This document is a resume for Raymond E. Bunten that summarizes his professional experience, qualifications, and education. It outlines his project management experience, resource management skills, and dependability. It then details his work history in positions like Assistant Center Manager, Assistant Store Manager, Freight Conductor, Census Crew Leader, and Customer Service Representative. It also lists his education pursuing a business administration degree at Ivy Tech Community College in Indianapolis.

1. Raymond E. Bunten
417 Clearview Way Apt B
Greenwood, IN 46143
(317)494-5471 / raymond.bunten@gmail.com
• Summary of Accomplishments:
◦ Project Management Experience - Current liaison for projects between center and
corporate office, to include successful and timely transition of all center records from
manual to automated system.
◦ Efficient/Mindful of Resource Management- Successfully coordinated the tracking of
over 1200 visual objectives by Unmanned Aerial Vehicles as part of Operation Iraqi
Freedom III, making sure to plan travel itinerary that covered the most targets in
shortest amount of time.
◦ Highly Dependable – Working independently as lone Weekend Center Manager from
open to close on Saturdays and Sundays from July 2013 to present (averaging 10-12
hours per day), taking off only one weekend shift day total during that time with two
weeks notice.
• Summary of Experience:
◦ 4 years in supervisor/manager position
◦ 4 years project management experience
◦ 10 years Microsoft Office Suite in a professional setting
◦ 7 years of data-entry and analysis
◦ 7 years of customer service (both in-person and via call-center)
• Assistant Center Manager, Saturn Biomedical Plasma Center
(11/2012-Present) Indianapolis, IN 46227
◦ Multi-Department Supervisor of 100+ Employees in Medical/Customer Service Setting
◦ Fill capacity of center manager during evening and weekend shifts; ensuring production
and day-to-day operations are not impeded.
◦ Address escalated concerns in customer service, money management, staff scheduling,
shipping, payroll, company procedure, product testing, and overall production as they
arise.
◦ Lead employees by example, inspiring production through displaying that I am willing
to lend a helping hand when assistance in production is needed.
◦ Maintain open communication with fellow managers in order to ensure that they are
aware of events that may have arisen in their absence.
◦ Ensure that equipment in facility is calibrated/serviced regularly to meet all required
standards for operation and all activities comply with SOPs.
◦ Took lead for small team that transitioned 2100+ plus donor records into donor
database program ahead of deadline to assist in completing what was heralded as an
exceptionally smooth transition by the software's contractor.
• Assistant Store Manager, Circle K Convenience Store
(05/2011-11/2012) Franklin, IN 46131
◦ Supervised 6-7 employees in Retail/Customer Service Setting
◦ Completed routine daily, weekend, and monthly projects for Store Manager and filled
capacity of Store Manager on weekends.

2. ◦ Promoted high levels of customer service and up-selling.
◦ Developed positive and professional relationships with all vendors.
◦ Completed and filed daily cash reports and made deposits to bank.
• Freight Conductor, Burlington Northern Santa Fe (BNSF) Railway (Class 1 Railroad)
(11/2007-03/2011) Pasco, WA 99301
Worked off of on-call board to work on small teams as lead or helper across train yard
• Transported Cars between yard and local industries, distributed cars to assigned
areas of yard, built long-haul trains, and staged train engines in correct
locations.
• Strict adherence to government regulations and SOPs in order to ensure the
highest levels of safety.
• Required ability to work in all weather (100 degrees in summer, standing in
knee high snow at freezing temperatures in winter) for extended periods of
time.
◦ US Census Bureau, Crew Leader (01/2010-05/2010) Pasco, WA 99301 - During
Lay-off from BNSF Railway
▪ Met with managers/directors of assisted living facilities to prepare them for
the 2010 US Census.
▪ Surveyed areas with transient populations to conduct census.
▪ Oversaw scheduling and dissemination of projects to crew of 3 surveyors,
never missing a deadline.
◦ Amazon Inc., Customer Service Representative (09/2008-03/2009) Pasco, WA
99301 - During Lay-off from BNSF Railway
▪ Handled customer issues, complaints, and general inquiries for the holiday
season.
▪ Consistently finished in top 10% of team for weekly customer satisfaction
while giving the fewest allowances to customers of any team member.
▪ Required ability to quickly research product information in order to answer
inquiries covering thousands of retail items.
Left BNSF Railway due to multiple lay-offs, some only lasting 2-3 weeks, but one
lasting 12 months. Sought lower cost of living and employment in Indiana.
• US Army Intelligence Analyst, Specialist E-4
(03/2003 – 04/2007) Stationed in Texas, New York, Iraq, and Virginia
• Deployed as part of OIF III to Iraq in 2005, working 12 hour shifts, 7 days a
week for first 6 months.
• Analyzed reporting from multiple disciplines in order to generate
presentations and give assessments on Iraqi political and military scenarios.
• Awarded Good Conduct Medal and 2 Army Commendation Medals
• Education:
◦ Pursuing degree in business administration with Ivy Tech in Indianapolis, IN (Spring
2014 - Present)
◦ Attending classes while working full-time, always working classes around work schedule
◦ Maintaining a 3.8 GPA

3. ◦