1. JOY RENSEL
9366 E. SUTHERLAND WAY, SCOTTSDALE, AZ 85262 818-590-5176,
JOY.RENSEL@GMAIL.COM
OBJECTIVE
Customer care representative position where my customer relations experiences can be fully utilized to improve
customer satisfaction and enhance the company brand name.
EXPERIENCE
8/4/2015 To Present Vixxo Scottsdale, AZ
CUSTOMER SERVICE REPRESENTATIVE LEVEL 2
 Receive and respond to service requests and proactively manage preventive maintenance (email, fax,
Fusion, phone), document all interactions with customers and service contractors, and follow up
(Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required
customer service level agreements.
 Establish and cultivate appropriate rapport with service contractors in order to achieve customer
expectations while minimizing customer costs.
 Connect with customers and build appropriate rapport to have a thorough understanding of needs,
expectations and requirements in order to achieve customer goals and service level agreements.
 Provide effective and proactive communication to customer regarding status of services, time
estimations and cost.
 Conduct customer satisfaction surveys within the designated time frame following proper procedure
and protocol.
7/7/2008 TO 6/30/2015 American Funds (Capital Group) Scottsdale, AZ
SENIOR CLIENT SERVICES REPRENSENTATIVE
 Assist investors and financial advisors regarding products, regulatory issues and company services.
Interact with internal and external customers regarding complex and routine account inquiries and
transactions.
 Selected to be a part of the Quality Assurance Program to ensure accuracy in others work.
 Led weekly team meetings to provide ongoing training and information to peers.
 Assisted in the Administrative Services Department to aid in scanning, faxing, shipping and receiving.
 Handled escalated calls by interpreting the caller’s need and quickly finding resolution.
 Demonstrated effective and professional service orientation and built rapport with internal and external
customers.
 Effectively applied new concepts and knowledge.
 Engaged in meaningful customer interactions by utilizing acquired knowledge and relevant information to
provide a more valuable customer experience.
11/3/2006 TO 5/30/2008 Adco Products Chatsworth, CA
CUSTOMER CARE SPECIALIST
 Handled incoming customer inquiries regarding RV covers and related products
 Analyzed warranty claims as well as inspecting products for defects.
 Facilitated sales orders and invoices.
 Heavy phones and filing.
6/5/2006 TO 11/012006 Exact Staff (DR Horton Homebuilders) Thousand Oaks, CA
CUSTOMER SERVICE COORDINATOR
 Scheduled walk-thru appointments for new home buyers.
 Created lot files for homeowners while entering and processing service requests.
 Facilitated relationship between Customer Service Representatives and homeowners.
8/15/1992 TO 6/1/2006 Vista Ford Woodland Hills, CA

2. CUSTOMER SERVICE REPRESENTATIVE/SERVICE ADVISOR
 Solved customer concerns regarding vehicle service
 Confirmed customer satisfaction through follow up on all vehicles sold
 Scheduled service department hours needed for service technicians
 Create and maintain files
EDUCATION
GLASSBORO STATE COLLEGE Glassboro, NJ
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