This document summarizes HR management practices at The Taj hotel chain. It discusses their recruitment process which focuses on hiring from small towns with traditional values. Employees receive 18 months of training, 6 months longer than industry standard, to develop technical, grooming, and customer handling skills. The STARS reward system recognizes employee performance and honesty. Key factors that build The Taj's strong culture include precise recruitment, extensive training, and empowering employees with authority and responsibility. This results in leadership qualities from employees, gallantry during crises like the 26/11 evacuation, and ability to improvise when needed, such as during the Tsunami. The Taj is more customer-centric compared to The Leela, which is client-oriented,