Kaustav Konar has over 8 years of experience in front office operations and management at resorts in India, including with Sterling Holiday Resorts and Mahindra Holidays & Resorts. He is currently the Manager of Operations at Club Mahindra Fort Kumbhalgarh, where he oversees front office, room sales, housekeeping, and security. Previously he held manager and assistant manager roles at various Mahindra and Sterling resorts. He has a degree in hotel management and training in areas like revenue management, inventory management, and audit controls.

1. KAUSTAV KONAR
BRIEF PROFILE
I am a Front Office professional with a total experience of approximately 8 years which comprises of
experience in Sterling Holiday & Resorts (India) Limited & Mahindra Holidays & Resorts India Limited.
My present assignment is with Club Mahindra Fort Kumbhalgarh as Manager-Operations where I am
heading Front Office, Room Sales for the resort, House Keeping & Engineering & Security Administration.
My strengths include excellent communication skills, exquisite Public Relations, stupendous training
aptitude.
EXPERIENCE:
Since 04/15 till date
Manager – Operations
Reporting – Cluster Manager
Mahindra Holidays & Resorts India Limited, Gir. Gujarat. (43 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Since 08/14-03/15
Manager – Operations
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh. Udaipur. (68 Rooms)
Since 05/14-07/14
Manager – Operations
Reporting – Cluster Manager
Mahindra Holidays & Resorts India Limited, Nawalgarh. Rajasthan. (14 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Since 04/12-05/14
Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh. Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 41 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.

2. • Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Total Control of Front Office Operations.
• Preparation of Reports.
• Improvement in Guest Delight Initiatives with guest feedback monitoring with proper standards.
• Proper Audit Control with statutory requirements.
• Cliental & Travel Agent Meetings.
• Control of Departmental Expenses.
• Maintain the Post Holiday Feedback score of 4.5 for the resort Front Desk for 2012-13/2013-
14.
Achievements:
1. Won the award of Trip Advisor “Best Resort Hospitality” award for the year 2012, 2013 & 2014.
2. Certified Club Mahindra Fort Kumbhalgarh as a RCI Gold Crown resort for the year 2012-13/2013-
14.
01/12-03/12
Room Division Manager
Reporting-Resort Manager
Sterling Holiday & Resorts (India) Limited, Yercaud.Salem. (68 Rooms)
The Sterling Group, founded in 1986, operates 17 resorts in 14 scenic holiday destinations in India under
the brand luxury ‘Sterling Holiday Resorts’.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.
• Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Improvement in Guest Delight Initiatives.
• Proper Audit Control.
• House Keeping Controls and Check Sheets.
• Cliental & Travel Agent Meetings.
03/11 – 12/11
Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh.Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 26 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
03/09 – 03/11
Asst Manager – Front office
Reporting – Resort Manager
Mahindra Holidays & Resorts India Limited, Kumbhalgarh.Udaipur. (68 Rooms)
The Mahindra Group, founded in 1996, operates 42 resorts under the brand luxury ‘Club Mahindra
Resorts’ five-star brands. The Group is also engaged in zest, terra, home stay, travel and tour services
and Fun Days products.
Achievements:
3. Won the award of Best Front Office Department of Club Mahindra for the Front Office
Department for Kumbhalgarh Resort for the year 2009-10.
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3. 4. Certified Club Mahindra Fort Kumbhalgarh as a RCI Gold Crown resort for the year 2009-10/2010-
11/2011-12.
Responsibilities
• Sourcing & Selection – Hiring and training team members keeping in mind cultural fitment.
• Retention Management – Creating atmosphere of team work and commitment. Work on “Every
employee Counts” concept. Imbibing Mahindra Time Share culture and tradition in every team
member.
• Employee Development and Growth – Career Progression, Succession Planning, Supervisory
Development Program, etc.
• Training – Managing motivational, developmental, behavioral, cultural & Operations Trainings.
Defining Induction and Orientation. Encouraging Cross Resort Training.
• Room Inventory Management and maximization of FIT business.
• Improvement in Guest Delight Initiatives with guest feedback monitoring with proper standards.
• Proper Audit Control with statutory requirements.
• Cliental & Travel Agent Meetings.
• Maintain the Post Holiday Feedback score of 4.5 for the resort Front Desk for 2009-10/2010-
11 & 2011-12.
01/08 – 08/08
Executive-Front Office
Reporting – Resort Manager
08/08 -02/09
Assistant Manager – Front Office
Reporting – Resort Manager
Zest @ Big Beach, Puducherry. (126 Rooms)
Zest is a sister concern property under Club Mahindra Holidays & Resorts India Limited in India with 4
properties operating in Yercaud, Kodaikanal, Puducherry and Masinagudi.
Responsibilities
• Worked as a pre-opening team member for setting up the Front Office Department of
Pondicherry.
• Set up the department with the appointment of staff.
• Preparing of Operational Expenses and Income Budget.
• Tariff Rates and ARR budget preparation and Market Survey with local corporate meetings.
07/07 – 12/07:
Management Internship Trainee (Part of Management Program)
Mahindra Holidays & Resorts India Limited, Munnar; Kerela
Mahindra Holidays & Resorts India Limited, Coorg; Tamil Nadu
Mahindra Holidays & Resorts India Limited, Goa.
05/ 05 – 10/05:
Industrial Trainee (Part of Hotel Management)
Trident Hilton (Oberoi Group of Hotels), Bhubaneswar.
EDUCATION:
• Degree in Hotel Management, specialized in Front Office, 2007
Institute for Hotel Management and Catering Technology, Bhubaneswar (Percentile – 73%)
TRAININGS UNDERTAKEN:
• Revenue Management.
• Train The Trainer Program for SOP Deployment.
• Inventory Management.
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4. • Audit Controls.
• F & B Management for non F & B Managers.
• Mahindra Quality Way.
• CREST Talisma Software.
• SAP Software.
PERSONAL INFORMATION:
Height - 5’9”
Blood Group - A (-)
Date of Birth - June 29, 1986.
Marital Status - Married.
Contact - +91 8980004410/ +91 9433236643/033-2488 0260.
Email - milonkoner@gmail.com & mithukk29@yahoo.co.in
KAUSTAV KONAR
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