experience in customer service roles including as a veterinary assistant, tanning salon manager, and customer service representative handling cash transactions, sales, and customer inquiries. She is motivated to maintain high customer satisfaction and contribute to business success.
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To utilize and implement my work related experiences of demonstrated leadership,
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Jillian Flor Resume 1
- 1. JILLIAN FLOR lbshop12@yahoo.com Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Team player with a positive attitude. Looking to return to the work force after spending the last seven years managing my household and kids. Active listening skills Seasoned in conflict resolution Energetic work attitude Telecommunication skills Adaptive team player Opening/closing procedures Customer service expert Top sales performer Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. 08/2008 to 12/2008 ALOHA ANIMAL HOSPITAL Vista, CA Veterinary Assistant Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries. Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology. Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols. Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site. Organized, labeled and restocked supplies and pet food. Prepared and labeled medications sent home with patient and informed client of administration techniques. 01/2008 to 08/2008 BAHIA TANNING SALON Carlsbad, CA Manager Managed the sales associate staff of two locations. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Hired and trained all sales associates. Assigned tasks and created the shift schedule for two store locations. Balanced books and made bank deposits for the stores. 2020NOT YET COMPLETED: GENERAL Palomar Community College, San Marcos, CA, USA Have approximately 12 college credits from courses taken in 2014. CAREER OVERVIEW CORE STRENGTHS ACCOMPLISHMENTS WORK EXPERIENCE EDUCATIONAL BACKGROUND